Nightmare with this company. Didn't dispatch for 2 weeks and then only after i opened a paypal claim. Pants had zero padding and were basically useless. Seller not responding to emails. Still trying to get money back through Paypal. Fake products - stay away
Purchased in September 2019 for $29.99.
I've been using the Lunette for about a year now and wanted to buy a new one. The valve function on the tulip cup caught my eye so I purchased the combo set. I used their sizing guide which is indicated by age rather than if you've had children or not. I've ended up buying one too big for me (my lunette sits inside it comfortably). It doesn't unfold when inserted. It leaked when I tested it with some water. I'm seeing many reviews saying the exact same thing. If this is your first time using a cup DON'T choose the tulip.
Purchased in August 2019.
This product was extremely underwhelming and hardly did its job.
The shipping of these products was longer than I would have liked and the tracking never worked although they did finally come in the window of time they did give. When they came they were all individually wrapped in plastic which is disappointing as their brand is focused around a few points with eco-friendlyness being one of them. When I first saw them they looked massive which would have been fine if they had size options for the clips or even if the absorbent part was the whole of the top surface. This meant that when worn the non-absorbent...part was exposed which wasn't help by how much they turned. It was also a shame that the pattern that I believed to be white and black lace turned out to be green and black .Overall I am very disappointed as I bought so many of these at what I thought was a relatively good price for them to not even be able to be used. They were even worse quality than ones that I have previously bought at half the price.
Purchased in May 2019.
Don't waste your time
I recently purchased the 2 pack Stem valve menstrual cup. It arrived. It seemed big. The website instructed that if you were over the age of 25 to select the large cup. Previously with my juju cup, I was size 1. I figure it was best to trust their guide. That was my first mistake.
The cup is much softer than cups I've previously used, and the suction doesn't seem to be there because of this. It didn't want to unfold. Eventually, when it did unfold the valve was close to exiting my body. So I can only assume at this point that the valve would n...
Purchased in June 2019 at tulip website for $40.00.
no problems so far
i was slightly surprised by all the comments on here about company being fake etc. I ordered and never received then contacted company to find out that id just missed a royal mail card. The order was quickly sent again. Started using this month, taking a little getting used to, using the pads provided just in case, they are lovely, soft and very comfortable. I've not mastered the valve yet, but sure I will. It is slightly awkward and messy if you do remove and are not directly beside a sink so i do need to master the valve so this works better!
Purchased in June 2019 at tulip online for $49.99.
Questionable business practices
I have only come here to warn others. Please see below link using the exact same image they have used but in a different colour.
I felt their products were overpriced and after reading other customers' experiences changed my mind about this. I asked for cancellation immediately but they advised I cannot cancel my order and provided no options for a return until after I went via the Paypal buyer protection scheme to get my refund.
Purchased in May 2019 for $74.00.
I love the Diva Cup and use it monthly. Thought it would be nice not to have to remove a cup in public. However, I couldn't wear the Tulip Cup for even 3 minutes. The stem is so long that it hurts. I am not sensitive and never had any issues with the Diva. I don't alter it or anything. The Tulip Cup is a scam and not worth a penny.
Purchased in April 2019 for $79.00.
Valve cup leaked BIG TIME !!
Day 1 I used the valve cup it didn’t leak
Day 2 I used the valve cup and after sitting in the car for an hour I got out the car and felt a trickle.
It leaked BIG time saturated my undies and trousers!! Lucky I was driving home and not at work or out with friends or family!! That could have been an awful situation!!!!
Also on day 1 in the evening it was becoming very uncomfortable and felt like my pelvic floor was dropping.
I will be going back to my Lunette cup which was very comfortable and doesn’t have a valve so won’t leak.
Purchased in March 2019.
Didn’t get on with it
Pretty and arrived in a little bag, delivery was very slow though, when ordered product I followed the info given ;
Small - Under 25 Years Old
Large - Over 25 Years Old
I am 47 and have had two children so assumed the over 25 large cup would be the correct one ! the size surprised me but I gave it a go -
I couldn’t wear it, could feel it was there and not in a good way by the end of the day was so uncomfortable I had to remove it, the discomfort from where the rim had been after removal continued for a few hours- was just too big and the rim around the top was just too hard -I’ve changed to the smallest mooncup, much more flexible and comfortable to wear!
The moon up is half the price too!
Dodgy/ shady- beware
When I ordered my cup, I thought I was receiving the cup with the valve. Upon delivery, it was not the one with the valve. When placing my order, it wasn’t very clear on their site which cup was the valve and which cup wasn’t. Anyhow, I did not receive the cup I wanted. They refused to exchange (!!!!— I was going to purchase the one with the valve after the exchanging) my order and blatantly told me That because I made a mistake I could not exchange it. They also said that due to the nature of the product, that returning it is not an option. (I...talked to VICTORIA). They actually said the words “you are wrong”. After doing some digging I found out that they do indeed exchange and that they have offered excellent customer service to others in the past. However to me... not so much. After a week long battle of trying to get my money back, I filed a disputed with my credit card company. (Shout out to citi card) and have been refunded my money. I attempted to leave reviews on fb but my review and comments were blocked. This is a huge red flag!!!!!!! When I straight up asked them how I could leave a review on Their site they prompted me to send them my review via chat and they would post it.... uhhhhhhh no. Shady company. Bad business ethics. Probably a good product but I will never know.
