Very poor quality
This is very substandard and potentially dangerous
I had two of these kettles replaced under warranty but was told the warranty doesn't restart when you receive the replacement. The third one has now failed. All had the same problem. The plastic hinge on the lid disintegrates and sharp pieces of plastic end up in you tea, which if swallowed could cause serious injury. Do not buy this kettle. It is very expensive but the quality is very inferior.
Coating badly peeling off this kettle. Only 12 months old. Spoke to their customer service and was told “it’s just normal wear”wouldn’t do anything as it still boiled water.Looks so disgusting can’t be left out on bench anymore. Very poor quality and not impressed with the customer service Certainly wouldn’t recommend
Works well except has a flawed hinge / lid which jams and then breaks.
The kettle worked well for 2.5 years. Then the lid started to stick and finally the hinge broke. Upon close examination it seem the plastic deteriorated and was not heat resistant. Why is it not made from Stainless steel like the rest of the kettle? This is the big weakness in design and manufacture.
love the modernstainless stel cordless style and the diffrent temperature setting .
Stainless steel cordless. Easy to clean. Modern look. Easy grip handle. Fast boiling.buttons are clearly displayed easy to read. Kettle displays in red what the current temperature is . It if fast boiling
Purchased in December 2017.
$120 for boiling water but Failed , just outside warranty..
Like others have said this has become unreliable, now randomly turning off and on, flashing “dry” warning and finally requiring a finger on the button until it boils. It’s regularly descaled and when it worked it was good, quiet and temperature accurate. We took an extended warranty as this was our second Sunbeam Cafe, the first failed well outside warranty. That extended warranty finished a month ago, disappointing.
Leaks water and lid does not open
Upon reading the other reviews, l too am disappointed with the kettle. I spent alot of money on this kettle and made the decision to purchase it for its brand name and functionality. It now leaks water from the "window level" and the lid has to be manually opened. Spoke to someone is customer service and because the warranty period has expired, are not interested in the complaint.
Will definitely not be buying any sunbeam product again
Purchased in July 2017.
First Kettle was replaced by Sunbeam direct due to faulty lid not opening, (as JB-HI needed the receipt to replace , however it had been a couple of months and I didn't have the receipt ) 2nd Kettle lid has broken after 2.5 years. Lid would just pop open whilst kettle boiling, then stopped opening .
Not happy Jan67
Lid no longer opens
Considering how much this kettle is, I would expect the lid to keep working at the very least, however we are now unable to open the lid to fill the kettle. We have had this kettle for approximately two years. I see from older posts this is a common complaint with this model. I would reconsider buying another Sunbeam kettle and look at other brands that are much more reliable, given the price you are paying for this product. What a shame Sunbeam didn't bother to address this issue with the lid seeing it was quite a common complaint. I would not recommend this product.
Purchased in June 2017.
Not a safe kettle
Our first purchase of a KE 9650 was November 2016 and it was ok until we returned it because of rust issues in October 2017. We were given an other KE 9650 under warranty and it was working ok up until May 2019 when the plastic hinge on the lid disintegrated while poring boiling water and severely burning my wife’s hand. We are now looking at new kettles that have a better feedback than Sunbeam. Needless to say we are very disappointed with Sunbeam as we had been customers of their Maribyrnong Outlet for many, many years.
Purchased in October 2017 for $90.00.
A great kettle for our house but too many failures.
We have been extremely happy with the performance of the Sunbeam Cafe series of Kettles but the failure rate is too high. Tonight our 3rd Cafe Series failed, the glass popped out of the side.. Our first Cafe kettle was replaced on the spot by David Jones inside the warranty period with the glass leaking on the side. The 2nd Cafe series one side of the hinge broke and we couldn't open the lid. Again just outside of warranty. So in 2.5 years we have now gone through 3 x Cafe series and because we drink a great deal of Green Tea it was the perfect choice.. Boiled quickly and was convenient to use, especially the 80o setting for Green Tea,
We have also noticed the Whisper Quiet feature starts to be noisy approaching the 12 months of use.
But for the high cost, I cannot recommend this kettle.
