Spacetalk Kids Smart Watch Phone Questions & Answers
VerifiedMPNs: SP-1005G, SP-1005P, SP-1005T and SP1000-SP
I have ordered werabale plan for 6 months and paid the $90.99 with Order No. TRB97951061 but still i have not received any Voacher code or anything info through which I can subscribe for the plan. I verified all spam, and other folders in my email but no luck
I got smart watch and SIM already from store , since from last 3 days I am waiting for the response I sent emails forms via contact pages but no response.
Kids are very excited to use it but disappointed and loosing the trust ,
I would appreciate if you can increase your support model and provide any contact number for quick resolutions.
I already sent couple of emails to support@spacetalkwatch.com but no response
HI
I have ordered werabale plan for 6 months and paid the $90.99 with Order No. TRB97951061 but still i have not received any Voacher code or anything info through which I can subscribe for the plan. I verified all spam, and other folders in my email but no luck
I got smart watch and SIM already from store , since from last 3 days I am waiting for the response I sent emails forms via contact pages but no response.
Kids are very excited to use it but disappointed and loosing the trust ,
I would appreciate if you can increase your support model and provide any contact number for quick resolutions.
Please help me here if any one faced the similar issue, we are not able to use the watch since we got it.
I cannot activate my new sim. It will not accept my card details. I have been trying for days. I'm just wondering if any one knows how I can get a refund? I have tried contacted Spacetalk however it seems impossible to get a response. Thanks
Take the watch back and get a refund. Terrible company to try and deal with.
I'm also in the same boat. Brought new adventurer 2 watch and trying to activate it for the past 2 days. There was only very basic response from the company after repeated contacts via their chat system. When I try to call their support number, it makes me wait for 10-15 minutes and finally say that there is no available support assistants available and asked me to provide my details so that they give a call back. But nobody called me for the last 2 days.
which support number you tried ?
My son had his spacetalk watch out while training and got wet.. Now screen has lines running through it.. Water may have gotten into the screen. Were can I get it fixed ? Thanks
Hi Denis, I'm sorry to hear you're experiencing this issue with your watch! So we're able to assist, I would recommend sending an email to our support team with photos of the screen - the email address is support@spacetalk.co - Spacetalk
My daughter has cracked the front screen of her Spacewalk watch. Can this be replaced?
You would have to send it in to be repaired, cracks aren’t covered by warranty so there’s additional costs involved.
Hi Cassandra, I'm sorry to hear this! So we're able to provide more information, please send some photos of the damaged screen to our repair team via email at support@spacetalk.co - Spacetalk
The invites I'm trying to send to add family members are just not going through. I accidentally pressed "always" use 1 messenelging app, and can't figure out why it isn't sending, or how to use a different messenging app to invite.
Hi Mich, so our support team is able to assist, please send them an email at support@spacetalk.co - Spacetalk
I recently renewed my child's yearly subscription on her spacetalk watch and then the strap broke. i bought a new watch and transferred the old sim into it. i can phone her but she now has lost all her contacts on the new watch so is unable to phone us from her watch. How can i get all the contacts that were on her old watch onto the new one? thanks
I’m certain there’s a way to transfer your data over to the new watch via the app. I think in order to do that you have to remove the old watch from the app and pair the new device to the same spacetalk account and it should transfer all the previous settings.
I have paired the watch, but the screen continues to request tap to pair. This is the most infuriating device I've ever tried to set up. Does this stay on the screen or should it vanish after pairing?
Hi there, I'm sorry to hear you're experiencing this issue! Once your watch has been successfully paired, the 'Tap to Pair' notification should disappear from the clock face So we're able to assist, please contact our support team via email at support@spacetalk.co
- Spacetalk Support
When setting up on the app and it ask for info doesn’t want mine or my child’s? Also when I try to add a contact it freezes
Hi there, when pairing Spacetalk in the app, please make sure the information is of the person who is going to use the watch. Also, I'd recommend sending a video or photo through to our support email of the screen you're getting the freeze on so that we can help further - support@spacetalk.co
Hello. The Spacetalk charger is flashing red and green when trying to charge. The watch is not charging. Not sure what the problem is.
Hi Sejuti, Sorry to hear that this is the case. It is normal for the light on the charging dock to slowly change between green and red. However, if your watch isn't charging, please reach out to our support team at support@spacetalk.co so we can look into this for you.
- Spacetalk
I am having the same issue. Have contacted where I purchased it from. Just wondering how this resulted?
I'm having same issue. Looks like my watch is not charging. It's not turning on at all. Help is highly appreciated.
I’m have the same issue as well. I have reached out via email and no response. I have had the watch being used by my child since November 23. It’s not working after 4 months of use
Hi ConLac, I'm sorry to hear this! So I can assist, could you please let me know if you received a ticket number? - Jasmin
I bought a Spacetalk adventure from America for my kid in Srilanka.i tried to activate it for first time when i came to srilanka.but on the watch desplay shows no connection.doesnt it work in any country ?
Hi Savin, The Spacetalk model sold in the US are designed to work on the networks present in the US and Canada. The type of network used in these countries differs from networks used in most other countries in the world, therefore the watch is unable to work in countries outside of the US and Canada.
