ALDI Stirling STR-BEO65L (Jun 2018)

Oven OK - Warranty Claim Process AWFUL !!!!!!!! – It seemed like a good idea at the time. Our experience with Aldi Products After Sales has been alright. Tempo is the organisation looking after Warranty Claims. They are not good at Customer Service. The oven WAS great until we lost the bottom element. The Warranty Claim Process is an Exercise in how long you can hang in. Tempo.org insists on… Read more

emails which they ignore and when you wait the 60 minutes on hold then get a Human to get a Case Number and then there are the different email addresses hidden at the bottom of emails. Do this work on a laptop - a phone screen will mean that you will miss something important. Be patient with the human it is the organisation that has the problematic process of wanting you to first give up being on hold for an hour, then wanting to jump through hoops after that. Be assertive not aggressive and know your rights. Research Consumer Affairs in your state. Good luck. Go to ebay and buy a Domain Appliance.

No After Sales Support Whatsoever – I purchased a Stirling oven STR-BEO65L in August 2018 and had it professionally installed. I was very happy with it, until the buttons stopped working all of a sudden. Since the oven (purchased at Aldi) is still under warranty, I contacted the number provided and have been cut off after 57 minutes on a waiting hold. I then sent an email to the… Read more

email address provided, and the next day sent a follow-up email as I haven't heard back. As that didn't help, I sent an online form via the Stirling website, which also didn't result in any contact or communication from their side. As I have purchased the oven at Aldi, I sent an online form via their website, and again, I am only being ignored. I have now finally decided to take legal action. Perhaps someone will finally attend to a defect oven, still under warranty, if they get approached by a third party. Absolutely shameful. It destroyed a lot of the trust I used to have in Aldi and in the products they sell.

Lasts 6 months of use – Does not have bottom element. I have had it one year and fan has broken twice on the 2nd time they have given full refund. On the first time, the repair man (contracted by Tempo, Sterling) damaged my floor and told me it was my fault for not protecting it from him. Considering it cost me $600 to install, not great. In a way it has served a purpose… Read more

for me as I wanted something until I could redo kitchen. Really I think it is worth saving up or getting a Miele on finance. I have spoken to a few oven sparkies and they have all said the same.

Not recommended – It was great when it worked but after 6 months the oven element stopped working and only grill element worked. A bit of a shame as it's a good design and easy to clean. I bought it as a temporary oven to use until we renovated the kitchen and seeing it had a 3 year warranty I thought if it broke down in those 3 years I could just replace in under… Read more

warranty. However it sat in its box in my garage for 8 months before I had it installed and by that time, the docket I had taped to the box so as not to lose it, had faded - yep, should have photocopied it. I'm sure it would have been repaired under warranty if I had the docket as the people I dealt with there were extremely helpful so have no complaints. Have decided to do without an oven and when we reno go natural gas which I prefer to cook with and is more reliable.

Horrible! Broke within six months – We had gone a bit over budget in our kitchen renovation and decided to take the cheap option. We regretted it as soon as it was fitted. The oven stopped working within months and the people at Stirling wanted us to jump through so many hoops to replace it, it just wasn't worth it (given we'd only be getting another poor quality oven). We now just… Read more

live without an oven while saving for a better option. Will never buy any electronics from Aldi again - lesson learned.

Cooked pretty good for the price, but didn't last – I bought one of these ovens in August 2018. It seemed to work pretty good given it was so cheap, but that is exactly what it is, cheap. The Element blew in it on the weekend (10 months after I bought it) I don't by any stretch of the imagination use my oven much, maybe 2 or 3 times a week at best. I called the contact centre and they were very… Read more

helpful, but it will cost too much for a technician to look at it, so they are meant to be sending my a refund. I am yet to see the refund, but they did say it could take a few days to receive it in my account.

Cheap & Looks Great – I bought the Sterling electric oven STR-BEO65L from ALDI. Looks great but cheap, comparing to similar ovens retailed by other major appliance retailers. It is simple, only 4 cooking functions. The cooking accessories are limited to 1 rack and a tray. The grill function is acceptable as it does cook. The oven door doesn't seal tight as I can see… Read more

stream of steam escaping during cooking (see photo).

And I also notice that the oven clock is slower than my other time keepers in the house (microwave oven, mobile phones). On average it is 1 second slower per hour. After a few days, it is a few minutes slower than other clocks. Though it is not a major problem, I do wonder why the manufacturer can't even get an accurate electronic clock for the ovens they make. It says a lot about its quality control.

The warranty certificate says the oven is covered by a 3-year warranty.

8 Aug 2018 Update: Tempo gave me a refund. So I bought another same Stirling electric oven from ALDI on 3 Aug 2018. This one is good. The clock keeps correct time, no leak of vapour observed so far.