Not anymore. Dishonest and lack of care for passengers.
United Airlines has shaken my faith playing with my health during COVID 19 and patience. Never again after being loyal for years loyal and supportive. I started looking for a more respectful airline to enjoy.
- Verified customer
I was meant to be travelling to America for 3 months out of my 5 month world travel this year 2020. 26 flights I have booked and 3 are with United. Other Airlines are refunding my money back even though they are non-refundable because I do not live in their country and it’s the right thing for them to do. They are lifting their T&C during this time.
I have invested $76,000 in my world trip that I got from my Mum after she passed last year. I cannot afford to loose my money from a world pandemic that isn’t my fault. If the virus never happened I would still be going on my trip
They are still keeping my money with out a care in the world
Treats customers with contempt
Booked code share flight with ANZ to return from Canada to Australia as per DFAT instructions.
Checked with agent less than 24 hours before departure - All good.
Next morning UAL cancelled all services.
I was not notified.
They would not answer their phones nor would ANZ.
No staff at the Canadian airport at any time during this to ask.
These are crisis times but teh airline has accepted money - they have an obligation to at least re-route the pax especially on a code share international.
UAL - pure crap, avoid at all cost.
The only upside to COVID19 is that companies like this may final disappear!
How much does it cost to serve with a smile?
My wife was flying to SFO on UA870 from Sydney with a 18 month old toddler.I find the lady at the check-in counter extremely grumpy, not interested to serve. While I understand that she might be going through some very bad mood swing or it can be her usual demeanour, the same not-so- interested attitude has not been extended to the next passenger. Does the service vary based on the passport of the customer??
We flew from Denver to Sydney via San Francisco. Both my wife and I lost our luggage, we reported this including all details (luggage tags, names, addresses, flight numbers etc) United Airlines response can be summed up in three words. We dont know. And worse, I suspect that they dont care.
Went from Sydney to Newark! I was abit worried at first from reading reviews but was such a great flight! I couldn’t fault it even the flight back to Sydney was great!! The food was only as good as airplane food gets but the seats were comfy good stuff and good movie variety
Wow... worse that we could have imagined!
One great staff member at the desk in Houston... everyone else seems to be in the wrong job. Charged us $250 per leg to carry our bikes home, despite us having no other checked in baggage and the bike boxes cut down smaller than suitcases others were checking in at at no cost. Then laughed at us for questioning the policy. Actually laughed and shared it with their staff mates who also just laughed... then abysmal, disinterested service on the 17 hour flight. Joined Jetstar and Qantas, yes Qantas on our no fly list.
United but divided
United - absolutely horrible experience. Majority of the staff are clueless with the rare two or three that actually care and will probably leave.
On one of our flights the attendants found more attention in their phones than in their job and were just generally rude.
Avoid the absolute hassle , disregard and indifference of united and just fly with a different carrier the savings on flights are NOT worth it
- Verified customer
I have travel from Melbourne to LA and then from LA to Honolulu. Both flights were excellent. There weren’t any delays with the schedule. The food on both flights was excellent. I really enjoyed the flights .On the way to Hawaii we have used the free entertainment using the united app which was excellent. I would not have any hesitation using United again to my next fly to USA.
- Verified customer
scum of the air
positives. flight left on time. that's it.
we got stuck with United as part of our international flight. our tickets allowed for 1 carry on per person. at the gate they decided to make it 1 between 4 of us. no explanation just threats. this airline is a disgrace with no customer service.
I travelled from Brisbane to Las Vegas on a dreamliner. Can I say i had hardly any jet lag. The hostess were very Curtios and helpful. I have several disabilities and they went out of there way to help me. They also upgraded me to economy plus for free because they could see I was having difficulty with my disability getting in and out of the seats. I felt hungry late at night nearly every body was asleep but seeing I can't sleep in planes I was wide awake and starving so I walked to where the hostess were sitting and told them I was hungry ...and they loaded me up with food and pop. I had such a great experience with United. And it's not just once I've flown the same route 3 times and I'm going again in June. And they have already upgraded me to economy plus for free. Wish they could upgrade me to business lol. I love this airline.
