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Swann Insurance
2.1 from 149 reviews

Reviews

(31)
(5)
(5)
(9)
(99)
  • Value for Money
    2.2 (10)
  • Transparency
    2.5 (8)
  • Customer Service
    2.3 (10)
Stall-track

Stall-trackGreater Melbourne (Outer), VIC

Excellent example of customer service

published

I was unfortunate enough to have my motorcycle stolen a few months ago. From the moment I contacted Swann Insurance, the level of customer service was outstanding. The support and guidance through the process couldn’t have been better. I received a payout and the assessor was in contact quickly to update me on the condition of my motorcycle when it was recovered.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
1 comment
Swann Insurance
Rebecca G.Swann Insurance

Hi there, thank you for taking the time to post this review. We are glad to hear you were happy with your claim experience! I will pass this feedback on.
Thanks, Rebecca - Swann Insurance

daniel n.

daniel n.Richmond-Tweed, NSW

  • Verified customer

No assistance when needed!

published

I bought my bike yesterday in Sydney. I purchased full comprehensive insurance and roadside assistance with Swann prior to leaving the dealership. I was riding it back to the Gold Coast. I stopped in Armidale overnight. This morning as I departed, my rear tyre was flat. The was a bail in it. I called roadside assistance but they couldn't assist me. There was a 48 hour grace period. What! Now I am looking to cancel my insurance and sign up with someone who can assist me.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Swann Insurance
Rebecca G.Swann Insurance
LAKE

LAKERichmond-Tweed, NSW

  • 2 reviews

What worked and what did not with Swann Insurance for me.

published
Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
Motorcycle & Bicycle Insurance

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Kam

KamGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Better then nothing

published

After the accident, I contacted with them. Actually insurance company works fine but the expert was doggie. Try to written off the motorcycle but I know law better than him so He could not win. After that insurance company did, what they have to do.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
1 comment
Swann Insurance
Rebecca G.Swann Insurance

Hi Kam, thanks for reaching out. I'm sorry to hear your claim experience was not as you expected, and I would like to investigate this for you. I will send you a private message to confirm your policy details.
Kind regards, Rebecca - Swann Insurance

Jockeygirl

JockeygirlSouth East Queensland, QLD

  • 17 reviews

Charged to cancel a policy

published

I wanted to cancel a policy and was told there was a $50.00 fee to cancel it.
Not told about when quoted.
It's in pds tucked away.
You should not be charged to cancel a policy.

Transparency
Customer Service
Value for Money
2 comments
Jockeygirl
Jockeygirl

All fixed up

Swann Insurance
Rebecca G.Swann Insurance
Shane R.

Shane R.

  • 3 reviews
  • 2 likes

Ver easy to deal with.

published

Broke my leg July 2018 and they took over my car payments straight away no fuss at all. Very easy proses. It’s been over 12 months and I’m up to working 4 days a week and they are still paying my payments no fuss. They have really helped me get back on my feet. Thank you.

1 comment
Swann Insurance
Rebecca G.Swann Insurance
annoyed

annoyedSouth East Queensland, QLD

  • 2 reviews

Appalling customer service from the call centre

published
Transparency
Customer Service
Value for Money
1 comment
Swann Insurance
Rebecca G.Swann Insurance

Extremely poor service

published

Had a not at fault motorcycle accident where the other party acknowledged fault to the police at the scene.
Zero support from Swann to recover my motorcycle.
Excessive time to get an assessor in to determine if the bike could be fixed - they use third party assessors. This was going to take over a month to get this done.
Even though I had full riding gear coverage- apparently this does not include helmets. Go figure. This was not made apparent when taking out the policy.
I won’t use this company again.

Transparency
Customer Service
Value for Money
1 comment
Swann Insurance
Rebecca G.Swann Insurance
jim

jim

  • 4 reviews

Please explain !!!!

published

We have 2 policies with Swann; both for 2010 fatboys, wife and I both have rating 1 no claim bonuses.
My better half's sum insured was $21000, cost $468 and was paid on 15 july 2019.
My insurance renewal was for $18157 with a cost of $498; when I queried the figures asking for a policy the same as my wife's the rep was happy to increase the agreed value to $21000 but the best they could offer on cost was a $3 reduction. I have forwarded both policy renewals to Swann for comment but I'm sure they are on their way to the "round" filing cabinet. I cannot see the difference in policies or costs????

Transparency
Customer Service
Value for Money
1 comment
Swann Insurance
Rebecca G.Swann Insurance
Motorcycle & Bicycle Insurance

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Martin M

Martin MNorth Queensland, QLD

Agreed Value nowhere near market value

published
Customer Service
Value for Money
Lorraine campbell

Lorraine campbellGreater Melbourne (Metropolitan), VIC

So disheartened.

published

I was so upset with the way I was not able to ask questions, and explain myself for breast cancer reasons my finance payment were amended.which are now all up to date as the loan was varied as soon as I spoke to my finance company who were so compassionate and willing to help.
But the woman at swann shot me down like I was diagnosed again, so stressful and horrible to deal with.
Have submitted a dispute hopefully it might turn out better.

