I booked a flight to Melbourne from London for $3300 and they cancelled before it, I later found out Melbourne airport was never due to be open on the date, they are fabricating flights to get your hard earned money to keep their company afloat. I was nearly stuck in the UK because of this, 3 months later and they have given me a part refund and only because I got my credit card involved. Why not all of my money? Absolute scam of a company, do not risk booking with them

Refused to give me a refund when I didn’t want to travel to Sri Lanka with my family after the Colombo terrorist bombings. Failed to respond to my repeated emails and messages and if they did the English was very poor and barely made sense. I understand a cancellation fee may apply, but they kept half my fares in fees, which was thousands of dollars. Would never book with them again.

Purchased Non-Refundable Business Class tickets online in January 2020 for travel in October 2020. We were unable to travel due to Covid 19 and requested a refund. 100% of the payment was refunded within a couple of months with no deduction for fees etc. This is excellent service in a time of crisis. We will definitely be using Air Lanka when we are able to travel again

One of the worst customer service i have encountered, tried to contact the head office no one even bothers to answer the call, takes forever to answer the emails
Would not recommend unless you wanted to waste your time and money for a very poor service

It is one of the worst flights. You can ever go on. Crappy horrible food They have the worst Disability Services where they do not provide it at all. And the airline management is one of the worst. I do not recommend what anyone saying because it is not true. The food is the worst food, You can never eat it it's Frozen rotten If anyone says this Airlines is a good airline. They're being paid to say this because there is no way in the world. This airline is a good airline. The plane is but the service is pathetic. Especially if you're a Sri La...

We recently flew return on SriLankan Airlines from Melbourne to Delhi via Colombo and this to my horror was my experience on their business class - I dare not travel in their economy.

While we were in India, we decided to extend our trip and that's where our troubles began. As changing the existing ticket was turning out to be more expensive than getting a new ticket I decided to go with the latter.

At Delhi airport, the check-in took horribly long & included everything from switching counters to incorrect printing of boarding passes and lou...

I purchased my ticket from Sri Lankan Airlines on the 24th of November 2019. I'm flying on the 13th of December 2019. I have rang the Airline's Melbourne Office 4 times, every rep. says that my transit accommodation is subject to approval from the Colombo Office and that the Airline will inform me by 5:00 PM Melbourne standard time, and then I am left in the limbo!!!

Well I'm a Frequent traveller and it all began when i had to book a last minute trip to India .
One of the cheaper ones available was the Srilankan Airlines . I had an option to take Qantas for $100 More !! Regret not taking it.

During Check in - I request if there are any Emergency exit seats since I'm tall and was worried if i would be able to cope the 10 Hr flight to Colombo, The Lady at the counter asked me to cough up $75 for a Seat and i politely obliged hoping to have a relaxed flight. I get into the flight to find that the Flight was...

I’ve flown Sri Lankan at least 3 times return between MELBOURNE and Mumbai connecting in Colombo. The flight between Mumbai and Colombo is just a small plane with basic food, usually over crowded but ok overall.
The flight between Colombo and MELBOURNE is pretty good. The plane is recently refurbished, has decent size screens and ok chairs. Leg room could be better and chairs could be larger but it’s ok overall as they are usually a few $100 cheaper on the same route as qantas. Food is usually very basic and the red wine is really bad, althoug...

Did a cruise Singapore to Hong Kong. And travel agent no help with 1 way flights to destination and home. A family member recommended Sri Lankan air from Hong kong. Wow $218 full service airline and would give them 9.5 /10 only complaint was security check through my luggage after changeover from HK to Colombo. The Sri Lankan security damage my suitcase and just shoved a sticker over it. Otherwise food and drink feqency was 10/10 and Air line staff very helpful and friendly.

Flew both ways month of May 2019, ignored travel warnings went to Sri Lanka.
Staff & service
Worst ground & airline stuff. Forget about asking anything either they don’t know or care. Because they know they got to keep their job.

We booked ticket through agent. And confirmed few times that wheel chair was booked for them. When my parents were on board they were not offered wheel chair at all.
They were not the only one who were not offered.
There were few more passengers in the same boat.
We won't recommend this airline if you need some assistance

I had a round trip from Melbourne to Colombo.
Very good experience- both flights were on time - very smooth takeoff and landing - good in-flight food -pleasant flight attendants.
The only issue was that the aircraft had very old uncomfortable seats with almost no cushioning. If not for this problem, it would have been one of my best travel experiences.

Booking good. Free selected seat reservation is better. Bse some airline charging for that. And it can carry 30 kg luggage.
On time trip.
Satisfied on board service.

Hi, I would like to request Srilankan Airlines on serious basis for the following request which as a customer I did and really very poor experience I faced.

With reference to Reservation no. JEXXX4S, I booked ticket for my parent Mr DiXXsh NiXXal and Mrs DinXX NiXXal.
As during booking my father name was put as DiXXshbhai where bhai is just used as a respective suffix with name. I called sriankan airlines on 1st May, 2018 and spoken to [name removed] first. When I request him to assist me to update name from DiXXshbhai to DiXXshchandra h...

Went from Sri Lanka to Japan. Straightforward budget flight, no issues apart from my food: I booked a vegan meal, and this was not observed. The main meal seemed vegetarian, but I received dairy sides, and the yoghurt had gelatine in it (an animal product). This is inexcusable from an international airline based in a country with a large population of vegetarians.

I flew via business class with Sri Lankan Airlines from Karachi to Colombo and Colombo to Bangkok.
The aircraft was an A320 from Islamabad and an A330-200 from Colombo to Bangkok.
Checkin and in-flight service was excellent.
The only incident in the two flights was that shortly after taking off from Karachi, the pilot levelled out and told us that one of the cargo doors was not indicating closed. So we turned back to Karachi and after about 20 minutes on the ground we were airborne again. The pilot was very informative of the problem and sp...