-Spacetalk
Hi my son has a Spacetalk watch and just jumped into the pool with it on, the watch was submerged for about 3 seconds and the watch powered itself down… tried to dry it and hasn’t come back on yet… anyone else got one wet like this and did it work again or is it a bin job? Thanks
Hi Chris,
I'm sorry to hear this has happened to your son's watch! So we're able to assist, I would recommend contacting our support team via email at support@spacetalkwatch.com
- Jasmin
Hi Chris, I’m wondering what was the outcome with your child’s watch? We just had the same thing happen with my daughters watch.
Dead in the water, had to purchase a new one.
Can you restrict the hours of use, like for bed time ?
Hi Melissa, In School Mode, you can lock your child's Spacetalk into a 'silent' mode during school hours, or at a range of time specified. During this set period, you can also independently enable or disable any of the different menu items so your child isn't distracted by the watch.
For example, you can choose to allow your child to see the step counter but not to make calls. Or use the stopwatch, but not to see any incoming messages. You may also choose to allow incoming calls (which will only vibrate), but not outgoing calls. During School Mode the device is totally silent, so no incoming calls or texts will disturb your child or the rest of the class if you choose to have those features enabled. One important note is that the SOS feature will always work, regardless of whether the watch is in School Mode or not.
If you have any more questions about this feature please do not hesitate to reach out to our support team on 1300 087 423 or via email through support@spacetalkwatch.com as they can assist.
-Daniel
We have set up the watch but when we make a call we can hear the other person but they can’t hear us …… is there a microphone mute or setting I need to adjust ?
Hi Deon, I am sorry to hear this has happened. From what has been described we would strongly recommend reaching out to our support team on 1300 087 423 or via email through support@spacetalkwatch.com as they will be able to investigate this for you.
-Spacetalk
Hi the buckle on my sons watch strap has broken. Can the straps be removed and new one added? Thanks
Hi Jodie, I am very sorry to hear this has happened. From what has been described, I would recommend reaching out to our support team on 1300 087 423 or via email through support@spacetalkwatch.com as they would be able to assist with this.
-Spacetalk
hi we just purchased a watch and want to know if it can be used as a watch with a fitness tracker with our using the SIM
Hi Julie, The Spacetalk Kids 3G device does not have a fitness tracker, and would be unable to fulfill this function, however our Spacetalk Adventurer 1 and Adventurer 2 watches both have a fitness tracking app that can measure heart rate and steps taken. The Spacetalk watches do require an active SIM card in order to function as the watch needs to communicate with the Spacetalk app in order to send information such as the fitness data, battery life, and location of the watch throughout the day. If you have any further questions regarding these features our support team are always happy to help on 1300 087 423 or via email through support@spacetalkwatch.com
-Daniel
hello can have the possibility to order in norway
Hi Denis, We are no longer accepting orders for watches or accessories in Europe through our website. If you are already a Spacetalk customer and require replacement accessories for continued use of your device, you can reach our UK based support team via email through: support@spacetalkwatch.co.uk and they can assist.
-Spacetalk
My daughter just cracked the screen glass of her spacetalk watch which is two weeks old. Can this be fixed?
Hi Aforle, I am sorry to hear this has happened. From what has been described I would strongly recommend reaching out to our support team on 1300 087 423 or via email through support@spacetalkwatch.com as they can look further into this for you.
-Daniel
Hi Aforle, did spacetalk help? We've just had the same thing happen..
Same
Our watch is also 2 weeks old- screen just cracked. Sent an email to customer support with no reply ( been 3 days) We are in Australia. Did anyone get help with their cracked screen? Rgs Maryanne
Same here. Day 1.
Has anyone managed to get a reply? Or had it repaired elsewhere?
Hey! Also have a cracked screen. Has anyone had theirs fixed?
Hello, I'm sorry to hear this has happened! I'd recommend reaching out to our support team via email at support@spacetalk.co so we're able to assist - Jasmin
I sat on customer support for an hour after they told me they would be 2 minutes. I have emailed to see where I can get a replacement screen done.
Has anyone had any success yet
Was tolled they cant replace the screen and was offered a refurbished watch at $129 excluding postage ....
My son's watch suddenly doesn't recognize the SIM card anymore. Had the same sim for over a year, it's activated and has credit. So why does it say "NO SIM"? I already tried the trusty restart and also took out the SIM and put it back in. All without any change. Any ideas what's going on here or how I can fix this?
Hi Sandra, I'm sorry to hear you're experiencing this issue with your son's watch! So we're able to assist you, I would recommend getting in contact with our support team via phone on 1300 087 423 or via email at support@spacetalkwatch.com
- Jasmin
Hi Sandra, did this get resolved, my son's watch has the same issue, thanks Ken
I bought my son one yesterday, and from time to time, the network service disconnects, and it says " No SIM".. Could you help me identify where is the issue?
My daughters watch is fully charged, but won't turn on. How can we turn it on again?
Hi Tammy,
I'm sorry to hear you're experiencing this issue with your daughter's watch! So we're able to look into this further, I would recommend getting in contact with our support team via email at support@spacetalkwatch.com
- Jasmin
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