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Travel Money Oz

Travel Money Oz Questions & Answers

3.8 from 372 reviews

11 questions from our users

Marie

Marieasked

Hi , can my 17 year old use this card for traveling ?

1 answer
Travel Money Oz
Travel M.Travel Money Oz

Hey Marie,

Yes! Your child will however need to complete the identity verification in person at your nearest Travel Money Oz store. Only Australian Passport or Drivers License will be accepted as valid ID. Hope this helps :)

Thanks,
Jordan


Marie

Marieasked

Hi , can a 17 use this card?

2 answers
Travel Money Oz
Travel M.Travel Money Oz

Hey Marie,

Yes! Your child will however need to complete the identity verification in person at your nearest Travel Money Oz store. Only Australian Passport or Drivers License will be accepted as valid ID. Hope this helps :)

Thanks,
Jordan

Marie
Marie

Thanks


Swigol S.

Swigol S.asked

Don’t you guys ever going to the flinder store in melbourne. their staff is untrained, very rude and unprofessional.

2 answers
HR John
HR John

No, I used the store at Westfield Knox, very helpful and patient.

Travel Money Oz
Travel M.Travel Money Oz

Hey Swigol,

We've reached out to you via the review you've also left on our page in relation to this.

Thanks,
Jordan


Jacqui

Jacquiasked

Having problems loading money into my card from overseas in Spain. Is there an office in Sevilla?

1 answer
Travel Money Oz
Travel M.Travel Money Oz

Hey Jacqui,

If you'd like to send through an email to feedback@travelmoneyoz.com with your contact details our team will be able to assist you with this :)

Thanks,
Jordan


Greg N

Greg Nasked

My husband and I are in Hawaii and the Trevel Oz card works in shope, restaurants etc but we cannot get cash out of the ATM'm. We currently have no cash left for tips. It says the chip has an error?? Will try again today but not confident. What do you suggest?

2 answers
Chris
Chris

call them on +61 300 786 403

Travel Money Oz
Travel M.Travel Money Oz

Hi Greg - if you could please give us a call as soon as possible that would be great! You can reach us on
+61 2 8974 0856 from Hawaii or email us on feedback@travelmoneyoz.com

I hope this helps,

Thanks
Lucy


Marl S.

Marl S.asked

Can you get a card in one name with two access cards ?

2 answers
John v
John v

Hi Marl S
Yes you can have 2 cards, but probably not in the same name. We had two cards one in my name and another in my wives name. However you have to give an email address for each card and you can not use the same email address for two or more cards. I have 3 email addresses so we were able to have the other card with one of these email addresses. We thought that it was better to have two cards for if you would loose one for instance you still have the other to use while the lost one get replaced which would probably take some time.
I am not sure if you can have two cards in the same name as we did not ask them, but I don't think you can, but I can't really see why not, just ask them. Personally I think it is a good idea not to put all of your money on the one card. Hope this helps you.

Travel Money Oz
Travel M.Travel Money Oz

Hey Marl,

Unfortunately you can only have one card per account. John is correct in saying a second card is available under a different name and account number. Hope this helps.

Thanks,
Jordan


Anita H

Anita Hasked

My daughter and boyfriend transferred all their savings into a Travel Money Oz MasterCard before travelling overseas. They both have been unable to access their money and have had NO luck trying to contact the company. Their 1300 number on website is unavailable and nobody responds to their email. Does anybody have an emergency number to call or any suggestions?

1 answer
Mary
Mary

Try lodging a complaint with the Ombudsman


Kat

Katasked

Can you have USD loaded onto a travel card priorto leaving the country or once your in the country

2 answers
Beej
Beej

Avoid the travel cards, look at the reviews for them, they get a commission for selling them to you and then cost every time you use it .

Diane01
Diane01

Don't go with Travel Money Oz card. If you need to get a card, get either a Velocity card or there's one from ING where I think the fees aren't as high. Yes, you put Aus dollars on it and then go on line and can change into USD.


Gavin F

Gavin Fasked

Why won't my travelmoneyoz card work in bali I've pre loaded it but now can't get the money out I've tried using the ATM and just paying for meals but it gets declined by saying it can't find the financial supplier.do you have to authorize the card to work overseas

1 answer
Jazz
Jazz

The rubbish card is NOT accepted everywhere. I found that out the hard way too. Visa is but MasterCard is not. Unfortunately there’s little help you can get from the company, I suggest copping the atm fees and using cash. Tell everyone never to use this companies card. Sorry to hear that you’re another victim of theirs Gavin


Moz

Mozasked

What happens if I don’t use all the uploaded $’s-how does the refund work?

No answers

Judy

Judyasked

If I load Australian dollars on to my Travel Money Oz card and withdraw with a different currency ( we are going to Africa and will need a few different currencies) the exchange rate is a rate determined by Travel Money Oz plus a small fee. Is the rate determined by Travel Money Oz higher than the Master Card exchange rate? In the case of Travelex card it is Master Card exchange rate plus 5.95%.

No answers

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