Sack the CEO
Booked return flights from Australia to Mexico with Qantas. Qantas flights to and from LA were excellent and I take my hat off to their professional and polite sfaff. Unfortunately their partner airline, United Airlines, was the complete opposite. Staff were impolite when we asked for anything such as a glass of water. When we asked for a blanket (and we were not the only ones) because the air-conditioning was so cold, we were told they do not have them. They said they would raise the cabin temperature but they didn't and on repeated request th...ey just fobbed us off. Thie plane was tight with little leg room and resembled a very cheap low cost airline. This was a 5 hour flight and we had already spent 14hrs on a plane and were so tired and left unable to sleep. I have no idea why Qantas partners with what I consider a sub-standard airline. The staff at United Airline appeared to have no passion for their job. I have never seen anything like this before and I can only assume the board does not care. I read today in the paper that United Airlines staff packed a puppy in the overhead locker and killed it. Would you do this with a baby? I felt this typified my experience and elected to vent my personal views.
Terrible Customer Service and Attitude
Items stolen from luggage, cancelled flights rebooked with extra baggage fee in breach of contract, rude flight attendants, seats that would not remain reclined - very uncomfortable on such a long trip. Appalling customer service on the flights and now especially in resolving our claim - they have blocked my email from contacting customer service and although they are in breach of contract they are trying to deflect me to others. $350 of losses but an insulting and self-serving 3 x $75$ discounts off of other flights offered so far when I no lo...nger want to travel with UA. Now looking into legal redress. Update - it is now June and although reported in December immediately the theft was discovered at Miami airport, we have received no compensation - United Airways technique for avoiding compensating their customers is to repeatedly send them into a loop of complaint, losing responses, asking for forms again, dysfunctional web sites and never ever any settlement of claims. They won't even advise who to name as the plaintiff in a legal claim! Dont fly UA.
Didn't Have a Black Eye...
Travelled UA from Melbourne to LAX then on to Houston and back the same way.
Couldn't fault them: aircraft was new and clean, service was as expected, in flight entertainment was good, premium economy seating was worth the extra dollars. Flights were on time and good value in my opinion. And didn't notice anyone being beaten to a pulp and dragged off the plane.
I'd fly with them again.
Will definitely book again!:)
We flew Economy flights with United airlines from Sydney to San Francisco and Los Angeles to Sydney recently and both flights went really smooth. Their Service was fantastic! Check in process was fast! Considering that we flew from one of the busiest airports across the globe. And the best part is the ticket price and value. Me and my hubby were very happy. :) we paid 1,097 aud two way. Along with it we had 2pcs of 23kg luggage allowance each, inflight entertainment, pillows, blankets already provided, drinks all through out the flight and we were fed 5x each flight, and the toilets were clean! :) all these are mentioned are my top priorities when picking for a flight. :)
my wife and I had being flying around USA from august till October 2017, in august we were meant to go to Houston but hurricane Harvey got there first rang united they changed our flights free of charge and found a flight to get us to our next destination no problems. in September we were in Miami, there for 2 days got told to evacuate as hurricane Irma was coming, we had plans to go to orlando, so we rang united again after 1hr or so they found seat to go to orlando, [which at the time was out of hurricane path] the next day while waiting for ...the plane hurricane Irma turned and now was heading towards orlando, once again rang united after 40minutes on the phone the lady found 2 seat out of orlando next day to go to Washington DC. as I am from Australia hurricanes are new to me and all reports on news etc. was saying it was going to bad so my wife and I were a bit concern, all customer service ladies were very helpful and pleasant to talk too, thanks united for getting us out of there safely and thanks for great flights as well.
Getting offloaded and poor customer service with bad attitude.
