Thai Airways

Thai Airways

Thai Airways
1.9

254 reviews

PositivevsNegative
20% · 52188 · 74%
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Value for Money
1.4
Transparency
1.3
Seat Room
2.4
Food
2.3
In-Flight Service
2.2
In-Flight Entertainment
2.4
Wi-Fi
1.8
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Reviews

254 reviews
Unhappy
Unhappy10 posts
  Verified
Farhan
FarhanSydney, NSW2 posts
 

Horrible Customer Service

I wish if there was an option to choose Zero star.

Flight crew need to be trained better at providing customer service.

Ordered Moslem meal and I was told that I had to organise it prior, but I did organise it in advance. First you did check what my special request was and secondly you replied rudely when I asked for it.

Cost of flights are rising but the standards are declining.

Never doing business with such people who don't know how to treat their customers.

Chaity Chhanda G.
Chaity Chhanda G.
 

Connecting flight rescheduled

My connecting flight from Bangkok to Sydney is delayed. I paid higher fare to have only 3 hours lay over period so that I can join office the next day. Now I have to wait for 12 hours at Bangkok. Thai airways just sent an apology email with no reason for delay. Never faced any delay with Singapore Airlines or Air Asia for the last 7 or 8 years. I was travelling with Thai after a long time, but ended up with a bitter experience. I am planning another trip with my family within a few months, Thai airways is definitely no longer my airline of choice for any of my future travels. I am not sure why airlines take higher fare for less travel times if they cancel the flight. Show details
Tunc S.
Tunc S.
  Verified
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ryab
ryabHobart, TAS47 posts
 

Customer Service is excellent

This company provides excellent service, even when you are supposed to go through the travel agent. In this case Agoda was at fault.

Thai Airways was very responsive to emails within 10 minutes, and fixed my issue. Show details

Ranadheer Reddy K.
Ranadheer Reddy K.Sydney, NSW
  Verified

Refund takes 6 months

I booked travel through Thai airways but had to cancel. When trying to reach 24 hours customer service, no one picks up calls and all the options are in Thai. Had to press random numbers and luckily reached someone. Found out refund process takes 6 months. So, 6 months before you get your money back. Show details
Disappointed from the st
Disappointed from the stsydney2 posts
 

Try to steer clear of Thai airways if possible!

Avoid Thai airways if you can. They tend to overcharge, provide poor customer service, and have too many conditions that cost you extra fees.
Sydney L.
Sydney L.Sydney, NSW
 

Think twice before you book

Used for the first time and last time. The trip includes discrimination towards the Brown skin and other Asian. I have observed for an 08 hours sudden delay, Thai airways didn’t even care to notify through the communication on any channel. They even did not organise any resting or lounge service for their delay. After spending lounge service for $250 for 5 hours they only compensated $100. Food quality is really poor compare to other airlines. Show details
IM-Melbourne
IM-MelbourneGreater Melbourne (Metropolitan), VIC5 posts
 
Transparency
Food
In-Flight Entertainment
Aus traveller
Aus travellerGreater Melbourne (Inner), VIC2 posts
 
Transparency
Food
In-Flight Entertainment
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Sj54
Sj54Greater Melbourne (Metropolitan), VIC14 posts
 
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
cccc1234
cccc1234Greater Melbourne (Inner), VIC16 posts
  Verified

Lost luggage, no replies to my emails or calls

Lost my luggage on 7 January. Lodged a lost luggage report and have called and emailed over 20 times without response.

I will be filing a legal claim for damages upon my return to Australia. Show details

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
Abhijeet
AbhijeetMelbourne4 posts
  Verified

Horrible cheap airline with premium pricing

Horrible customer service, below average service and no support at all. Not ever selecting this flight again. They are basically a cheap airline with premium price.
My wife and kids were travelling back from India, and ten days before the journey, they decided to cancel the flight, without providing any option. So I had to cancel the ticket, the process for which was horrible. I had to pay 2000 AUD extra to get them here because these inconsiderate people decided to cancel flights and cause major inconvenience Show details
In-Flight Entertainment
sindhoori
sindhoori
 

Worst flight attendants inside

Firstly the flight was delayed by 10hrs and there is no compensation or anything for that.. at least they have to provide a room for people who are changing flights there..
Secondly, the flight attendant I guess [Name Removed] something like that was so racist.. he was being partial to his country people and I didn't mind that.. later I asked for vegetarian which he ignored and left ,then I have also pressed the button for service for which no one has come.. very bad service.. never again travelling with thai Show details
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somikaa m.
somikaa m.
 

Horrible inhumane ground staff who didn’t help my mum with severe knee problem

So unhappy with the Thai airways ground staff!
The queue was enormous & my mom had requested for wheel chair & thru didn’t honour it. Moreso they were downright rejecting on any request on humanitarian ground especially with she having a knee problem! Very disappointing.. other airlines are way better!
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Questions & Answers

Keith S.
Keith S.

When will Thai airlines resume Perth to Bangkok direct flights

Bob L.
Bob L.

We are not vacinated. What would be the route if we travel from Bangkok to Sioux Falls, S.D. and the cost round trip. Bob

janet
janet

What does one do when having one stop over on the way to Chiang Mai from heathrow. ? Do you leave the plane? How long is the stiop?

See all Thai Airways questions

Details

CategoryDomestic Airlines and International Airlines
Home CountryThailand
RouteDomestic and International
Airline Type Full-Service
Domestic
Economy Included Carry On Luggage Limit 7 kg
Economy Included Checked In Luggage Limit 20 kg
International
Economy Included Carry On Luggage Limit 7kg
Economy Included Checked In Luggage Limit 20kg
Visit official website

Contact info for Thai Airways

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
SatClosed
SunClosed

Extra Information

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