7 years ago I bought 5 Thermo.ix TM5. Last year I had a repar on one in excess of $ 500 + $ 169 for freight and quoteLast month I had to send an other one to the service centre. The quote was in excess of $ 800 + freight and quote. Not a good record for a machine which now costs $ 2,600. 4 of the 5 machines were a present to my daughters and… Read more
daughter in laws. The machines are used private residential very very sparingly. I advise anyone who wants to hear it to stay away from a product of such inferior quality! A pretty discusting experience. SCHAME YOU THERMOMIX
I bought a Thermomix about ten years ago, having been advised by a sales consultant that it was excellent quality and would last me decades. A couple of years ago the weighing mechanism stopped working and the dial was working only occasionally. More recently, the recipes were not displaying on the screen and my machine was not recognising the… Read more
various recipe chips I'd purchased. So I decided to get it serviced. I had to pay $169 before I even sent it off. After that, I was told it needed new parts. The service ultimately cost me $305. When I got it back, it still wasn't recognising the recipe chips. I contacted my local consultant who told me the recipe chips had been discontinued and I'd need to buy a cook-key, at a further cost of $249. Not only that, the Cookidoo subscription (for recipes) would cost $89 per annum. She also told me that Vorwerk would stop servicing my TM5 in about 5 years' time. So much for my Thermomix lasting decades! Given the high price of a Thermomix, I had far higher expectations of both the product and the customer service. Very disappointed!
Beware of Thermomix’s Subscription Practices I purchased my Thermomix in 2018 along with a one year Cookidoo subscription. After that, I used the device without a subscription until 2023, when I decided to repurchase Cookidoo. However, I was unaware that the terms and conditions had changed, effectively enrolling me in an ongoing subscription. … Read more
In 2024, I sold my Thermomix and no longer needed the service. Over Christmas, I noticed that Thermomix had deducted money from my account, even though my credit card had expired the previous year. When I contacted them, they refused to provide a refund, citing their terms and conditions.
They claimed to have sent me a reminder notice before renewing the subscription, but I never received it. Despite multiple requests for proof, they have been unable to provide any evidence that the reminder was sent.
I am extremely upset about this, not just because of the principle of the matter, but also due to the poor customer service I received across every platform I contacted. The lack of transparency and unwillingness to resolve the issue fairly have been very disappointing.
Because of this experience, I will never purchase a Thermomix again. Their poor customer service and subscription policies have completely lost my trust.
I want to share my experience so others can be cautious when signing up for Cookidoo. Make sure you fully understand the subscription terms and confirm whether you are receiving renewal notices, as canceling may not be as straightforward as expected.
Reviews with attachments
Vey unsatisfied – I have had issues with the heating iv sent it in for a service, only to have the bowl returned badly pitted. The service was not great and I don't believe they are worth the money. EXTREMELY Unsatisfied with my purchase. And definitely would NOT recommend or buy another. Show details
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waste of money!!! – I got the Tm5 only from 3 years and this how it look like now. The crack on the arms of the Thermomix stat to appear after 1 year only but they were quit small. Slowly slowly they are start to expand. The crack under the display it recent. The burn mark on the bowl base just happen 3 weeks ago. the scale stop work properly after few month and the… Read more
time bottom jump the numbers. I did contact the costumers service where they suggest to send my TM5 to the repairs department for 99. but they will not guaranty me that the damage will be repair. And if so, will cost me more money looking the nature of the damage. They do not know why my Tm5 got those damage and when I suggested that maybe my Thermomix had some manufacture faulty, they denied. At some point the manager of the customer service said that the crack on the arms appear because I remove and replace the bowl to many times! Is that what we suppose to do when we want to transfer the food from the bowl to the plate??? What about the crack on the base of the scream? What about the Burn that appear on the bowl base??? They could not give me an answer. They were keeping repeat to send the thermomix to repair for cost of 99.00 pound. The customers service is awful. They never said that they were sorry for the damage of for the stress I was going through. They never suggest any other solution to my problem rather then send the Tm5 for a repair that cost me money. It really look like they are only interested on making more money rather than making a customer happy!!! I am very angry for the way they manage my problem and I can not suggest to anyone to by the Thermomix.
