Reviewer Photos & Videos
Waste of money
These cameras are a waste of money. They always require charging and don’t even work most of the time. They do not detect movement often and night vision is crap. We actually had someone come into our yard and take some out our belongings. The camera didn’t even send us a notification and it took forever to find the video which was inly half recorded. The cameras also sometimes go offline for days without warning
Purchased in January 2020 for $800.00.
Don't waste your money!
Not only don't these cameras work well, there is basically no after sales support from SWANN. After installing the new SWANN app (as instructed) both cameras don't work. Installed and reinstalled and nothing. have spend too much time on the phone to customer support who keep telling me they are working.... they are not. A complete waste of money. DO NOT BUY. $499 down the drain.
Purchased in January 2019 at JB Hi-Fi.
Very bad customer service and product!
I purchased a pair of these and after a while I received an email that previous app won't work, please download Swann's new app. And guess what! the new App is not even compatible with Swann's own cameras. Swann Australia not answering the phone and facebook pages, online tickets and I was told by online technical assistant that I have to purchase a new pair!! seems I have to spend $500 a year to update my cameras, which is ridiculous!
Purchased in March 2019 at Jaycar Electronics for $499.00.
Wasted night on Setup for Swann Smart Security CAMERA but the stars may change if I get a working unit
Arrived this afternoon and unpacked. First thing was the IOS software to download was no longer available for download. Alternate software was found although all the tutorials still seem refer to the original software. Registration requires clicking an emailed link to conform your email address but it never came. This was in fact caught in Office365 Quarantine system but as administrator I was able to release the emails. Spent the next few hours trying to add the device to my account but it kept stopping at the point of connection. Had to stop...my internet Wi-Fi from connecting automatically. Each time I went to the final connection the device would turn off. To speed up the process I added a keyboard for quicker typing. Then when I got to the pointy end the application would close so I contact tech support. I had spent most of the time from about 6.15pm to 10pm trying multiple time to add this device to my account. Some times I would have to try to login to the app several time even with the password saved. Then following the manual instructions, which on a number of occasions would log me out and I would have to start again. When I finely contact tech support I was told my device was not ported over to the new software system and I would have to log a warranty claim which I have done. This may be a great security camera but I am yet to find out. Given the Swans Website indicated the Safe by Swann App was retired on the 31st of August and they began the migration in May 2020 I would have though they would have updated their how to videos on their website but still all instruction appear they are for the Safe by Swan App. Stay tuned as I will update this review assuming I get a working unit. Advanced RMA was approved next morning
Purchased in October 2020 at Ryda.com Online store for $233.80.
Batteries died, now its garbage
Mine died after a year. Dont waste your money and add to landfill waste. Blink cameras have replaceable batteries that last 2 years and look way better and cost less.
Purchased in May 2019 for $300.00.
New app slow
I bought 8 of them, worked fine with Old app, after charged to new app, few of them couldn’t pair, and the new app is so slow, most of the time I got no security cameras to use.
The reviewer stated that an incentive was offered for this review
Good to bad with the new App!!!
The system worked great untill the new firmware upgrade and App change. Since the upgrades 2 out of my 4 have issues. 1 is bricked and won't connect, spent hours with support and no result, they have escalated but still waiting. My second one one drains battery within the day from 100 to zero befor the nights out.
I wouldn't look at buying these untill swann do somthing about the current firmware and App.
Purchased in November 2019.
Steer clear of Swann ZERO customer service !
I purchased this security camera with the solar panel From JB hi-fi and other than it fails to work on overcast or rainy days it’s been working great.
It only records for a short amount of time and sometimes it doesn’t record at all ( it seems to miss some activity so it’s not always reliable). But when it does work the camera quality is good and the recorded voice content is also clear.
The app was simple to set up at the time of purchase but unfortunately Swan have now notified all of their customers that they are deleting the current app ...and are going to a new one. The new app will not sync to my camera and the instructions say that I need to have a QR code on the back of my camera ( which I do not have on the model that I purchased) it also does not have an ID number so it can’t be entered manually. There is an MAC number which I have entered on the new app and this does not work the app cannot find the camera. I went back to the old app and it synced to that one perfectly again! So clearly SWANN I having some technical issues with their new app! I get messages from their marketing Department daily letting me know that the app will be deleted on 30 June 2020 ( in 15 days time ) and I have sent many emails to Swann letting them know that I cannot sync my camera to the new app and I receive no reply! It’s unfortunate that their technical support team don’t care less about their customers but their marketing Department works effectively sending messages daily letting me know that in 15 days from now my camera will be no longer working. I have informed Swann by an email this morning ( I expect no reply) that I will be raising a complaint with the ACCC because the product does not work for the purpose it was intended and I will be returning it back to JB hi-fi for a full refund!
