Thai Airways
Verified274 reviews
Worst Experience, Zero Accountability Thai Airways delivered one of the most shocking service failures I’ve ever seen. My elderly in‑laws (booking D38IBA) were misled with unclear baggage rules, denied pre‑booked wheelchair assistance at Bangkok Airport, forced to walk for over 2.5 hours, and my mother‑in‑law ended up with a fractured hand… Read more
requiring surgery due to their negligence. To make it worse, not a single customer‑care team has responded to weeks of emails. No acknowledgement, no support, no responsibility. For an airline that claims to be full‑service, Thai Airways behaves worse than a budget carrier—at least budget airlines are honest about what they don’t provide. Thai Airways offers nothing: no care, no assistance, no accountability. I strongly advise travellers—especially seniors or anyone needing support—to avoid this airline until they fix their broken service and customer‑care system.
I should have googled and find this reviews before booking. As an aircrew before, I must say they do not abide in aviation regulations. Splitting elderly and minors from family and were unwilling to help coordinate the seating until you stress on the emergency responsibility. They are NOT budget airlines and yet wanted to taxed on passengers that… Read more
pay slightly cheaper fees. Their trick was for you to book from third party airlines like agoda which relatively look cheaper but you cannot book seat through the app or add any baggage allowances. We were travelling family of 10 on transit from fukuoka to Bangkok. Their staff marked us when I commented on the aviation regulation of splitting minors and elderly in their 70s and 80s away from travelling family members and they created hell for us. In fukuoka airport there were only 3 checked in counters with 2 assigned to their platinum and gold passengers and 1 economy class. Ended up they used all three counters for their members and made economy non members waited for more than an hour as they need to serve their demanding priority members. When it was our turn, they rushed us to quickly make decision and treated us badly and made us pay nearly 900usd for 11kg access and rushed us to pay. They are obviously very racist as the earlier preferred passengers took nearly 30 mins to checked in with loads of huge baggages they were treating them like GODs. I am writing for those budget constrain customers.... do reconsider the airline before booking. Cos not many can afford or willing to pay for adhoc ridiculous fees and we need to consider this before jumping on airline offers. We pity our folks. Long transit and yet have to go through HELL queueing for long hours despite their age. They are no longer practising the good culture they used to have. Very pretentious I must say! Oh yes, those youtubers and tiktok good reviews on them may not be entirely accurate as most time they knew or recognised them and treated them extremely well for good reviews. Cheers.... my two cents. P/S They don't deserved a single star in my opinion. 6 of our family transiting to PEN from BKK with 2 elderly and 1 minor were treated rudely when my sister were trying to get help. And when she tried to take photos as evidence they were shouted. More accurate reviews: https://www.trustpilot.com/review/www.thaiairways.com
Extremely disappointed with the service. I booked my airline ticket through Booking.com and was later informed that the layover had increased by 13 hours. Since no suitable alternative was available, I requested a refund. I was told that the refund was applied on 02/10/2025, but the airline has still not confirmed the amount. Is this really how… Read more
you treat customers—making them wait endlessly for their own money? This experience has been incredibly frustrating, and I will never book a flight with Thai Airways again.
A friend of mine booked through Qantas, and their refund was processed the same day. Why can’t you provide the same level of service?
Reviews with attachments
I am about to fly with Thai Airways and my check-in experience was quite disheartening. My luggage was only slightly over the limit, and I was ready to take items out slowly or hand some to my wife. However, the staff member who served me did not greet me with a smile and insisted on weighing even my wallet and laptop down to the last 200–300… Read more
grams. She also told me I was rude, even though I hadn’t spoken much and was only calling my wife for help.
She re-weighed my large checked bag and still did not allow even 100g extra, and later checked my carry-on again in front of everyone. I even apologised to her directly — because I always prefer to apologise, whether I am right or wrong — but she showed no interest in softening the atmosphere.
I hope to land safely and put this behind me, but I share this not as a complaint, rather as a reminder that with Thai Airways you may need to be extra careful about even the smallest excess weight — something to keep in mind when choosing the airline.
