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Thai Airways

Thai Airways

2.5 from 126 reviews

See the Best International Airlines in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
23
4 star
19
3 star
15
2 star
14
1 star
55

Rahul

RahulPerth, WA

Smooth as silk??? For sure!

published
  • +6

Warren

WarrenGreater Melbourne (Metropolitan), VIC

On board service

published
nohassles

nohasslesCountry VIC

  • 5 reviews

mixed experience

published

My experience on two recent economy flights on 2 different aircraft with Thai airways is mixed.

Seating on the Boeing 777-300 was awful. The seats were very hard and rows very close. I am not overly tall with 5'11", but my knees were in constant contact with the seat in front of me.

The second leg was on an Airbus 350-900? What a difference! Very comfy seats and generous leg room -at least for economy.

I had 2 main meals and 2 breakfasts. For mains I had curries expecting something half decent from an East Asian Airline. However the mains were disappointing. Breakfasts were even worse. The scrambled egg was atrocious and of a weird texture.

Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
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Gail

GailAU

  • 4 reviews
  • 4 likes
  • Verified customer

Not interested in anything but money

published

I recently was in Phuket and slipped in the bathroom. I was taken to hospital in a lot of pain. I had a contusion of the thorax. The Dr at the hospital said I could fly home but stated in his report I needed to go business class as I couldn’t move around very well. The insurance covered my upgrade. When checking in I showed the girl my Drs report but they would not allow my husband to accompany me. We had to pay for his upgrade which was $1600. I wrote to Thai Airways but they were not at all interested. I realise that you don’t get anything for nothing but business class was by no means full and I think they could have shown a bit of compassion

Value for Money
Seat Room
Food
In-Flight Service
DestinationPhuket, Mueang Phuket District, Phuket, Thailand
ClassEconomy
BookingThird Party
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Phil K

Phil KGreater Melbourne (Metropolitan), VIC

  • 15 reviews
  • 8 likes

Assaulted on flight

published

On January 10th I was assaulted on a flight from Bangkok to Melbourne by another passenger.
Thai Airways cabin crew responded with a who cares attitude and 3 months after submitting a formal complaint and contacting their office multiple times I am still getting we are investigating the matter and we'll get back to you
Ohhhh famous https://www.news.com.au/travel/travel-updates/aussie-attacked-midflight-i-saw-this-fist-flying-toward-my-face/news-story/8131289f2a3c976dd9ab8d1e1195e897

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationBangkok, Thailand
See all answers

Jude

JudePerth, WA

Seat pitch issue Row 56 j & k A330

published
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationPerth WA, Australia
ClassEconomy
BookingThird Party
See all answers

Tarun deep singh

Tarun deep singhGreater Melbourne (Inner), VIC

  • 2 reviews
  • 2 likes
  • Verified customer

poor behavior towards passengers, terrible baggage policies, pathetic and rude behavior towards kids

published
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationNew Delhi, Delhi, India
ClassEconomy
BookingThird Party
See all answers

carol L

carol LGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes
  • Verified customer

Amazing service when all hope was lost

published
zoolala

zoolala

  • 3 reviews
  • 7 likes

Awful experience with Thai Airways

published

I took an overnight flight from Bangkok to Melbourne - it was an absolute nightmare. The staff do not respond to the call button and instead chat at the back of the aircraft. The entertainment system in my seat was broken - the flight was not full yet there was reluctance to move me to another seat. The next seat had a problem with the sound. The crew did not seem to care and were extremely arrogant. Have vowed never to fly Thai airways again.

ATn

ATn

  • 2 reviews

flight cancelled and was not informed about it

published

Very disappointing!

published

Have used Thai often in the past and was always great. However flight from Bangkok to Brisbane in August 2018 was very disappointing. Inflight service was non existant. Staff were unfriendly.


Sanat

SanatGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 3 likes
  • Verified customer

Customer service is a big ZERO

published

Hasan

HasanMelbourne

  • 2 reviews

WORST EXPERIENCE EVER, NO TO THEM FOREVER

published

Enzo

EnzoWestern Australia

  • 4 reviews
  • 15 likes

Wrong ticket no money back

published

Worst Airline, disgusting service never more use this company. I bought a ticket this morning and I checked out with credit card they don't explain what your are buying with details, but just asking payment, after I paid I noted my trip was completely different the date I chose. I called them suddenly and the answer was we can't refound you , You need to pay a fee if you want to delete the transaction.

Olive

OliveGreater Melbourne (Metropolitan), VIC

  • 15 reviews
  • 1 like

Would give 0 if I could

published

Cancelled flight, and blaming the agent. The Customer Service lady was extremely rude, believe me extremely. No sorry, no apologies, instead treated me as a beggar. You have lost a customer. Lost money, anyways, will never use Thai airways in future

Sapi

SapiMelbourne

On phone customer service

published

Enquired on phone about services on board for baby and the lady was too rude, irresponsible and said oh god.. really unhappy about customer services.


Worst and irresponsible airline!

published

They change their flight schedule (with looooooong connecting time!!) at very last time when you don't have any other option but to wait and wait. I never recommend anyone to fly with Thai worst airways. just nonsense!


Art

ArtVic, 3381

  • 7 reviews
  • 6 likes

More expensive but more direct flights

published

I fly Thai if I can get a good price, it's often worth it if the price increase equalswhat you save on a stopover somewhere. Smooth booking, service, and I like the overnight flights, waking up in Bkk with easy connections.


M.J

M.JPerth

  • 2 reviews

Absolute NO if transferring on this flight

published

coldkgon

coldkgonGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like
  • Verified customer

Awww cancelled flight?

published

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Questions & Answers

Terri

Terriasked

Can yu take your own pillow on Thai airways

2 answers
Terri
Terri

Sorry I meant take your own pillow on Thai airways

Simon S.
Simon S.

We need more flights from perth to Bangkok ....i would suggest 3 flights a day like you use too have. But if not 2 a day. Im a fifo worker and have been living in Thailand for over 10 years. I am finding it hard to find a decent 1 way flight back home.. i know hundreds of people who are always talking about how hard it is to find flight from perth to Thailand. So i would suggest a flight around 3pm . Everyday...


Belinda

Belindaasked

Am I permitted to bring tea bags and stock cubes for use in-flight?

No answers

Sushma

Sushmaasked

Hi team iam travelling to brisbane first time from india what is the weight you can allow for me?

No answers

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