2,181 reviews
AI reviews summary
Kennards Hire receives exceptionally high praise for its professional customer service and the reliable condition of its equipment. Users consistently highlight the helpfulness of staff across various Australian branches, particularly regarding technical advice and equipment demonstrations. While the majority of experiences are positive, isolated issues regarding booking accuracy and equipment reliability at specific locations have been noted.
Pros
- Exceptional Staff Support: Staff are frequently described as knowledgeable, friendly, and willing to go above and beyond, including providing detailed safety demonstrations and assisting with loading or hitching trailers.
- High-Quality Equipment: Tools and machinery are consistently reported to be well-maintained, clean, and in excellent working order, often described as "near new" or "A1 condition."
- Value and Weekend Specials: The "weekend special" (Fri-Mon for the price of one day) is a recurring highlight for cost-conscious users and DIYers.
- Convenient Return Options: The after-hours drop-off service and streamlined return processes are highly valued for providing flexibility and saving time.
Cons
- Booking and Website Glitches: Multiple users reported issues with the online booking system, including instances where reservations were not recorded or defaulted to incorrect locations.
- Isolated Equipment Failures: A few reviewers encountered faulty machinery, such as cherry pickers or saws, leading to project delays and safety concerns.
- Inconsistent Branch Experiences: While most branches receive high marks, a small number of users reported poor service, indifference to safety concerns, or "the run around" when equipment wasn't available at their chosen location.
- Billing and Refund Disputes: Occasional complaints surfaced regarding refund delays, refusal of discounts (such as seniors' cards), or threats of penalties for equipment issues.
Verdict
Kennards Hire is a highly reliable choice for both tradespeople and DIYers, distinguished by its superior customer service and well-maintained fleet. While the online booking system can occasionally be temperamental, the physical service and weekend value deals make it a standout in the equipment hire industry.
Kennards Hire Bairnsdale supplied excellent equipment in good working order supported by knowledgeable staff who made selection and hiring for my needs simple, efficient and effective- will hire again with confidence Show reply
Hired out a rug doctor carpet cleaner from Kennards Hire Mackay. Fantastic service from staff members. Jo explained clearly how to operate. The process was straight forward and reasonably priced. The carpet cleaner is designed very well and easy to use. It came with cleaning tabs and all attachments for under $100 for 1 day. The whole carpet… Read more · 1
cleaning process itself, can be a little physically demanding on the average person, but is a decent workout, especially moving furniture ha ha. Although, using the carpet cleaning machine is quite simple and very effective. Don't waste time thinking about buying a cheap carpet cleaning machine that will do a poor job. This thing is very powerful and does a great job at removing dirt, stains and grime from carpets. I highly recommend Kennards Hire Mackay for anyone looking to hire equipment as they also have a large range of various items in store.
KENNARDS BUNDAMBA, particularly Archer & Blake were very understanding & cooperative throughout my hire of an ELECTRIC EEL which needed to extend twice. The charge was also very reasonable. Show reply
Reviews with attachments
The floor sander I used was very easy to use The customer service was outstanding I can’t wait to have to use them again Show reply
Bloody good service, excellent machinery that operated perfectly and perfect service on the drop off. Couldn't of asked for it any easier Show reply
Installing my own ceiling would not have been possible with the panel lift. Stoked Show reply
Excellent service and great reliable products to use l will use again Show reply
Perfect Tool, did the job in half the time. KENNARDS Really does get the job done easy! Show reply
Great customer service. Easy to pick up and drop off. Show reply
Used to move house, the best decision due to weather conditions and only needing to do one trip! and by far the cheapest option (weekend special Fri -Mon) Show reply
Great experience with Kennards Hire. I hired a stump grinder and trailer, and it worked perfectly for the job. The team helped load the machine and attach the trailer, which made everything easy and stress-free. Fantastic service and great weekend rate deal. Highly recommend! Show reply
Silent generator, use for DJ system on the beach. It worked perfect and we remained in the decibel reading range required for our Event. Show reply
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Great service and equipment, very helpful staff and easy location Show reply
Always the best advise and gear - thank you Malaga team Show reply
I hired the trencher. It came on a trailer and it was a great machine, easy to operate. Probably saved me a good 5 days manual hard labour! Show reply
Hired a Stihl hand held power broom. The team in Winnellie NT were fantastic. Thanks heaps Sheldon (and team overall) Show reply
Very powerful machine, happy with the results, will come back again Show reply
Trolley to remove a 45kg Co2 cylinder. Customer service was excellent. Show reply
Latest follow-ups
Stump Grinder – Machine performed well. However for a unit of this weight manovability was difficult. It would be safer and more productive with some type of drive Show reply
Follow-up · Induction was given and understood. Unit was supplied on a trailer Ground was solid
The crew at Bundamba are amazing and so helpful and friendly Show reply
Follow-up · Equipment was in great condition and the follow up hire of a trailer - well the Bundamba Boyz couldnt have been any more helpful if they tried, on pick up and return. They beat me to the rear of my car before I could even get there and started to unattach the trailer. Amazing service and always with a smile
Stihl demo saw was new and quite easy to use. Show reply
Follow-up · Haven't been back but would if I needed something
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In-depth reviews
I recently had the pleasure of using Kennards Hire, and I must say, their service and equipment quality exceeded my expectations. From the moment I walked in, the staff were incredibly helpful, knowledgeable, and genuinely eager to assist. They provided clear guidance on the best equipment suited to my project, ensuring I had exactly what I… Read more · 1
needed.