First time I now create accounts for first review. Never thought I would do this. Fly Safe!
Terrible customer service and poor food My review is based on 3 various experiences: 1. I fly with them in 2019 from Sydney for the second time. Earlier my layover was around 3 hours but just couple of days ago they changed the flight that disrupts my plan and layover converted to 11+ hours. I asked their staff in Sydney to provide me hotel at… Read more
Bangkok and was told that you have to request at Bangkok office. Upon reaching , they showed no courtesy when asked and plainly refused to provide complementary hotel stay & even don’t let me wait in the lounge either. 2. This year my parents visited us at Sydney and we booked wheelchair for them as as they’re quite elderly specially my father who is about 80 and has severe joint issues. Upon arriving Sydney, when my mother asked for wheelchair the airline staff told her that you’ll get few steps ahead but there was none. And my father has to struggle with walking and my mother helped who herself has health issues. What’s the point of lying to elderly passengers?
3. Two days ago, my flight was supposed to depart on 1st March and I arrived as usual but told at counter that flight rescheduled to 2:45 am next day instead of 23:35. It was not updated to me(or other passengers) by any means of communication and we left haggling. Boarding was issued and I was at immigration queue then I come back as I noticed that I will miss connected flight to Sydney. Then I was informed that flight might be cancelled but asked to wait. They keep asking passenger to wait by 10:30 pm or so and then informed about cancellation. Moreover, I’ve been told that I’ll be paid for the taxi to my house and for the flight next day(2nd March) by Thai staff. When I come with receipts next day, I was told you need to contact supervisor who wasn’t available that time and they keep asking me to wait for refund. And later told both supervisors in meeting . And I waited almost an hour and they keep asking to wait. I decided to leave the refund as I’ve to go through immigration and security clearance to catch the flight. I am highly disappointed by lying and giving lame excuses and showing no consideration by the Thai airways staff at the Karachi airport. When other airlines cancel flight they give 200-300 USD travel voucher or cash to passengers but Thai staff didn’t do anything even to refund my taxi changes that I incur due to cancellation by Thai airlines and it wasn’t my fault. The plane has broken seats and pouch was faulty and I can’t keep anything and other seats are not safe. The food offered was cold and meat was chewy.
I am flying with thai for last 6 years but based on this experience as well as issue in the past , I might not consider flying with Thai airlines
- +2
Not responsive at claims on baggage damage, and broke our baggage 3 times in a trip – I’m extremely disappointed with how Thai Airways handles checked-in luggage. My family and I recently traveled to Japan, and during our arrival in Tokyo, I noticed cracks on my luggage. To avoid the hassle of dealing with a claim during the trip, I decided to purchase a new aluminum suitcase. However, on our return flight from Osaka to Perth, my… Read more
brand-new luggage was severely damaged—it had a big dent and one wheel was completely broken off. I was shocked by how frequently Thai Airways damages luggage. To make matters worse, my parents, who were flying Thai Airways back to Malaysia, also experienced luggage damage, including missing wheels, cracks, and holes. This makes me believe that Thai Airways has a serious issue with baggage handling, as these incidents happened in different destinations.
I immediately lodged a claim online on the day I arrived, but over a week has passed, and I have yet to receive any response. Perth Airport offered to take my bag to their repair shop, but the repair shop couldn’t source a replacement wheel. Instead, they offered me $150 as compensation and they'll take the damaged luggage. This is unacceptable, considering my new luggage bought in Japan and cost me $350 on sale (originally priced at nearly $1,000), and I can’t easily find the same specifications in Australia.
I then attempted to call Thai Airways' Customer Relations / Baggage Claim' phone number, only to be told that they do not handle baggage claims and that I should email instead. Unfortunately, the email follow-up has been completely unhelpful, as they still haven’t responded over a week.
This will be my first and last time flying with Thai Airways. Their baggage handling is terrible, and their customer service is completely unresponsive when it comes to resolving issues. A truly disappointing experience!
