The worst multiple experiences ever
So been asked to state accurate facts
This won’t be hard
Customer service is horrible
Don’t return calls staff are rude and think they know everything when clearly they know very little or nothing at all
When trying to debate there wrong doing they still think there right
Hire an attachment for an excavator when I asked to show how it worked not 1 person in the yard had a clue
Would never go back or ever recommend
No wonder your rating is crap
It all seems to hard for staff at Penrith store! we are a decent sized customer and repeatedly find this store to be the least helpful! i asked in the morning on price and availability, i had to ring in the afternoon (as i had heard no more)to be told it (the item) was in Canberra , long story short... bit more to it, but took my business elsewhere and may continue to do so.
Great kit but boy, what a rip off!
Hired a heavy duty demolition hammer, full day charge was 174 on the web site. Paid for the day and brought it back was charged for half a day..............145!! Oh and the 14 set up charge!! What a rip off. Great kit but misleading on the web site, where does it state 14 for a set up/hire fee? Save yourself some cash, go to Bunnings and buy it. You might use it only once but if you do can sell it on and still have saved money from using this lot. Disappointing.
- Verified customer
Great customer service but Expensive
I have dealt with over 6 branches, great experience and awesome staff. Very helpful staff and will take their time to make sure you understand the equipment you are hiring. However, the equipment rates are getting very expensive, at times the daily rate is 1/5 the purchase price. So if you are hiring something for 2 or 3 days, you are better off buying it at Bunnings. And they should allow "drop off at different branch", since not all branches have same equipment, sometimes you have to travel 100km+ to another branch, and then you need to travel the same distance to return. At times you end up keeping it for another day because you couldn't leave the site on time.
Top Notch Service award goes to Werribee..!!
Very good staff especially Ben. Impressed and will recommend to anyone I know..!!
Thank you for being friendly and professional at the same time. So if you are looking to rent Lawn mowers or anything related , Kennards Werribee is the best.
I went to Kennards in Rockingham TODAY 10/12/18 - Mikey was very pleasant and efficient; I had to repair a roller door and support post which had been nudged by a car and knocked out of alignment - I ran my ideas past Mikey and he agreed that this was the way to go; failing that, he said, come back and I have a contact who can do it for you; he lent me a rubber mallet (as it turned out my partner had one in the garage anyway.........) and the job was done straight away.
It is good to still see the old-fashioned assistance and time given to a customer - thank you Mikey ... and Kennards.
I would recommend them to ANYONE looking to hire in Rockingham.
Rockingham WA 6168
I rang the service centre to order a saw to cut a hole in my new kitchen cupboards. [name removed] wasnt sure what saw I needed. Told her I didn't need a circular saw or drop saw. After a bit of hunting around she eliminated my choices to a sabre saw. I wanted to pick it up from Richmond as it was closest but ended up getting it from Clayton. I was there at 7am. The guy gave me the saw and said there you go. I told him I didnt know how to use it and he said ok I will put the blade in. That was it - nothing more. I told him what I wante...d to do and explained it. He said should do the job. I couldn't get it to work to cut along the bottom. Rang the call centre and they put me through to clayton. The guy said cut down straight and then angle it along that. Did that and ruined the bottom of the cupboard. When I returned it and complained the guy said did you hold it like this? I said no - I was not given any instruction. There was more of excuses why it was not their fault. Truly appalling. Perhaps young men dont like starting work on a Sunday at 7am just before Christmas. I will never use them again and will never recommend them to anyone. I now how a damaged kitchen cupboard (brand new) due to lack of instruction. If I could give a minus I would February 5th 2019 Update: Not interested in offering resolutions This is a follow-up to my previous review In MY experience and the way I was treated, I found them to be sexist, bullies and disrespectful at the CLayton branch. I had [name removed] (who I was lead to believe was the manager) rang me several times but did not leave a message and wondered why I did not return the call. Unprofessional. After a couple of conversations that kept going round in circles, with no resolution offered by him, he asked me how could we resolve this issue. I advised I would like compensation. He said he didn't have authority to do that. He had the state manager [name removed] call me. He left a message. He picked up on the second call back after I had left a message previously. The conversation was the same as [name removed] - going around in circles. He did not offer a resolution. He eventually asked me what resolution did I want. I said I wanted compensation. He said "we don't do that". At the end of the conversation he said "I have spent a lot of time on this and have achieved nothing. Truly appalling customer service.
Will never hire again from Kennards Hire
Very disappointed with my experience, had hired equipment for several weeks and charged different prices constantly. Direct debit of course which made it more frustrating. I will never use Kennards again and I will never refer them to anyone. I feel they tricked me on pricing. Not happy at all with my experience.
- Verified customer
Needed a bobcat to move a large swim spa from back of a sloping block to street. The service at Kennards in Phillip was amazing, as was the drop-off and pick-up of the large bobcat from the Fyshwick store. I knew very little about what to hire and hadn't hired from Kennards before. Even though I was clearly clueless, I was treated with respect and courtesy. The staff are young yet incredibly knowledgeable, professional and keen to be of service.
I'll be back again after such a great experience.
wrong information poor customer service
faulty machine, untested, had to return and lose time, they wouldnt exchange at site ,tried to blame me for faulty machine,lost money on job grinding disk poor quality wasnt told i had to pay $100 per mill of wear, blamed for part missing???? not happy at all, will not use again.
- ‹ Prev
- Next ›
Questions & Answers
Is it possible to pick up a truck say in Bankstown and drop it off at Wollongong 4 hours later? Tom
Customer Service CentreKennards Hire
Thank you for your query.
Unfortunately, we do not do one-way vehicle and trailer hire between cities or interstate, all trailers/vehicles need to be returned to the original branch. We do have weekly and long-term rates on vehicles and trailers for those longer trips if you are planning to return to your hiring branch or area.
Please don’t hesitate to reach out if you have any further questions.
What is your policy on delivery drivers hitting peoples cars ( there are several witnesses and the driver admitted it when I managed to talk to him 3 hours later) and driving off without leaving any details ?
How do I go about having my car repaired when the management and driver at your Fyshwick store have constantly lied, stalled and ignored me and my request for your insurance details?
Customer Service CentreKennards Hire
Thank you for your question. Can you please email us at firstname.lastname@example.org with your full name, contact details and any information about the incident so that we can investigate and get to the bottom of this for you? We sincerely apologise for any inconvenience and frustration this matter has caused you and we would really like to get to the bottom of this for you.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.