??!
1 photo
United Airlines

United Airlines

2.0 from 163 reviews

Reviews

2.0

163 reviews
5
(17)
4
(16)
3
(16)
2
(22)
1
(92)
  • Value for Money
    1.9 (7)
  • Transparency
    1.7 (6)
  • Seat Room
    2.5 (6)
  • Food
    3.0 (4)
  • In-Flight Service
    2.0 (5)
  • In-Flight Entertainment
    3.3 (3)
  • Wi-Fi
    2.0 (2)
Previous
Next

Not anymore. Dishonest and lack of care for passengers.

published

United Airlines has shaken my faith playing with my health during COVID 19 and patience. Never again after being loyal for years loyal and supportive. I started looking for a more respectful airline to enjoy.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureSan Francisco, CA, USA
DestinationSydney NSW, Australia
Booking Third Party
See all answers
Jess

JessPenrith

  • 15 reviews
  • Verified customer

Absolutely disgraceful

published

I was meant to be travelling to America for 3 months out of my 5 month world travel this year 2020. 26 flights I have booked and 3 are with United. Other Airlines are refunding my money back even though they are non-refundable because I do not live in their country and it’s the right thing for them to do. They are lifting their T&C during this time.

I have invested $76,000 in my world trip that I got from my Mum after she passed last year. I cannot afford to loose my money from a world pandemic that isn’t my fault. If the virus never happened I would still be going on my trip

They are still keeping my money with out a care in the world

Transparency
Value for Money
ClassEconomy
Booking Third Party
See all answers
CMC

CMCSouth East Queensland, QLD

  • 10 reviews

Treats customers with contempt

published

Booked code share flight with ANZ to return from Canada to Australia as per DFAT instructions.
Checked with agent less than 24 hours before departure - All good.
Next morning UAL cancelled all services.
I was not notified.
They would not answer their phones nor would ANZ.
No staff at the Canadian airport at any time during this to ask.
These are crisis times but teh airline has accepted money - they have an obligation to at least re-route the pax especially on a code share international.

UAL - pure crap, avoid at all cost.
The only upside to COVID19 is that companies like this may final disappear!

Transparency
Value for Money
DepartureCalgary, AB, Canada
ClassEconomy
Booking Third Party
See all answers
International Airlines

Find out how United Airlines compares to other International Airlines

Know better, choose better.

Compare all

How much does it cost to serve with a smile?

published

Hi,
My wife was flying to SFO on UA870 from Sydney with a 18 month old toddler.I find the lady at the check-in counter extremely grumpy, not interested to serve. While I understand that she might be going through some very bad mood swing or it can be her usual demeanour, the same not-so- interested attitude has not been extended to the next passenger. Does the service vary based on the passport of the customer??

Transparency
Value for Money
Seat Room
DepartureSydney NSW, Australia
DestinationSan Francisco, CA, USA
ClassEconomy
Booking Third Party
See all answers
Traveller

TravellerSouth-Eastern Region, NSW

  • 2 reviews

WORST AIRLINE

published

We flew from Denver to Sydney via San Francisco. Both my wife and I lost our luggage, we reported this including all details (luggage tags, names, addresses, flight numbers etc) United Airlines response can be summed up in three words. We dont know. And worse, I suspect that they dont care.

Seat Room
In-Flight Service
ClassEconomy
Booking Third Party
See all answers
saz

sazSydney

  • 7 reviews
  • 2 likes

Excellent

published

Went from Sydney to Newark! I was abit worried at first from reading reviews but was such a great flight! I couldn’t fault it even the flight back to Sydney was great!! The food was only as good as airplane food gets but the seats were comfy good stuff and good movie variety

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationNewark, NJ, USA
ClassEconomy
Booking Third Party
See all answers
David D.

David D.Hobart, TAS

Wow... worse that we could have imagined!

published

One great staff member at the desk in Houston... everyone else seems to be in the wrong job. Charged us $250 per leg to carry our bikes home, despite us having no other checked in baggage and the bike boxes cut down smaller than suitcases others were checking in at at no cost. Then laughed at us for questioning the policy. Actually laughed and shared it with their staff mates who also just laughed... then abysmal, disinterested service on the 17 hour flight. Joined Jetstar and Qantas, yes Qantas on our no fly list.

Value for Money
Seat Room
Food
In-Flight Service
DestinationLos Angeles, CA, USA
ClassEconomy
Booking Third Party
See all answers
Review11Review

Review11ReviewMetropolitan Adelaide, SA

  • 12 reviews
  • 9 likes

United but divided

published

United - absolutely horrible experience. Majority of the staff are clueless with the rare two or three that actually care and will probably leave.

On one of our flights the attendants found more attention in their phones than in their job and were just generally rude.

Avoid the absolute hassle , disregard and indifference of united and just fly with a different carrier the savings on flights are NOT worth it

Youlia

YouliaMelbourne

  • 2 reviews
  • Verified customer

Great service

published

I have travel from Melbourne to LA and then from LA to Honolulu. Both flights were excellent. There weren’t any delays with the schedule. The food on both flights was excellent. I really enjoyed the flights .On the way to Hawaii we have used the free entertainment using the united app which was excellent. I would not have any hesitation using United again to my next fly to USA.

