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lunawang66
lunawang66
  SK2000MB4

I had always been a great lover of this product however after two years of using the thermos, the black plastic on the lid started chipping away and melted. God knows how long I had been unknowingly drinking microplastics. After finding out that products made from 2009 to 2022 were recalled due to the unreliability of the material, I reached out to Thermos for a replacement lid only to be told I was not eligible? Zoom into the photo of the chipped and broken lid and tell me again I am not eligible for a replacement lid? The worst customer service received from a reputable company, or so I thought. Do not buy these products. Do not offer replacement lids to your customers and then reject their claims. Do not advertise a recall and reject our claims! I am not the only one who has been rejected by Thermos! Not happy.

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Independent Consumer
Independent Consumer6 posts
  SK2000MB4

Not so Good – Worked perfect for about 3 Months lasting 12+ hours of hot coffee. Now it's down to about 2 Hours of hot drinkable coffee. Won't be buying another one of these that's for sure

Jay
Jay2 posts
  SK2000MB4

Customer service TERRIBLE – Brought flask 3 months ago , there is a glass or metal sound coming from the walls of flask, explained it was used for boiling water for newborn bottle , was told no idea what it could be send it back at my expense no help at all , reception had no idea what she was taking about Never buy this product!!!!

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