On principle the vege pod looks great. Upon receiving the boxes. Put the frame together found the watering hose missing and the tubes were sent within days great! I say only to find the netting did not fit. Requested replacement which was received but attempts to stretch the cover as advertised in the video was hopeless as it’s application required the strength of superman to fit it in the frame. At this stage there is a gape on two sides.

Not sure how other people get it together.

TS
Nsw

The Vegepod is everything that its suppliers claim, and my tomato plants love it. Nice quality product, and exceptional customer service. I had a small issue that was quickly resolved beyond my expectations - and that is a rarity these days. Keep it up Vegepod!

Ordered the large veggie pod cover and stand. Ordering was efficient, delivery was prompt and timed. Put the pod together today, please note our DIY skills are not the best. Pod was easy to assemble, all the parts are well made, fitted / connected well and were robust. Instructions were clear. Can’t wait to begin my veggie growing experience. Would recommend this product.

We had a very good experience with Vegepod and it became the family's bio garden favourite! Once we had a minor issue wity one of the rod, but their professional customer service immediately solved it! Highly recommend it!

We have had our large Vegipod for about three years and love it. We had a minor problem that we discussed last week with the WA representative at the Perth Garden Show. The problem was remedied immediately and cheerfully. What great service - a pity other companies don't follow their example. We have now bought the small Vegipod for our herbs.

I came on to this site to read reviews to find out what others thought of your product as I was very interested in purchasing. I have now changed my mind due to the way you reply to people on this review website. People seem to have genuine concerns and in your response to them you not only attack them personally you go straight into defence mode that it must be the customers fault. The person responding here to people is not doing your business any favours and as a result will spend my money elsewhere. Stop being so condescending and care about your customers.

Vegepod is a great concept and product, however if there is no support from them. Its only when you do something wrong is when they communicate and never reply to any emails or phone calls. Their service surely does not stack up to the "50,000+ happy customers". I hope that if anyone is going to purchase one that they don't need any support because there is none to get!!!!

Have a medium and just got a small one had a few insects not to bad you have to look at new seedlings before you put in got the small one for herbs only I have had good veg all sorts good fun with good results both with tables and wheels so l can move them about for the sun

Buyer beware! I purchased this after quite a bit of research. I thought I was buying a good product. When putting the stand together x2 of the bolts were faulty and needed retapping. One of the screws was also faulty. One of the cross bars was scratched and sticky. Customer service was average. I sent an email and had no reply so I phoned 2 days later when frustrated as some holes didn’t align (I had already sent the bolts off to be retapped) and the only solution offered was for me to pull it all apart and then they would replace it. I decline...

I've had my pod for about four years now. It's a large pod with cover and on a stand. I highly recommend the stand!!!
If you put the mix of manure and potting mix, as described, you will not be disappointed with the results.
It took four years in the harsh Australian sun (mine is fully exposed to the elements) before the little plastic brackets on the cover finally cracked and broke. I'm glad the company sells replacements, but would you consider making them out of aluminum or something better than plastic?
The plastic replacements will do ...

Set up my vegepod at my cabin in southwest British Columbia. Didn't need the irrigation line as we get lots!!! of rain.. Herbs grew really well but alas the slugs managed to find their way in and ate my cabbages which initially looked great. Tried some cherry tomatoes but the 2 plants outgrew the large size container.
Nest year will wrap some copper around the legs so the slugs won't climb up and in and will stick to small growing veggies and herbs.. Even though it wasn't a great success it was still fun trying

I will start by saying, the was purchased with my flybuys points.

It arrived earlier than expected, which was great.

Very easy to put together, I did it on my own.

The frame it self is rather heavy, which is fantastic as it make the whole structure very stable. The garden bed fits together like a giant Lego set, the instructions are included but also there is a video you can watch. It's all very simple and easy to change if you make a mistake.

The hood also easy to put together, the only problem I had was fitting the cover over the frame of the hood, it does stretch it's just take a little time.
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I ordered the large Vegepod after much research. I contacted their customer service with a few questions and Kate was awesome and replied very quickly. It arrived in Melbourne just 4 days after I ordered, that was impressive as we are currently in Corona lock down. Easy to put together. I made a frame inside to train Tomatoes. Can't wait to now plant it out. Great product.
Darren

Was very excited when I found the Vegepod. Received it quite quickly and started to put it together only to discover that one of the corner struts was bent on the trolley with wheels. customer service was great and they sent out a replacement straight away. Then it was time to put the actual pod together where again I found there was a piece missing. Luckily I found a similar piece at Bunnings because Vegepod never did send out the missing piece, even though they said they would. Now after three weeks I see the wheel area connections are now r...

Hi, I'm considering purchasing a Vege Pod but have been put off by the defensive/reactive replies to customer feedback from the company. I would suggest Vege pod appoint a representative to manage negative comments, someone who understands and empathises with customer feedback.