After travelling long haul MEL-LAX. We (my 17 yr old son and me) had a connection to YVR in 4 hours. Time to board that flight we were told that there was only one seat available the other would be put on another flight... mind you, we had boarding passes all the way from MEL-LAX-YVR. It would have made sense to offload the other person who boarded at LAX. there were 3 other flights leaving an hour apart but they decided to offload two of us. Our checked baggage was also asked to be offloaded. We requested then to be put on the next filght/s b...ut the rude customer service person gruffly to me to wait they will put me whichever flight the thought was convenient. Finally we were put on the last flight to YVR After spending a total of 16 hours in LA airport. The next day after we finally made it to YVR. I called United customer service can't and explained the whole situation just to be told... "We are sorry for the inconvenience. " "United sucks!!!"
How to Travel
This review may help future travelers.I fly exclusively United Airlines. I always book direct thru United.com. I have their Frequent Flyer membership. Here's what I do. I book months in advance and pay at the same time. This allows me to choose my advance seating on their website. If I am flying International, Melbourne to LAX on UA99 , remember this, I always choose a connecting flight that gives me a five hour connection gap. So, if the first flight lands at 6.50am by the time I clear customs and get to the domestic terminal , I will not catc...h the connecting flight until 1pm. Gives me time to freshen up and relax. When I am travelling I always make a 3 to 4 hour connection time between any domestic flights too. There is nothing worse than standing at an airline counter trying to organise a missed connection. Also when you book directly on United . Com with your frequent flyer account they let you check in on line 24 hours beforehand and they will send you notifications during your trip. If you do encounter any problems ,they have an on line email address to contact customer care immediately. I have had problems withUA on various issues including refunds and cancellations etc....But when you address the issue to customer care,take a deep breath and show manners when dealing with your complaint on the first email. If you do not get a positive response ,the second email should be direct and let them know in carefully worded prose that you are unhappy. ( Remember, it's how you hold your mouth) This plan of action has worked for me every time and I have Flown over a Million miles with UA. I hope this post helps. TG.
- Verified customer
United Airlines - great airlines. New aircraft. Great services
I flew on United Airlines to Los Angelos. I was amaze of the plane and services. Initially I wanted to purchase Qantas but an agent Mega Holidays quoted me United fare cheaper $350 compare to Qantas. I am glad I booked and flew with United. I am happy with United Airlines services. Before the trip I heard some friends mentioned about United. However United Airlines surprised me. I very happy and would fly with United Airlines again
Questions & Answers
We are travelling with 3 children aged 8, 11 and 13. Are united airlines accommodating and friendly especially being their first flights? We are travelling from Melbourne to LAX with United
I guess "accomodating " is a two way street, Firstly , did you book direct with United . Com and have you reserved your seats. ? With children you do not want to be to far from the toilets. Also, look up your flight on United.com to see the seating configuration chart ,and also join their free loyalty program Mileage plus and give your membership numbers at check in. Here is a hint, take a nice box of wrapped chocolates on board for the crew with a smile........hope this helps, Warm Regards, Tony . G.
Hi Andrew, The reason I book thru the UA website direct is. (1) I have seen travel,agents go insolvent and provide you with a false printed itinerary and they abscond with your funds.(2) The UA website keeps you up to date with time /schedule changes via your email and their loyalty program,Mileage Plus, which is free to join. (3) Booking directly ,you can scan the seating configuration and click on which seats you want and also apply for cabin upgrades..It is trouble free and you can keep a check on you Reservation all you want. TG
I had book flight from LA to Toronto on the 7/9,now my application for US visa had not approve,what should I do?if I were to cancels my booking,how mach am i being charge?
Hi Yoke Fein
I cannot answer your question as I don't work for United Airlines. I had a serious problem with United when we flew on one of their planes and my wife was not allowed to get to her medication and she had an asthma attack on the plane. You best get hold of your travel agent and let them assist you with your problem.
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