Poor quality – I can't recommend Thai airlines, the flight from Bangkok to London was not comfortable at all, the condition of the plane didn't help, there were screws hanging out of the seat in front of me, the screen was falling out, and the usb was held in with duck tape. We had to get up and find an attendant to get water as the light was ignored, and we… Read more
felt almost abandoned during the flight. This wasn't a night flight so it wasn't that we were left to sleep, it was just no-one came around until the end of the flight and then we were bombarded with items in the last two hours. We have been put off Thai airlines and won't be using them again.
Think twice before you fly with Thai – Thai airways has this weird rule devised out of their own interpretation of Australian immigration guidelines wherein they won't allow to carry forward a liquid duty free item (be it perfume>100ml/liquor) from Bangkok to Aus and will ask you to throw away these items in a bin! They also don't provide facility to checkin those items at boarding… Read more
gate, which other airlines usually do without a problem. They are quite concrete and adamant about this! The Australian immigration dept is very clear that duty free items can be purchased at any airport and be brought without an issue as long as they are not carried on board by the passenger and checked in at boarding gate. Also in-flight service of Thai has been very average; Truely cattle class - no matter whether you travel in business or economy. Below was the standard response I received when I raised a complaint with thai airways - (some personal info de-identified) ME: I recently travelled from Mumbai to Melbourne transiting through Bangkok with above ticket and booking reference. I had purchased an expensive scotch at Mumbai duty free and was carrying it with me, when at Bangkok C-5 gate the airline and airport officials asked me to remove the duty free packet of liquor and claimed that this cannot be allowed to be carried further and needs to be thrown out in the bin. When I requested whether and why it cannot be checked in if not allowed to be boarded on plane, they kept saying it as per Australian regulations and later when I insisted on clarification, showed me the documents as attached below (took the photographs of docs). I must say that the lady official couldn’t even understand and explain properly due to her limited English. On arrival at Melbourne airport, I told about this to immigration officials at Melbourne and the Australian border force, who clearly denied any prohibition to bring in duty free alcohol from any airport. According to them, it is a clear misinterpretation of the Australian border force law which simply says that onboard alcohol is not allowed but definitely can be checked in NO MATTER where it was purchased from. They clearly advised that it was duty of the airlines to check in the duty free liquor which could have been collected at Melbourne. They also advised me to put in a formal complaint against this matter and speak to Thai airways official at Melbourne airport. When I spoke with the thai airways personnel at airport desk, They have apologised for what happened at the boarding gate in Bangkok and conveyed to raise it this email. Overall it is clear misinterpretation of Australian borderforce regulation which has also been validated further by the officials at Melbourne Airport , which simply prohibits on-board carriage of liquor from any airport and advises it to be checked in. It is appalling that several people have faced this as I could see many people complaining about this. This surely makes me think twice whether I should consider travelling with Thai airways in the future.
Thai Airways Response - Thank you for your email. May we advise there is no restriction for carrying alcohol in checked luggage but there is in hand carry. According to the Australian Government regulations on liquids, aerosols and gels no more than only 100ml of liquid in any container and no more than 1 litre can be carried as hand luggage on aircraft inbound or outbound to/from Australia. More information can be found on the Australian border website.
My Reply - Being a resident of Australia and a frequent flyer, I am very much aware of this regulation. It is very clear to me that on-board carriage of duty free liquor is not permissible but the airlines are supposed to check it in at the boarding gate in such case and hand it over at destination airport rather than asking to throw away (NO MATTER WHERE IT IS BROUGHT FROM). All other airlines follow this and I have been able to bring duty free liquor hassle free with my other travels back to Australia precisely with - Qantas, Air India, Singapore Airlines, Malaysian Airlines, Srilankan airlines, etihad and most recently with Emirates. Thai airways needs to get its concepts right in this case! Please counter-check it yourself with Australian authorities if you wish to. I have independently verified it with them and stand by my case. It is a common sense that duty free liquor can’t be checked in by passenger in their luggage after checkin and hence airlines should promptly check it in at the boarding gate.
