Flight cancelled by Thai Airways
Thai airways cancelled my flight to Rome and I requested a refund (approximately $31k) and waited 90days as I was told it will take 90 days, then 180 days and now they are in bankruptcy restructuring. How padentic a national career of Thailand treating its customers. Shame on Thailand. I have now waited for more than 180 days and I think it will be almost zero chance of getting a refund. Thai airways is a Big crooks. Never trusted them again and do not fly with the crooks.
The worst airline I've ever flown.
It all started when we booked the flights in February, and our credit card was debited $5797.85. Thai airways then cancelled our flight on March 25. I initially waited 48 hours for someone from Thai Airways to contact me, but no one did. So on the 27th of March, I contacted them by phone, I was told that I could either have a travel credit, or a refund but wait 90 days. Fine, I said to them I'd take the refund and wait the required time. So they sent me an email confirming this to me that the refund will be processed within that period. The 25t...h of June (90 days after cancellation) came and went and did you think that they had refunded us the money. NOPE! Annoyed, I called up Thai Airways and was advised that it would now be 180 days, this is despite that in their terms and conditions stating that if they extended the wait time for refunds, we would only have to wait the required days from when cancelling (90 days not 180), irrespective of whether or not they extend the wait time. This is disgraceful service as from the start they knew that they would never pay, yet they promised us that they would. As such this excludes us from being covered with our travel insurance as they keep saying to us, Thai Airways will give you a refund despite them just extending the wait time. I am sure that when the 23rd of September comes (180 days after cancellation), I will be told that the new wait time is 360 days!
Zero customer service
Flights booked months in advance. Flights cancelled due to covid 19. That isn’t their fault. What happens from there is. Flights due mid April. Refund request made mid April. No contact at all until early May. Advised to wait 6 months for refund. Responded same day advising that is a breach of consumer law where the ticket was booked and paid for. No response for almost two months so far. Email received today in Thai language only appearing to be about bankruptcy. Lesson learned: fly a different airline whenever flights resume.
After being left stranded in bkk because thai had cancelled my ticket with not even an email to let me know and then refused to refund me my money i was left with no choice but to use them again on this occaison. Due to covid they cancelled my flights and after numerous calls and emails was guaranteed a refund within 6 weeks. I waited for 6 weeks then contacted them again only this time they said i would have to wait 180 days. Now they are bankrupt so who knows if i will receive anything. Total scumbags avoid like the plauge
Since 20/3/20 I have been endeavouring to cancel or redate my flight to Norway after the border was closed. My flight was due out 25/3/20. After literally hours on the phone I got to 2nd and the call dropped out. Another couple of hours, got to 5th, dropped out. Spent several more hours to no avail. Sent 5 emails and not a word. I know they were busy but it is now 3/5/20. Pretty poor.
My other flights in Norway and Sri Lanka on other airlines contacted me and offered rescheduling vouchers. No calls to them required. Thai, you are just incompetent.
Terrible customer services
Due to covid-19 all our flights have been cancelled without clear information about refunds . Brisbane office - no staff ; no answer to e-mails .
Thai have not been contactable at all .They don’t care about their customers .
Never again with Thai .
We booked thai airways last minute after a budget airline cancelled. It was about twice the price but absolutely worth it. My partner and I had a whole row to ourselves but the seats were more than comfortable even if there was another person there. The food service was fast and the food was delicious. The staff were incredibly friendly and more than willing to get you anything you wanted. The in flight entertainment was also great. An overall awesome experience and they will be my first choice airline in south east asia from now on.
Won't refurn fare on their cancelled flights
COV19 caused cancellation they only refund taxes not the fare. Vietnam Air, Jetstar,EVA,JAL all refunded me full fare but not Thaiairways. They blame the govt for the cancellations. They dont care about customer's health at all?!!
future credit is not a refund
We were booked on Thai Airlines to return from Kathmandu to Brisbane on March 31st. Thai cancelled all flights from Kathmandu. We have been offered an airline credit with Thai, however I believe that a cash refund would be appropriate as we had to purchase other tickets to return home. Thai have not benn contactable to discuss this issue.
- Verified customer
Disgraceful treatment of customers!
We were booked to travel from Perth to Osaka via Bangkok with Thai Airways next Friday, 3 April 2020, and over the past few days have received emails stating that our flights have now been cancelled due to the coronavirus. We booked online and direct with the airline, not through an agent! There was no explanation as to what options we had with regard to either a credit voucher to use in the future or a refund. Nothing! I've tried emailing them, calling them and sending them a message via Facebook Messenger asking them to contact me to disc...uss what our options are. This is seriously bad business practice! I notice on Facebook that many, many people are experiencing the exact same frustrations and I would suggest that not all bodes well for the retention of clientele when this whole situation is over.
