AI reviews summary
Pros
Verdict
Urban Brew is highly regarded for its commitment to sustainability and its personalised, customer-centric approach to service. Users frequently highlight the superior flavour profiles and the convenience of a flexible subscription model. There are no recurring complaints that meet the threshold for inclusion.
After years of spending a fortune at cafes or constantly running out of overpriced pods, switching to Urban Brew was a game changer. Knowing I can make a genuinely good coffee at home every single morning has completely ruined other alternatives for me. The subscription takes all the hassle out of it as I never have to worry about adding coffee to… Read more
the shopping list, and it’s super easy to pause or adjust my order whenever I need to. Urban Brew’s customer service team has always been very responsive and friendly, and all the packaging is eco-friendly. Honestly, 2.5 years in, I haven't found a single downside!
Been a client for few years now. Absolutely in love with their coffee and also their concept and branding. It's tasty but also stylish and those little messages are the best. Show reply
Wouldn't change anything, apart from ordering more chocolate pods in the winter time. High quality products, easy to update or amend, reliable and tasty as hell. Show reply
Reviews with attachments
What a motivation to get up out of bed … an urban brew is waiting let’s get up, n’ start the day. Show details · 1
Local business, composting pods, beautiful range including excellent quality coffee (I have personally done lots of field research). Hard recommend. Show reply
Got 100 pods. Great value. Taste like the real coffee shop down the road fantastic ✅✅ Show details · 1
We have been loving Urban Brew for years. Their consistency, communication, quality, customer service and value for money is 2nd to none. Show reply
I thought it was an Urban Myth that Urban Brew Coffee Pods were delicious ;-) There's three of us that love Intensity 10. First time I've smelt the aroma of coffee pods wafting through my house. So fresh! Show reply
We’ve been ordering Urban Brew for the past few years and it’s consistently great coffee, reasonably priced and biodegradable cap. We’ll keep coming back for more! Show reply
We are on our 3rd 100 pods box. Love the intensity 10 and we are trying different ones now, the bailey and hot chocolate etc Show reply
I love my Urban Brew pods! Heaps cheaper than the supermarket, great range and superfast delivery. And delicious to boot! Show details · 1
Well, my bags are packed. Now I just need to wait for the call from one of the amazing staff at Urban Brew. Hot or cold, I’m prepared!! The double shot pods are the best - strong flavour, good caffeine kick without any bitterness. This company have all bases covered. Great job guys!!! Show reply
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My husband and I have tried so many different pods and have finally found a WINNER! Being Owned and run by a local Australian really is the “ Crema on the Espresso” Show reply
Where have you been all my life. I love my coffee strong so the double shot is exactly‘Perfect’. Thankyou Urban Brew Show reply
We have been ordering from Urban Brew on and off for a month. Orders are easy to place and delivered promptly.great taste from all the pods we have had from 6 to double shots. Great social media advertising to keep us up to date with promotions, highly recommend Show reply
Ive been doing one off manual orders of the compostable pods and im so happy! Recently I ran out and I got some other pods until my Urban order arrived - the coffee was not as good as Urban Brew so I’ve now signed up to a subscription So No More Running Out of my Precious Pods! Legendary Customer Service Too…. When You Know You Know! Show details · 1
The best tasting pods we have ever tried! I didn't think pods could be this flavoursome, very satisfied. Intensity 14 our fav. Show reply
I’ve ditched my daily take away coffee as i truly can taste Urban Brew’s No14 is just as good or even better than my local cafe. Toby’s tram prompt action to despatch my order is outstanding. … and yes, I do open the coffee pod box ‘like a pro’. Xxx Show reply
Latest follow-ups
Best coffee by far. We take our coffee machine and pods on holidays with us, so we are guaranteed a great coffee every time. Great taste, easy to order. Show reply
Follow-up · Easy to order, more you order, cheaper the pods are.. Quick delivery High intensity, number 14 is my favourite amazing coffee blend!!! Best thing is they make pods for Aldi coffee machines
Very long time customer of urban brew. I am a coffee fanatic so the subscription is perfect for me! The pods are absolutely delish and I don’t ever have to think about stocking up. Highly recommend!! Show reply
Follow-up · Still a long time customer. Delivery is always prompt and is still my favourite coffee. I’m a long shot and decaf girl. Both are great!
I queried my first order as to strength of coffee and received a very prompt reply with suggestions and feedback. Really like my second order which has just arrived. Feel a lot better dealing with a smaller more personal approach to coffee. Danny Show reply
Follow-up · Really enjoy the long shots double syrength
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Positive reviews
I love the variety of products The coffee never disappoints To top it off the service is 10/10 It shows how much you respect and love both your business and your customers Show reply
Delicious coffee, pods and beans, both are great. Nicest decaf beans i’ve had too for my after dinner coffee. Fantastic customer service any time i’ve needed to contact them. Show reply
I can't live without my Urban Brew! Love the ease of ordering and delivered to my door. The team are always helpful too, if I need to adjust my regular order. So good! Show details · 1
Negative reviews
Using these pods has broken my Nespresso machine - worked perfectly before - not happy!
I like how easy it is to subscribe, and the treats are excellent. Better coffee than my recent boutique purchase, and cheaper !! Show details
Thanks so much, Steph! We’re really glad the… Read more
I bought these pods late last year, I used the rest of my nespresso pods on a nespresso machine I had owned for 5+ years with no problems. Days after starting to use the urban brew pods, my machine stopped working. After contacting Nespresso, they stated that their machine is not compatible with any other pods despite what other suppliers may say… Read more
on their website.
If you read the terms and conditions on the website, Urban Brew say the information provided is inaccurate and you need do your own research into the compatibility of their product. It's just misleading information and has cost me nearly $500 to get a new machine.
Hi Daniel, really sorry to hear this. Our pods are… Read more
Recent reviews
I love Urban Brew coffee pods..! I had been buying pods from the supermarket and becoming increasingly disappointed. Urban Brew was popping up on Facebook and after reading reviews, I crossed my fingers and ordered some pods. I now subscribe to Urban Brew. No crossed fingers needed and definitely never disappoints. Deb Qld Show reply
I'm a big fan of the Long Shot. Since buying a Nespresso in July I've tried a few different long shot pods from different suppliers. The Urban Brew Long Shot in my opinion is the standout. It takes patience, the coffee takes longer to pour than that other brand, but the wait is absolutely worth it and delivers a more satisfying coffee with a better-formed crema. Show details · 1
We’re really sorry to hear this, Sarah. That’s… Read more