Thai Response - If you purchase the duty free at Bangkok airport and it is in a sealed bag it is permitted but your cannot transit with it. Likewise if you purchase duty free at Bangkok airport and are going to New Zealand you cannot transit in Australia with it. Please see below extract from Home Affairs website. https://www.homeaffairs.gov.au/about-us/what-we-do/travelsecure/carry-on-baggage/taking-duty-free-items
My counter-response - Thanks for your reply. I have discussed this document with Australian Border force officials as well as dept of Home affairs officials. They clearly advised that while duty free liquor brought from a previous airport (i.e. prior to Bangkok) cannot be boarded on plane with the passenger, the airline can check-in that item at the boarding gate. They were surprised that Thai Airlines was not following this. Usually this has been the standard practice with most other airlines. I am sorry but Thai airlines and Bangkok airport officials are clearly misinterpreting the message here. Australian officials have no problem here as long as the Airline has checked such item at the boarding gate. “Surrendering” doesn’t mean asking the passengers to throw away the purchased duty free items. Australian authorities are very clear about their restrictions policy and have clearly clarified to me that in my case, the duty free liquor purchased from Mumbai Duty free could have been checked in by the airline officials at the gate. I repeat that this is exactly what other airlines practice diligently and I have safely received my duty free items without any issues when purchased at the previous airports before transiting through other airports on my return journeys to Australia. I suppose Thai Airways remains an exception with their own interpretation of regulations.
Overall conclusion - Decided not to follow any further as I was dealing with NUTS
Positive reviews
I recently joined Royal Orchid Plus which is the Thai Airways frequent flyer program. After a recent trip to Europe, my wife had not been credited for her flown mileage. Being unable to make this request online, due to some technical issue, I was referred to the Member Service Centre. Within an hour of sending an email, I received a reply… Read more
confirming the crediting of the missing miles to my wife's account.
This service is totally in keeping with Thai International Airlines in my experience which is why our next European holiday will be certainly be with that airline. Apart from the technical glitch preventing the missing miles being requested online, the Thai website is easy to navigate for bookings and their in-flight service outstanding in every respect.
Utilising accumulated miles is easy to do on-line. I have successfully used the service for both international and domestic flights with Thai without any of the problems associated with some airlines.
It is a great pity that service like this is so rare in this country.
Customer since 2016 – I love Thai Airways. I have been flying with them since 2016 and I mostly choose this airline due to the friendly staff and amazing services. I fly 3 times a year on average. The food served on board is excellent. I fly economy and for what I pay I get more. In terms of pricing, Australia to germany return Thai Airways come out cheaper or in the… Read more
top 3 for the lowest price.
Most long haul flights are in the A350 which I love because its very comfortable and much less noice.
On my recent flight from Germany to Melbourne I noticed how the staffed helped a wheelchaired passenger access the rest rooms, the passenger was lifted by 4 staff member and moved in to the rest room. Very down to earth staff. I guess if I am ever in that situation I am happy to know Thai Airways will look after me.
Compare that to other airlines (not mentioning names) who screems at elderly passengers who walk slowly in the aisle.
The friendly behaviour of thai airways also extends to the ground crew at thailand airports.
Love Thai Airways. Looking forward to the next flight.
A much improved airline and service – I have flown with Thai Airways for many years basically because I like to support the National Airline as I travel to Thailand at least twice a year. I book my flights now through a third party as I had a dreadful experience two years ago when flights resumed after covid, I booked my flights through Thai airways customer service but never once… Read more · 1
spoke to a Thai person, I thought that I was dealing with a scam call centre but was assured that I was dealing with Thai Airways. Promises were made on the Thai Airways website about giving Thai Airways Frequent Flyer customers an extention of their FF point until the end of the year. Also, as a Silver club member it was stated, on their website, that it would also be extended until the end of December, 2022 but was cancelled much earlier. If you see offers on their website print them off or photo them as they are inclined to dishonour such promises. I book my flights, with Thai Airways, through an agent an never have any trouble. I find that each time I fly with them there are improvements. The service is good and the food as improved. Check that you receive your allocation of frquent flyer points if you are a FF member.
