Sunbeam Cafe Series Kettle
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Reviews
Leaks!!!
Cafe Series KE9650This is the 2nd one ive had, i thought the first one leaking was just a one off fault, but the 2nd ones leaking from the clear display too after not even 18 months. Not a cheap kettle so very dissapppointing! Clearly a design fault! I have now contacted customer service and they declined a repalcement or refund even though other people on here have had the same issue out of warranty and they assisted! Mine is only 3 months out of warranty and they dont want to know about it. I could not recommend this product or sunbeam customer service any less! Now to the accc
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Not good
Cafe Series KE9600The lid could not open smothly when used for not very long time, then it became leaking just after the 5 years using.
Hi Peiyu,
Thank you for sharing your experience while using your Sunbeam Café Series Kettle.
We are disappointed to learn about the leaking issue.
Leaking water, worst customer service
Cafe Series KE9600Kettle started leaking from water gauge. Though Kettle is out of warranty it still looks as new. Sent an email to sunbeam customer care. Received no reply. Then called Sunbeam and they were not interested in my issue even though there seems to be numerous complaints about water leakage.
This is obviously a design issue or poorly/cheaply made kettle even though it is worth considerably more than other electric kettles.
I will not buy another Sunbeam product.
Hello Rob,
Thank you for sharing your current experience and raising your concern.
We understand your disappointment and apologise for any inconvenience that this may have caused you.
Leaking
Cafe Series KettleOnly 3 months in and the leaks started. At first a few drops then within a few days water was pouring out of the glass window. Quite dangerous as my kids are always using it. Paid $179
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Broken lid
Cafe Series KE9650Paid over $200 for this product and the lid became faulty after 14 months, i.e. would not open when the button was pushed. Eventually the hinge on the lid broke and the kettle is now useless. .
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Noisy kettle
Cafe Series KE9650I bought this specifically for the Sunbeam Quiet Shield technology. The first time I used it it was fantastic. A quiet boil that got slightly louder at the end but a brilliant improvement on the standard kettle boil noise. From the second use onwards it was just as noisy if not noisier than a standard kettle. I spoke with customer care and organised a replacement after a few days of use. Today I used the new kettle for the first time and the same issue with the noisy boil? If this is what it’s supposed to sound like with the Sunbeam Quiet Shied
... Read more Technology then I only assume that a standard Sunbeam kettle sounds like a tractor running over a field of rocks. At $159 price point you expect quality, especially for a kettle that you buy for $20 and less these days. If it is a fault, it’s fairly disappointing that it’s happened with the replacement as well as the original. I really wish I saw these reviews first and I would avoided the whole ordeal.
Fabulous quiet kettle
Cafe Series KE9650Only purchased a few days ago so I may be jumping the gun but so far the whole family really likes this kettle. The water level is on both sides well away from the handle and the minimum level is 0.5 litres- easy to see and perfect for two mugs. The handle is solid and the kettle is not heavy. There is range of 5 temperatures and it shows you the current temperature as it is in use and the wait time to reach the desired temperature. It makes a quiet beep when it is ready and also has both keep warm and sterilizing functions. Plus it is sooo qui
... Read moreet. Over many years, we have struggled with the noise levels of a number of Breville kettles, a Russell Hobb quiet kettle and also recently a Sunbeam Alinea Select kettle. This one is a standout - genuinely quiet in a kitchen/family room. No more turning up the TV for us when the kettle is on! Only one small niggle - the button flip open lid does seem a bit flimsy and seems to actually bounce back and forth a bit as it opens with such force. I can see many much older comments that the lid mechanism did not last well so I am hoping that this has been improved over the years. I would have loved for this kettle to be in white to match with my new Alinea Select toaster but alas, not to be, yet..
Leaking Window
Cafe Series KE9650This is our 3rd Sunbeam series kettle…same thing has happened 3 times…side windows split and water leaks when you fill part it, pooling water underneath!!! Nearly didn’t pay for another one when we bought this one…definitely will not be making the same mistake a 4th time ! A $20 supermarket has outlasted it!
