United Airlines
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worst flight experience ever
1. The Flight from PIT to ORD pushed back from the gate, but then the pilot said there was an issue with the brakes. So we went back to the gate an sat there for 90 minutes. The plane was in PIT all night long – why wasn’t someone checking out the plane and making it sure it was ready to go first thing in the morning?!2. They let us get off the plane in PIT, and we tried to book another route to HNL that day (via NWK), but then United customer service told us to get back on the plane, because we could still get to ORD and make our connection. ... Read moreBut there more delays once we got back on the plane. It finally took off 2 hours late, and there was some small hope that we could make the connection in ORD. But then there were air traffic delays in ORD (which United SHOULD HAVE SEEN AHEAD OF TIME!) 3. When we finally landed in ORD we ran to the nearby gate for the connection to HNL only to learn that the flight had departed ten minutes previously. There were 20 passengers making the connection from the PIT flight to the HNL flight. United could have easily held the flight for another 15 minutes (the flight was scheduled to land EARLY in HNL as it was!!) to allow all of us passengers to make the connection. Your failure to do this demonstrates your complete lack of care regarding your customers. a. Your customer service options totally suck. b. We tried to use the kiosks in ORD to rebook a flight, but they were not working. c. No one answered your customer service phone line. d. The line at the customer service desk was over 50 people long – yes, I counted them. e. I tried to use a Day pass to enter a United Club near the gate, but they were not accepting Day Passes. WTH?! 4. We walked to another United Club and I used a Day pass to enter and get help from the customer service agents there. While the agent was helping , she was providing options, and I needed to discuss them with my wife who was waiting outside. I went to get her so she could help make a decision re rescheduling our route to HNL, but the women at the front of the United Club would not let her in without a day pass – even though we did NOT want to use the facilities, did not want to stay, and only wanted to get our flights rescheduled. I demanded to speak with the manager who took his time coming to speak with me, and then he was a complete corporate tool and would not let my wife in for 5 minutes to help with this rerouting, either. Such terrible customer service, for what was already a bad experience, was completely absurd and unacceptable. 5. We got rebooked on a flight to SFO and then on the HNL, but when we went to the gate for the flight to SFO, it was delayed by 3 hours!! So we would miss the connection to HNL! (that flight was eventually delayed by 6 hours total. Can United not keep your planes in working order?! Seriously?!) 6. So, we got rebooked again on the flight to HNL the next day – missing an entire day of our vacation in Hawaii. Thanks a lot United! 7. The agents that rebooked us for the next day arranged a hotel voucher at a not very impressive hotel in a sketchy part of Chicago, and gave us some food vouchers. But they did not tell us that the food vouchers were only valid inside the airport. Even though the vouchers say they work like any prepaid credit card, they do not! They only work at airport locations. This isnot helpful when we are going to a hotel at noon and need to wait until the next day at 10 AM to fly out – we are not going to stick around and eat at the airport – we needed vouchers that would work anywhere. I tried to use the vouchers at a grocery store and at a restaurant near the hotel, and the vouchers did not work at either location. So, What the Hell? Your vouchers ended up being worthless to us. 8. On the following day, we returned to the airport, and tried to check our bags at the curb but the bell caps said they could not check our bags and we had to go inside. Inside, the kiosks would not allow us to check in or print bag tags and we had to speak to an actual agent. After waiting in line for half an hour, the agent could not figure out how to check us in, or check our bags, because she said the system showed us as having left the previous day on our original flight. Clearly NOT TRUE! We had printed boarding passes for the upcoming flight, with assigned seats, but she could not find us in the system. Your computer systems are also terrible. 9. The agent eventually called some people who got it figured out so that she could check our bags, but she changed our seats to much worse seats than we had on our boarding passes. She said that there was nothing she could do about it – that’s how the system works – and we would have to speak to an agent at the gate to try to change our seats there. Ridiculous. 10. We did manage to change our seats to ones similar to what we had expected at the gate. This flight was only delayed by half an hour. 11. On our return trip, we arrived back in ORD on time, but the connecting flight to PIT was delayed by 90 minutes, again for a mechanical issue. Three mechanical issues out of 4 flights? I am now scared to fly on United – why can’t you keep your planes in working order?! 12. We eventually made it home, and I now have time to document this debacle of an experience with United Airlines. This was the most egregious example of poor customer service I have ever experienced with an airline in 40 plus years of flying. I run my own businesses, and if any of my teams ever provided a customer with an experience even close to what my wife and I experienced on this trip, I would fire people and then reconsider my processes and our ability to remain in business.