Reliable and Easy – We have had our Thermomix now for over a year and it has been the best purchase we have made. It is so simple to use and we use it daily. Show details
Positive reviews
Great machine – The Thermomix is a great kitchen appliance that can replace almost all other appliances in your kitchen. The ability to precisely control the speed of the blades means it can perform multiple tasks such as mixing, blending, chopping, grating, pureeing, cutting milling, and pulverising. Also, the ability to heat things gives it a whole new set of… Read more
functions and recipes. The most up-to-date Thermomix is the TM6 but I would suggest getting the TM5 unless you want to spend $2359 plus the subscription for online Cookidoo which is the main feature of the TM6 and costs $69 a year. With the Tm5 however you can get recipe chips which usually come with the machine. Also, you can buy it second-hand for much less and no subscription is needed for recipes. (unless you get the Cook-Key which gives access to the Cookidoo recipes online and also costs $69 annually)
Love it! Nearly 7 years on and have never ever regretted my decision to purchase – I love the intuitiveness of these machines. You can put it on speed 9 with say almonds and it will do them to a fine grind, however if you have a liquid in the bowl, it knows and will do it as more of a pulse rather than just constantly spinning at speed 9. I only noticed it did this a couple of years ago. Yes, of course you can do most things in… Read more
other ways, but that generally equates to more time or other appliances that are needed. Highly recommend the addition of a second bowl set, I got one when I first got my machine and it has been invaluable. In my 6 years and 11 months of ownership, I have used my machine on average at least once per day. Some days I might not use it at all, but then on other days I will use it multiple times. I am actually wanting to get the TM6 as well so I can have two, there are often times I'd like to use two at the same time doing different things :)
Love my Thermi – My TM5 was passed down to me and at first I was very overwhelmed by it, but now I use it multiple times a day from cooking meals, to baking, to even dog treats. It has opened up a whole new world of food for me and I love being able to make so many things from scratch instead of constantly eating processed foods.
Negative reviews
machine 'servicing' - ripped off – I made to have to buy a new bowl (without the return of my old one, which I own), I have was made to pay $400ish (including the new bowl) for a machine to be serviced only for it to be returned still not working, I have been without a working machine now for at least a month. Last week I sent another service request and received no response. Show details
Hi Catherine, we are sorry to hear you are experiencing… Read more
Good concept. Poor quality product. Should be a quarter of the price – Our TM5 has had every imaginable failure. Build quality is incredibly poor for the price. They profit well off of the repairs as well. And the interface is hideously slow. Gets worse every update. Not impressed with Vorworx. The community and recipes have value. The concept is good. Just buy a cheaper alternative if you like this style of cooking.
Lack of service centre in Sydney – Cannot drop off the unit to a service centre to see what is wrong with it and get a free quote. Need to pay $169 and then you have to find a large enough box, packing material and then lug it to a post office. They aren't exactly easy to carry in a large box. Not impressed with all the mucking around for what I would think is a popular product. Show details
Recent reviews
Very poor quality – Very poor quality Thermomix TM5 and absolutely dreadful customer service. I purchased the machine in 2017 and needed to pay approx £400 repairs in 2022. Machine broke again in 2023 and the customer service response was "out of warranty - purchase again on our website". Avoid buying such an expensive machine that barely lasts a few years Show details
Hi Adam, we are sorry to hear about your experience… Read more
Find out how Thermomix TM5 compares to other All-In-One Kitchen Appliances
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Terrible customer service – It’s a great appliance when it’s working however when it stops working they expect $$$$$ to have it fixed. I have just had mine sent away for the scales malfunctioning and they have responded with a quote for over $500. I am truely disgusted that an appliance that costs this amount of money does not even last 10 years. This was my second machine… Read more
as I had already upgraded but I will think twice next time. I feel as though thermomix as a brand are morally corrupt and will do and say anything for more money
Liquid spill!! Major Flaw in product!!! – My son spilt liquid into machine without seal. I then had it repaired only to find two years on I have had major issues with the machine. $580 worth of further damage this caused. With such an expensive machine this is a major flaw. My advice would be don’t buy a second hand machine withouy knowing it’s history. Mine was purchased new.
Terrible customer service – I do enjoy having my thermomix however I find it is an overpriced appliance as I rarely cook meals, I chop, weigh steam but cooking isn't the same then on stove top or oven, risotto's come out ok...But the most frustrating and disappointing thing of late is the customer service. If there is a fault, for example the scales don't' work they expect… Read more
you to pack your 2.5K appliance and send through Australia post, even if you reside close to their Braeside facility they will not accept drop offs or your own personal courier. I find this appalling and disgraceful. Why should you be expected to pack your overpriced delicate appliance and post through Australia Post. Lift up your game Thermomix...
Hi Cassee, we're sorry to hear you've not had a great… Read more
Service is unacceptable – Firstly I do like my Thermomix 5 but I don't use it very much which is fine as it is there when I need it. I recently called to have something fixed on the machine which is purely cosmetic as the machine works perfectly. I am perfectly happy to pay for labor and parts as necessary. I was told I had to prepay $135 before they would even look at the… Read more
machine and this would cover sending it by Australia post. I actually live close to the service centre so it is far easier for me to drop the appliance to the centre and pick it up. Anyway I paid the $135 and dropped my Thermomix to the service centre where they told me that one of the parts I would like replaced was not in stock and wouldn't be in until after June. Ok so maybe I can bring it back and get it replaced when it comes in? No I would have to book it in and pay $135 again plus parts! I have no problem paying for parts and labor but don't like to be taken advantage of. Thermomix are taking advantage of customers and overcharging for service. Is this now how you make your money by taking advantage of good loyal customer. Shame on you!
