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Thai Airways

Thai Airways

2.4 from 146 reviews

Reviews

2.4

146 reviews
5
(25)
4
(20)
3
(15)
2
(14)
1
(72)
  • Value for Money
    1.8 (20)
  • Transparency
    1.7 (15)
  • Seat Room
    2.3 (12)
  • Food
    2.1 (13)
  • In-Flight Service
    2.2 (13)
  • In-Flight Entertainment
    2.7 (12)
  • Wi-Fi
    2.0 (4)
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Chris

ChrisSydney, NSW

Total scumbags

published

After being left stranded in bkk because thai had cancelled my ticket with not even an email to let me know and then refused to refund me my money i was left with no choice but to use them again on this occaison. Due to covid they cancelled my flights and after numerous calls and emails was guaranteed a refund within 6 weeks. I waited for 6 weeks then contacted them again only this time they said i would have to wait 180 days. Now they are bankrupt so who knows if i will receive anything. Total scumbags avoid like the plauge

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
Booking Through Airline
See all answers

Spectacular fallout.

published

Since 20/3/20 I have been endeavouring to cancel or redate my flight to Norway after the border was closed. My flight was due out 25/3/20. After literally hours on the phone I got to 2nd and the call dropped out. Another couple of hours, got to 5th, dropped out. Spent several more hours to no avail. Sent 5 emails and not a word. I know they were busy but it is now 3/5/20. Pretty poor.
My other flights in Norway and Sri Lanka on other airlines contacted me and offered rescheduling vouchers. No calls to them required. Thai, you are just incompetent.

Value for Money
DepartureMelbourne VIC, Australia
DestinationBergen, Norway
ClassEconomy
Booking Third Party
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Lana

Lana

  • 3 reviews

Terrible customer services

published

Due to covid-19 all our flights have been cancelled without clear information about refunds . Brisbane office - no staff ; no answer to e-mails .
Thai have not been contactable at all .They don’t care about their customers .
Never again with Thai .

ClassEconomy
Booking Through Airline
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Bailey N.

Bailey N.

  • 4 reviews

Fantastic service

published

We booked thai airways last minute after a budget airline cancelled. It was about twice the price but absolutely worth it. My partner and I had a whole row to ourselves but the seats were more than comfortable even if there was another person there. The food service was fast and the food was delicious. The staff were incredibly friendly and more than willing to get you anything you wanted. The in flight entertainment was also great. An overall awesome experience and they will be my first choice airline in south east asia from now on.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationBangkok, Thailand
ClassEconomy
Booking Through Airline
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Steve K

Steve KMelbourne

  • 13 reviews

Won't refurn fare on their cancelled flights

published

COV19 caused cancellation they only refund taxes not the fare. Vietnam Air, Jetstar,EVA,JAL all refunded me full fare but not Thaiairways. They blame the govt for the cancellations. They dont care about customer's health at all?!!

Transparency
Value for Money
DepartureKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
DestinationBangkok, Thailand
ClassEconomy
Booking Through Airline
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Rob

RobQueensland

future credit is not a refund

published

We were booked on Thai Airlines to return from Kathmandu to Brisbane on March 31st. Thai cancelled all flights from Kathmandu. We have been offered an airline credit with Thai, however I believe that a cash refund would be appropriate as we had to purchase other tickets to return home. Thai have not benn contactable to discuss this issue.