Worst airline ever! Bad manners from flight attendants!
The worst airline ever! Would give a “0” if i could! All the flight attendants in our flight were so rude, no manners and very unprofessional! Our flight was from LOS ANGELES to SYDNEY on United 839, departing 18th January 2024. We encountered 3 flight attendants, and not even one of them was decent!! We have never been treated this way with any other airlines!First flight attendant was the old man with glasses (his name is [Name Removed]). We travelled as a group of 6. One of our 4 sons has nuts allergy. The man asked if he wanted butter ch... Read more
icken or pasta. And my older son told him that his brother has a nut allergy. The man said. “Well I don’t know if the food contain any nuts. You need to request it prior to the flight.” Then he just walked past and served others. My husband had to call him and said, “My son didn’t get his food. He wanted the pasta!” No apology from him! For breakfast time, he also missed my eldest son. Then my husband called him again, and the man said so rudely, “Well he didn’t respond to me so I thought he didn’t want it!” We sat behind our 3 sons, and we definitely saw that he only asked our son on the aisle seat. He went past so in hurry serving other customers on the other side. We couldn’t believe how rude he was! Second flight attendant was a lady, quite tall with pony tailed brunette hair. We couldn’t read the name on the tag. She was also very rude! My 5 year old son was sitting next to me on the window seat. He is the most well behaved 5 yo kids i know. During the entire 15 hours flight, he was quiet, sleeping well, and sitting happily playing games on his iphone and watching the in flight movies. Around 5am he was already awake, so he started playing piano on his phone. It was not loud at all, because i was sitting next to him. There was a point he put the volume to max for 2 seconds, and i told him to turn down which he immediately did. Suddenly this woman came to my husband, and said in a very rude and aggressive way, saying, “He is not supposed to play on his phone while everyone else is sleeping!” I was very angry and said, “he is not even loud!” I showed her the phone and the volume was 1. And she said, “I was there and could hear him from afar!” And just left! Unbelievable behaviour! The third attendant was a short lady with a short dark red hair. We also couldn’t read the name. We called the help button as my son needed something. She came and said, “It’s very bumpy! We can’t get out!” (She could just wait for a few more seconds and said sorry i couldn’t come right away!) Another incident, she gave my son the wrong breakfast. My 5yo were sitting on 50L. She gave him the food which labelled 50E. Luckily i checked first, it is a meal with special dietary/allergy requests. So we called the help button, it wasn’t her who came to us. It was the brunette lady. She said, “Oh glad you noticed that!” My husband replied, “Of course we noticed!” It could have been a disaster that someone else’s meal was served to the wrong person! Then the short lady who gave the wrong food, came to us, and just said, “oh just turn off the help button.” No apology at all! No saying thank you that we actually didn’t eat the meal! Such disgusting manners from all these 3 flight attendants. Our first time flying with United, and will never ever fly with them again! We would be hesitant to write such a bad review if our flight was cheap. But no! Travelling with 6 of us, we paid around $2000 AUD per person! So in total, we spent a good $12K for the flight from LAX to SYD. It’s not a cheap flight! Do not book with United if you don’t want the same experience as we had. I wished i read their reviews first before booking. United airlines ratings have been going downhill and i just wish they train their staff well enough about manners and customer service!Hopeless Thieving Incompetents
