2,253 reviews
AI reviews summary
Pros
Verdict
Kennards Hire generally receives overwhelmingly positive feedback for its reliable equipment and high standard of customer service. Reviewers frequently highlight the helpfulness of the staff, smooth booking and return processes, and the convenience of features like after-hours drop-off. While a small subset of reviews notes occasional administrative friction, logistical miscommunications, or website navigation challenges, the overall sentiment remains exceptionally strong among both DIY users and trade customers.
Had a great experience with Kennards in Bathurst. Had an intermittent machine issue and they sorted it after hours at no down time to myself. Highly recommended.
Excellent quality rental equipment. Petrol powered 40kg Plate compactor starts first go & easy to operate. Staff assisted with loading heavy equipment into & out of vehicle. Equipment clean & well maintained.
Reviews with attachments
I was told 50 year olds shouldnt climb up extension ladders. So I hired a 3.6m step ladder. Show reply
Incredible service, patient and knowledgeable and very helpful after hours. Show reply
Hilti jackhammer was awesome: ergonomic, powerfull, concerto use, neatly stored in the carry case Show reply
The floor sander I used was very easy to use The customer service was outstanding I can’t wait to have to use them again Show reply
Bloody good service, excellent machinery that operated perfectly and perfect service on the drop off. Couldn't of asked for it any easier Show reply
KENNARDS BUNDAMBA, particularly Archer & Blake were very understanding & cooperative throughout my hire of an ELECTRIC EEL which needed to extend twice. The charge was also very reasonable. Show reply
Installing my own ceiling would not have been possible with the panel lift. Stoked Show reply
Excellent service and great reliable products to use l will use again Show reply
Perfect Tool, did the job in half the time. KENNARDS Really does get the job done easy! Show reply
Great customer service. Easy to pick up and drop off. Show reply
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Used to move house, the best decision due to weather conditions and only needing to do one trip! and by far the cheapest option (weekend special Fri -Mon) Show reply
Great experience with Kennards Hire. I hired a stump grinder and trailer, and it worked perfectly for the job. The team helped load the machine and attach the trailer, which made everything easy and stress-free. Fantastic service and great weekend rate deal. Highly recommend! Show reply
Silent generator, use for DJ system on the beach. It worked perfect and we remained in the decibel reading range required for our Event. Show reply
Great service and equipment, very helpful staff and easy location Show reply
Always the best advise and gear - thank you Malaga team Show reply
Latest follow-ups
I needed a car trailer at short notice and the guys were absolute legends. The car trailer was in immaculate condition and towed beautifully. Show reply
Follow-up · The booking process was very easy. The pick-up was effortless. The drop off was excellent as well. A fantastic team to deal with too. Nothing was too hard at all. Thanks again guys.
Great service - good kit and great Cousy service by staff! Show reply
Follow-up · A chipper for wood waste on our lifestyle property.
Stump Grinder – Machine performed well. However for a unit of this weight manovability was difficult. It would be safer and more productive with some type of drive Show reply
Follow-up · Induction was given and understood. Unit was supplied on a trailer Ground was solid
Positive reviews
Saw was in brand new condition saved me alot of time and money i live sor the cost added up for me give the young bloke who served me a pay rise and a promotion good young kid Show reply
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The compactor I hired was excellent started first time every time. Wasn’t to heavy to lift it on the trailer by myself. Rang at short notice and they had exactly what I needed Show reply
Hired a medium enclosed trailer from the Moorhouse Ave branch. Trailer was all good, was clean and in good condition. Staff showed me how everything worked and helped me hitch it onto my car. Returned it after hours by using the gate code which was text to me. Overall the service was great and I would use again. Show reply
Negative reviews
Needed to hire a concrete finishing trowel (helicopter) for a pour starting at 7am Monday morning. Requested that I could grab the machine on the Saturday prior to closing so it was there when I needed it on Monday as they could not deliver before mid morning… if ya know concrete, that’s to late! And I couldnt pick it up because they open at… Read more
6:30 am.. the pump is there at 6:00 am for setup. The boys rock up at 6:00am and the first trucks at 7:00am Any way.. I was told I’d need to pay two days hire for a machine that would sit in the back of my truck on Sunday before I could use it on Monday! As a builder in cairns…, I hire a lot from the cairns kennards.. guess what no more! Throw away my card details… ya won’t be seeing me again.. Coates hire just around the corner.. I have the machine.. it’s Friday arv! And I’m only paying for mondays hire.