Negative reviews
Flying from Melbourne to Bangkok on 29/10/2025. My wife and I booked our business class tickets and chose our seats well over a month in advance. This evening, 4 days before we are due to fly out, We got an email to say that we had been moved from 17E & 17F, to 17D & 17G, so now 2 strangers have been moved in between us. If someone had even a… Read more
couple of brain cells to rub together, they would have just moved us to D&E and put the other 2 people in F&G..... We rang the head office in Bangkok to find out what was going on and were told that was nothing they could do and that their system had changed it and it could not be changed again.
The girl just kept saying "I understand...nothing I can do". She would not let me speak to a supervisor and basically told me I was trash out of luck. We'll be looking at other airlines next time.
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⭐ 1 Star – Extremely Disappointing Experience with Thai Airways Travel Date: 23/10/2025 Route: Hyderabad → Sydney Passengers: Myself, my wife, 2 kids (5 & 2 years), and my 68-year-old father I have always chosen Thai Airways for my international travel, but this recent experience has completely changed my view. Our luggage allowance was 30 kg… Read more
per person (23 kg check-in + 7 kg cabin), totaling 150 kg for 5 passengers. We packed 125 kg as check-in luggage (6 bags) and 28 kg as cabin luggage (4 bags). Well within limits!
However, the check-in experience was terrible and stressful: • The staff member handling our check-in was wearing an Air India ID card — very confusing why Air India staff are working the Thai counter. • He insisted our check-in bags were overweight by 7 kg, even before weighing our cabin luggage. • Instead of explaining properly that the cabin total was short by the same 7 kg, he forced us into paying nearly $900 AUD for “excess baggage.” • We were pulled out of the queue, pressured, and given no time to understand what was happening. • We had to buy an extra bag at the airport, move luggage around, and carry one more cabin bag, which is extremely difficult when traveling with young children and an elderly parent. • Throughout the process, the staff only pushed for excess baggage charges rather than helping us use our allowance correctly.
Every other airline encourages putting bags into check-in to reduce overhead cabin load — but here we were refused check-in of allowed weight and forced to carry more!
This 30-minute stressful incident ruined the entire flight experience for our family.
As a frequent Thai Airways customer, I am extremely disappointed. Unfortunately, I will not be choosing Thai Airways again after this treatment.
If I could rate 0 I would. I booked a flight on Thai Airways page, apparently it is operated by Turkish Airways - chose flight for myself and my husband and it let me choose seats. Now it appears they can not guarantee seats, it is up to Turkish Airways. Turkish Airways states it is up to Thai Airways. When I asked Thai Airways to rebook me to… Read more
their plane (half an hour later), the person I was talking to stated I would need to pay steep penalty fees. Why would I need to pay for their inability to provide the service they promised they could do? Never again will I book anything with Thai Airways.
Recent reviews
Easy process to book tickets but very complicated to change or cancel. There is no cancellation option on booking, and to do that, you have to search in emails for the right email (no cancellation option on their website). You have to contact reservations and customer service, be bounced from team to team, then directed to the country contact, who… Read more
then will advise you that they cannot manage your request over email and you need to call the airlines. Upon calling you will find out that cancellation is not possible for free and after spending 5 days on this, you will get $7 back. Overall, tickets are not expensive and I cannot judge plane service. Customer service, website management and booking- is questionable.
I’ve never written a review like this before, but my experience with Thai Airways on Flight TG340D from Dhaka to Bangkok on 13 December 2024 was so shockingly bad that I feel compelled to warn others. The flight was delayed more than **12 hours**, with **zero communication**, no food, no water, and no assistance whatsoever. No one told us what… Read more
was going on. No updates. Just hours of silence. And when we finally boarded, the service was just as bad — cold, mechanical, and completely disconnected from the suffering we had just endured.
When we arrived in Bangkok, the nightmare continued. I spent **four hours on the floor** of Suvarnabhumi Airport **in tears**, exhausted, stranded, and completely unsupported. There was no help desk, no one to turn to. I had **no working Wi-Fi beyond one free hour**, which meant I couldn’t even access the bookings I was about to miss or reach anyone to figure out what came next.