Purchased in February 2019 for $60.00.
Great product, although delivery was slow.
After reading bad reviews which lead me to have concerns regarding the quality and safety of the product. As well as wondering if I would actually recieve my order at all, I can say I have finally recieved my tulip cup and are pleasantly suprised and happy.
Admittedly delivery took a long time and perhaps other areas such as packaging have recently been improved. This could be down to teething problems of being a relatively new business with a rapidly growing customer base.
My entire experience as follows;
I ordered my tulip cup and sterliser...
Purchased in January 2019 for $45.00.
I love menstrual cups now!
This was my first menstrual cup. It's so soft it's easy to insert, however, was tricky to get it to pop open. Now swapped to different make. (Stem not effective.)
Purchased in February 2018.
Dodgy company selling useless product
The stem cup with the valve doesn't work. Tried it with water - nothing come out through the valve. Customer services promises exchange then stops answering queries. Says time and time again on Facebook that they will exchange products, but then they stop answering messages. They delete comments and block you if you complain on Facebook. All the reviews from their website are from a marketing company, and all are 5*. Dodgy company, good luck getting an exchange. Wish I'd seen this review site before wasting my money - AVOID!
Will never go back ! Wished I started years ago !!
This tulip cup is the best thing I have bought ! I will save so much money. Only have to change twice a day. Lasts for ten years and can’t even feel it ! I suffered with tampons and pads for years but now I have tried this I will never go back. It’s easy to clean and empty. Think every woman needs to try one of these !!! The duo pack and the microwave pot is all you need !
Very happy but nearly wasn't
I have to say my experience was very good but then I came across this site and all the posts really worried me so thought I would give my experience. I have previously used mooncup so I'm not a novice.
The products were delivered by Royal Mail (I'm based in the UK) and took 6 days from ordering. I received email updates. I did find it strange that the tracking didn't work for most of the delivery time but none the less the updates did come and kept me informed.
The packaging was nice, inside the discrete grey mailbag was a postal box wi...th The Tulip Cup logo on, upon opening I found 1 cup kit ( I was expecting two because of a BOGOF offer read below) this contained what seems like good quality Menstrual Pad, Steriliser and Tulip Cup. The steriliser seems good quality and is great to carry the cup, also means I can sterilise the cup every evening in just a few minutes. The Tulip Cup seems a little softer than the moon cup so was a little harder to get it to open, but when I did get the knack of it I prefer it to my other cup as that felt a little uncomfortable to me, the tulip cup suited me better.
Where have you been for the last 30 years?
Seriously no girl should ever have to live without this. I was hesitant because the reviews on some other brands were bad. But the new stem makes more sense so I thought I'd give it a shot. Wow what a world of difference...I feel FREE. No more leaks or worry or bulk or smell or having to count enough pads to bring. My only knock is that the directions don't state any detail on the stem. It's valve only works in one direction so it's a bit tricky at first. Also the price wasn't US dollars so it costs more than I anticipated. But that being said I'd do it again it's well worth it. I'd strongly recommend the full kit with two and sanitizing cups to make trading out every 12 hours seamless.
Stay away from this company
Two weeks have passed and it hasn’t shipped. I really wish I had googled for more reviews and not gone with the ones on the site. The ones on the site are fake. I simply don’t want the product now and am just hoping PayPal will come to my rescue and get my money back. Update: tulip had no desire to cancel my order. As soon as I filed a complaint with PayPal they claimed it shipped but tracking info showed nothing. I escalated it with PayPal and eventually they ruled in my favor. From everything I’ve read outside their website it is a scam. If they ship your product it is cheap and worthless. Their fb page blocked me from adding comments because I wrote something negative.
- Verified purchase
Cup doesn't work and no refund given
I ordered two cups on October 6th and finally got them on November 9th. I was traveling the following weekend and brought the cup with me. Unfortunately, I didn't bring the cup I've used previously. This cup did not work for my body, or my daughter's. I experienced leakage every time I used it. I wrote to the company and told them this. They responded that if it leaked it was my fault because I didn't have it in properly. I've used cups for many years so I know how to use them. The cup is way too flexible for me and it isn't a good fit. They sa...y it is made with medical grade silicone, but that doesn't mean it is going to work for everyone. I asked how I could get my money back and they said they did not have a money back guarantee. I am so disappointed that I didn't see this site before I ordered and I hope that my feedback will help others avoid the same loss of money and time that I did.
Still not recieved item, terrible customer service
Ordered my tulip cup November 5th as i am going travelling and thought this would be a much more handy than having to carry/buy tampons & pads. Taken so long to get here i don’t even want it anymore. Emailed 3 times only then have i got a reply to say it’ll be with the royal mail in the next few days. It’s been over 2 weeks already and it was supposed to take 3-7 working days. Would NOT recommend, don’t bother buying.
Bought tulip after reading reviews on site about how good it was. Delivery was slow, couple of weeks but not that bad.
However, no matter what I do, it leaks. Ok so i am saving on the number of pads that I usually use as the cup does collect some fluid but I still leak enough to need a pad. I find it messy and need to empty more often than they say - not necessarily because the cup is full but just for my own peace of mind as I leak so much. This is the first time I've used so will persist for this month but so far not happy with it at all
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