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SriLankan Airlines

SriLankan Airlines

2.4 from 17 reviews · View Statistics

Reviews

2.4

17 reviews
  • Value for Money
    2.4 (10)
  • Transparency
    1.8 (10)
  • Seat Room
    2.3 (6)
  • Food
    2.0 (6)
  • In-Flight Service
    2.7 (6)
  • In-Flight Entertainment
    2.7 (6)
  • Wi-Fi
    1.0 (1)
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 Joanna

JoannaGreater Melbourne (Inner), VIC

  • 2 reviews

They are Stealing Vulnerable Peoples Money

published

I booked a flight to Melbourne from London for $3300 and they cancelled before it, I later found out Melbourne airport was never due to be open on the date, they are fabricating flights to get your hard earned money to keep their company afloat. I was nearly stuck in the UK because of this, 3 months later and they have given me a part refund and only because I got my credit card involved. Why not all of my money? Absolute scam of a company, do not risk booking with them

Value for Money
Transparency
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Maxine H

Maxine H

  • 5 reviews
  • 4 likes

Terrible service and unfair refund policy

published

Refused to give me a refund when I didn’t want to travel to Sri Lanka with my family after the Colombo terrorist bombings. Failed to respond to my repeated emails and messages and if they did the English was very poor and barely made sense. I understand a cancellation fee may apply, but they kept half my fares in fees, which was thousands of dollars. Would never book with them again.

Transparency
Incentivised ReviewNo
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George T.

George T.Sydney, NSW

  • 2 reviews

Excellent Refund Policy

published

Purchased Non-Refundable Business Class tickets online in January 2020 for travel in October 2020. We were unable to travel due to Covid 19 and requested a refund. 100% of the payment was refunded within a couple of months with no deduction for fees etc. This is excellent service in a time of crisis. We will definitely be using Air Lanka when we are able to travel again

Value for Money
Transparency
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Harsh T.

Harsh T.Greater Melbourne (Inner), VIC

Worst Service Provider

published

One of the worst customer service i have encountered, tried to contact the head office no one even bothers to answer the call, takes forever to answer the emails
Would not recommend unless you wanted to waste your time and money for a very poor service

Value for Money
Transparency
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janaka

janakaGreater Melbourne (Metropolitan), VIC

  • 34 reviews
  • 35 likes

Pathetic Sri Lankan Airways

published
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Value for Money
Transparency
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Micky

MickyGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 1 like
  • Verified customer

Fly another airline please......unless you prefer 3rd class customer service

published
Value for Money
Transparency
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Captain America

Captain AmericaGreater Melbourne (Outer), VIC

  • 4 reviews

Accommodation decision delayed for 13 days!!

published

I purchased my ticket from Sri Lankan Airlines on the 24th of November 2019. I'm flying on the 13th of December 2019. I have rang the Airline's Melbourne Office 4 times, every rep. says that my transit accommodation is subject to approval from the Colombo Office and that the Airline will inform me by 5:00 PM Melbourne standard time, and then I am left in the limbo!!!

Value for Money
Transparency
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BERRAK C.

BERRAK C.Greater Melbourne (Outer), VIC

  • 4 reviews
  • Verified customer

Save yourself the Trouble !!! Learn from my experience - Worst Airline and Worst Transit Location

published
Value for Money
Transparency
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Alexandra S.

Alexandra S.

  • 7 reviews
  • Verified customer

Top mid tier service and aircrafts

published
Value for Money
Transparency
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The Ringmaster

The RingmasterGreater Melbourne (Outer), VIC

  • 5 reviews
  • 4 likes

Great service and price.

published

Did a cruise Singapore to Hong Kong. And travel agent no help with 1 way flights to destination and home. A family member recommended Sri Lankan air from Hong kong. Wow $218 full service airline and would give them 9.5 /10 only complaint was security check through my luggage after changeover from HK to Colombo. The Sri Lankan security damage my suitcase and just shoved a sticker over it. Otherwise food and drink feqency was 10/10 and Air line staff very helpful and friendly.

Value for Money
Seat Room
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Ravindra T.

Ravindra T.Greater Melbourne (Inner), VIC

  • 2 reviews
  • 2 likes

Terrible service & staff

published

Flew both ways month of May 2019, ignored travel warnings went to Sri Lanka.
Staff & service
Worst ground & airline stuff. Forget about asking anything either they don’t know or care. Because they know they got to keep their job.

Value for Money
Transparency
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Baljit

BaljitGreater Melbourne (Metropolitan), VIC

  • 8 reviews
  • 8 likes
  • Verified customer

No wheel chair given

published

We booked ticket through agent. And confirmed few times that wheel chair was booked for them. When my parents were on board they were not offered wheel chair at all.
They were not the only one who were not offered.
There were few more passengers in the same boat.
We won't recommend this airline if you need some assistance

good flight - but seats were in poor condition

published

I had a round trip from Melbourne to Colombo.
Very good experience- both flights were on time - very smooth takeoff and landing - good in-flight food -pleasant flight attendants.
The only issue was that the aircraft had very old uncomfortable seats with almost no cushioning. If not for this problem, it would have been one of my best travel experiences.

Rohan

RohanNewcastle

  • 7 reviews
  • 4 likes

Better than competitors airline. More leg space. Free selected seat reservation etc. Better landing

published

Booking good. Free selected seat reservation is better. Bse some airline charging for that. And it can carry 30 kg luggage.
On time trip.
Satisfied on board service.

Deval

DevalAU

  • 2 reviews
  • 5 likes
  • Verified customer

Just want to rip off customers

published
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MarkMelbourne

MarkMelbourneGreater Melbourne (Metropolitan), VIC

  • 32 reviews
  • 26 likes
  • Verified customer

No problems, but be careful if you have a DIETARY requirement

published

Went from Sri Lanka to Japan. Straightforward budget flight, no issues apart from my food: I booked a vegan meal, and this was not observed. The main meal seemed vegetarian, but I received dairy sides, and the yoghurt had gelatine in it (an animal product). This is inexcusable from an international airline based in a country with a large population of vegetarians.

pwo128

pwo128NT, 820

  • 66 reviews
  • 54 likes

Very good airline, and now a part of OneWorld (codeshare with QANTAS)

published

Questions & Answers

Vickie

Vickieasked

Almost all customers complain about terrible neck pain after flying with Sri Lankan airline from Melbourne to Colombo. Seats are very poorly designed. Nobody can rest the head against the back of the seat. Why Sri Lankan airlines do not care about this complaint or customers' comfort?

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