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SriLankan Airlines

SriLankan Airlines

2.4 from 14 reviews

Reviews

2.4

14 reviews
5
(2)
4
(4)
3
(0)
2
(0)
1
(8)
  • Value for Money
    2.3 (8)
  • Transparency
    1.6 (7)
  • Seat Room
    2.3 (6)
  • Food
    2.0 (6)
  • In-Flight Service
    2.7 (6)
  • In-Flight Entertainment
    2.7 (6)
  • Wi-Fi
    1.0 (1)
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Harsh T.

Harsh T.Greater Melbourne (Inner), VIC

Worst Service Provider

published

One of the worst customer service i have encountered, tried to contact the head office no one even bothers to answer the call, takes forever to answer the emails
Would not recommend unless you wanted to waste your time and money for a very poor service

Transparency
Value for Money
ClassEconomy
janaka

janakaGreater Melbourne (Metropolitan), VIC

  • 34 reviews
  • 30 likes

Pathetic Sri Lankan Airways

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureMelbourne VIC, Australia
DestinationSri Lanka
ClassEconomy
Booking Third Party
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Micky

MickyGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 1 like
  • Verified customer

Fly another airline please......unless you prefer 3rd class customer service

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
DestinationNew Delhi, Delhi, India
ClassBusiness Class
Booking Through Airline
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Captain America

Captain AmericaGreater Melbourne (Outer), VIC

  • 4 reviews

Accommodation decision delayed for 13 days!!

published

I purchased my ticket from Sri Lankan Airlines on the 24th of November 2019. I'm flying on the 13th of December 2019. I have rang the Airline's Melbourne Office 4 times, every rep. says that my transit accommodation is subject to approval from the Colombo Office and that the Airline will inform me by 5:00 PM Melbourne standard time, and then I am left in the limbo!!!

Transparency
Value for Money
DepartureMelbourne VIC, Australia
DestinationKarachi, Pakistan
ClassEconomy
Booking Third Party
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BERRAK C.

BERRAK C.Greater Melbourne (Outer), VIC

  • 4 reviews
  • Verified customer

Save yourself the Trouble !!! Learn from my experience - Worst Airline and Worst Transit Location

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationCoimbatore, Tamil Nadu, India
ClassEconomy
Booking Through Airline
See all answers
Alexandra S.

Alexandra S.

  • 7 reviews
  • Verified customer

Top mid tier service and aircrafts

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationMumbai, Maharashtra, India
ClassEconomy
Booking Third Party
See all answers
The Ringmaster

The RingmasterGreater Melbourne (Outer), VIC

  • 5 reviews
  • 3 likes

Great service and price.

published

Did a cruise Singapore to Hong Kong. And travel agent no help with 1 way flights to destination and home. A family member recommended Sri Lankan air from Hong kong. Wow $218 full service airline and would give them 9.5 /10 only complaint was security check through my luggage after changeover from HK to Colombo. The Sri Lankan security damage my suitcase and just shoved a sticker over it. Otherwise food and drink feqency was 10/10 and Air line staff very helpful and friendly.

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationHong Kong
ClassEconomy
Booking Through Airline
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Ravindra T.

Ravindra T.Greater Melbourne (Inner), VIC

  • 2 reviews
  • 2 likes

Terrible service & staff

published

Flew both ways month of May 2019, ignored travel warnings went to Sri Lanka.
Staff & service
Worst ground & airline stuff. Forget about asking anything either they don’t know or care. Because they know they got to keep their job.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationColombo, Sri Lanka
ClassEconomy
Booking Third Party
See all answers
Baljit

BaljitGreater Melbourne (Metropolitan), VIC

  • 8 reviews
  • 7 likes
  • Verified customer

No wheel chair given

published

We booked ticket through agent. And confirmed few times that wheel chair was booked for them. When my parents were on board they were not offered wheel chair at all.
They were not the only one who were not offered.
There were few more passengers in the same boat.
We won't recommend this airline if you need some assistance

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good flight - but seats were in poor condition

published

I had a round trip from Melbourne to Colombo.
Very good experience- both flights were on time - very smooth takeoff and landing - good in-flight food -pleasant flight attendants.
The only issue was that the aircraft had very old uncomfortable seats with almost no cushioning. If not for this problem, it would have been one of my best travel experiences.

Rohan

RohanNewcastle

  • 7 reviews
  • 4 likes

Better than competitors airline. More leg space. Free selected seat reservation etc. Better landing

published

Booking good. Free selected seat reservation is better. Bse some airline charging for that. And it can carry 30 kg luggage.
On time trip.
Satisfied on board service.

Deval

DevalAU

  • 2 reviews
  • 5 likes
  • Verified customer

Just want to rip off customers

published
MarkMelbourne

MarkMelbourneGreater Melbourne (Metropolitan), VIC

  • 25 reviews
  • 22 likes
  • Verified customer

No problems, but be careful if you have a DIETARY requirement

published

Went from Sri Lanka to Japan. Straightforward budget flight, no issues apart from my food: I booked a vegan meal, and this was not observed. The main meal seemed vegetarian, but I received dairy sides, and the yoghurt had gelatine in it (an animal product). This is inexcusable from an international airline based in a country with a large population of vegetarians.

pwo128

pwo128NT, 820

  • 66 reviews
  • 50 likes

Very good airline, and now a part of OneWorld (codeshare with QANTAS)

published

Questions & Answers

Vickie

Vickieasked

Almost all customers complain about terrible neck pain after flying with Sri Lankan airline from Melbourne to Colombo. Seats are very poorly designed. Nobody can rest the head against the back of the seat. Why Sri Lankan airlines do not care about this complaint or customers' comfort?

No answers

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