We booked two flights on United during a trip to the US and Canada at our travel agent's recommendation.The first was between Boston and Montreal and was operated by Air Canada. We boarded on time but were then off-loaded, allegedly because of a technical problem. About an hour later we re-boarded, sat on the plane for another hour and were then off-loaded again. Seven hours after we were due to have departed we eventually took off - arriving in Montreal at 2.30am. At least customs was not an issue (at 2.30 I don't think that they cared). I gu... Read moreess we should be grateful though that we got there at all because we were told after about 6 hours that if the flight was cancelled there was no other flight on which we could be booked for 2 days. Second flight was Cleveland to New York. Shortly after we checked in the flight was notified as 'Delayed'. We waited at the gate for about an hour waiting for more information and were eventually told that the gate had changed. We moved to the new gate and waited again. No information. Eventually, another passenger went to find out and came back to advise that the flight had been cancelled. No notification; the flight was still listed on the departure board - but it had been cancelled. Two staff at the departure gate trying to deal with a full flight of passengers - and getting nowhere. A tour group with a connection the following morning to Ireland gave up and hired a van to drive to New York to make their flight. Stlll no announcement that the flight had been cancelled. Checked Amtrak to see if they had a train. No. Greyhound did however have a bus through Buffalo about two and a half hours later. We booked and then had to retrieve our luggage. At least United got that right - or so we thought at the time. We caught the bus and got into New York just after 6 am (instead of the 6pm the previous night as should have been the case). After some delay our travel agents got us a refund of the airfares but when we tried to have the fees for our checked luggage (paid, as is required, on check-in at Cleveland) it was a different story. Our claim and two follow-up emails have all be ignored - so now we institute legal action. Not sure whether United is just hopelessly incompetent or deliberated stealing. Either way we will not be flying with them in future - especially when our experience with there competitor, American Airlines, has been so positive. Avoid this airline . Take Amtrak in preference or Greyhound if Amtrak is not available - but avoid United - unless you enjoy not flying after you have booked and paid for flights.
Extremely disappointed
Traveled return business class from Australia to the US at a cost of more than $19,000 dollars. Not expecting to be treated like royalty but being offered a refreshment drink at the start of my trip and a requested coffee with my breakfast that never arrived would have been nice. For 3 hours during my trip the power went out on my seat while it was half way through reclining. I struggled to get out of it to use the restroom. At no point throughout my flight was I acknowledged or asked if I needed anything. Maybe I was expecting too much from a business class ticket. I have flown the same return flight with Air New Zealand at a much cheaper cost and the service was outstanding. Do yourself a favour and avoid United Airlines Show detailsNever again
Worst flight company ever. Do yourself favour and stay away. Stuff is terrible and rude. Zero.customwr service Show detailsHorrible service from April Clarke
I had a terrible, absolutely terrible! Experience with the service from April Clark. Would not recommend her service for anyone absolute terrible experience would notUnited Nightmare never again
I will never ever fly united again I have no words of what I have just been through .....took me 5 days to get to Nashville cancelling flights like changing your undies there care factor was zeroCustomer service was crap
flight was crap
there were people sleeping in the airport for 3 days !!!!!!