Transparency
Value for Money
ClassEconomy
Booking Third Party
See all answers
Vicki Rule

Vicki RulePerth, WA

  • 12 reviews
  • Verified customer

Disgraceful treatment of customers!

published
Transparency
Value for Money
ClassEconomy
Booking Through Airline
See all answers
1 comment
Vicki Rule
Vicki Rule
Phil

PhilSydney, NSW

Needs to reconsider their views before Fair Trading is involved

published

I booked a flight return from Sydney to Thailand in April.
Thai airways have cancelled my flight and will not provide a refund.
They offer to reschedule, but I had leave in April so can't go when they allow the flight rescheduled.
Travel agent says bad luck, sorry, it is Thai airways rules
Will approach fair trading with a complaint today

Transparency
Value for Money
DepartureSydney NSW, Australia
DestinationBangkok, Thailand
ClassEconomy
Booking Third Party
See all answers
Indy

IndyPerth

  • 7 reviews

The only airline not offering refunds

published

As nobody can now travel due to Coronavirus, Thai Airways are refusing to refund or even change dates without them applying full charges to do so. Shame on you Thai airways especially in these uncertain times. All other airlines are waiving their charges. It's an absolute disgrace.

Transparency
Value for Money
DeparturePerth WA, Australia
ClassEconomy
Booking Third Party
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Vicki

VickiSouth East Queensland, QLD

  • 3 reviews

Avoiding people/refunds????

published

I have emailed, phoned (no response, on hold 10+ minutes) to cancel my seat. Flight now less than 24 hours away and I am worried. I hope my Visa insurance covers this???

Transparency
Value for Money
DepartureBrisbane QLD, Australia
DestinationBangkok, Thailand
ClassEconomy
Booking Through Airline
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Lisa

LisaGreater Melbourne (Metropolitan), VIC

  • 19 reviews
  • 1 like

Waiting on an outcome!

published

With the advent of Coronavirus, there is to be no international travel. Thai Airways are refusing to refund or even cancel flights. We have tried to call, lined up at the office yet they are no help. This situation is terrible and companies that prey on the small customers are reprehensible.

Transparency
Value for Money
ClassEconomy
Booking Third Party
See all answers
1 comment
Lisa
Lisa

I may need to alter my review! Thai Airways may be helping me out!
Expeida still nothing and CoverMore insurance nothing but Thai Airways may be my saviour!

john 1604

john 1604sydney

  • 11 reviews

Reservation staff excellent but cannot make a decision

published
Transparency
Value for Money
DestinationPhuket International Airport (HKT), Mai Khao, Thalang District, Phuket, Thailand
ClassEconomy
Booking Third Party
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Kb Chaudhary

Kb ChaudharyGreater Melbourne (Inner), VIC

Terrible Customer Service

published

My parents was traveling from Melbourne to Delhi on wheel chair even it was booked prior but no body cares and when try to escalate the issue no body ready ti listen

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureMelbourne VIC, Australia
DestinationNew Delhi, Delhi, India
ClassEconomy
Booking Through Airline
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Fred

FredIllawarra, NSW

Thai Airways Lacking In Any Understanding

published

We were booked to fly to Bangkok with Thai Airways to celebrate our 50 year wedding anniversary in a weeks time. Because we are presently in the bushfires mayhem, South Coast, we obviously could not go and wanted to defer, not cancel or get a refund. Insurance is not claimable.
Thai Airways agreed to defer the flight to another time but wanted a cancellation and rebooking fee of several hundred dollars. Every other airline that is flying out of Sydney have agreed under the same circumstances to either credit flights or change dates WITHOUT penalty.
The hotel in Bangkok, Riverfront Shangri La, who are aware of our circumstances were more than happy to defer our booking without penalty.
Very disappointed Thai Airways.

ClassEconomy
Booking Third Party
Eve

EveGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

Food and Seat

published

I went to Myanmar in November from Melbourne. Friendly service but the food were not good enough and they warm up for Sushi which is not necessary for. So the taste makes me throw up. Also Seat are not comfortable with head pain because the backrest is so weird on the head part. My neck got sore.
They should remove the permanent pillow from the seat.

Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureMelbourne VIC, Australia
DestinationMandalay, Myanmar (Burma)
ClassEconomy
Booking Third Party
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Kavi N

Kavi N

  • 9 reviews

Slow service

published

The online check in bag drop off line is not moving while the normal like move normally. What's the point of having an online check in anyway? Tullamarine to Bangkok.

