Thermann G-Series 26L
Verified2 reviews
Thought I’d write a review after seeing all the negative feedback surrounding this product, I have had this system installed for two weeks now and it was recommended from my long term plumber, and honestly it hasn’t missed a beat, it’s a fantastic product for me, wife and two girls in a single story home. I was second guessing my plumber after reading all the negative feedback and questioned his recommendation but I’m extremely happy with going ahead with it, mine hasn’t got temp problems or fluctuations, or sound loud like a jet plane taking off, just sounds like a standard gas hot water service to me. It’s more than hot enough at the base 50 degrees set (which can be turned up slightly if you want to be scorched) I actually asked the plumber to get me the hotter one but he advised not to and I’m glad I didn’t so yeah just thought I would leave my two cents on it, yes I would recommend to friends and family and hope this helps you too
Purchased in .
- Household Size: 4 person(s)
This unit does one thing well - it produces hot water and is the only reason I give it one star. The unit is LOUD and the noise it makes is unacceptable if it is fitted anywhere near a living space. When the heater kicks in the sound is like a jet engine at idle. This is certainly louder than the old Rinnai 26 but isn't too bad. What is bad is the running of the cooling fans after turning off the tap. Regardless of whether you have run the hot water for 5 sec or 5 minutes, the cooling fan kicks in after the gas heating stops and the increase in noise level is significant, terribly annoying and runs for a full minute. We now close windows and doors when we know hot water is planned to be used.
Reece after sales service reviewed the system and said it was all normal. Apparently a larger cooling fan has been introduced and this is why it is noisy. I wish I'd known before changing from Rinnai.
The plumber who recommended Thermann as a replacement for the old Rinnai hadn't heard the sound of this model before and has stated he will no longer recommend Thermann.
Having tried to live with it for a month we are getting rid of it and replacing it with a Rinnai. Lesson learnt.
Hello N.G. Thank you for your inquiry, we are very keen to provide a positive experience for you. So we can best resolve this issue for you, could you please send your contact details to update@thermann.com.au where one of our experienced Thermann product specialists will contact you directly. We look forward to hearing from you soon.
Regards,
Thermann Hot Water
Thanks but it's too late. We had the unit reviewed by Reece after sales service who consulted Thermann and advised everything including the noise was normal and we couldn't put up with it. We have already replaced the unit with a Rinnai B26 which is quiet, produces hot water well and in my opinion is a far superior unit. It is too late to provide a positive experience with Thermann.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hello Jim, Thank you for taking the time to leave such a detailed review. We really appreciate hearing about your positive experience, particularly after you took the time to research the product and weigh up the mixed feedback available online. It's great to hear the unit is providing consistent hot water for your household and performing exactly as intended. We're also glad your plumber's recommendation proved to be the right one. Thanks again for sharing your experience with others who may be considering the product. Enjoy the hot showers, and please don't hesitate to reach out if we can assist in the future.