SriLankan Airlines

SriLankan Airlines

SriLankan Airlines
1.6

114 reviews

PositivevsNegative
16% · 1894 · 82%
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Value for Money
1.8
Transparency
1.7
Seat Room
2.2
Food
2.1
In-Flight Service
2.3
In-Flight Entertainment
1.9
Wi-Fi
1.4
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Reviews

114 reviews
ann C.
ann C.
  Verified

Unable to handle a problem ...ie no management skills or care for their clients

This should be minus 1 . Do not use this airline even if the price is right. Totally unreliable, no communication skills and they just send holding e mails when you contact them. My flight was cancelled late at night until the following day. I missed one day of my trip and was legally entitled to compensation. They refuse to pay and it is now 3 months. I am taking legal action for myself and two friends but it is time consuming. Flight UL 504 27 February 2024 London to Columbo
Date of experience: 27 February 2024 Show details
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Sarah
SarahPerth, WA7 posts
 
Ronzinho
RonzinhoCaloundra46 posts
 

Better than expected

I was a bit worried about the many negative reviews of the airline. My own experience was quite positive. The seats were comfortable with reasonable legroom. The meals and drinks service were fine. There were a couple of negatives in that the outbound flight was about 2 hours late although the return journey was on time. The entertainment system did not have lot to interest me but I wanted to sleep so this was not a big problem. Show details
Transparency
In-Flight Entertainment
ismat b.
ismat b.2 posts
 
Jake
JakeGreater Melbourne (Metropolitan), VIC29 posts
 

Horrendous Customer Experience

I used to love this airline and flew them for years but then I encountered an issue and their customer service was non existant. Weeks I have been trying to get in touch with someone and no one responds. Show details
Value for Money
Transparency
anton v.
anton v.Metropolitan Adelaide, SA2 posts
 

Not recommended to use this airline

Very poor customer service. Please don’t use this airline for future.
LKS
LKS
 
Food
Lisha
LishaSydney, NSW3 posts
 
Gudi VED
Gudi VED
 

DONT BOTHER TRAVELLING WITH THIS AIRLINES

They Delayed my Flight from Bangalore to Colombo by 4 hours, so had to miss the direct flight to Melbourne Lost my sleep. Directed my Flight to Singapore and then to Melbourne. Not communicating, not good SRILANKA AIRLINES GET YOUR ACT TOGETHER!!! Many people on my flight, some with toddlers, had to stay over in Singapore again. SACK ALL THE PEOPLE WHO ARE RUNNING THIS AND PRIVATISE IT!!! Show details
Seat Room
Food
In-Flight Service
Kanishka P.
Kanishka P.
 

Horrible travel experience

We flew Sri Lankan Airlines from Colombo to Frankfurt on January 5, 2024. The flight left Colombo Airport almost three hours late. Although it was an 11 hour flight, they made no attempt to make up for lost time. So we arrived in Frankfurt three hours late, and as a result we missed our connecting flight to the US. There was no one from the Sri Lankan Airlines at the Frankfurt Airport to help us rebook our flight. We were completely abandoned by the Sri Lankan Airlines. Finally a kind local travel agent helped us out. Later we read that this kind of lateness is typical with this airline. We will never fly with them again! Show details
George
GeorgeSouth Australia4 posts
 

Worst And Pathetic Service

Very pathetic service
Flight delayed by 6 hrs in total 10 hrs of transition, when want to ask about alternate arrangements No one on the service desktop in Melbourne Never bother to attempt to try travel with this worst Airline
Jac F.
Jac F.
 

Sri Lankan Airlines is awful

On a ~10.5 hour flight from Columbo to Melbourne, my entertainment screen (a fold-up one in one of the front seats) wasn’t powering on for more than 10sec, and wasn’t responding. Throughout the flight, I tried pushing my call button six times and no one ever responded.

The online check-in process asks your last name and booking number, gets confused and says to add your first name if flying with multiple family members, doesn’t have a field for first name.

Check-in staff allocated three of our party next to each other, and my partner far away from us in a solo seat.

I hope to never fly Sri Lankan Airlines again. Show details

Seat Room
Food
hanish m.
hanish m.Sydney, NSW
 
Primna P.
Primna P.
 
Sachin P.
Sachin P.5 posts
 

Pathetic airlines and Pathetic Customer service

Booked Air ticket with this airlines, immediately regret it, While booking accidentally the auto-fill feature of Chrome filled my name which was mismatch from as stated in Passport. Called the airlines in next 30 mins, the rude as hell staff tells it's your mistake and and will need to pay 50 USD for name changes. Show details

Questions & Answers

Sylvia P.
Sylvia P.

Is alcohol served onboard

Vee
Vee  

I guess so. But they were clueless about cocktails.

Glenn H.
Glenn H.  

Beer, wine and basic spirits

Mohammad R.
Mohammad R.

does we need a corona test for fly from melbourne to colombo

Mohammad R.
Mohammad R.

do we need a corona test for melbourne to colombo flight

See all SriLankan Airlines questions

Details

CategoryInternational Airlines
Home CountrySri Lanka
RouteInternational
Airline Type Full-Service
International
Economy Included Carry On Luggage Limit 7kg
Economy Included Checked In Luggage Limit 30kg
Visit official website

Contact info for SriLankan Airlines

  • ABN: 40124351944

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