DepartureMelbourne VIC, Australia
DestinationBangkok, Thailand
ClassEconomy
Booking Third Party
See all answers

Baggage handlers/ customer service

published

I flew Thai air from Delhi to Sydney. I checked 2 fragile items in through baggage check in. Both were labeled FRAGILE & I was assured they would be looked after. Both were musical instruments, both were damaged, sitar cracked 14inches around the bell, drums dinted. I provided customer service with photographs if damage, reciept of purchase & all info they required. They refuse to accept responsibility or reimburse me for my loss. I am totally shattered & extremely disappointed. I will never fly Thai air again & strongly advise any future customers who may have fragile baggage to reconsider booking with Thai if you value your baggage or overseas purchases as they do not !!

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureDelhi, India
DestinationSydney NSW, Australia
ClassEconomy
Booking Third Party
See all answers
mark

markWestern District, VIC

  • 2 reviews
  • 1 like

no worries

published

just flown from Melbourne to Bangkok - return, both flights left on time and actually arrived early, very comfortable flights, attendants very friendly and helpful, food was good. frequently asked if I was ok. movies and music selection vast. both takeoffs and landings were excellent. checking in both ways was hassle free. 1st flight in 15 years, first with thai airways, so I was shitting myself beforehand. no need, twas excellent. no complaints- no worries. would fly Thai again

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
DestinationBangkok, Thailand
ClassBusiness Class
Booking Third Party
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Fire

FireSydney, NSW

  • 3 reviews

Thai Airways provided a terrible experience

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureBangkok, Thailand
DestinationSydney NSW, Australia
ClassEconomy
Booking Through Airline
See all answers
COLETTE H

COLETTE HSydney Surrounds, NSW

  • 3 reviews

Horrible food and non existent service

published

The food on the flight from Sydney to Bangkok was terrible and the food on the return flight was worse Coffee was stone cold also. Makes me feel sick thinking about it even now.

There was no in flight service at all. No one came when you out the service light so we just gave up turning it on.

My seat on the return overnight flight was broken and did not recline. Was stuck in fully upright position so made the 9 hour overnight flight home terrible.

Would only fly Thai airlines again if they had a 90% off fare sale !!

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureSydney NSW, Australia
DestinationBangkok, Thailand
ClassEconomy
Booking Third Party
See all answers
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Questions & Answers

rino

rinoasked

Hello Can you tell me why is Thai Airways. Are price gouging (or put their prices up) on some of your flight. I been looking to travel with Thai Airways back to Thailand around mid December. Like from Melbourne to Bangkok on and around 17/12/2020. On Flight TG462 and Flight TG466 Fares show i can purchase a Value and it show me at $825.60 and seat at this price only 2 availability and you have sold 26 seats. But when i look at Flight TG 462 on 19/12/2020 you have allegedly sold 19 but the Fare for this is a Flexi Price is $915.60. If i don"t get a response from Thai Airways Manager Director. I will post less on Facebook.

1 answer
rino
rino

Hello I also see reviews been posted how very rude is your staff at Melbourne Airport food, on board is below average. Can you tell me what's gone wrong in the last 4 years. Once Thai Airways was up in the top 5.

Nunzio La Bianca

Nunzio La Biancaasked

How do I check my booking

1 answer
Fire
Fire

You can check in online the day before. However you won't know if your seat will be broken or not. A reasonable person would expect a functional seat and working in flight entertainment.

Terri

Terriasked

Can yu take your own pillow on Thai airways

2 answers
Terri
Terri

Sorry I meant take your own pillow on Thai airways

Simon S.
Simon S.

We need more flights from perth to Bangkok ....i would suggest 3 flights a day like you use too have. But if not 2 a day. Im a fifo worker and have been living in Thailand for over 10 years. I am finding it hard to find a decent 1 way flight back home.. i know hundreds of people who are always talking about how hard it is to find flight from perth to Thailand. So i would suggest a flight around 3pm . Everyday...

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