blowen o rings
blew two o rings in base of pump
hose guide flimsy and Brock
pressure not that good expected more from Stihl
What grade of oil is used in pump and how much
Purchased at loxton motercycles for A$600.00.
Waiting on my 2nd replacement
Have had one replaced so far and am still waiting on the second (Will be my third machine in under 12 months). The first had the main seal on pump fail before I even started using it, the second ran for about 5 minutes then stopped, after switching it off for half an hour it started again for about 5 mins then stopped again. I thought maybe a thermal overload could be the issue but after taking it to store they suggested possibly using an extension lead (which I don't) or too long of a garden hose to feed the pump but I confirmed it is only 10m hose.
Dropped it back at the store 15th Aug 2020 it's now early Oct and have not heard anything.
Purchased in October 2019 for A$599.00.
Learn from my experience folks
Canadian here. Bought one last year. Lasted 20 minutes. There is a spring on the pump that kicks in if there is an issue and shuts down the pump to protect it. Dealer gave ma another one to replace it. Good on them. The machine I had as factory defective so the spring was replaced for free. Fair enough. So, now machine # 2 .... I have moved to Ottawa now . so new people to deal with. Except .. it happened again ,,,, and once again it was replaced for free. Now I'm annoyed . but hopefully it was the end. Not so fast .. so this time (3) when it...died I waited for 3 weeks for the part . covid issue of course ... but this time . the screen had fallen out where the hose attached . of course I didn't know that ... so the dealer replaced the spring , the valve, and the filter to put it back into factory shape. Fair enough .. but not for $100.00 when I paid $350 for it last year. Other things you should know . called another dealer and whined about my experience . he really knew his stuff . First off .. pressure washers need to be babied. They must be properly drained when stored INSIDE in cold weather. Freeze the pump ,,, it is toast. Second . and really important ... DO NOT turn on the pump of ANY pressure washer unless the water is flowing TO it.... not just HOOKED to it. The pump is designed to suck water . not air ... this can kill it too. Learn from my experience folks. Not ready to diss Stihl products . I have lots . they work well. But be aware of issues and conduct yourselves accordingly.
Purchased in August 2019 for A$350.00.
Poor Quality Product - Even Worse Customer Service
I originally purchased the Stihl RE130 because of Stihl's reputation for Quality, though now I would not recommend the brand to anyone. I have given a 1 star review mainly due to their poor customer service and their efforts to protect their false reputation. The unit itself worked well when it was working, however I may have only got 1-2 hours of total use compared to 7 weeks waiting for repairs.
My RE130 Pressure Cleaner didn't last 5 minutes before it failed. I returned it to the dealer who told me that despite it being faulty straight off ...the showroom floor, they would not replace it as Stihl's policy was to repair it as their first option. The dealer assessed the unit and found a non return valve had collapsed and although only being a $15 part, I was asked to wait a month for the part to arrive which I quickly declined. I was irate that a unit only minutes into being used for the first time, could fail and that I had now spent $600 for a refurbished machine and a months wait. After a couple of days of back and forth the dealer rather than replacing the unit, removed parts from a new unit on the shelf to fix the faulty one. I couldn't believe they would break a new unit to repair a faulty one! Upon receiving the unit back again it lasted for a further 4 uses over the next 2 months before failing again, this time a major pump failure. The dealer again said that Stihl would not come to the party for a replacement and that there were no parts available to fix the unit. They advised that I contact Stihl and threaten to post a scathing review on facebook as this was the only way to get their attention and force them to act. I initially called the Stihl Australia head office, which fell on deaf ears and was told that this is the way it is everywhere and "no company" would offer a replacement. Stihl completely backed their no replace or refund policy rather than backing the quality of their products. I finally sent an email threatening poor reviews as advised by the dealer, which resulted in a full refund within a couple of days. Stihl did not respond to my email, however had the dealer contact me directly to arrange the refund. This second saga spanned over 6 weeks and was completely unnecessary, if Stihl had only backed their products and provided actual customer service.
Purchased in January 2020 for A$599.00.
- Verified purchase
Very Reliable, 5 Star Quality, Heaps of Power!