Needs to reconsider their views before Fair Trading is involved
I booked a flight return from Sydney to Thailand in April.
Thai airways have cancelled my flight and will not provide a refund.
They offer to reschedule, but I had leave in April so can't go when they allow the flight rescheduled.
Travel agent says bad luck, sorry, it is Thai airways rules
Will approach fair trading with a complaint today
The only airline not offering refunds
As nobody can now travel due to Coronavirus, Thai Airways are refusing to refund or even change dates without them applying full charges to do so. Shame on you Thai airways especially in these uncertain times. All other airlines are waiving their charges. It's an absolute disgrace.
I have emailed, phoned (no response, on hold 10+ minutes) to cancel my seat. Flight now less than 24 hours away and I am worried. I hope my Visa insurance covers this???
Waiting on an outcome!
With the advent of Coronavirus, there is to be no international travel. Thai Airways are refusing to refund or even cancel flights. We have tried to call, lined up at the office yet they are no help. This situation is terrible and companies that prey on the small customers are reprehensible.
Reservation staff excellent but cannot make a decision
We have not flown out yet. We depart in May 2020 from Sydney. We booked via a travel website who are not the quickest with customer service or quick replies. Thai Sydney reservation staff are certainly good to the point of excellent. I found our flights had been reduced in price plus en extra 10 kgs baggage to the fare. Not to bad at all. Called thai reservations and it was referred to the sales manager who replied go back to the travel agent cancel and rebook. Sure that means paying cancellation fees charged by the carrier. Not really the repl...y I would expect during this uncertain time but that is the sales managers answer. I accept this. Now I find with this virus carriers cancelling services to asia not thailand yet so I asked reservations the carriers ruling if we had to cancel.At this time no decision and cancellation fees still apply however the issue is been watched. A good clear reply from the Sydney reservations team during this uncertain times. We still look forward to flying with tg and have forgotten about the sales manager prefer to think of the excellent know how reservations team.
Terrible Customer Service
My parents was traveling from Melbourne to Delhi on wheel chair even it was booked prior but no body cares and when try to escalate the issue no body ready ti listen
Thai Airways Lacking In Any Understanding
We were booked to fly to Bangkok with Thai Airways to celebrate our 50 year wedding anniversary in a weeks time. Because we are presently in the bushfires mayhem, South Coast, we obviously could not go and wanted to defer, not cancel or get a refund. Insurance is not claimable.
Thai Airways agreed to defer the flight to another time but wanted a cancellation and rebooking fee of several hundred dollars. Every other airline that is flying out of Sydney have agreed under the same circumstances to either credit flights or change dates WITHOUT penalty.
The hotel in Bangkok, Riverfront Shangri La, who are aware of our circumstances were more than happy to defer our booking without penalty.
Very disappointed Thai Airways.
- Verified customer
Food and Seat
I went to Myanmar in November from Melbourne. Friendly service but the food were not good enough and they warm up for Sushi which is not necessary for. So the taste makes me throw up. Also Seat are not comfortable with head pain because the backrest is so weird on the head part. My neck got sore.
They should remove the permanent pillow from the seat.
The online check in bag drop off line is not moving while the normal like move normally. What's the point of having an online check in anyway? Tullamarine to Bangkok.
Baggage handlers/ customer service
I flew Thai air from Delhi to Sydney. I checked 2 fragile items in through baggage check in. Both were labeled FRAGILE & I was assured they would be looked after. Both were musical instruments, both were damaged, sitar cracked 14inches around the bell, drums dinted. I provided customer service with photographs if damage, reciept of purchase & all info they required. They refuse to accept responsibility or reimburse me for my loss. I am totally shattered & extremely disappointed. I will never fly Thai air again & strongly advise any future customers who may have fragile baggage to reconsider booking with Thai if you value your baggage or overseas purchases as they do not !!
Questions & Answers
Hello Can you tell me why is Thai Airways. Are price gouging (or put their prices up) on some of your flight. I been looking to travel with Thai Airways back to Thailand around mid December. Like from Melbourne to Bangkok on and around 17/12/2020. On Flight TG462 and Flight TG466 Fares show i can purchase a Value and it show me at $825.60 and seat at this price only 2 availability and you have sold 26 seats. But when i look at Flight TG 462 on 19/12/2020 you have allegedly sold 19 but the Fare for this is a Flexi Price is $915.60. If i don"t get a response from Thai Airways Manager Director. I will post less on Facebook.
Can yu take your own pillow on Thai airways
We need more flights from perth to Bangkok ....i would suggest 3 flights a day like you use too have. But if not 2 a day. Im a fifo worker and have been living in Thailand for over 10 years. I am finding it hard to find a decent 1 way flight back home.. i know hundreds of people who are always talking about how hard it is to find flight from perth to Thailand. So i would suggest a flight around 3pm . Everyday...
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