Customer Service
Value for Money
1 comment
Swann Insurance
Rebecca G.Swann Insurance

This was going to be a 1 Star review.

published
Insurance claim madeYes
  • Verified customer

Don't use them

published

I was with swann insurance for my ninja 1000. I was taken out by a teenager ending with 2 days in hospital and the bike written off. The police report stated that I was not at fault but swann insurance still withheld the premium ( from memory $450) and never gave it back. I sorely attest found out that if I was with racq my insurance would have been around $400 cheaper and they have 24/7 customer help unlike SI.
Just don't use them. Worst insurance experience possible for top dollar

Insurance claim madeYes
1 comment
Swann Insurance
Rebecca G.Swann Insurance

beware gap cover claim !

published
Insurance claim madeYes
1 comment
Swann Insurance
Rebecca G.Swann Insurance
milkymoo

milkymoowarrnambool

couldn't be happier

published

Just a little over 2 months ago now my spyder can-am caught fire while I was riding it. It was by far the most terrifying experience I have experienced in my life. From the very first phone call I made to Swann to receiving my cheque in the mail the service I received from Swann was amazing. I couldn't speak more highly of the staff in the Claims department, friendly, helpful, and caring. 10 out of 10 to Swann

Insurance claim madeYes
1 comment
Swann Insurance
Rebecca G.Swann Insurance
Motorcycle & Bicycle Insurance

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Excellent

published

After having a serious accident and my mental health being not well Swan insurance and Tac both made a very big difference in my life Both worked very well with me and Swan done every thing to make me happy Brought a tear to my eyes just how much they responded and made ever effect to see I was happy I guarantee Swan Insurance to be the best

Insurance claim madeYes
1 comment
Swann Insurance
Rebecca G.Swann Insurance
Andrew

AndrewMetropolitan Adelaide, SA

  • 6 reviews
  • 4 likes
  • Verified customer

Motorcycle Accident Claims John a Legend

published
Insurance claim madeYes
1 comment
Swann Insurance
Rebecca G.Swann Insurance

Check your excess on your policy!!

published

After my partner had an accident I logged on to see what the excess would be it said $400 and then all of a sudden they say its $475 and had been since October. Dodgy as they do not send you a copy of your new policy and are utterly rude to deal with. Make sure you ask for them to send you an updated policy showing your excess etc so you will have a leg to stand on when they try and jack the prices! Its only $75 yes but its the principal I didn't dream up $400!

Insurance claim madeYes
1 comment
Swann Insurance
Rebecca G.Swann Insurance
Phil

Philmelbourne

  • 5 reviews

Great Service.

published

Got T-boned by a Tarago whilst riding through a roundabout last year, Swann was very helpful. They always returned my calls and kept me up to date on the progress of my claim. Pay out was fast and hassle free will certainly get Swann to insure my next bike.

Insurance claim madeYes
1 comment
Swann Insurance
Rebecca G.Swann Insurance

Hi Phil, thanks so much for your positive comment, we really appreciate your feedback and love hearing from happy customers. Kind Regards, Swann Insurance

Philwil

PhilwilSydney

  • 2 reviews

Worst company to deal with

published

Paid top dollar for the policy thinking this company will be easy dealt with. my bike was stolen, been 4 weeks since claim has been put through, approved by total loss team 2 weeks ago and still waiting for the replacement or a call to say when or what step they are at! Would not recommend and will never use in the future!

Insurance claim madeYes
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Questions & Answers

Andrew V.

Andrew V.asked

I completed a quote yesterday to be covered by today but i didnt receive the policy to my email and i've no payments in my billing

1 answer
Swann Insurance
Rebecca G.Swann Insurance

Hi Andrew, thanks for reaching out. That is a bit unusual. I will contact you privately for your details so I can investigate this for you.
Thanks - Rebecca - Swann Insurance

Phil H.

Phil H.asked

Insurance cost for 17 Triumph Tiger Explorer XCA 800.

1 answer
Swann Insurance
Rebecca G.Swann Insurance

Hi Phil, we can most definitely assist you there, however there are a few factors that go in to creating a quote other than the bike itself. I would recommend giving us a call on 13RIDE (137433) to discuss. Alternatively you can jump over to www.swanninsurance.com.au and get a quote online.
Kind regards, Rebecca - Swann Insurance

Phil H.

Phil H.asked

What insurance costs for 2017 Triumph TIGER Explorer XCA
Comprehensive cover.

1 answer
Swann Insurance
Rebecca G.Swann Insurance

Hi Phil, we can most definitely assist you there, however there are a few factors that go in to creating a quote other than the bike itself. I would recommend giving us a call on 13RIDE (137433) to discuss. Alternatively you can jump over to www.swanninsurance.com.au and get a quote online.
Kind regards, Rebecca - Swann Insurance

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