Hi Susan, we're sorry to hear you've not had a great… Read more
Got back my kitchen mojo! – In 2016, I finally got to see a Thermomix. I knew then it would change my life in the kitchen! I now own a TM6 too! No regrets at all. Show details · 1
So quick, efficient and professional – I spilt milk which went in the casing of the thermo and wanted to send the thermo off to be cleaned out and serviced to prevent rust. I called in the afternoon, made the upfront service fee of $135 that night. Sent the thermo off the next afternoon, after also breaking the blades (good timing I suppose). It arrived in Brisbane the next day, I was… Read more · 1
updated the whole process. I needed a couple of parts, I was sent a message to pay, which I did straight away. By that afternoon I had a tracking number saying the service was complete which parts were replaced and it was ready to be dispatched. Next day I received my thermo back in the mail. Before sending it off I was worried about being without as it is in daily use at my house but before I could even run to the shops and buy a cheap set of scales and blender it was back in my kitchen. I was so happy with the speed and consistent details they kept me up to date.
Recipes should be in alphabetical order making it user friendly – Recipes should be in alphabetical order making it user friendly. This is not the case since the TM6 arrived. So basically to spend over $2000 on a product that you want your recipes in alphabetical order, I now find I am scrolling through from A-Z just to find a recipe. Very time consuming and frustrating to say the lease. Don't waste your money. Vorwerk do not care about their existing customers who own a TM5. Don't go there. Show details
Thanks for taking the time to leave this feedback.… Read more
Expensive average kitchen appliance with appalling sales tactics and service – I've had my TM5 for several years, and use it on average 2-3 times per week. It's fairly good at making dips, soups, risotto, custard, corned beef, passata, biscuit and bread dough. It's poor at yoghurt, most meat dishes, rice, eggs, Bolognese type sauces etc. I purchased the TM5 for my husband as a gift. He was interested in making yoghurt, as… Read more
well as Italian pasta sauces. We tried cooking meat curries but these turned to mush. The automated yoghurt recipe was a complete failure. We've gone back to easiyo, as it gives consistently good results.
Whilst we're not impressed with the machine, it's okay. As we've spent an enormous amount of money on it, we've persevered to make sure that we got value for money.
The service is atrocious and deserves zero stars. I received a replacement machine due to multiple problems within warranty, however this was only due to the intervention of State Fair Trading.
This company appears unaware of their obligations under Australian Consumer Law, particular consumer guarantees.
Overall the machine performs a range of functions reasonably well, however nothing like the sales hype. There's a great range of free recipes online. No need to sign up to subscription services.
The sales model of MLM means that there's significant pressure to purchase. Unfortunately if something goes wrong, expect no customer service.
When I purchased, there was no real competition. Now there's a wide range of reliable brands offered through reputable retailers at a better price. Minimal adjustment needed to adapt Thermomix recipes to other machines.
If you are thinking about a Thermomix, don't buy one. Check out other options offered through reputable retailers. There's better options that can do more functions than Thermomix.
Rubbish rip off – Had issues with the scale feature. Sent it back to thermomix only to be told it will be over $600 to fix. The TM5 came back and stopped suddenly halfway through a cook and would not restart. It has now gone back to Thermomix again, we won't be paying this rubbish company one more cent for repairs and will tell them to throw it in their bin to save us the dump fees! We will never ever buy another Thermomix product. Show details
Find out how Thermomix TM5 compares to other All-In-One Kitchen Appliances
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Its great for some things, not for others, customer service-not great – I have had my thermomix for a few years now, I only use it for slices,biscuits, salad,risotto and dips, it does all of these things wonderfully, my family did not like the texture of the meat dishes so I don't use it for that. Recently my TM5 has had problems with its scales, up to this point I have not needed to contact Thermomix service,… Read more
unfortunately they are not very helpful, they cannot tell you how much this repair would cost, not even a ballpark figure, so you could send the thermomix back at a cost of $135 (prepaid) and then they charge you the parts. So theoretically they could charge you anything, apparently they will send the machine back if you don't want to pay for the repair. I think as this is a very common problem with the TM5 they would know how much it would cost to replace the scales (worst case scenario) but they refuse to give any idea of how much it would cost to fix before you send it. This is very disappointing Thermomix, you could absolutely give an estimate of how much a common problem would cost to fix.
