Travelex Cash Passport Questions & Answers

I don't know about the form. I doubt there is such a thing as you need to prove identity and emailing that to someone means they can access your acccount. If someone sent you a form it may be a scam. You can cash out to a bank account all online or go to a travelex shop location - a good thing about Travelex is they have lots of locations. With the current ransomware crisis the main website is still down. However, you can use au.travelexmoneycard.com web site. Enter your card, email and password to log on. Go to transfer money tab. The exchange rate is really bad for most currencies and they even charge a $10 fee on top of that. If you buy things online - maybe use your travelex card and you may get a better exchange rate - not sure. I am thinking of testing this (expecting to save around 5 to 10% depending on currency conversion).

No I do not believe it is possible to change your PIN. You will need to contact Travelex to resolve your issue

You can withdraw any amounts back off your card into your bank account but you get a really crappy exchange rate. Better off withdrawing as much as you can before returning and changing it at a local currency place

Thankyou appreciated

As far as I understand, you can get your money back but only after very poor conversion rates to the local currency are applied. Also, if you do not use your card but you have money on it, they take out some fee for non-use and if you are not aware of this, you go to check your balance and it is much less than it used to be because of these fees being applied. It is definitely all one way (and not for the customer!).

If you have loaded foreign currency they will charge you to convert it back and we paid over $85 above the exchange rate conversion on just over $1000.00 SGD. It might work out cheaper to use the card, but we couldn't use our card so can't guarantee that.

Travelex or Master card could have refunded back the sale, because the card did not work, customer can not use it when they needed to use it.

this way the customer could have not loose money to exchange it back.

Hi Lisa,

I don't have an answer for you. We ended up using our normal visa card and it worked just fine, but we did incur a foreign transaction fee for each transaction. If you have time just research different cards.

All travel cards are awful - don't touch them. To withdraw cash overseas either use your normal bank ATM card (withdraw large amounts where possible) or pay for everything with your normal credit card. To avoid most overseas "transaction fees" get a 28 Degrees Mastercard (no annual fee, no overseas costs) and make sure it is always has a POSITIVE balance. Great for overseas cash withdrawals but never let it be in debit else you be hit with very high interest charges for cash advances.

You're supposed to be able to cash out on a specific link on their website. I've tried using it numerous times to no avail. They've basically got your money - kiss it goodbye.

We were able to retrieve our money by ringing up the number on the card but the amount they kept for foreign currency conversion was unreasonable.

Hi, not sure if this is too late, but there is an option to transfer to your bank account. There is a fee, but at least you can get it. I will never use this card again!! good luck

With the AUS Post its not really bad its just that you need to know your card's term and conditions of use. you may also contact their aus post centre for questions about you card's maximum load limit and maximum daily withdrawal limit.

They are not safe if you misplace them or they are stolen, no refund, though their terms and conditions say you should be able to dispute them. Try Western Union and go cash.

If your name is the one registered on the card or if your daughter's name is registered and your daghter is under 18, you can reload the card as long as you know the card details, you can contact their call centre for reload options. Ask if phone reload is possible on your program with their representative.

I wouldn't trust any positive answers from this company, I highly discourage using them.

Run run away from this product. They rip you off with exorbitant fees, terrible exchange rates and non existent customer service. We were bitten and will never use this product again. It was easier for us to use our regular visa debit card attached to our bank savings account keeping a thousand dollars on it and transfer funds onto it as needed.

There is no added protection from theft of funds from the cashpassport. It can be skimmed like all other cards. You cannot use it for deposits on hire cars or hotels because most places in the US and Canada won't accept it.

Steer clear of this product. Read all the submissions about this card. They're all true.

yes you can be able to reload the cashpassport anytime but there will be daily reload limit depending on your card program. there are programs that can process reload over a customer support and there are none. using mine, I always contact their hotline just to makes sure.....

My first response is withdraw all your funds and close the account. You are charged fees for every withdrawal unless you use the specified banks your bank will tell you the banks to use. Set your currency for the country you are visiting before you use your card otherwise you will incur more fees.

