Disgraceful customer service
I recently purchased a TF-6211PVR from JB HiFi. On getting the PVR home I discovered it only has Ethernet connection and no WiFi. Ok that's my fault for not checking and making an assumption. So, I purchased a dongle online from the Topfield website. This was where I started having issues. Once I connected to my wifi network, I found that I could not connect to Netflix, or any other streaming App for that matter. I just ended up in this frustrating circular dead end. I called Topfield on their 1300 for help. I did this at least four times...(during normal business hours BTW) and each time after being placed on hold for about10 minutes, I was disconnected. Message saying the office was unattended and to send an email. I then wrote an email via their website asking for help. After four days, no response, I wrote again and no response. It's now been over 6 weeks and still nothing. The online manual (PDF download) didn't help either as does not reflect the interface, which by the way is a shocker, not at all intuitive. Thus, I seem to have been left with a worthless product. In fact, there may have been nothing wrong with it, I just needed some support. In the end, I contacted JB and they were happy to give me a full refund. Good on them. That left me with a Topfield dongle that I had no use for. So I packaged it up with a nice letter explaining my predicament and asked for a refund. That was a month ago and I have heard nothing from them since. I have since bought a Fetch TV and absolutely love it. I would advise anyone considering buying the Topfield PVR to reconsider and by something else....In particular, the FetchTV. It's so easy to use and set up. Brilliant performance too.
Nice personal video recorder with Android built in.
This set top box has the ability to stream live TV to wireless devices such as your smartphone or tablet. I have compared this feature against the Humax PVR 4 Tuner and the Topfield wins on performance. The Humax buffers the live stream with a 8 second lag. Whereas the Topfield has less than 0.5 second lag, which is negligible. Humax should learn from this, as that ridiculous lag is not considered as live streaming (LOL). I originally purchased the Humax and then swapped it with the Topfield which costs a lot less.
Another handy feature is ...the ability to use your smartphone as a keyboard/mouse when navigating via the Android web browser. Quality of TV recordings and playback is good via the built-in 500GB hard drive. I have installed Kodi v16.1 (for Android) and it works well to stream online content. So this set top box can also act as a media centre.
Questions & Answers
Hi. l have a topfield TRF-7160 HD Digital recorder connected to a old digital tv. Can i connect it to netflix as l already have netflix on my main tv which is a smart tv. Hoping you can help me as l dont know if to buy something to do it or my TRF7160 can connect to netflix. THANK YOU JENNY WILLIAMS
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