It was good, until the new model came out – I had no issues with mine, but didn’t use it very often. Then the new model came out and so did a series of upgrades...after the first upgrade my times dial stop working and just did it’s own thing and after the second, my scales are out. Not only are the scales out, I can stand there removing and replacing the same item and get different… Read more
results. I have been told I have to pay for a service, which considering how much I have used it is just annoying and frustrating that I need to spend any money on it.
This company has the worst customer service ever seen – Think before you buy !!! this company has threatened bullied and zero customer service if there is a problem with the machine you will go through the ringer to have it fixed. I shall be taking legal action against them so if anyone else has had issues I advise to take same suit of action ! They should not be allowed to treat customers the way… Read more
they do and get debt collectors straight at you with no accountability for their actions!
For the amount it costs definitely not worth the hassle of dealing with these people.
Read reviews before you buy I regret not doing so.
Faulty TM5 - regretful that we ever decided to purchase this overpriced product which has continued to break – We bought a thermomix TM5 3 years ago. We are now awaiting our 4th (!!!) replacement blade...Despite contacting thermomix to report this, we have received poor and impersonal service suggesting that this is not an issue with the quality of the product itself but an ongoing fault of ours. We have repeatedly said we use the machine in line with the… Read more
thermomix recommendations. The last email we sent approx. 3 weeks ago was ignored by the company...We are appalled that there has been no attempt to rectify this ongoing issue and we have been left incredibly disappointed and regretful that we ever decided to purchase this overpriced product which has continued to break. Is this an issue with the TM5 line itself??? Surely any half decent company would see this as an issue and recall the machine. Anyone reading this please avoid this company and it’s products.
So amazed – I am amazed at the Thermomix (TM5). I am NOT a cook and now I can make beautiful full course meals so easily. Every single recipe I've tried has been fantastic. I understand now why people have been raving about them. Easy to use. Easy to clean. Amazing. Show details · 1
Avoid like the plague – Dont buy it the worst customer service if anything goes wrong. You cant personally drop it back to service centre they have changed their policies now due to COVID and you have to do it all via Australia post. They make it absolutely impossible to get it fixed avoid this company like the plague.
Hope it never needs a service – If your Thermomix breaks down, there is no service back up. What you will be asked to do is pay a fee whereby you will receive a mailing number, pack up your machine and drive it to the post office. If there is no need for parts your machine will be returned and you can pick up from post office. Complete lack of customer service. So hope you have… Read more
the time to do all this for something you paid $2000 for. They just palm all the work onto the customers. Throwing mine in the bin. I am not here to do their job for them.
Service enquiry – I phoned thermomix Perth about getting some work done on my machine and wanted to drop it in. Seems that service has been discontinued and now i have to post it. Anyone else had that experience? Show details
Just an update. When I bought the T5 I was told to move it as little as possible bcos of the… Read more
Can’t live without it – Couldn’t live without it. I’m a mum of 3 & work more than full time and even using the TM to help me remove skins from garlic is a huge time saver let alone the other things it can do. It has received a lot of bad rep coz of the TM31 model but then again, I owned one of those and had no problems. Show details · 1
Cookiedoo – They put cookiedoo on direct debit and hope you forget... Don't be a fool like us... Don't subscribe in the first place and keep getting charged the ridiculous annual fee !!!
Not Happy. Terrible Service – I sent my TM5 back to have the Scales looked at as they had stopped working suddenly. I was told in an email that I had to pay $135 for the service fee. I had no choice but to pay, otherwise my machine wasnt going to be sent back to me. The work had already been completed. There is a fault in these machines, and we are all paying out money for something that isn't our fault!!!
Warning, blew up and doesn't work – My Thermomix was hardly used, perfect condition. Honestly used under 25x in total in no way did I get the $2000 value out of it. While cooking rice, I hear a huge bang. Ran into the kitchen... the lid has blown off and the hands were moving in and out. now machine wont work at all with fault codes C160 & C144. Luckily no one was injured. Should really be removed from the market, this incident was terrifying Show details
Makes life SO much easier – I was weary about buying a thermomix due to the price tag so I bought a secondhand TM5 still in warranty. Ever since I brought it home, it has been used every-day! WOW, does it make food prep/snacks easier. I bought a second bowl, blade set as i found i was always washing my 1 bowl. Much easier now that I have two!! Its easy to use once you get… Read more · 1
the hang but its all about trial and error. Cookidoo is amazing for recipes and so are the "Skinnymixers" recipe books (The Healthy Mix IV is our fav). I would recommend to anyone! (I have 2 adults + 1 toddler in my family)
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Hi Dieter. The initial Service Fee for a Thermomix is… Read more