They are Stealing Vulnerable Peoples Money
I booked a flight to Melbourne from London for $3300 and they cancelled before it, I later found out Melbourne airport was never due to be open on the date, they are fabricating flights to get your hard earned money to keep their company afloat. I was nearly stuck in the UK because of this, 3 months later and they have given me a part refund and only because I got my credit card involved. Why not all of my money? Absolute scam of a company, do not risk booking with them
Terrible service and unfair refund policy
Refused to give me a refund when I didn’t want to travel to Sri Lanka with my family after the Colombo terrorist bombings. Failed to respond to my repeated emails and messages and if they did the English was very poor and barely made sense. I understand a cancellation fee may apply, but they kept half my fares in fees, which was thousands of dollars. Would never book with them again.
Excellent Refund Policy
Purchased Non-Refundable Business Class tickets online in January 2020 for travel in October 2020. We were unable to travel due to Covid 19 and requested a refund. 100% of the payment was refunded within a couple of months with no deduction for fees etc. This is excellent service in a time of crisis. We will definitely be using Air Lanka when we are able to travel again
Worst Service Provider
One of the worst customer service i have encountered, tried to contact the head office no one even bothers to answer the call, takes forever to answer the emails
Would not recommend unless you wanted to waste your time and money for a very poor service
Pathetic Sri Lankan Airways
It is one of the worst flights. You can ever go on. Crappy horrible food They have the worst Disability Services where they do not provide it at all. And the airline management is one of the worst. I do not recommend what anyone saying because it is not true. The food is the worst food, You can never eat it it's Frozen rotten If anyone says this Airlines is a good airline. They're being paid to say this because there is no way in the world. This airline is a good airline. The plane is but the service is pathetic. Especially if you're a Sri La...nkan people , they will not treat You good. That's the way our Sri Lankan people treat other Sri Lankans because they think they're better. Because they have a uniform.. for white people it will be definitely good and get the best service ever Because Sri Lankans love. Bending over and will do anything for white people because they will bend over anyway possible way to show how nice they are but never to their own people or the eldery.. Because they're always trying to be white. Even by Putting so much white powders all over them trying to get white. But it doesn't mean to say the food is going to be good. Or the disability service is going to be any better. complaints after complaints the disability service has not been fix selfies sri Lankan people treating bad to the disabled elderly people And yes, I am Sri Lankan I've been in Australia for close to 35 years. I have never seen such disgusting habits of Sri Lankans treating elderly and disabled people this way Sri Lankan government and Sri Lankan airline should be ashamed of yourself. For treating Disabled Personnel like this
- Verified customer
Fly another airline please......unless you prefer 3rd class customer service
We recently flew return on SriLankan Airlines from Melbourne to Delhi via Colombo and this to my horror was my experience on their business class - I dare not travel in their economy.
While we were in India, we decided to extend our trip and that's where our troubles began. As changing the existing ticket was turning out to be more expensive than getting a new ticket I decided to go with the latter.
At Delhi airport, the check-in took horribly long & included everything from switching counters to incorrect printing of boarding passes and lou...nge cards. The number of on-board announcements is phenomenally high, I remember listening to multiple announcements about 20 minutes looooooooooong. The food was average, seats were not very comfortable - maybe that's what you get when you fly a 3rd world airline. Despite being a recliner which converts into a flatbed, I wasn't able to sleep for more than 2 hours on the 9.5-10 hour flight - each way.
Accommodation decision delayed for 13 days!!
I purchased my ticket from Sri Lankan Airlines on the 24th of November 2019. I'm flying on the 13th of December 2019. I have rang the Airline's Melbourne Office 4 times, every rep. says that my transit accommodation is subject to approval from the Colombo Office and that the Airline will inform me by 5:00 PM Melbourne standard time, and then I am left in the limbo!!!
- Verified customer
Save yourself the Trouble !!! Learn from my experience - Worst Airline and Worst Transit Location
Well I'm a Frequent traveller and it all began when i had to book a last minute trip to India .
One of the cheaper ones available was the Srilankan Airlines . I had an option to take Qantas for $100 More !! Regret not taking it.