Purchased at JB Hi-Fi.
Very poor product
I too bought three of these cameras for home security. They worked reasonably well for a few months and then the problems started. First, they have very poor battery life and I seemed to be constantly charging one or more of the cameras. It was rare to have all 3 cameras charged and working at the same time. Then one camera failed to be recognised by the app. Despite hours (literally) trying to pair the camera again, it never came back to life and so the system was down to 2/3 cameras. Then a second camera failed. It does not hold its charge an...d therefore cannot be used. The system is now down to 1/3 cameras. Of course this means that I don't get complete coverage and there are times when there is no coverage at all because the single camera is being charged. This was one of the worst investments I have ever made and I am over $700 out of pocket with equipment that does not work. If you are choosing a security system, NEVER choose Swann. You'll regret it like I have.
Purchased at The Good Guys for $700.00.
Doesn't even connect to my router
I bought three cameras at nearly $270 a piece and then went to connect to my telstra wifi router. The cameras didn't connect to my 2.6GHZ ,5GHZ and 5 G ranges. Even after the MAC whitelist approval and the cameras being next to my router they refused to pair. Was online for 7 hours looking up ways to fix to no avail and i consider my self tech savvy and these were impossible to fix. Biggest waste of money and no warning on box that these might not work with certain routers, i now i can see why there are so many terrible reviews ,especially from a reputable company like Swann, this is embarrassing.
Purchased in March 2020 for $780.00.
Fairly good cameras wasted by terrible app - Buyer beware!
The cameras are well made and weather proof. Good all round functionality. Setup via app (Safe by Swann) can be frustrating especially if you're non-technical. I had a fairly good run initially except for the app that's slow and temperamental. Lost one camera after recent firmware update. Camera lasted about 6 months. All of them on solar panels. Charging via solar panels pretty good.
Getting support from Swann is a nightmare. Appears that Swann had some email issues over Easter. Didn't notice it until today when the app suddenly stopped worki...
Purchased in June 2019 at Harvey Norman for $904.00.
A Compromised Product, But The Best I Could Hope For
I have a 2 storey house so it is impossible for me to run ethernet / POE / BNC cables from the eaves back into the house to a DVR, so I had to compromise with a Wi-Fi camera. It's not the best system in the world, but the best I could hope for.
The cameras themselves aren't too bad -1080p, 120 degrees view and audio. Sure, there's bigger and better out there but not in Wi-Fi, and certainly not at this price point. Speaking of the Wi-Fi, I believe that the cameras themselves would benefit with the addition of external antennas - I have always h...as poor Wi-Fi signal to the cameras, so I upgraded the Wi-Fi. Every other device on the network saw a corresponding improvement in Wi-Fi, but the cameras still have a poor (albeit sightly better) connection - I suspect the cameras are lacking, rather than the Wi-Fi. The 'True Detect Thermal Heat Sensing PIR' is actually pretty good at detecting movement of people and cars, without false alarming on dogs or trees etc. Installation is a breeze, simply download the app (which is pretty simple to use and makes sense), connect the cameras to the Wi-Fi and you're in business. The cameras have a built in battery, which can be charged with a micro USB cable, or you can get solar panels from Swann which will keep the batteries charged. Without charge, Swann don't commit to how long the batteries will last, but my experience has been that it is days rather than weeks. You get cloud storage for 3 days, and 7 days storage on the devices themselves with an included SD card. Most notably - cloud storage is free!! This matters because it seems that all other manufacturers are selling a cloud storage product with an included camera. I have several Google Home products, and I can display the feed from any of my cameras on any of my Google Home devices - very handy! Because these are IP cameras I can pull the video feed from them and record that on a computer that I have on my network. These are the reasons that I picked the Swann cameras over their competition in what is a rather saturated market. I've had the cameras for almost a year now without any issues (apart from intermittent Wi-Fi issues), so reliability has been good. If I could run cables I would recommend POE cameras, but if it has to be Wi-Fi, these are a pretty good compromise.
Purchased in May 2019 at Officeworks for $549.00.
Not what they're cracked up to be
Security, I don't think so. Intermittently offline and rarely if ever record anything of use even with settlings as sensitive as the units allow.
Work at night yes, for live viewing only.
Would I recommend them? No way!
Purchased in September 2019 at Kogan.com for $299.00.
Not all its banged up to be.