I would never use Cash Passport again not only is it expensive there is no support service.

Thank you for the info. I have contacted cash passport to discuss the card with them and also the customer service scenarios. Instructions are to use the ATMs with the MasterCard logo on and to press credit to access funds. I will withdraw as much Euro as I can, so that the number of withdrawals will be few therefore fewer ATM fees. I have Set the currency for euros as this is what I have loaded. My husband and I have a backup plan. We are 50 something and 60 yrs of age and we don't want to get stuck. We fly out tonight for Barcelona.

Don't get this card. It was the the worst experience I had. Uploading to a foreign currency had undisclosed costs with conversion amounting to approx 9% less than the daily conversion rate. Using the Bpay, as advised was 1% of amount uploaded whereas a bank transfer.was $5 or $10. Getting through to the company for help was the worst I have experienced. Using your normal credit card, bank savings card or American Express cheques are a better option. I had never had a preload card before and never again. The other options mentioned worked out much better for me without the ANGST and loss of money in exchange that bloody card gave me. I took them to task, stood my ground, and got the money back they pocketed through undisclosed currency costs.

when loading a CYY into your MCCP, consider loading the right CCY, like if you go to Europe load EUR so you do not pay conversion rate as you use the card in Europe.it is actually safer and economical to use the MCCP as long as you load the right currency.

What issues do you have with the card?

My concerns werr related to reviews I have read.

when buying MCCP, we need to listen to the sales person while they are explaining to us how to use the card this way we do not blaer the company and Master card when we do not know how to use it. I have used MCCP in my life so many times and to this day, i did not have any problem using it.

I think only the cross people Are posting.. People with no problems just have a good time and don't even go to reviews. Skewed results.

Hi Everyone, My husband and I have recently returned from Europe - Mediterranean cruise in the last few days. We were away 3 weeks. We used the cashpassport in numerous countries and looked for the ATM's that had the Mastercard logo as instructed in the booklet and followed the instructions. It worked PERFECTLY!! I have no idea why you are all whingeing. I think you have not followed the instructions properly. We are a married couple, I am in my 50's and my husband is in his 60's, and this is our first time away from Australia to Europe.

Have you checked your statement Lee?? We loaded a Travelex cash passport card with euro on a recent trip to Europe, only used an ATM twice (with MC logo) to withdraw cash. After returning we checked our statement and both times discovered we were charged exhorbitant ATM fees! Am planning now after lengthy discussions and correspondence which have proved fruitless to contact the ombudsman. Lucky you if you had no problems but we would certainly try to deter anyone from using this card based on our experience in Germany and the hassels we are now having trying to recover fees we were assured would not be charged!

Hi Mamba, I am so sorry to hear that you have been charged huge ATM fees. I have rechecked my cash passport account, as it is still active, and NO we have not been charged ATM fees! However, we did not travel in Germany. We used our card in Spain, France, Italy and Greece.

I will say though, that when my husband and I initially set up the card online as instructed, an attachment appeared stating the change in ATM fees for the card, which was not explained to us at the Travelex office before deciding to put our money onto the card. I will keep an eye on the account in case there has been a delay in the fees appearing on the statement. By the way, we recently travelled between the 1st August and the 30th August 2016. I hope you have success with sorting out the problem you have! I would be upset if this happened to us too and that we weren't prepared for it.

Try seeking advice from your own bank, or any such institution along the street. Even in Venice, they were only too willing to assist a hapless tourist. The small print on the brochure indicates Australian agency held by Access Prepaid Australia Pty.Ltd., P.O. Box 1653, NORTH SYDNEY. 2060. 'Phone 1800 098 231. If need be, give ém a serve. In any case, opportunity should be available for you to change your password, despite the clowns administering (?) this would-be travellers's ideal service.

