Super Cheap CPAP

Scammed – didn’t even use the machine in full and what I did do was for a total of 1 hour. No instructions given. Half equipment I didn’t even open. Sent everything back, someone called Nick sent a message and said box is missing a face mask and if not returned I will be charged. This is flat out Lie and false as everything went back and I didn’t even use… Read more

half the equipment. Less than 24 later he has a debt collector phoning me. THIS GUY IS A CROOK ! AVOID !!

Awesome! – Super fast - ordered 24/12 and it arrived 27/12. Super cheap - most other places wanted $150 minimum per month. Super well packed - a place for everything and everything in its place. Only thing that wasn't super was the instructions, but it's not rocket science so I worked it out! I've never had a problem with the machine so I can't comment on… Read more

the telephone customer service but I initiated chat via the website today which was answered immediately with the information required. Overall a super customer experience. Thanks Super Cheap CPAP.

Quick and Easy CPAP Hire – Signed up to their CPAP Hire Program which was about 1/3 of what others wanted to charge ($69/month vs $150). It took me about 3 minutes to sign up on the website and it arrived 2 days later with a bunch of different masks and i can honestly say i have never slept so good. They communication has been very good with lots of emails updating me on the process etc. So far so good and can highly recommend for price and convenience.

Unable to Contact For Support – Trial machine received without instructions, online video available not for the machine provided. Unable to contact but payment still deducted from Ezipay.... which was supposed to be for 6 months but has no end date. Still unable to contact... phone line disconnected. Am wanting to return the machine (6 months has passed and I haven't used)...… Read more

how? I think he is a one man band and would NOT recommend you use this supplier. I am going to take this further.

Scammed – the quality of this so called x demo model was after investigation with Fisher&Paykel was over five years old and has developed many faults after 3 months of use contacting super cheap has been a nightmare to say the least.finally after speaking to a person (name withheld) could shed no light on the faults, to me sounded like he was'nt playing… Read more

with a full deck, so at this stage it looks like i'm left with a substandard machine, by the way they are not a authorized fisher&paykel dealer Look I could go on forever about the shocking bad service the attitude but all i can say is. Please don't have anything to do with company I don't want anyone else to put up with this crap

Replacement Mask Quick Delivery – Thanks to the Super Cheap CPAP Team, Great Service. I required 2 replacement masks for cpap. Ordered online and they were delivered next day. I will buy from Super Cheap CPAP again.

Great prices, delivery the very next day – Found super cpap to have the best prices in Aus and the mask arrived the next day. Very happy and will use again. Website is also good and easy to order from.

Affordable CPAP hire – We have been hiring a cpap machine for $69 a month from Super CPAP. It arrived the very next day. We were originally quoted $250/month from our chemist. The machine also came with 3 masks.

Total rip off like all Australian CPAP resellers – Can buy a mask from thecpapshop.com in the USA and have it shipped to Australia for around half the cost of any Australian CPAP shop. Example Fisher and paykel Opus 360 is $195 from this Aussie store and less than $80 from thecpapshop.com add $30 dollars shipping and you've saved a heap.

Avoid at all costs! – After purchasing a CPAP machine from these guys through their website, and after an initial order confirmation email, I received NO notification, no contact, no emails at all. After waiting 3 days I emailed them asking for an update as to whether my product had shipped or not. No reply. I hit up the chat box on their website, and chatted to… Read more

"[name removed]" who is evidently the owner. I asked if he could tell me if my unit had shipped yet, and he told me that he didn't work in shipping, couldn't tell me. I tried chatting with him for a while to get some kind of an answer, and received just attitude, no useful advice at all.

Roughly a week later the unit arrived, but was missing a component which made it useless to me. I rang them, this time got somebody to talk to (not [name removed]) and he acknowledged that the part was on back-order and was expected that day. It rolled up after a further phone call 4-5 days later, with no advice, no apology, nothing.

These guys have NO clue about customer service, and I certainly wouldn't be going back there again, especially as there are other suppliers who will happily match their prices.