TCL C755 85C755 (85")
VerifiedMPN: 85C7551 review
Purchased from Appliances online in February 2025. We have had the TV for exactly 45 weeks today and from the run time shown in the TV settings it has been switched on for just over 4 hours a week on average. Around a week ago we noticed a wide vertical black band on the screen. To rule out it being caused by a shadow we took photos of the screen in an unlit room at night. To say that I am disappointed with the TV, particularly given it has a total run time of under 190 hours is an understatement. I have contacted Appliances Online regarding the issue. Having made many problem free purchases from them in the past I am now waiting to see how they perform when there is an issue with something they sold.
13th January contacted appliances online again because I've had no response to my service request. Turns out that their 'team' has only just forwarded the details of my problem to TCL. So that's another week wasted. Perhaps this review should be about Appliances Online and their ability to effectively manage customer complaints about faulty products.
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6th January and I've just called appliances online having heard nothing since I submitted an online service request prior to Christmas. Turns out they have no record of my warranty claim so I have re submitted the information and fingers crossed this TV gets replaced with something more reliable!