Nice design but not built to last - broken lid
This kettle has an elegant design overall and excellent functionality to set water temps to brew tea just right is great. We purchased this kettle about 3 years ago and have used it daily. There has been the very occasional instance where the water would just not boil and instead shut off early but the kettle generally worked reliably over the years to boil water daily.
The lid has always been unreliable in its opening and closing - the opening button just did not open the lid every time which meant that sometimes you had to pick the lid open which has been dangerous when the kettle was hot. Unfortunately the lid has finally broken off at the hinge, rendering it useless. This was not a cheap kettle and it is very disappointing that the lid has broken down in normal use, after only a few years. I want to like this kettle (and we did!), but the failure has tarnished my review of it. The operation life of 3 years before failing is just not good enough Sunbeam. Disappointing end to this kettle.
Finally giving trouble after three years
I got the kettle from Myers to whom I had returned under warranty another make. Insisting I did not want a replacement, the staff actually suggested the Sunbeam to me with the promise of very little trouble AND gave me a generous discount, perhaps to rid themselves of a grumbling customer. This kettle has been a delight to use, looks good in the kitchen, gets compliments from use by visitors and, above all, is fast. Only this week has it glitched, the automatic shut off being inoperative. Let's face it, repair probably not worth it but, in spite of some of the comments here (Melting plastic? Really?) I will most like get another.
Purchased in March 2017.
Rubbish, dangerous - Sunbeam MUST be investigated for such substandard.
This kettle was replaced twice. First time the lid stopped opening and the inside plastic started disintegrating with pieces being located inside the kettle. The second time we had the same issue, plus the handle began to heat up to burning point. Also the handle became slightly detached. I simply did not want to deal with Sunbeam staff again either as the made me feel like i had misused the kettle.
Purchased in February 2018 for $149.00.
Internal parts disintegrating.
Good kettle for maybe year and a half then lid was not opening properly and internal parts started disintegrating and was finding black plastic bits in boiled water. Contacted Sunbeam to which they requested a receipt of purchase which I didn't have after so long. This was more of a safety issue as kettle only used to sterilise water for baby formula. Since then have bought a Kitchen Aid kettle which is so much better in design and quality.
Got about 5 months out of each of the 3 replacements
Just scraped the 3rd replacement kettle which all had Lid and Base problems. The last kettle the lid would not open at all and the handle got that hot that it burnt my friends hand when she went to pick it up to pour. For the price we paid I thought we were going to have a real good kettle but no such luck.
Really great kettle
Fortunately for me, this has been a very solid kettle that I use every single day, I haven't had any issues with it in the past 18 months. Pretty easy to use, has multiple programs and it looks great in the kitchen.
For all the people with the beeping issue, have you tried to descale your kettle?
I am almost sure that this issue is caused by limescale build-up on the temperature sensor inside the kettle.
Use Dr. Beckmann Appliance Descaler (generous amount), rinse, then cover the base of the kettle with white vinegar for an hour or so.
Works perfectly except for holding water
Worked very well for two years. Love the variable temperature setting as I need a set temperature for my Aeropress coffee gadget. It looks great and I like the wide open mouth that makes it easy to clean.
2 years of use and it's started leaking from the transparent window. On close inspection, the window has developed very fine cracks which has weakened the integrity of the kettle. I came home and the contents of the kettle had drained into the base unit and inside the cupboards. Awful product, made even worse by the premium price it cost. Also bought a matching toaster which is average at best. I will avoid all Sunbeam products in the future.
Lasted two years
First of all, don't buy this if you want an accurate temperate. Secondly, mine only lasted two years. The lid doesn't open anymore. How disappointing.
Got 5 months out of it
Started off well, but in the past fortnight increasingly beeps at random temperatures, switches off below selected heat, and flashes DRY when it’s just been refilled. Pointless item. Purchased $149 David Jones, May 2018 - unable to use it October 2018. A waste of money and now I need to get a new one. Emailed requesting they send postage addressed box for return but no response. Poor product and poor customer service.
Do not buy
I bought this kettle. Within s few months kid started playing up. My husband managed to fix it at the time. Now it won’t open at all. Disappointed because it’s a sunbeam product , bought in June 2017, now not in warranty. Should of taken back earlier to Myers where I purchased.
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