you are a joke
Misleading and a Complete Pain in the
I booked a ticket for my mother to fly down to Atlanta from New York City, to see an ill relative. My mother wanted to fly out of Newark, which is a United hub, and the tickets were fairly cheap. My mother didn't know when she would come back, so booked her a one-way ticket, in economy plus, trying to be a good son. I had flown United within the past year, and it was satisfactory. However, that would not be my experience this time.First of all, their website is a complete headache to navigate. You have to go through a complicated seat type s... Read more
election menu, which is useless, because they end up showing you every seat option regardless of your choice. Second, another reason why I got my mom economy plus is because, based on their baggage calculator for that specific route (NYC to ATL), economy would incur a baggage fee, but "premium" economy would not. Note, United does not tell you how much the baggage cost is while purchasing the flight, they only tell you once you've purchased the ticket. You have to use a separate website to "calculate' what your "probable" fees will be, based on route and class. There is no premium economy seat on this particular United flight, only economy and economy plus, so naturally I assumed premium referred to plus, but more on that later. I had also gotten her economy plus, because it was a "fully refundable" ticket, in case my mom changed her mind. When I booked the ticket, I was immediately informed I would have baggage fees, much to my dismay. I waited an hour online to talk to a human, to which they informed me premium and plus are not the same thing. I pointed out that there are no premium economy seats on this flight, only economy plus, so it would be natural to assume that was what the baggage calculator was referring to, economy plus. All she said was that the baggage calculator was not a reliable tool to use to calculate bagged costs (so why have it available at all), sorry there was nothing she could do, and I was more than welcomed to "open the issue at a later date" if I wasn't happy with the resolution. Eventually, my mom did change her mind, and I was thankful that I had booked a "fully refundable" ticket, or so I thought. Only the "Economy" portion of the ticket was refundable, not the additional $60 for the "Plus," as well as the $30 for the baggage, so out $90. I wasn't even refunded, but rather issued a credit for use at a later date. So overall... - Confusing website to use - Misleading terminology when describing services - Specifically told by a United representative that their website was unreliable - Not upfront about potential costs - Their "fully" refundable ticket was not fully refunded And my mom didn't even step foot on the plane. I am very fortunate that I'm the position that I can eat that $90, and next time I'm going with Delta.Poor customer service
My daughter flew from Sydney to LA on a Qantas flight. This flight was very delayed.A mechanical issue which had to be rectified.
On arrival in LA her connecting train/bus to Fresno had already left. A bummer, but that’s the way it is.
She would have missed a wedding function she was involved in if she caught the train/bus the next morning, so she went to book a flight to Fresno with United airlines.
Just arriving in LA, she had no local phone sim and was relying on LAX wifi for communication.
The United Airlines staff would not let her m... Read moreake a booking with them in person. They told her to go online and make the booking herself. The poor wifi was not capable to enable her to book online herself. She then went back to the United staff and told them her issue and they still refused to help her make a booking with them. Another stranger traveller witnessed her dilemma and allowed her to use his own phone to make the online booking. The good news is she did make the booking, but not with the aid of United Airlines themselves. Since sitting down to write this review, I am now exposed to so many unsatisfactory experiences with United Airlines. My advise to other travellers, Try every other airline before you try United. Poor poor service. The staff obviously don't give a dam.
Denied previously agreed compensation for late flight
The flight from Newark to Los angeles arrived late and we missed out international connections ,initially the airline agreed on hotel and food but only partially compensated us ,the customer care lady Ms Annette Volt was very difficult to deal with and did not compensate me as promised by the airline. Show detailsThe worst airline
Customer service is horrendous. They're useless and had me on hold for 1 hour then they told me they'd get a supervisor to call me back - no one ever did.The worst airline to deal with. Show details
Flight
The world’s worst flight ever seen. Book with them if you like to f__k your self. Show detailsHorrible service