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Works as expected, no issues for years
Cafe Series KE9650Works as it expected, I like the fact that it tells you the temperature of the water and an estimation of how long it will take to boil. I've had mine for years, no issues. Pretty quiet but not silent.
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3 dead kettles
Cafe Series KE9650Looks great, and complements the other Sunbeam Cafe Series white goods I have in my home, however...
The original unit which I purchased in 2018 started acting strangely whilst boiling water, then died completely, so it was replaced under warranty in 2019.
The replacement worked well for about 3 months then started doing the same thing, so it was replaced in 2019.
The exact same thing has now happened to this unit, plus the lid now won't open.
I've reached out to Sunbeam customer service to ask for a escalation, but after waiting on hold for 45 minutes, hung up.
The product quality is not good, which is a real shame because their blender, 4 slice toast, and coffee machine are excellent.
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Very Poor Quality
Cafe Series KE9650We have had this kettle for about 15 months.
The lid began to stick about 6 months ago, and finally this week it completely broke.
At about $129, it is by far the most expensive kettle, and also the worst quality we have ever owned.
We now use a saucepan lid over the top to make our tea.
Please recall this dangerous flawed kettle IMMEDIATELY!
Cafe Series KE9650We purchased this beautiful kettle as a mothers day gift. It looks great on her black marble bench however it is seriously flawed, dangerous and should be recalled immediately. It was safely stored away and only brought out recently. After only 4 months of use, the water level beeper started malfunctioning. Then the lid got stuck and could only be filled directly through the spout. After finding pieces of black plastic in my coffee I discovered the hinge was completely broken and breaking into melted pieces. This is a serious choking hazard an
... Read mored should be fixed. My mother has been a loyal Sunbeam customer for over 40 years but this is her first product review because she felt compelled to warn others. Do not buy this useless dangerous and flawed kettle!Find out how Sunbeam Cafe Series Kettle compares to other Electric Kettles
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Three times unlucky!
Cafe Series KE9650This is a great kettle.....when it works. Very quiet and love the variety of temperatures. Unfortunately we have had three and the first two failed after exactly 13 months and the third died today after just fifteen months. In the past we have been used to kettles lasting about eight years. A big fail Sunbeam and there’s obviously a major fault somewhere
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Lid snapped off
Cafe Series KE9650Good kettle, when It worked. Most of the time it kept beeping and contiounsly boiled. I'm just so lucky I wasn't scaulded. Should be recalled. $150 is a lot to pay for a kettle.
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Extremely disappointed Never again
Cafe Series KE9650Extremely disappointed with this product . Only had for 2 years and the first one was swapped as the lid was faulty . 2nd one now the thermostat has gone and keeps beeping when trying to boil
. I think I will take my consumer law option as this kettle for $150 should last longer then it has . A Kmart $7 kettle would be a better option . Disgraceful
Questions & Answers
My Sunbeam kettle has lost it's beep, idea ideas to fix it ?
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Dirty
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Details
 Sunbeam Cafe Series KE96502.1(85) |  | |
|---|---|---|
| Category | Electric Kettles | Electric Kettles |
| Price (RRP) | $179 | |
| Features | 360° Swivel Base and Water Gauge | 360° Swivel Base, Keep Warm Option and Water Gauge |
| Capacity | 1.7 L | 1.7 L |
| Variable Temperatures | Yes | No |
| Cord Length | 0.9 m | 0.9 m |
| Weight | 1.85 kg | 1.85 kg |
| Power | 2,400 W | 2,400 W |
| Manufacturer Warranty | 1 year(s) | 1 year(s) |
| Colour / Finish | Stainless Steel | Stainless Steel |
| Construction Material | Stainless Steel | Stainless Steel |
| Release date | ||
| Replaced by | Sunbeam Cafe Series KE9650 | |
| Manual | Download manual |
Extra Information
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Hi there,
Thank you for sharing your experience.
... Read more We are disappointed to learn that you have been dissatisfied with the resolution of your matter. Our customer service team works to provide the best resolutions available in line with our Terms and Conditions. Your feedback has been shared with our team. Thank you, Sunbeam Customer Care