- Sign in
- Write a review
Jim's Diggers
Great work, healthy lawn (Epping East Branch)
I’m very happy with the site preparation and lawn laying by Tony from Jim’s Diggers Epping East branch. After our extension the builders had removed the top soil from where we wanted a lawn and the ground was hard clay. Tony brought in a range of machines to loosen the soil, even it out and add topsoil. They helped us choose the right lawn and laid it. 2 months later it’s the healthiest lawn we’ve ever had and it has survived all the summer heat waves. He and his staff were lovely and gave both our young kids a long ride on the digger. Highly recommend Tony. Lou, Preston.
- 2 reviews
- 1 like
Disappointed
Hi hire Jim's digger to fill my containment walls and divert water from my property. The work was completed in one and half day but they have charged me for three days. Sunday they travel to my area no work done but was charged for a full day. Monday a full day of work done and charged, was happy with this. Tuesday three hours work done and travel home. While I will pay a decent wage for a decent work I thought that $4,950.00 was a bit rich. Obviously they like to take advantage of window pensions who they think has money because of the size ...
Read moreof their house etc. I was disgusted with their action even though they did a fair job. Just make sure you get a firm quote from these people and don't allow them to add any extra. I was told they usually charge $1,100 a day for work. I knew I would need to pay accommodation on top of this but fair is fair but this company certainty doesn't believe in being fair, so beware.- 10 reviews
- 11 likes
Disappointing and waste of time
Their contact centre referred us to their local franchise. He took a week to come and look at our backyard and it’s been more than a week and he hasn’t provided a quote. They guy was not interested in the job at all and only visited because of the call made from their contact centre. Instead of wasting our time should have been honest upfront. Will never hire anyone from Jim’s again.
Im sorry you have had this experience. Pls call 131 546 and make an official complaint so we can deal with the FSE in question as we have recieved no complaints of this nature, All of our FSEs remain hungry to help all of our customers.
Great job would recommend
Hired Jim’s Diggers Campbelltown to redo backyard. Couldn’t be happier with the way it turned out great suggestions on different aspects of the job and the professionalism of Geoff and the guys.
- 3 reviews
Great job!
I was searching for people for a site clean and contacted three companies. Jim’s Diggers was the first one to respond. Within minutes, I got a call from Elias. Within hours, he visited the property and got a reasonable quote the same day. He was very professional, straightforward and easy to work with. He’s done a great job and has done more than what was expected. Have already recommended to friends. Thanks, Elias.
Thanks Elle. So happy that we could look after you.
Disappointed
I hired Jim's Diggers thinking they would be knowledgeable about how to prep a backyard for new paving and new roll on grass. I advised this was the plan and that my backyard needed to be leveled properly. When he said he finished I questioned why my grass hadn't been dug up for room for new grass, but was told to leave it, that much soil would be dug up to do this. Basically he talked me out of it. I really had no idea how to properly prep my yard. The rest of my yard had the sand the same level as pavers I had left in the ground. I had to pay...
Read more minimum 4 hours and with just over an hour to go, he pretty much skipped away happy as larry. So a few days or so pass and a landscaper comes over. I was told all my existing lawn had to be dug up and much more soil had to go. I told them I already paid $500 to have a guy from Jims Diggers prep my yard, but they laughed saying there is no way it was prepared for new pavers or lawn and that it will have to be done again properly. I called Jims Diggers and was advised they will notify the franchise I used and that someone will be in touch. I'm still waiting for that call! Not impressed! I don't have a tree in my backyard that grows money. What a waste of my money and time. And to think the guy would be more knowledgeable than me. What a mistake in judgement on my behalf!Hi Lydia. The FSE involved in your job is no longer with Jims Diggers. It appears the process has failed you somewhere here as we have a 100% Customer Satisfaction Guarantee as detailed on our website...
Read more. In this instance if another trade has rectified already it cant apply but in future if a Jims Diggers person cannot satisfy you, another appropraite Jims Group Franchisee would be engaged at no cost to you. If no one else can help from within Jims Group, we would engage a 3rd party contractor on your behalf and again at no cost to you. I again apologise that you have had this experience. You can see from our other reviews this is not normalI'm very disappointed again for you taking TWO months to reply. I was told i would get a response asap ! If your company was really willing to adhere to your guarantee that someone could come out to r...
Read moreectify the matter at not cost then a response would have been immediate. That's not being helpful. And of course i had to use someone else to redo the job. It cost me another $500...again. if you were willing to abide by your 100% customer satisfaction then i would get my money back. I have proof I had to use another company to do the job right. I have photos of the job that was done prior to being rectified.Im sorry but we rarely check this as we dont run the platform. This doesnt help now but you needed to call the National Call Centre at the time to request follow-up. Sorry again.
- 2 reviews
- Verified
Glenn from Jim's Diggers in Penrith
Glenn was friendly and professional; quote was perfectly reasonable, no 'hidden charges', he was open and honest about any potential additional costs.
In terms of the job, Glenn was excellent; worked very quickly and efficiently, minimum of fuss, quality of workmanship was first class. Would happily recommend his services, and also we would happily reuse him should we relocate in the future.
Mark from Jim’s Diggers South West Sydney
Mark was a professional Allround. Great communication, on time, and easy to work with . Mark levelled the front and back yards for our new home. Pricing was great. Highly recommend.
- Verified
New turf laid fantastically.
Glenn did a great job laying my new turf. Fantastic service and very nice to deal with. He was very professional and followed everything I asked for. My yard looks wonderful, very highly recommended.
Quality job
Reliable, Easy to deal with, very Competitive price and our backyard looks a million bucks! Thank you Jim we will definitely be using your services for all our future renovations
- 10 reviews
- 5 likes
Customer Service Excellence - Sydney -Penrith
These guys are GREAT!! Had them prepare my yard for new turf. I couldn't have asked for a better job. Glenn was a pleasure to deal with. Listened and followed my wishes without any issue. Checked with me regularly to see that I was happy with the progress as he completed the stages of work. Competitively priced. A+ I'm stoked. thanks Glenn.
Mitch
Mitch went above and beyond, with what was required for the job. Thank you so much Mitch for your workmanship and eye for detail.
Highly recommended to everyone.
Keep up the Great Work Mate!
Mitch Newcastle
Service outstanding explained to Mitch what was required and job needed the workmanship shown by him outstanding did everything I asked and still willing to do more highly recommended Jim’s diggers
- 2 reviews
- 2 likes
Thanks helps Mitch diggers from Newcastle
Thanks for your help mitch. You advice and personality was a treat. Thanks again. Very professional and a great work ethic, dont stop for breaks he kept going. I would recommend to all.
Ross from Newcastle
Mitch was professional from the outset, delivered on time, machine in tip top condition, attachments all supplied, when delivered went through a complete demonstration on how to use, even did some of the work for us, showed us the safety devices, if we got in trouble he was only a phone call away, highly recommend the business and the quality of the machine, 10/10 all-over for Professionalism
Please add my review to Newcastle Branch of Jim's Diggers review page
Thanks for the Review John. We have shared your great review to facebook
Questions & Answers
I wrote a review to Jim's Diggers, Newcastle, Mitch Hicks,
Mitch still has not received the accolades he deserves, please have this addressed
John Ross
thanks john. we have published on our national Facebook page.
I wrote a review to Jim's Diggers, Newcastle, Mitch Hicks,
Mitch still has not received the accolades he deserves, please have this addressed
John Ross
Get an answer from our members and Jim's Diggers representatives
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Lorraine, Apologies but we dont monitor this. We have a 100% Customer Satisfaction Guarantee. Did you call 131 546 with your concerns?