I embarked on a lengthy journey from Australia to South America with United Airlines for the first time, and I must say that the service was abysmal in every aspect. Firstly, the economy class had minimal food options, even on extended flights. During one of the meals, we were served a miniature bread roll with a chicken paste that would not satisfy even a child's appetite. The headphones provided were extremely uncomfortable, and the flights were overcrowded, leading to passengers being forced to check their handbags with essential belongings.... Read more I witnessed people crying during this process. Additionally, the unethical baggage weighing procedure at US airports was inexplicable. I had already weighed my suitcase in Australia, and I was only in transit, but I was made to weigh it again in San Francisco and asked to pay two hundred dollars because my suitcase was a kilo over the allowed limit. This occurred on both legs of my journey, and I had to engage in a lengthy discussion with a United employee, explaining how it sounded like extortion. Lastly, I noticed a significant difference in service quality between the USA-Brazil and USA-Australia routes. The food offered on the South American stretch was of poor quality and quantity, which made me question why the airline made a distinction between continents. Overall, my experience was terrible, and I would not fly with United again unless it was absolutely necessary. I hope the company improves its services.Warning Australians DO NOT FLY WITH UNITED
Returned this morning after 4 legs on United, business class. 3 international. Staff from the minute they open their mouths were rude, aggressive and heavy breathed every single leg. 3 legs delayed for several hrs each. One leg a whole flight cancelled, new flight 8 hr layover in San Francisco creating 36 plus hrs travelling. Planes were dirty, flight attendants lazy on all international flights. Absolutely lazy! Only flight up to standard was a domestic Newark to San Francisco. Catered to business clients. Attendants good, plane clean but ob... Read moreviously very delayed. Aussies you have choices Do not fly! Food horrible and it's like I dare you attitude from staff for a passenger to open their mouth. I have reported to United broken tables, graffiti in business. Filthy toilets and rude staff. Obviously no response which goes hand in hand with why a very substandard airlines. Ugh never againTerrible
Returning back to Aus flying buisness with a friend what a terrible experience. All going plan and on time from Frankfurt to San Francisco we board then major hail storm no dramas delayed an hr due to weather. We finally get up and are advised everyone will meet their connecting flights as we had time. We land in San Francisco as most know you have to get your bags and go through customs we get bags go through customs what a nightmare and slow. Finally get through time still looking good to get our connecting flight through to Melbourne. We do... Read more the bag drop as instructed walking towards the departure gate only to see our flight had been cancelled to Melbourne. So go to business check in and it was like they didn’t even know.. I asked why was flight cancelled no response and no urgency at all. It was like well are you going to book us on another flight after 30 min plus we were booked on the same flight 24 hrs later. After asking several time we ended up with some vouchers for a hotel. No luggage as we had already done bag drop. Needed luggage so and hr and half later we got our bags down at baggage. But wow everything was hard work really no customer service at all. Check in is poor as people even when you pay for buisness class. It’s like communicating to there customers is not allowed. No text no email no personal unpdate that our connecting flight was cancelled at all. Things happen but if we were notified it would have saved many hrs trying to works things out. Can’t rate customer service as there was none.Questions & Answers
How do you reserve flight tickets? For Cheap & Best Deals on United Airlines Flight Reservation, Contact https://travelwithflights.com/united-airlines/ at (844) 268-7428
people are saying they are racist. But racist towards him ? to the white side of the coin or black side of the coin ?
We are travelling with 3 children aged 8, 11 and 13. Are united airlines accommodating and friendly especially being their first flights? We are travelling from Melbourne to LAX with United
I guess "accomodating " is a two way street, Firstly , did you book direct with United . Com and have you reserved your seats. ? With children you do not want to be to far from the toilets. Also, look... Read more
up your flight on United.com to see the seating configuration chart ,and also join their free loyalty program Mileage plus and give your membership numbers at check in. Here is a hint, take a nice box of wrapped chocolates on board for the crew with a smile........hope this helps, Warm Regards, Tony . G.I booked via travel agent not direct and found them to be excellent
Hi Andrew, The reason I book thru the UA website direct is. (1) I have seen travel,agents go insolvent and provide you with a false printed itinerary and they abscond with your funds.(2) The UA websit... Read more
e keeps you up to date with time /schedule changes via your email and their loyalty program,Mileage Plus, which is free to join. (3) Booking directly ,you can scan the seating configuration and click on which seats you want and also apply for cabin upgrades..It is trouble free and you can keep a check on you Reservation all you want. TGDetails
Category | Domestic Airlines and International Airlines |
---|---|
Home Country | United States of America |
Route | Domestic and International |
Airline Type | Full-Service |
Domestic | |
Economy Included Carry On Luggage Limit | 7 kg |
Economy Included Checked In Luggage Limit | 23 kg |
International | |
Economy Included Carry On Luggage Limit | 7kg |
Economy Included Checked In Luggage Limit | 23kg |
Contact info for United Airlines
Mon | 9:00 am - 6:00 pm |
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Tue | 9:00 am - 6:00 pm |
Wed | 9:00 am - 6:00 pm |
Thu | 9:00 am - 6:00 pm |
Fri | 9:00 am - 6:00 pm |
Sat | Closed |
Sun | Closed |
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