I spent about 50 hours reviewing Pressure Washers. I decided to purchase the Stihl RE130 plus because unlike many other pressure washers on the market, there were heaps of positive reviews, and very few negative reviews. When I went to the STIHL dealer, I asked him about some of the negative reviews that I had read, and he was really honest, and told me that STIHL had some issues with certain models, but the company had changed the design, and released the upgrades as new models in the market place.
I’m so impressed with the machine, it’s a r...eally powerful machine, all the parts are made well and the fittings are very good quality. The design is very thought out, the reel is good quality and works very well. The reinforced hose is awesome quality, and rolls away easily on the reel. It’s not stiff and does not tangle or kink. The attachments are all kept on board the Machine for easy access, and the wheels are big, and good quality. I live in a tropical area where we have a very high rain fall, so our houses are covered in mould at the end of wet season, so I wanted to buy a pressure washer that can handle a lot of mould, and this machine did not fail to impress! I can’t believe how awesome it is! I was going to spend twice the price to get a bigger machine with higher flow rate, but it would have been a big waste of money, because this machine quietly powered through the mould! I am so happy with my purchase, it’s awesome quality, and really a great price when you compare it to other models who may have a higher psi or flow rate, but most of just break down or leak within 6-12 months! This machine has ample power to handle a tough work load! I recommend this machine %100, it won’t disappoint! * I did buy it off a STIHL SERVICE CENTRE, who was very honest, so if does have long term problems, I feel confident that they will do as much as they can to sort out any problems.
Purchased in May 2020 for A$599.00.
I found this pressure cleaner the best i have ever used and extremely quiet. This pressure cleaner was fantastic, until it stopped on the day of purchase and, within less than one hour of being used. Contacted supplier and was informed that it is up to Stihl to decide weather it is replaced or repaired, even when it is brand new. I find it pretty poor that you can pay full price for a product, that has been repaired. I have purchased many Stihl products over time, but won't make this mistake again.
Questions & Answers
Can you connect to a water tank gravity fed
I havn't tried it, but you may starve the unit of water if you do, due to lack of head pressure. I wouldn't take the risk of buying the Stihl due to the poor warrenty, as I found out unfortunately. My unit failed after 30 minutes. It was still not repaired after 3 months, so eventually got my money back.
Hey Ken J sounds like you've had a really bad experience . I guess with the time frame it's all been sorted now . And you have your unit back .
Hello Peter. It has been over 3 months since I paid $599 for the pressure cleaner and have still not received it.
I find it disgusting that Stihl did not give me my money back or replace it on the spot. It has been made quite obvious to me, that Stihl do not give a damn about their customers. I purchased this cleaner for a job that was worth quite a lot of money, but it is now rotting away. If I had purchased a pressure cleaner from any where else, they would have replaced it or returned my money. I would have understood if it had failed after a month, but I do have an issue with the fact it did not even run for an hour and the shop was notified on the day. Apparently Stihl would not replace it as it was not a catastrophic failure. I will never recomend any Stihl product after this due to there poor customer service. Before this I was one of there biggest advocates.
Hi Ken. I too have just experienced a very similar situation. My RE130 Unit didn't last 5 minutes before it failed. I returned it to the dealer who told me that they would not replace it as Stihl's policy was to repair it as first option. I too was irate that a unit only minutes into being used for the first time, could fail and that I would be expected to still have paid full price for a refurbished machine. After a couple of days of back and forth about parts being ordered and time frames blowing out to potentially a month wait, the dealer rather than replacing the unit, removed parts from a new unit on the shelf to fix the faulty one! Upon receiving the unit back again it lasted for a further 4 uses over 2 months before failing again, this time a major pump failure. The dealer again said that Stihl would not come to the party for a replacement and that there were no parts available to fix the unit. They advised that I contact Stihl and threaten to post a scathing review on facebook as this was the only way to get their attention and force them to act. An initial call to the Stihl Australia head office fell on deaf ears and was told that this is the way it is and "no company" would offer a replacement for what had happened. They completely backed their no replace or refund policy rather than backing the quality of their products. Finally I did send an email threatening poor reviews as advised by the dealer, which resulted in a full refund, without even a response from Stihl themselves. The dealer contacted me directly to arrange the refund. This second saga spanned over 6 weeks and was completely unnecessary, if Stihl had only backed their products and provided actual customer service.
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