The equipment itself was in top-notch condition—clean, well-maintained, and highly reliable. It performed flawlessly throughout the duration of my project, which is a testament to Kennards Hire's commitment to quality.
What stood out the most was the ease of the entire hiring process. The staff made everything straightforward, from the initial consultation to the return of the equipment. Their friendly and professional approach made the experience both efficient and pleasant.
Overall, I highly recommend Kennards Hire for anyone in need of dependable equipment and outstanding customer service. They truly set the standard in the hire industry.
Kennards left me stranded and couldn’t care less – I booked a Ute, in person, several days prior to requiring the vehicle. At no time, during the negotiating of the hire did the staff member mention the requirement to have a credit card available for the day of pick up and that a debit card would not be acceptable. As a consequence, when I turned up to collect the Ute, I was refused the service… Read more
because I was not fore-warned of the need to provide a credit card. It was like I was set up and tricked to the amusement of all their staff - hahah we got another one, look at this poor so-and-so… no Ute, work plans stuffed and now he can walk home, how funny are we!
I spent a day preparing the job which required the ute and I was left stranded by Kennards with no way to complete the job and no way home after being dropped off. The staff stood around, amused and entertained without a care about my predicament, my serious inconvenience or losses. The offer of a phone call was completely useless as nobody commits mobile phone numbers to memory.
The complete lack of care, competence or consideration to customers is a disgrace. I did nothing to deserve being treated in such a way that left me stranded and stuck because Kennards could not advise me of the full requirements for hire prior to pick up and couldn’t care less that I suffered because of their incompetence. There was no care or attempt made to resolve the problem and help me out due to their error. According to the terms and conditions, I could have left my bank account details as an option. Instead, the staff let me walk all the way home in the rain to the Hawthorn side of Norman Park, having no phone. I am a retired pensioner with advanced arthritis in my left knee and it rained.
The service was appalling. Complete lack of care or consideration. Kennards had absolutely no consideration or interest in the hardship they had provided to a loyal, local customer. It was like, “your problem mate, suck eggs, know off you go!” Kennards East Brisbane do not higher vehicles to anyone who doesn’t have a credit card which excludes services to pensioners like myself and low income earners or anyone who chooses not to accrue debt by owning a credit card.
Kennards Hornsby – I rented a 100mm chipper online from Hornsby. As a first time customer the experience was flawless 10/10. * Online order the night prior, create account, attach payment details. Easy. * Morning pickup the machine early before the 0900 scheduled time. Super quick 1 minute drivers license scan then outside to hookup the machine. Workshop guy had… Read more · 1
the trailer attached in moments and I can drive off to get to work. * During the hire, get totally rained out and call to extend. No worries, following day return no stress on the phone. * Manage to finish before COB, return the machine. Again a two minute job to pull up, have the workshop unhook it. Scan the machine barcode, they ask if a want a digital invoice and bam done in less than five minutes. The longest part of the return was walking inside to pickup my complimentary cold drink.
As my first time hiring from Kennards Hire Hornsby, just wow. It's not often you can say hiring kit was a delightful experience. Thanks again team, you made it awesome.
Recent reviews
Needed to hire a concrete finishing trowel (helicopter) for a pour starting at 7am Monday morning. Requested that I could grab the machine on the Saturday prior to closing so it was there when I needed it on Monday as they could not deliver before mid morning… if ya know concrete, that’s to late! And I couldnt pick it up because they open at… Read more
6:30 am.. the pump is there at 6:00 am for setup. The boys rock up at 6:00am and the first trucks at 7:00am Any way.. I was told I’d need to pay two days hire for a machine that would sit in the back of my truck on Sunday before I could use it on Monday! As a builder in cairns…, I hire a lot from the cairns kennards.. guess what no more! Throw away my card details… ya won’t be seeing me again.. Coates hire just around the corner.. I have the machine.. it’s Friday arv! And I’m only paying for mondays hire.
The guys at Port Melbourne were a great help with supplying an Athena Scissor lift to my workplace, considering that access is a bit challenging. They were great. Show reply
Car transporter trailer hire for 400 km round trip. Trailer towed perfectly loaded and empty. Easy to load and unload. After hours return great feature. Very helpful staff and excellent value. Was first time I've used Kennards but will definitely use again. One indicator was dead, very hard to get hitch to release and safety shackle worked loose but these were minor issues in bigger picture. Show details · 1
I was so happy to find exactly what I needed to do the job in my yard at half the cost that I was quoted by a contractor. My first experience with Kennards and I will certainly return. Show reply
Fantastic service, advice on selecting the right equipment, streamlined friendly collection and return process and the Cherrypicker was well serviced and ready for work. Great work Bendigo branch staff! Show reply
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Hi Dan, We're sorry to hear about your recent… Read more