3Sunbeam Cafe Series Kettle

Sunbeam Cafe Series Kettle

 Verified
3Sunbeam Cafe Series Kettle
2.0

164 reviews

PositivevsNegative
15%12%73%
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Build Quality
1.9
Value for Money
1.8
Noise Level
3.3

Reviews

164 reviews
kallee
kallee2 posts
  Verified KE9650

Leaks!!!

This is the 2nd one ive had, i thought the first one leaking was just a one off fault, but the 2nd ones leaking from the clear display too after not even 18 months. Not a cheap kettle so very dissapppointing! Clearly a design fault! I have now contacted customer service and they declined a repalcement or refund even though other people on here have had the same issue out of warranty and they assisted! Mine is only 3 months out of warranty and they dont want to know about it. I could not recommend this product or sunbeam customer service any less! Now to the accc Show details
Build Quality
Noise Level
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Sunbeam
Sunbeam   DM   
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Peiyu
PeiyuHobart, TAS
  KE9600

Not good

The lid could not open smothly when used for not very long time, then it became leaking just after the 5 years using.
Sunbeam
Sunbeam   DM   
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Rob C.
Rob C.Greater Melbourne (Inner), VIC
  KE9600

Leaking water, worst customer service

Kettle started leaking from water gauge. Though Kettle is out of warranty it still looks as new. Sent an email to sunbeam customer care. Received no reply. Then called Sunbeam and they were not interested in my issue even though there seems to be numerous complaints about water leakage.
This is obviously a design issue or poorly/cheaply made kettle even though it is worth considerably more than other electric kettles.
I will not buy another Sunbeam product.
Noise Level
Sunbeam
Sunbeam   DM   
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Unhappy
UnhappySydney, NSW
  Cafe Series

Leaking

Only 3 months in and the leaks started. At first a few drops then within a few days water was pouring out of the glass window. Quite dangerous as my kids are always using it. Paid $179 Show details
Build Quality
Noise Level
Paddy Davis
Paddy DavisNew South Wales
  KE9650

Broken lid

Paid over $200 for this product and the lid became faulty after 14 months, i.e. would not open when the button was pushed. Eventually the hinge on the lid broke and the kettle is now useless. . Show details
Noise Level
Cameron T.
Cameron T.Perth, WA
  KE9650
WEH124
WEH12439 posts
  KE9650
Build Quality
Nicole A.
Nicole A.
  KE9650

Leaking Window

This is our 3rd Sunbeam series kettle…same thing has happened 3 times…side windows split and water leaks when you fill part it, pooling water underneath!!! Nearly didn’t pay for another one when we bought this one…definitely will not be making the same mistake a 4th time ! A $20 supermarket has outlasted it!  Show details
Noise Level
Magenta-Rose C.
Magenta-Rose C.New South Wales5 posts
  KE9650

Works as expected, no issues for years

Works as it expected, I like the fact that it tells you the temperature of the water and an estimation of how long it will take to boil. I've had mine for years, no issues. Pretty quiet but not silent. Show reply
Alex Mccarthy
Alex MccarthySydney, NSW15 posts
  KE9650

3 dead kettles

Looks great, and complements the other Sunbeam Cafe Series white goods I have in my home, however...
The original unit which I purchased in 2018 started acting strangely whilst boiling water, then died completely, so it was replaced under warranty in 2019.
The replacement worked well for about 3 months then started doing the same thing, so it was replaced in 2019.
The exact same thing has now happened to this unit, plus the lid now won't open.

I've reached out to Sunbeam customer service to ask for a escalation, but after waiting on hold for 45 minutes, hung up.

The product quality is not good, which is a real shame because their blender, 4 slice toast, and coffee machine are excellent. Show details

Noise Level
Eddy
Eddy
  KE9650

Very Poor Quality

We have had this kettle for about 15 months.
The lid began to stick about 6 months ago, and finally this week it completely broke.
At about $129, it is by far the most expensive kettle, and also the worst quality we have ever owned.
We now use a saucepan lid over the top to make our tea. Show details
Noise Level
Kath Taouk
Kath TaoukSydney, NSW
  KE9650
Noise Level
Kathleen W
Kathleen W8 posts
  KE9650

Three times unlucky!

This is a great kettle.....when it works. Very quiet and love the variety of temperatures. Unfortunately we have had three and the first two failed after exactly 13 months and the third died today after just fifteen months. In the past we have been used to kettles lasting about eight years. A big fail Sunbeam and there’s obviously a major fault somewhere Show details
Value for Money
Noise Level
Andyp
AndypDarling Downs, QLD2 posts
  KE9650

Lid snapped off

Good kettle, when It worked. Most of the time it kept beeping and contiounsly boiled. I'm just so lucky I wasn't scaulded. Should be recalled. $150 is a lot to pay for a kettle. Show details
Noise Level
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Ozauto
OzautoSouth East Queensland, QLD
  KE9650

Extremely disappointed Never again

Extremely disappointed with this product . Only had for 2 years and the first one was swapped as the lid was faulty . 2nd one now the thermostat has gone and keeps beeping when trying to boil
. I think I will take my consumer law option as this kettle for $150 should last longer then it has . A Kmart $7 kettle would be a better option . Disgraceful
Noise Level

Questions & Answers

Tom P
Tom P · Cafe Series KE9650

The hinge on my 9650 has broken too. The base with control buttons is fine. Sunbeam has told me they will not supply a new kettle because it is now obsolete (June 4, 2024). It is a design fault that they do not want to admit and compensate for.

Apco J
Apco J · Cafe Series Kettle

My Sunbeam kettle has lost it's beep, idea ideas to fix it ?

lance s.
lance s. · Cafe Series Kettle

What wrong when stating dirty.

Details

Compare all Sunbeam Cafe Series Kettle listings
CategoryElectric KettlesElectric Kettles
Price (RRP) $179
Features360° Swivel Base and Water Gauge360° Swivel Base, Keep Warm Option and Water Gauge
Capacity1.7 L1.7 L
Variable Temperatures YesNo
Cord Length0.9 m0.9 m
Weight1.85 kg1.85 kg
Power2,400 W2,400 W
Manufacturer Warranty1 year(s)1 year(s)
Colour / FinishStainless SteelStainless Steel
Construction MaterialStainless SteelStainless Steel
Release date
Replaced bySunbeam Cafe Series KE9650
ManualDownload manual

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