Tefal Dolci Rise Ice Cream Maker
VerifiedMPN: NQ31IG04A3 reviews
I love this machine sometimes it looks like I'm making snow, I've made all sorts of desserts and drinks from alcoholic sorbet, cocktails, milk shakes and of course frozen drinks and ice cream all very easy to make the only downside is everything has to be frozen prior to making unlike other products anything and no sugar free products unless it has alcohol but I would still recommend this price range is $234 -$300
was amazing for the 1st few months but it stopped working, have to turn it off and on over an over to get it to start spinning or respin, will try to take it back for a replacement but I will try to get a ninja instead
Purchased in at The Good Guys.
Hi David, Thank you for your feedback, and we’re really sorry to hear about your experience with your Tefal Dolci.
It certainly sounds like the unit may have developed a fault, and we sincerely apologise for the inconvenience this has caused, especially after it performed well initially. That’s not the experience we want for our customers.
We’d recommend returning it to your place of purchase for assessment or replacement, as they’ll be able to assist you directly under warranty. Alternatively, you’re also welcome to contact us via the Tefal Australia website, and we can help guide you through the next steps and escalate this for you if needed.
We’re sorry again for the disappointment and appreciate you bringing this to our attention.
Kind regards, Kelly Tefal Customer Care Team
I regret buying this and would return it if I could. I didn't realise until after I'd unpacked it and went to use it that you have to pre-freeze the prepared ingredients for 24 hours before hand for all functions on the machine. I followed the Nesquick icecream recipe I got off the Tefal website and the 2 batches I made were both quite runny. It's noisy. It comes with 3 containers but if you want to use the rinse/clean function you have to have an empty container to be able to do so, which means you can only use 2 of the 3 containers at a time and you can't buy extra containers even if you wanted to.
I 100% Do Not Recommend this product.
Thank you for taking the time to share your feedback. We’re sorry to hear that the product did not meet your expectations and that your experience was disappointing.
If the item is not suitable for your needs, you are welcome to return it in line with the retailer’s returns policy. Please take the product back to the retailer you purchased it from, as they will be best placed to assist you with a return or refund.
We appreciate your comments, as they help highlight areas where product information and user expectations can be clearer.
regards, Kelly Tefal Australia Team
I contacted David Jones who I purchased this from as per the Tefal reps suggestion but they would not accept a return for it.
Hi there, I am Annabelle from the David Jones Customer Care Team. Thank you for taking the time to reach out to us and for your patience as we’re currently handling a high volume of inquiries.
I am sorry but as per out policy we are unable to accept used appliances unless they are faulty or damaged. Please advise if this is faulty or damaged and we can assist further, however if it is for a change of mind we are unable to.
Apologies they havent been able to help. Please email us at tefalshopau@groupeseb.com and we can help further.
Regards, Kelly
Will do and ty Kelly.
Although I was really dissapointed with the ice-cream maker Tefal & Kelly have been fantastic in assisting me with returning it. Fantastic customer service Tefal. Thank you
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Hi there, Thank you so much for your detailed and positive review, we love hearing how much you’re enjoying your Dolci ice cream maker! It’s fantastic to see how creative you’ve been, from sorbets and cocktails to milkshakes and classic ice cream, sounds like you’ve really made the most of it. Your “making snow” comment gave us a smile! We also appreciate your honest feedback around needing to pre-freeze ingredients and the limitations with sugar-free options. That’s really helpful insight for other customers considering this model. Thanks again for the recommendation and for sharing your experience, we’re so glad you’re getting great use out of your machine! Kind regards, Tefal Customer Service