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The Capsule King

The Capsule King

3.8 from 10 reviews

See the Best Tool & Building Equipment Hire in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
7
4 star
0
3 star
0
2 star
0
1 star
3

Exceptional Service

published

I have used Capsule King many times. Exceptional service, great price, friendly, honest and most importantly do a perfect installation to keep my kids safe.


lillies2117

lillies2117AU

  • 12 reviews
  • 12 likes

Thorough and friendly

published

Had a seat installed at short notice. They came to my house and installed the seat very securely. Very informative and genuinely friendly. Great service.

Mellyroc

Mellyroc

  • 2 reviews
  • 2 likes

Great Service and Perfect Installation of our Seats.

published

Amazing Customer Service

published

Yesterday while Brian was installing a car seat for me I mentioned that I have had issues with two car seats made by the same manufacturer. Despite neither car seat being purchased through The Capsule King, Brian went above and beyond trying to resolve the issue for me which included him calling the supplier direct. Day to day I think we all receive fairly average service so it was so refreshing to be on the receiving end of such fabulous customer service from someone who clearly has a lot of pride in his business.


reinrab

reinrab

  • 25 reviews
  • 13 likes

Have used them twice with no complaint

published

I had them come to my home to install my rear facing seat in Aug 14. I have just had them back to turn the seat forward facing. $65 to come to me & ensure it was correctly fitted and secure is worth it in my opinion. All aspects of the seat were explained- and they even checked the covers had been put back on correctly after i took them of to wash.
Said they'd be here between 2-430pm- arrived right on 2pm! And gave a courtesy call to say they were 5min away
HIighly recommend


redoux

redoux

  • 2 reviews

Pretty unhappy with these guys and waiting for it to be made right.

published

JB8288

JB8288Sydney

Excellent Service!

published

Perfect!! Can't thank [Personal Name Removed] and the Capsule King enough! Made an enquiry, and they came out the next morning! Fitted both our cars quickly and easily, and took me through the "how to" of both seats, step by step. Such an affordable service. Will have them come again when we change the capsule, and also change hubby's car to forward facing. Very knowledgable and kind. Thanks!!


Misha

MishaSydney

Professional, helpful and handy.

published
Bellamia

BellamiaWest Pennant Hills

Beware of their call out fee

published
1 comment
The Capsule King
Brian S.The Capsule King

Bad Customer Service!

published

The Capsule King office staff are totally incompetent, rude and can't even book in appointment times or locations correctly. After having one bad experience about 3 months ago I decided to give them a second chance. I booked in a 10 - 12pm time slot to have a baby car seat turned around, which I waited 5 weeks for and was called today to confirm my 2 - 4pm appointment for tomorrow (which I can't make as I have a weekly commitment at this time). I was basically told in a very condescending way that it was my error and they had other customers to take care of. No customer service skills at all!! Don't bother - way too hard, there are other companies that have this service.

Rude, bad service and incompetent staff

1 comment
The Capsule King
Brian S.The Capsule King

Questions & Answers

Happyman

Happymanasked

Does capsuleking domain is taken by anyone?

No answers

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Details

CategoryTool & Building Equipment Hire

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