login page
how do i check to see if I have a policy with your company
I have made payment for landlord insurance on 12/1/25 and expected 3-5 working days i can receive my insurance policy but still nothing happened 。 what am i supposed to do about this because i am away from Australia and unable to make a phone enquiry
With the death in the house of a sole tenant does Terri Sheer cover any of the cleaning costs which are necessary resulting from problems removing possessions etc belonging to the dead tenant plus other issues due to tenant being deceased for over two days before being seen.
We had water damage to our property in 2021 and made decsion at time not to contact Terri Scheer. Now realized damage more substantial than first thought. Are there any timelines for claming for property damage
would my Landlord insurance cover replacement of hot water unit?
It covers you for loss of rent ad damage to property. Not HWS
I’m just about to buy a policy from yourselves, according to your reviews I’m scared ? Should I be ???
Stay away. I think that the messages are clear.
I advised you that I had purchased contents cover by mistake , when intending to purchase building only cover , and requested a refund of the contents premium and a quote for building only cover . You have failed to contact me , refund the premium or quote building only insurance Please respond within 7 days or I will take action to recover my funds .
Oh Dear.....I should have known there would be a catch to their "reasonable" insurance premium for landlords and building. Certainly won't go with them now. Think I will try EBM next and check out their reviews. I am finding RACV just too expensive!
They have not given any timeliness or outlined anything since the claim, we lived with mould growing on the ceiling for 10 months, reports April 2021 and they only cleaned it in January 2022. Still no repairs, they provide the service to get you to purchase a policy but lack service and care for any claims. Whilst RACV might be more expensive im sure their service and response to a claim would be a higher standard then terri scheer
Very bad reviews for Terri Sheer. I've been a customer since 2002 and I hope I never have to claim. I better not get any of these bad experiences in future if I do. If I get such treatment I'll get the Financial Ombudsman to wipe the floor with them.
Does Terri Scheer have an online login/online account for customers, or even an App?
As an Agency owner I have been recommending Terri Scheer for years and to literally hundreds of landlords. According to Terri Scheer we have the lowest claims record of any agency by a country mile. I have now had to make a very straightforward claim on behalf of a landlord and I am being given the usual insurance company run around. Does Terri Scheer seriously think I am going to recommend them when I no longer believe they are the best? There is absolutely no point in wasting money on insurance that won't pay out and does its utmost to delay and squirm. I always told landlords they are mad not to have insurance but that ends right now. It seems none of them can be trusted. Next stop for me will be AFCA (Ombudsman).
Dear All, i am a real estate agent and handled a few insurance claims for our owners. Most of our owners didnt know that they were able to claim any money at all. Can i submit a claim for an insured property even if i am not the property manager ( i would like to submit the claim on behalf of the owner)?
Tobi
Hi Tobias, thanks for reaching out. The property manager or policy holder will need to authorise you on the account for you to make and manage claims on their behalf. Please have them contact us directly as we'll be happy to help. - M
This looks terrible TS we have a policy , might need to claim and after 5 years and no claims I am seriously concerned as you should be about these comments . Maybe more time on the claims process and less in automated replies trying to fix something that should have been identified earlier . Can you please confirm the answer in regards to having the policy at the time of taking the lease . Ie we have a policy and now have our second tenant in one year are we not covered ? Seems a simple question Amanda is asking ?
Hi Gillian, we appreciate your concern. Each policy is different depending on the customer's situation and policy type. To discuss your options about your potential claim, please call our specialists on 1800 804 016, available Monday - Friday 8.30am to 5pm, or by lodging a claim via our website (click on Claims on the top banner). - Maddy
I note one of your customers right up near the top - Brenden Central Qld 1 month ago - states that you have a clause whereby you don't cover if the policy taken out with you isn't at the start of the lease. Is this correct - We are almost 18months into a 2 year lease and our insurance is set to expire next month so I'm shopping around. If I was to take out a policy with you 18 months into a 2 year lease I am covered say if for example a tree fell on the roof? thanks Amanda
Don't do it. These clowns can't even get the basics right of sending out renewal paperwork and will leave you with NO COVER.
Hi Amanda, thank you for reaching out to us with your question here. If you could please send our policy team an email including your policy details, full name and date of birth, or give our team a call we'll be able to help. You can reach us via terrisheer@suncorp.com.au or on 1800 804 016. Thanks - Mori
@terry Scheer Rep, We are currently awaiting news on our claim which was caused by excessive water, our tenants have broken lease, we need to try and release, but will not be able to do this until works are complete. Ultimately the longer it takes to fix the longer it will remain untenanted. We tried your 1800 number and it not busy or a message to say there is to many callers, just that you cannot call from your current area?? What is going on?
Same been trying to ring for 3 weeks, still no one answering!
As for non commercial Landlord insurance is non receipt of rental income in this situation covered ? I tried to reach you on phone to discuss of a claim and waited morthan 30 minutes this whole week. Still cannot get thru.
Do not insure anything with these guys....I’ve been on hold for an hour dealing with a matter that is over a month old. The agent said she’d just ask a quick question...another 20 minutes and I’m still on hold. They’re a joke...
Who knows they are not answering my calls or emails I would probably go somewhere else
Could I insure my house furniture while it is stored in a shipping container at a secured premise? Cheers
Hi John, Thanks for your question. It would depend on several factors if this would be covered by any of our landlord policies. To discuss your needs please give us on 1800 804 016. We're available from 8:30am - 5pm Monday to Friday. - Mandy
I am wondering why landlords are not using the rental tribunal to make a claim? Then they could obtain an enforcement notice. Could it be that this system also does not work? Talk to your local member if this is the case and send an email to complaints at the tribunal.
My understanding is that claims that owners try to put through to RTA are directed to QCAT (if it’s in Qld). You have to pay a fee to them and it can take sometime plus you have to appear at the hearing. An Enforcement Order can be achieved if the Claim via QCAT has not been adhered to. It’s all very long winded, time consuming and a lot of paperwork. Renters insurance is far better option; j have gone down both roads. When QCAT allowed the tenants leniency, Terri Scheer paid it instead. You can’t ask for better than that!!!
I can confirm that the demand by the tribunal for paperwork is extensive, one set of documents to the tribunal, one set to the respondent, one set for yourself. This can be more than 200 pages. It is also long winded and subject to delays and time limits.
200 pages? Sorry, I have conducted my own case and though it is a pain it is always worth doing. If a landlord has carried out their part of the bargain then the process is quite simple but landlords who would lose use insurance and I guess if shonky landlords want to play that game and you do not mind paying then that's your business. You are sheilding crooked landlords and helping to destroy the lives of honest tenants. I was a housing manager for over 20 years and seen both sides and only a tiny fraction of tenants were a real problem. Do your due dillegence, ensure your properties are in good shape do not rely solely on what agents tell you, check references, do the property inspection and ensure photos are taken. Dont treat tenants like mugs to be milked of their savings.
Why would any one use Terry Scheer ????
Very good question not sure why
There’s certainly no cheer, using Terri Scheer.
Get an answer from our members and Terri Scheer representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.