Not all its banged up to be.
Only had this security camera 2 pack set a few days, so far not all that impressed, Video clarity is perfect, This stand-alone battery camera operates from an App on your mobile Phone known as "Safe by Swann" which I found dodgy, there times when the cameras are asleep and the App can't get them up, During those times an Army could enter my house and the cameras wouldn't have a clue. Swann fails to answer Emails. The product advertises with the purchase you get free cloud access of two days motion detected data, But with absolutely no way on ...this basic app to acquire it, As a customer I'm left with no cloud access and no explanation on how it works the offer is two days free storage, or pay a monthly fee for 30 days access. They have a Swann Support Community site that was useless, I got no answers there. Six days on the product has been returned to the retailer for a refund after I realised the battery was not replaceable so the cameras were only as good as the battery life. One cam was constantly going offline. At one point I parked a truck in front of it got out went inside came back out remover the truck and the security cam didn't record or see any of it. Have now purchased a 'Uniden Solo+ cam'' 'Happy with that, easier pared with more extras.
Purchased in June 2019 at Goodguys for $300.00.
Very Expensive Dummy Camera
I'm going to take my unit back for a THIRD time and demand a refund. Very disappointed. Constant connection and firmware update issues. Reading about so many people online that have had the same thing, I look back and wish I spent that extra few bucks and went for Arlo or Ring.
NB: This is for the Pan Tilt Camera. I can't delete this review but my issue with Swann support still stands.
At first I thought this was a brilliant camera with a great app attached (AlwaysSafe). First impressions were great with fairly good response in control using the app and easy connection to start.
However, after cycling through a few settings I noticed the camera "lost connection" and found that when this happens you have to physically unplug the camera and plug it back in. I change the resolution, l lose connection. I wait for hours but still no connection. I had to reset the power by unplugging the camera.
Even after the basic settings we...
Camera has to be replaced when battery is depleted.
Have to replace whole unit when rechargeable battery fails so only lasts as long as battery. 24/7 support over 40 min wait time. Needs outdoor powerpoint to make it useful outdoors unless you want to keep bringing it in to recharge. Needs really strong wifi connection
Purchased in February 2019.
- Verified purchase
Absolute waste of money.
I have had nothing but trouble since purchasing the 4 cameras. At present one camera won't connect at all. Another camera was the same. Only one camera can be put at a distance outside, the other 3 don't extend that far on wifi.
The app is slow and buggy.
Only 2 days of recording is stored unless you pay extra.
It takes a few seconds to start recording and doesn't record long enough in some instances.
The battery life differs between the 4 cameras. For heavy use areas I had to resort to having it plugged in continuously. Slow traffic areas last 3-5 days.
There is a lot of false advertising with this product and I will be contacting consumer affairs as Swann has refused to reply to my email.
Waste of money
I bought the cameras and even before I got to use them, well actually I did not use them because the would not pair to my WiFi system. I called the retail outlet and the guy talked me through the pairing set up. Followed his instructions and then checked the camera settings in the app that I downloaded. No device found, so I reset the camera and same problem. They going back tomorrow. Load of #%%@&%$#÷¥€
They just don't charge. Need to leave plugged in
Bought 6 wifi camera's a month ago. Out of the 6, 2 will charge to 100%. Others get to 16, 28, 46 and 47%. Lasts about 2 days on the lowest settings even with sensor OFF. Don't waste your money. Other blogs have a lot of these problems for many many months. Have they even tried for a solution or taken them off the market. No. Still selling them. I don't see the point of a security system if you have to be home all the time charging them up. Stay away.
- Verified purchase
Looks pretty, performs poorly
Needed a security camera in a hurry and didn't read the reviews. Bought a single camera Unit, I could pair it, but do you think we could get data out of it, no. Tried different phones both android and apple.
The app is extremely intrusive, it needs access to everything. The web based storage looks like a revenue raiser for the company.
Returned the unit to the place of purchase, and got a different brand, ordinary ugly security camera that just worked straight out of the box.
- Verified purchase
Don't do it.
I have same product just with 4 cameras. Battery life is maybe a week and a half and they do not connect to the wifi easily (even when you put them in strong wifi signal area). They do not update information easily (I have been charging them for 6 hours and it still says its battery powered -should say charging and % charged). AND they simply do not catch what is going on - defeats the purpose. oh - AND - the mounts are a joke... they are magnetised which makes them easier to remove - but the camera slips down and wont hold position... I contacted Swann about the mounts and they said they would sort it - but then the next email I was fobbed off. Product is terrible and company bad form!
- Verified purchase
Swann delivers very little.
1. Firstly yes they work to a degree. OK
2. They have a rechargeable battery which take 6 Hours to charge, NP.
Now here's the problem, to get barely 7 days before charging you have to set the camera's to the lowest detection setting. Next it recommended that you turn off this setting when your at home.
Other factors also influence this power problems such as weak Wifi. Yep that's a new one.
3. If you don't set the to the weakest detection and sometimes when you do a rose bush blowing in the wind will give you a detection activity. That's so...
Questions & Answers
My camera had been working fine until about a week ago.
Keeps telling me that it's offline. After recharging & trying to re-pair camera to my iphone, I still can't pair. Have spent nearly all day going through every troubleshooting advice that I can possibly find, all to no avail. Won't reset & now I cant get it off pairing mode. I have strong wifi, & havent changed providers or phones. I have deleted app, reinstalled, changed password, all in the hope the stupid thing will pair, but nothing. I'm about to throw the camera in the bin!!!
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