Trying to use the site is a waste of time and effort. I live in Wellington but want to hire and use at Paraparaumu. The site kept defaulting to Taupo. , After a while I simply gave up and went elsewhere.
Hi Dyson sux, We're sorry to hear about your… Read more
Website booking didnt work (no record) Credit Card machine didnt work Went to 2 stores and got the run around If you have your own trailer check they have ramps available - it differs between stores - not consistent Left without the equipment and was astounded by the poor customer service and the threat to be "put on stop" because I voiced my opinion on the poor service.
Hi nothingeasifleet, We're sorry to hear about… Read more
Recent reviews
I recently had the pleasure of using Kennards Hire, and I must say, their service and equipment quality exceeded my expectations. From the moment I walked in, the staff were incredibly helpful, knowledgeable, and genuinely eager to assist. They provided clear guidance on the best equipment suited to my project, ensuring I had exactly what I… Read more · 1
needed.
The equipment itself was in top-notch condition—clean, well-maintained, and highly reliable. It performed flawlessly throughout the duration of my project, which is a testament to Kennards Hire's commitment to quality.
What stood out the most was the ease of the entire hiring process. The staff made everything straightforward, from the initial consultation to the return of the equipment. Their friendly and professional approach made the experience both efficient and pleasant.
Overall, I highly recommend Kennards Hire for anyone in need of dependable equipment and outstanding customer service. They truly set the standard in the hire industry.
Kennards left me stranded and couldn’t care less – I booked a Ute, in person, several days prior to requiring the vehicle. At no time, during the negotiating of the hire did the staff member mention the requirement to have a credit card available for the day of pick up and that a debit card would not be acceptable. As a consequence, when I turned up to collect the Ute, I was refused the service… Read more
because I was not fore-warned of the need to provide a credit card. It was like I was set up and tricked to the amusement of all their staff - hahah we got another one, look at this poor so-and-so… no Ute, work plans stuffed and now he can walk home, how funny are we!
I spent a day preparing the job which required the ute and I was left stranded by Kennards with no way to complete the job and no way home after being dropped off. The staff stood around, amused and entertained without a care about my predicament, my serious inconvenience or losses. The offer of a phone call was completely useless as nobody commits mobile phone numbers to memory.
The complete lack of care, competence or consideration to customers is a disgrace. I did nothing to deserve being treated in such a way that left me stranded and stuck because Kennards could not advise me of the full requirements for hire prior to pick up and couldn’t care less that I suffered because of their incompetence. There was no care or attempt made to resolve the problem and help me out due to their error. According to the terms and conditions, I could have left my bank account details as an option. Instead, the staff let me walk all the way home in the rain to the Hawthorn side of Norman Park, having no phone. I am a retired pensioner with advanced arthritis in my left knee and it rained.
The service was appalling. Complete lack of care or consideration. Kennards had absolutely no consideration or interest in the hardship they had provided to a loyal, local customer. It was like, “your problem mate, suck eggs, know off you go!” Kennards East Brisbane do not higher vehicles to anyone who doesn’t have a credit card which excludes services to pensioners like myself and low income earners or anyone who chooses not to accrue debt by owning a credit card.
Kennards Hire has always been reliable and easy to deal with. As a construction business owner, I appreciate their well-maintained equipment, knowledgeable staff and straightforward booking process. The team is helpful when plans change at short notice and always works to find a practical solution. Their dependable service saves us time and keeps our projects moving. Show reply
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Hi Dan, We're sorry to hear about your recent… Read more