Timekettle M3

In just a few short months, and relatively little use, the right earbud has effectively stopped working. The volume is so low it is practically inaudible. We all understand products fail from time to time. It happens. But worse than the inconvenience is Timekettle's service, which leaves a lot to be desired. They ask me for the same details (order details, troubleshooting etc.) over and over again, in what I can only assume is an attempt to make it difficult to claim under warranty in the hopes that I'll just give up.