International Airlines

Find out how United Airlines compares to other International Airlines

Know better, choose better.

Compare all
russell

russellMelbourne

  • Verified customer

scum of the air

published

positives. flight left on time. that's it.
we got stuck with United as part of our international flight. our tickets allowed for 1 carry on per person. at the gate they decided to make it 1 between 4 of us. no explanation just threats. this airline is a disgrace with no customer service.

Great service

published
Bob

Bob

  • 10 reviews

Sack the CEO

published
Nigel

Nigel

  • 2 reviews
  • 2 likes

Terrible Customer Service and Attitude

published
Interceptor GT

Interceptor GTGreater Melbourne (Outer), VIC

  • 9 reviews
  • 6 likes

Didn't Have a Black Eye...

published

Travelled UA from Melbourne to LAX then on to Houston and back the same way.

Couldn't fault them: aircraft was new and clean, service was as expected, in flight entertainment was good, premium economy seating was worth the extra dollars. Flights were on time and good value in my opinion. And didn't notice anyone being beaten to a pulp and dragged off the plane.

I'd fly with them again.

AngelaGo

AngelaGoBasin view

  • 5 reviews
  • 2 likes

Will definitely book again!:)

published

We flew Economy flights with United airlines from Sydney to San Francisco and Los Angeles to Sydney recently and both flights went really smooth. Their Service was fantastic! Check in process was fast! Considering that we flew from one of the busiest airports across the globe. And the best part is the ticket price and value. Me and my hubby were very happy. :) we paid 1,097 aud two way. Along with it we had 2pcs of 23kg luggage allowance each, inflight entertainment, pillows, blankets already provided, drinks all through out the flight and we were fed 5x each flight, and the toilets were clean! :) all these are mentioned are my top priorities when picking for a flight. :)

International Airlines

Find out how United Airlines compares to other International Airlines

Know better, choose better.

Compare all
langwarrin

langwarrinlangwarrin

  • 7 reviews

customer service

published

Getting offloaded and poor customer service with bad attitude.

published
Andrew

AndrewPadstow

  • 4 reviews

Wonderful service

published

Flew United to San Francisco and returned from Los Angeles. Also 4 domestic internal US flights with United, absolutely brilliant. Very friendly and helpful staff both on the ground and in the air.. Highly recommended

Lucky

LuckyMelbourne

  • 2 reviews
  • 1 like

How to Travel

published
VTN

VTNRosebsy

  • Verified customer

United Airlines - great airlines. New aircraft. Great services

published

I flew on United Airlines to Los Angelos. I was amaze of the plane and services. Initially I wanted to purchase Qantas but an agent Mega Holidays quoted me United fare cheaper $350 compare to Qantas. I am glad I booked and flew with United. I am happy with United Airlines services. Before the trip I heard some friends mentioned about United. However United Airlines surprised me. I very happy and would fly with United Airlines again

Page 1 of 9

Questions & Answers

TracyT17

TracyT17asked

We are travelling with 3 children aged 8, 11 and 13. Are united airlines accommodating and friendly especially being their first flights? We are travelling from Melbourne to LAX with United

4 answers
Lucky
Lucky

I guess "accomodating " is a two way street, Firstly , did you book direct with United . Com and have you reserved your seats. ? With children you do not want to be to far from the toilets. Also, look up your flight on United.com to see the seating configuration chart ,and also join their free loyalty program Mileage plus and give your membership numbers at check in. Here is a hint, take a nice box of wrapped chocolates on board for the crew with a smile........hope this helps, Warm Regards, Tony . G.

Andrew
Andrew

I booked via travel agent not direct and found them to be excellent

Lucky
Lucky

Hi Andrew, The reason I book thru the UA website direct is. (1) I have seen travel,agents go insolvent and provide you with a false printed itinerary and they abscond with your funds.(2) The UA website keeps you up to date with time /schedule changes via your email and their loyalty program,Mileage Plus, which is free to join. (3) Booking directly ,you can scan the seating configuration and click on which seats you want and also apply for cabin upgrades..It is trouble free and you can keep a check on you Reservation all you want. TG

Lou

Louasked

I'm flying from LA to Melbourne, AU. What type of food is offered and at what price? Is wifi free?

1 answer
CDAussie
CDAussie

If you fly with united food and drink is complementary. Not too bad a range. Wifi costs but entertainment is free.

yoke fein kwan

yoke fein kwanasked

I had book flight from LA to Toronto on the 7/9,now my application for US visa had not approve,what should I do?if I were to cancels my booking,how mach am i being charge?

1 answer
Melmaus
Melmaus

Hi Yoke Fein
I cannot answer your question as I don't work for United Airlines. I had a serious problem with United when we flew on one of their planes and my wife was not allowed to get to her medication and she had an asthma attack on the plane. You best get hold of your travel agent and let them assist you with your problem.
Regards
Melvin

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.