Great Service and Perfect Installation of our Seats.
Just had these guys come out and install two seats for us. One Convertible seat, rear facing, and one forward facing seat.
They came during the time frame they said they would. Our car seats are totally secure. Installer was very pleasant and explained everything to us.
We've had our car seats installed and reinstalled several times in the past by 'professionals' and had no idea that they could be as secure as what they are now. They don't budge.
Beware of other 'reputable' installers - this is the best job we've had done and we will no...
Amazing Customer Service
Yesterday while Brian was installing a car seat for me I mentioned that I have had issues with two car seats made by the same manufacturer. Despite neither car seat being purchased through The Capsule King, Brian went above and beyond trying to resolve the issue for me which included him calling the supplier direct. Day to day I think we all receive fairly average service so it was so refreshing to be on the receiving end of such fabulous customer service from someone who clearly has a lot of pride in his business.
Have used them twice with no complaint
I had them come to my home to install my rear facing seat in Aug 14. I have just had them back to turn the seat forward facing. $65 to come to me & ensure it was correctly fitted and secure is worth it in my opinion. All aspects of the seat were explained- and they even checked the covers had been put back on correctly after i took them of to wash.
Said they'd be here between 2-430pm- arrived right on 2pm! And gave a courtesy call to say they were 5min away
Pretty unhappy with these guys and waiting for it to be made right.
I called and got same day service, was happy to pay the $60 callout, $15 per anchor point install and $10 per small part I needed to fit the seats properly.
However, my headrest was damaged in the process of installation. I was told - "We're very sorry, go and get a quote, send it to me and I'll wire you the money to have it repaired".
We're now three days past that and I get an email saying that my quote ($23 part, $75 labour) is too considered too expensive and I should provide two further quotes.
I've already lost 1.5 hours of w...orking time to go and get the first quote (an inspection was required, and a drive to and from that inspection) - so I'll be out a possible further 3 hours + another half a day repair time before this is all sorted. The guy came out same day. My car was damaged, had to have many calls and emails to try sort out compensation - ongoing still.
Perfect!! Can't thank [Personal Name Removed] and the Capsule King enough! Made an enquiry, and they came out the next morning! Fitted both our cars quickly and easily, and took me through the "how to" of both seats, step by step. Such an affordable service. Will have them come again when we change the capsule, and also change hubby's car to forward facing. Very knowledgable and kind. Thanks!!
Professional, helpful and handy.
I had The Capsule King install both my baby seats, and change over to forward facing on both occasions because I was a new mum and didn't want to get anything wrong. I found their service helpful and I considered the safety of my children more important than the cost, and I also found peace of mind with a professional.
As we have a new car, I wanted to have new anchor points installed and went to find their number and was surprised to see a less than complimentary review.
As my experience with them formally had been positive, and everyon...e I know that has used the service had nothing but nice things to say about them (including the salesman I bought the car from - who recommended their services for my requirements), I called them and made a booking while being made fully aware of all charges (of which I was already acquainted with as I visited their website). They were friendly, helpful and totally professional. I highly recommend their services. Customer focused.
Beware of their call out fee
Not recommend this. Beware of their call out fee.
I though $60 to change the capsule seat around is a bit pricey but for convenience I agree for the service. When the guy saw the seat he realised that the seat is not reversible. He then explain it is usually $60 call out fee but they accept $30. The owner lady over the phone was not pleasant.
I thought this is unfair considering this could easily be resolved over the phone beforehand. I thought they have the model of my capsule car seat on record when they have my mobile number on record at...
Bad Customer Service!
The Capsule King office staff are totally incompetent, rude and can't even book in appointment times or locations correctly. After having one bad experience about 3 months ago I decided to give them a second chance. I booked in a 10 - 12pm time slot to have a baby car seat turned around, which I waited 5 weeks for and was called today to confirm my 2 - 4pm appointment for tomorrow (which I can't make as I have a weekly commitment at this time). I was basically told in a very condescending way that it was my error and they had other customers to take care of. No customer service skills at all!! Don't bother - way too hard, there are other companies that have this service.
Rude, bad service and incompetent staff
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.