Blog.Editor: I thought I'd answered this one, so a measure of tolerance (if you will ?) if this is a repeat. As a seasoned (not pickled !) traveller, I've long found that most banks will assist distressed tourists irrespective of the bank's logo, so that might be your first port of call. Then, why not serve it up to this outfit's NHQ, brochure-listed as Access Prepaid Australia Limited, P.O. Box 1653, North Sydney - (importantly) 'phone 1800 098 231. There must be an avenue through which you can alter your password ? Further information may (?) be on their web-site - external link ? At the end of the trail, there's always the Banking Ombudsman. Good luck.

Hello,Rita!

If the website is not accepting your password than there should be a reason for sure. Try using one capital letter. You can always call the number on the back of the card and seek assistance.

I would call their customer service for that question and would be interested in there response as well

Hi!

Well if you were charged with a withdraw fee from the cash passport side,yes. You can dispute that fee. If you are charged with a fee from the ATM than you need to contact the merchant.

it depends on the option that you are referring.... if it will be for mistake choosing option between LOCAL and HOME currency for the first time of usage, it may be possible depanding on their call centre.

I believe many of these cards are the same. Mine is called a Cash Passport and is issued by travel agents and Australia Post. I am still having issues trying to get my money back from this facility. Perhaps look at this site, I could not find any details on Flight Centre cashcard and can only NOT recommend Cash Passport.

external link 

I normally use a Commonwealth Bank Travel Money Card. They cost $15 for an initial purchase and are quite easy to manage. You can load lots of different currencies. I've used these cards for years in many countries (except Cuba) and they are very reliable. They are accepted anywhere that takes Mastercard, including most ATMs. The card isn't perfect, but you can rely in it. You also get a "free" backup card, so it you lose one you have an emergency card with access to the same pre-loaded money as for the primary card. Invaluable if an ATM eats your card, or you lose it, or one card is compromised in some way. You also get quite good support from the CBA customer service team if something goes wrong regarding the card.

Just a quick suggestion. Get a Qantas cash cash. No fees you only have to join the free Qantas club. No loading fees when you load local funds. Transfer between currencies have a better rate than "Cash Passport" I have found. We load it regularly using it to do our normal shopping and get 1 Qantas point for every $2 spent.

Would not touch the "Cash Passport" card ever again as they charge every time it comes out of your wallet.

Unfortunately we ended up using Flight Centres cash card, and had trouble reloading it. When we initially loaded it we were told we could load it anywhere, but no one in America knew where to load it. One bank told us that unless we had an account with them, they could not help us.

What do I do to get my balance left in my card

I had problems with this card and made a complaint to the Financial Ombudsman after speaking with the Cash Passport Complaints consultant first (with no satisfaction my end). I prepared my paperwork and lodged it with the Ombudsman and they made contact with the other side. You will need to be a 'bull dog' as the opposition will try very hard to get you to give up. It took me 6 months of counteracting the hurdles from the other side, VIA THE OMBUDSMAN, who is in the middle. I won the battle and money was paid into my normal bank. I also made them cancel my card at no expense. The battle was at least 6 months. I did not give in because I believe in justice and I got it.

I feel so sorry for other people still writing about the terrible things they are enduring. Everyone should fight through the available complaints channels to get their own justice. We work hard for our money so why let someone or business get it for nothing?

make sure youre on the right website so you can see your balnce. It happened to me once when I was a new user and contacted thier centre. you may contact them, it will really be helpful.

I only used it for Aus dollar to Euro and it was 64 c to I Euro. Not great.

I uploaded Australian Dollars to Euros. This card does not state the cost to you in exchange from currency to currency. They only tell you there is a $5 fee to upload money. Their exchange rate is set much lower than the daily market rate. It will cost you about 9% to change Australian Dollars to any other currency. If you have money left in your account when you return it will lose about 9% again to change back to Australian Dollars plus the only fee shown in a transaction, that is $5. The big cost ( a commission) is buried in the exchange rate you get with this card. In comparison, other cards are much less than this. DO NOT GO WITH THIS CARD IF YOU WANT TO GET A REASONABLE EXCHANGE FOR YOUR HARD EARNED MONEY.