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Telstra Mobile Broadband

Telstra Mobile Broadband

2.0 from 188 reviews · View Statistics
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Reviews

  • Value for Money
    1.7 (37)
  • Transparency
    1.3 (31)
  • Customer Service
    1.5 (35)
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Reviewer Photos & Videos

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j2k
j2kGreat Southern, WA
  • 2 reviews
  • 3 likes

Telstra hate rural

published
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Value for Money
1/5
Transparency
1/5
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J.N.
J.N.Southwest, VIC
  • 2 reviews

High speed 5G wifi home internet.

published

Very high 5G wifi speed , vey happy . NBN is so 2021. As soon 5G was in our are ordered the 5G WiFi home internet Telstra. Just plug in wait a minute and you are on the net.

Value for Money
5/5
Incentivised Review No
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daskalou
daskalouGreater Melbourne (Inner), VIC
  • 4 reviews
  • 1 like

Telstra signed me up to 5G, then cancelled my order due to apparent over capacity, but still did a useless credit check

published
Value for Money
1/5
Transparency
1/5
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Frank A.
Frank A.Sydney, NSW
  • 13 reviews
  • 5 likes
  • Verified

Terrible Company to deal with

published

I run a before and after school care service on the northern beaches of NSW on the grounds of a primary school. Our internet service is worse than 3rd world. It constantly drops out and the maximum we can get is 2Mbps if we are lucky. Tried ringing Telstra and they just take you through the same rigmarole of modem restarting which never works. Tried complaining online and filled out all the forms and got a 'A server error has occurred' message. I expect their server is overwhelmed with people complaining! The irony is that the school gets 500Mbps. I have travelled extensively around the world and Australia has the worse wifi network hands down.

Value for Money
1/5
Transparency
1/5
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Mobile Broadband Providers

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call_me_sceptical
call_me_scepticalGreater Melbourne (Metropolitan), VIC

Beware plan changes........

published

Beware! Telstra will claim that you can manage your mobile broadband plans. In truth you will be able to increase your plan but not decrease it. I was stuck paying for a plan I no longer needed or was using due to an inept IT system.

Value for Money
1/5
Transparency
1/5
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full of crooked customer service leaders

published

they can do anything to make money off people even using crooked methods. customer service very poor and supervised by bunch of thieves and crooked leadership. so disappointing and no professionalism

Incentivised Review No
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Gerry
GerryGreater Melbourne (Inner), VIC
  • 25 reviews
  • 18 likes

Telstra 5G solved my NBN problems

published
Value for Money
5/5
Transparency
3/5
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Wendy Z.
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Horrendous

published

Horrendous customer service, have been trying to get connected for months. I have spent hours on the phone and no one seems to be able to sort there crap out

Value for Money
1/5
Transparency
1/5
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Anna S.
Anna S.Greater Melbourne (Inner), VIC

Worst experience of my life!

published
Value for Money
1/5
Transparency
1/5
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Mobile Broadband Providers

Find out how Telstra Mobile Broadband compares to other Mobile Broadband Providers

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dontknowitall
dontknowitall
  • 6 reviews
  • 3 likes

Slow..lagging..stopping..

published

Many complaints made..finally a real person helps me..shows huge speed 18 mpbs!...an hr later we are again low speeds..lagging ..hanging..online app is useless..the so-called specialist are frustrating and time consuming

Value for Money
1/5
Transparency
2/5
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Arslan Raza
Arslan RazaSydney, NSW
  • 4 reviews
  • 1 like

The worst customer support experience ever.

published

I was a telstra customer to around two years and there was not a single intances where my query would have been solved in a day or two. Its always numerous back to back calls to their support team (which I really think needs some serious training) and would successfully fail to resolve any issues.

I am done with this sh!77y service now.

Value for Money
1/5
Transparency
1/5
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JUST terrible

published

I've been with Telstra since 2006 but I recently went to increase my data on a broadband wireless dongle (odd name) and was given an sms link that still didn't help me (after two lengthy calls).

I've already logged on to my account and there are no suitable options for the modest increase I need.

The automated response from Telstra is disappointing. Our own national carrier can't speak to one of it's own clients? Shame on you Telstra. I know this has no impact but I hope by the power of numbers you eventually listen to those that pay you.

You are currently a disappointment to all you supposedly serve.

All the best,
Terry

Incentivised Review No
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Mobile Broadband Providers

Find out how Telstra Mobile Broadband compares to other Mobile Broadband Providers

Know better, choose better.

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Do not use TELSTRA

published

Telstra have the worst systems & customer service. Go elsewhere. You can never get through to anyone but if you wait approx 3 hours you might and if you do, you will be told incorrect information and anyone dealing with your query will get it wrong. It's not worth the time & stress. Go with another company.

Value for Money
1/5
Transparency
1/5
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Buy Well
Buy WellNewcastle
  • 30 reviews
  • 31 likes

Telstra - premium price, absolute worse service

published
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mamaluchka47
mamaluchka47Sydney, NSW
  • 27 reviews
  • 11 likes

Telstra (Mis)Communication Giant

published
Value for Money
2/5
Transparency
1/5
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Questions & Answers

Adrienne
Adrienneasked

Could people here who have moved from Telstra to another provider, please indicate which provider you have moved to ? Due to NBN copper issues, I want to go 5G, but am absolutely terrified of Telstra. Thanks in advance.

No answers
John N.
John N.asked

Impossible to speak to a human being at Telstra. No help whatsoever.

No answers
Anthony B.
Anthony B.asked

can my old phone points be rewired to work on the nbn

1 answer
Adelaide Pete
Adelaide Pete

Get an answer from our members

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