28 questions from our users
Hi, does anyone know if you can buy the clasps that attach the play mat to the playpen?
Thanks for the question, unfortunately we no longer stock that product, as well as the spare parts that come with it.
How many white poles dose the four sided play pen need? Can you buy more
Valco and Vee Bee which one is better or which one is more padded
I apologize for the delay in responding to your query.
Please contact me on (03) 9581 8034 if you still require assistance
Does anyone know the dimensions of the panels individually? All I can find is the total. Need to know if it will fit in the boot of my car as I'm borrowing a six sided playpen from a friend.
It comes with the plastic corner bits attached so you need to allow 105cm (3ft 5) X 65cm (2ft 1)
Why are these so hard to unfold> Is there something I can spray to make them move easier?
Hi Martha, thanks for the question. Being a play yard for children, we have to ensure that it is secure for the child. We don't recommend the use of any unnecessary sprays, particularly as it isn't uncommon for kids to put the panels in their mouths etc. If you need any further assistance, please feel free to call our customer service team on 03 9581 8000
Am I able to get the mesh covers off to hand wash?
Thanks for getting in touch.
The mesh panels of your 6 Sided Play Yard are not removable. We recommend a gentle spot- wash using a very mild detergent to keep it looking sharp!
Hope this helps!
I've just bought one second hand and had the same question. but I found that it wasn't too hard to pull it apart to get the sides off to wash. it's silly that it isn't designed to be able to do this.you do need a screw driver but it's all clips together so not hard to pull apart, especially an old one that's a bit worn. not sure if a brand new would be so easy
Do you have a response for review regarding thickness of mat and safety concerns?
Hi Amy, I was given this test report by Vee Bee CSR: https://goo.gl/3BiCvA - which says
Safety specification for expansion gates and expandable enclosures - Pass. I am unaware of Australian Standard for play yards (I only know AS 2172 is for cots) so I am unable to verify this.
Hi Amy, Please contact myself on 03 9581 8015, I am happy to assist with your query.
Is there a way to make the panels straight? I have 2 x 6 sided ones and want to make a rectangle with them but can't seem to make the straight side?
Unfortunately you will not be able to configure your 6 sided Play Yards into one large rectangular shape.
Hi. We have a 6 sided valco baby playpen and unfortunately on one of our outings we have lost one of the Velcro clips that attaches the mat to the playpen. We still have 5 but was wondering if it is possible to purchase another one?
Please contact our spare parts department to arrange some new clips for your 6 Sided Play Yard. The number is 1300 082 526.
If you buy a 6 sided play yard can you put it together as a 4 sided also, when you want to put it in a smaller room for example??
Get an answer from our members and Valco Baby representatives
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