During Check in - I request if there are any Emergency exit seats since I'm tall and was worried if i would be able to cope the 10 Hr flight to Colombo, The Lady at the counter asked me to cough up $75 for a Seat and i politely obliged hoping to have a relaxed flight. I get into the flight to find that the Flight was...EMPTY !! and here i see everyone stretching and sleeping on 2 - 3 seat whilst i sit there like a goose who paid for these seats Never Mind - I continue to settle down and after take off i find that my Entertainment unit wouldnt Work !! I couldnt switch seats because the other emergency exit seats were taken up and I had to move back to a normal seat If i needed an entertainment unit that worked. This was after 2 -3 hours of dodging around where they said they are trying to reset the system . Anyways this was the least of the problems. I am not someone who complains and I can understand we are not in a perfect world ! and things only start to get worse. I land in Colombo and I have a 14 Hour Transit ! and Im shocked to see an international airport in such a pathetic condition . I decide to book in to a transit hotel and guess what they have a rule that says travellers can only rent the hotel for 3 hours and it must be just before the connecting flight !! Nonsense !! why would someone want a hotel for 3 Hours .. I escalate this and apparently this is normal there in their world .
- Verified customer
Top mid tier service and aircrafts
I’ve flown Sri Lankan at least 3 times return between MELBOURNE and Mumbai connecting in Colombo. The flight between Mumbai and Colombo is just a small plane with basic food, usually over crowded but ok overall.
The flight between Colombo and MELBOURNE is pretty good. The plane is recently refurbished, has decent size screens and ok chairs. Leg room could be better and chairs could be larger but it’s ok overall as they are usually a few $100 cheaper on the same route as qantas. Food is usually very basic and the red wine is really bad, althoug...
Great service and price.
Did a cruise Singapore to Hong Kong. And travel agent no help with 1 way flights to destination and home. A family member recommended Sri Lankan air from Hong kong. Wow $218 full service airline and would give them 9.5 /10 only complaint was security check through my luggage after changeover from HK to Colombo. The Sri Lankan security damage my suitcase and just shoved a sticker over it. Otherwise food and drink feqency was 10/10 and Air line staff very helpful and friendly.
- Verified customer
No wheel chair given
We booked ticket through agent. And confirmed few times that wheel chair was booked for them. When my parents were on board they were not offered wheel chair at all.
They were not the only one who were not offered.
There were few more passengers in the same boat.
We won't recommend this airline if you need some assistance
good flight - but seats were in poor condition
I had a round trip from Melbourne to Colombo.
Very good experience- both flights were on time - very smooth takeoff and landing - good in-flight food -pleasant flight attendants.
The only issue was that the aircraft had very old uncomfortable seats with almost no cushioning. If not for this problem, it would have been one of my best travel experiences.
- Verified customer
Just want to rip off customers
Hi, I would like to request Srilankan Airlines on serious basis for the following request which as a customer I did and really very poor experience I faced.
With reference to Reservation no. JEXXX4S, I booked ticket for my parent Mr DiXXsh NiXXal and Mrs DinXX NiXXal.
As during booking my father name was put as DiXXshbhai where bhai is just used as a respective suffix with name. I called sriankan airlines on 1st May, 2018 and spoken to [name removed] first. When I request him to assist me to update name from DiXXshbhai to DiXXshchandra h...
- Verified customer
No problems, but be careful if you have a DIETARY requirement
Went from Sri Lanka to Japan. Straightforward budget flight, no issues apart from my food: I booked a vegan meal, and this was not observed. The main meal seemed vegetarian, but I received dairy sides, and the yoghurt had gelatine in it (an animal product). This is inexcusable from an international airline based in a country with a large population of vegetarians.
Very good airline, and now a part of OneWorld (codeshare with QANTAS)
I flew via business class with Sri Lankan Airlines from Karachi to Colombo and Colombo to Bangkok.
The aircraft was an A320 from Islamabad and an A330-200 from Colombo to Bangkok.
Checkin and in-flight service was excellent.
The only incident in the two flights was that shortly after taking off from Karachi, the pilot levelled out and told us that one of the cargo doors was not indicating closed. So we turned back to Karachi and after about 20 minutes on the ground we were airborne again. The pilot was very informative of the problem and sp...
Questions & Answers
Almost all customers complain about terrible neck pain after flying with Sri Lankan airline from Melbourne to Colombo. Seats are very poorly designed. Nobody can rest the head against the back of the seat. Why Sri Lankan airlines do not care about this complaint or customers' comfort?
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