Only had this security camera 2 pack set a few days, so far not all that impressed, Video clarity is perfect, This stand-alone battery camera operates from an App on your mobile Phone known as "Safe by Swann" which I found dodgy, there times when the cameras are asleep and the App can't get them up, During those times an Army could enter my house and the cameras wouldn't have a clue. Swann fails to answer Emails. The product advertises with the purchase you get free cloud access of two days motion detected data, But with absolutely no way on ...this basic app to acquire it, As a customer I'm left with no cloud access and no explanation on how it works the offer is two days free storage, or pay a monthly fee for 30 days access. They have a Swann Support Community site that was useless, I got no answers there. Six days on the product has been returned to the retailer for a refund after I realised the battery was not replaceable so the cameras were only as good as the battery life. One cam was constantly going offline. At one point I parked a truck in front of it got out went inside came back out remover the truck and the security cam didn't record or see any of it. Have now purchased a 'Uniden Solo+ cam'' 'Happy with that, easier pared with more extras.
Purchased in June 2019 at Goodguys for $300.00.
Very Expensive Dummy Camera
I'm going to take my unit back for a THIRD time and demand a refund. Very disappointed. Constant connection and firmware update issues. Reading about so many people online that have had the same thing, I look back and wish I spent that extra few bucks and went for Arlo or Ring.
Purchased in June 2019 at Jaycar Electronics for $250.00.
NB: This is for the Pan Tilt Camera. I can't delete this review but my issue with Swann support still stands.
At first I thought this was a brilliant camera with a great app attached (AlwaysSafe). First impressions were great with fairly good response in control using the app and easy connection to start.
However, after cycling through a few settings I noticed the camera "lost connection" and found that when this happens you have to physically unplug the camera and plug it back in. I change the resolution, l lose connection. I wait for hours but still no connection. I had to reset the power by unplugging the camera.
Even after the basic settings we...
Purchased in April 2019 at JB Hi-Fi Retail Stores for $159.00.
Camera has to be replaced when battery is depleted.
Have to replace whole unit when rechargeable battery fails so only lasts as long as battery. 24/7 support over 40 min wait time. Needs outdoor powerpoint to make it useful outdoors unless you want to keep bringing it in to recharge. Needs really strong wifi connection
Purchased in February 2019.
Absolute waste of money.
I have had nothing but trouble since purchasing the 4 cameras. At present one camera won't connect at all. Another camera was the same. Only one camera can be put at a distance outside, the other 3 don't extend that far on wifi.
The app is slow and buggy.
Only 2 days of recording is stored unless you pay extra.
It takes a few seconds to start recording and doesn't record long enough in some instances.
The battery life differs between the 4 cameras. For heavy use areas I had to resort to having it plugged in continuously. Slow traffic areas last 3-5 days.
There is a lot of false advertising with this product and I will be contacting consumer affairs as Swann has refused to reply to my email.
Waste of money
I bought the cameras and even before I got to use them, well actually I did not use them because the would not pair to my WiFi system. I called the retail outlet and the guy talked me through the pairing set up. Followed his instructions and then checked the camera settings in the app that I downloaded. No device found, so I reset the camera and same problem. They going back tomorrow. Load of #%%@&%$#÷¥€
They just don't charge. Need to leave plugged in
Bought 6 wifi camera's a month ago. Out of the 6, 2 will charge to 100%. Others get to 16, 28, 46 and 47%. Lasts about 2 days on the lowest settings even with sensor OFF. Don't waste your money. Other blogs have a lot of these problems for many many months. Have they even tried for a solution or taken them off the market. No. Still selling them. I don't see the point of a security system if you have to be home all the time charging them up. Stay away.
Questions & Answers
As soon as i pull out the power cord, it stops working and it's fully charged.
My advice is to return them as I did for a full refund, Even the sale's man said to me he wouldn't buy one. mine couldn't detect a truck that parked in front of it unloaded and drove off,
We are sorry to hear you had issues with our product.
Did you speak with our Technical Support Team?
Are you able to advise where you purchased our product from?
Swann Customer Service
We are sorry to hear you had issues with our product.
Did you speak with our Technical Support Team?
Customer Service Team
My camera had been working fine until about a week ago.
Keeps telling me that it's offline. After recharging & trying to re-pair camera to my iphone, I still can't pair. Have spent nearly all day going through every troubleshooting advice that I can possibly find, all to no avail. Won't reset & now I cant get it off pairing mode. I have strong wifi, & havent changed providers or phones. I have deleted app, reinstalled, changed password, all in the hope the stupid thing will pair, but nothing. I'm about to throw the camera in the bin!!!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.