Thai Airways staff were **aggressive and dismissive** when I asked for help. I was shouted at by a ground staff member just for trying to understand what was happening with my flight. No apology. No empathy. Just contempt.
To make matters worse, I later learned **a separate Thai Airways flight to the same destination departed on time** that same evening — we could’ve easily been rebooked, or the flight could’ve just been canceled so we could activate insurance and take our lives back into our own hands. But instead, they strung us along for half a day with **false hope and no responsibility**.
Even now, after multiple emails and documentation, all they’ve done is repeat policy jargon and refuse even the **most basic compensation** — not even a hotel reimbursement for an overnight wait caused entirely by their inaction.
As someone who frequently traveled to and through Thailand — and used to fly Thai Airways almost every time — I will now **go out of my way to avoid them**. I take any other route or carrier, even if it’s longer or more expensive, because **no schedule, no price, and no national flag justifies this kind of neglect**.
Thai Airways is an embarrassment. If you care about your time, your sanity, or even just being treated like a human being — **fly with anyone else**.
Shocking Discrimination & Body Shaming by Thai Airways Staff – Sydney Airport (TG476, 31st Jan 2025) – I had the worst experience with Thai Airways staff at Sydney Airport today. My elderly father-in-law, who weighs 130kg and has severe knee issues, was booked on flight TG476 from Sydney to Bangkok with a pre-arranged wheelchair request. From the very start, the check-in staff were rude, dismissive, and showed clear racial bias. Their expressions… Read more
and tone made it obvious that they did not care and even displayed slight aggression.
But the real shock came when, after issuing the boarding pass, a staff member actively discouraged us from using the wheelchair, saying:
“It’s a long wait for a wheelchair. Since you’re running a bit late, I suggest he walk.”
I repeatedly explained that he has mobility issues and cannot walk properly, which is precisely why we booked the wheelchair in advance. Instead of assisting, she responded with a disgusting and body-shaming comment:
“Who is going to pull a wheelchair for someone who weighs 130kg? He looks my age—he should be able to walk on his own.”
This unprofessional, discriminatory, and heartless behavior is absolutely unacceptable. No one deserves to be treated this way.
I will never fly with Thai Airways again—even for free. I strongly advise others to reconsider booking with them.
They are selfish and disrespectful – I booked different flight but they sent me different flight ticket which has 18 hour layover and they are not giving any hotel for that. Very poor service. Totally disrespectful and disgusting service. Show details
Customer Service Without Compassion – Travelled to India with Thai Airlines. Unfortunately my partner's family suffered a sudden bereavement mid-visit, meaning we had to cancel our return flights with Thai and I had to book an earlier departure with another airline. Despite providing plenty of notice on the cancellation, having paid for both my partner's and my tickets on the one… Read more
credit card, Thai refunded my partner in full almost immediately, then took more than 100 days to refund me, deducting a US$200 cancellation fee! Will NEVER fly Thai again!
Rude and unhelpful, didn’t bother to accomodate me and baby – I chose Thai Airways to travel to Germany this year but regret it. This will be the last time I chose Thai airways as an airline. It was the first time I travelled with my 6 month old, I paid over $500 for my infant however did not get a bassinet on any of the flights to Germany and back (to Melbourne). What did I pay for? The air he breathes on… Read more
board? Thai airways would rather sell another ticket for profit and let you hold your baby for 11h, in an already extremely tight seat. I was restricted in my breastfeeding (not enough space), I was restricted in eating (you can’t put the table down, let alone a tray of food while holding a moving baby). Also they’d rather put your child at risk than provide you with an extra seat, so if you fall asleep while holding your baby bad luck. On the last stretch (Bangkok - Melbourne flight), the lovely lady in my row offered to move to a free seat in the emergency lane so I could have space for my son to sleep on. They denied her the seat because those emergency seats cost extra, and we had not paid for that seat (it was empty the entire 9h flight). Staff were rude and not at all accommodating for me and my baby. I’ve never experienced anything like it. Shame on you Thai Airways, never again.
Thai Airways Internationl v2.0 are one if not the best airline on planet Earth – Had the pleasure to travel on 4 sectors from Australia via Bangkok very recently in June 2024. Service from first contact to leaving the aircraft is top quality, just a little improvement needed here or there. Onboard Food quality by far the best in my lifelong travel experience ! . For those who do not know this: Thai Airways has been built up… Read more
from scratch after Covid Pandemic groundings. . Wish them to get all the new aircrafts on order fattier than promised
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Think twice before booking Thai. Read reviews – Bought two business class airfares. They seated us two rows apart, even though we booked them months in advance. “Senior” staff member was very rude when we asked to be seated together. Just not a good service. Won’t fly again. Recommend you read the reviews. I can understand why Thai Airways is no longer as well regarded. Show details
Silk all the way! They use silk rope for Royal Hangings, do they not? – Cost of tickets enough to cause a nosebleed. Upon arrival at Melbourne airport with three hours to spare, stood in LONG luggage queue. Two hours and forty minutes later, still in the queue. Glacial is too speedy an adjective for their passenger processing. No callout procedure for flights about to leave. Hard to describe the stress. Paid a… Read more
premium for this? So I said never again, 'Oh no we must use Royal Thai'. So come in spinner, with them again for another flight. This afternoon, needed a couple (2)kg of extra kg of luggage. Had to call, can't do it online. Quoted price for the required 2kg of luggage? More than $1500 Au. NO aspect of the Thai Airlines experience even remotely approaches satisfactory. Words fail me. The Thai experience certainly does.
Horrible Customer Service – I wish if there was an option to choose Zero star. Flight crew need to be trained better at providing customer service. Ordered Moslem meal and I was told that I had to organise it prior, but I did organise it in advance. First you did check what my special request was and secondly you replied rudely when I asked for it. Cost of flights are… Read more
rising but the standards are declining.
Never doing business with such people who don't know how to treat their customers.
Connecting flight rescheduled – My connecting flight from Bangkok to Sydney is delayed. I paid higher fare to have only 3 hours lay over period so that I can join office the next day. Now I have to wait for 12 hours at Bangkok. Thai airways just sent an apology email with no reason for delay. Never faced any delay with Singapore Airlines or Air Asia for the last 7 or 8 years. I… Read more
was travelling with Thai after a long time, but ended up with a bitter experience. I am planning another trip with my family within a few months, Thai airways is definitely no longer my airline of choice for any of my future travels. I am not sure why airlines take higher fare for less travel times if they cancel the flight.
Poor Service and Unprofessional Behavior - Disappointed – I am deeply disappointed with the service provided by Thai Airways during my mother's recent journey from Istanbul to Sydney on April 14, 2024. Although I had arranged for wheelchair assistance, the experience was fraught with issues that compromised her safety and dignity. Firstly, the staff in Istanbul managed to take her to the wrong gate.… Read more
This error was compounded by the utterly inappropriate comments made by the attendant responsible for escorting her, which was both unprofessional and disrespectful.
Furthermore, the promised wheelchair service was not provided during her stopover in Bangkok, leaving her stranded and without the necessary support. This oversight is not only unacceptable but also alarming, given the specific request and necessity for such assistance.
I had expected much more from Thai Airways, especially in terms of basic respect and assistance for passengers requiring additional help. This experience has severely undermined my trust in your airline, and I urge you to address these serious lapses in service and conduct.
Customer Service is excellent – This company provides excellent service, even when you are supposed to go through the travel agent. In this case Agoda was at fault. Thai Airways was very responsive to emails within 10 minutes, and fixed my issue. Show details
Refund takes 6 months – I booked travel through Thai airways but had to cancel. When trying to reach 24 hours customer service, no one picks up calls and all the options are in Thai. Had to press random numbers and luckily reached someone. Found out refund process takes 6 months. So, 6 months before you get your money back. Show details
Try to steer clear of Thai airways if possible! – Avoid Thai airways if you can. They tend to overcharge, provide poor customer service, and have too many conditions that cost you extra fees.
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