Reviewer Photos & Videos
Poor Customer Service
I came on to this site to read reviews to find out what others thought of your product as I was very interested in purchasing. I have now changed my mind due to the way you reply to people on this review website. People seem to have genuine concerns and in your response to them you not only attack them personally you go straight into defence mode that it must be the customers fault. The person responding here to people is not doing your business any favours and as a result will spend my money elsewhere. Stop being so condescending and care about your customers.
No Service or Communication
Vegepod is a great concept and product, however if there is no support from them. Its only when you do something wrong is when they communicate and never reply to any emails or phone calls. Their service surely does not stack up to the "50,000+ happy customers". I hope that if anyone is going to purchase one that they don't need any support because there is none to get!!!!
Have a medium and just got a small one had a few insects not to bad you have to look at new seedlings before you put in got the small one for herbs only I have had good veg all sorts good fun with good results both with tables and wheels so l can move them about for the sun
Buyer beware! I purchased this after quite a bit of research. I thought I was buying a good product. When putting the stand together x2 of the bolts were faulty and needed retapping. One of the screws was also faulty. One of the cross bars was scratched and sticky. Customer service was average. I sent an email and had no reply so I phoned 2 days later when frustrated as some holes didn’t align (I had already sent the bolts off to be retapped) and the only solution offered was for me to pull it all apart and then they would replace it. I decline...d because it just meant more of a delay in planting out the seedlings I had and I had already invested in getting it fixed. They really need to sort out their quality control and customer service. Just look at the previous reply’s on here and that’s what you should expect
Purchased in December 2020 for $609.00.
A great concept that delivers great veg.
I've had my pod for about four years now. It's a large pod with cover and on a stand. I highly recommend the stand!!!
If you put the mix of manure and potting mix, as described, you will not be disappointed with the results.
It took four years in the harsh Australian sun (mine is fully exposed to the elements) before the little plastic brackets on the cover finally cracked and broke. I'm glad the company sells replacements, but would you consider making them out of aluminum or something better than plastic?
The plastic replacements will do ...
Purchased in March 2016.
was hoping for better veggies!
Set up my vegepod at my cabin in southwest British Columbia. Didn't need the irrigation line as we get lots!!! of rain.. Herbs grew really well but alas the slugs managed to find their way in and ate my cabbages which initially looked great. Tried some cherry tomatoes but the 2 plants outgrew the large size container.
Nest year will wrap some copper around the legs so the slugs won't climb up and in and will stick to small growing veggies and herbs.. Even though it wasn't a great success it was still fun trying
Purchased in October 2019.
I'm very pleased
I will start by saying, the was purchased with my flybuys points.
It arrived earlier than expected, which was great.
Very easy to put together, I did it on my own.
The frame it self is rather heavy, which is fantastic as it make the whole structure very stable. The garden bed fits together like a giant Lego set, the instructions are included but also there is a video you can watch. It's all very simple and easy to change if you make a mistake.
The hood also easy to put together, the only problem I had was fitting the cover over the frame of the hood, it does stretch it's just take a little time.
Purchased in October 2020 at Flybuys.
Great Product great customer service
I ordered the large Vegepod after much research. I contacted their customer service with a few questions and Kate was awesome and replied very quickly. It arrived in Melbourne just 4 days after I ordered, that was impressive as we are currently in Corona lock down. Easy to put together. I made a frame inside to train Tomatoes. Can't wait to now plant it out. Great product.
Purchased in September 2020.
LOVE THE CONCEPT BUT THERE ARE A FEW FLAWS
Was very excited when I found the Vegepod. Received it quite quickly and started to put it together only to discover that one of the corner struts was bent on the trolley with wheels. customer service was great and they sent out a replacement straight away. Then it was time to put the actual pod together where again I found there was a piece missing. Luckily I found a similar piece at Bunnings because Vegepod never did send out the missing piece, even though they said they would. Now after three weeks I see the wheel area connections are now r...usting. It’s such a great idea and my Vegas are growing but a few simple things could make this really good. For the cost of it - it’s not cheap I’m disappointed. Was going to buy another medium sized and small Vegepod but don’t think I will if things start to rust after only 3 weeks. Disappointing
Purchased in July 2020 for $600.00.
Hi, I'm considering purchasing a Vege Pod but have been put off by the defensive/reactive replies to customer feedback from the company. I would suggest Vege pod appoint a representative to manage negative comments, someone who understands and empathises with customer feedback.
Great concept but not pest-free
After thorough research, I decided a Vegepod was the only solution for my exposed, windswept balcony nad I'm happy that I made the right choice.
Pros - The canopy fixes very firmly into the clips and doesn't budge. On the Facebook group, I've seen reports of possums, deer and even a bear trying to get into the Vegepod without success. The self-watering system works well so the Pod doesn't need watering very often. The canopy does a very effective job of protecting my delicate seedlings from high winds.
Cons - The ads suggest the Vegepo...d is pest-free but that is not the case. There is a finger-width gap between the canopy and the base, and a gap where the hose enters, and aphids can enter through the mesh, but predators like ladybugs won't find their way in (and of course, neither can birds). You need to b alert for pests as with any garden bed. The watering is done with a mister fitted to the top of the canopy. It's very difficult to set it so it waters evenly, and some owners don't use it for that reason. However, as you don't have to water frequently, hand-watering isn't a big job. Tips for assembly: watch the videos before you start, it will save you a lot of head-scratching. The canopy fits very tightly over the frame and needed two people to wrestle it into submission. I bought a small Vegepod because I wasn't sure it would work. However the small one is really too small to grow much, unless you're able to use it without the canopy (so you can let plants trail over the edge or grow up on a trellis). I now wish I had taken the plunge and bought a Medium one.
Purchased in May 2020.
canopy material too small
This is the second large Vegepod I've bought. I was happy with the first but this last one has left me depressed. Since it took weeks to be delivered I've tried my level best to fit the material over the canopy frame rather than request a replacement. I've been at it for two days.
I am not sure a custodial sentence is appropriate, but whoever made these frustratingly small pieces of material needs to at least do a couple of days hard labour, as I have done.
Purchased in March 2020.
Disappointed, bugs still eating my plants
I saw an ad for the vegepod where it made claims about pest free growing with the cover, so I invested over $500 to get the large one with the stand. It was a bit of a nightmare to assemble the base as it did not line up but finally got it. Bought quality soil and put my plants in. The plants are growing okay, not any better than the ones that I have in raised garden beds, but was horrified to find that something is eating the plants.
The cover has been on the whole time, apart from the few minutes where I water the plants. The clamps us...
5 STAR product and 5 STAR service
Absolutely thrilled with our LARGE VEGEPOD and truly blown away by the 24 hr turnaround in replacement of two of the pods that had been damaged in the delivery process. The staff were extremely helpful and apologised for any disappointment and inconvenience that we may have suffered and immediately took steps to rectify the problem. You will go far with this wonderful level of customer service, Vegepod. Many thanks, Sue
Purchased in April 2020 at Vegepod online .
- Verified purchase
Limited life of some components, flawed design
I purchased a large vegepod with a cover from a Mitre 10 store in February 2016. I closely followed recommendations to raise it (using besser blocks and sleepers), and a mixture to fill it with. Vegepod staff were very courteous and helpful with this (and a missing parts issue).
However plants did not thrive: the perlite in the mix and in the water catchment attracted mould, the use of overhead irrigation encouraged fungal diseases and weed growth in my SE Qld location, and it attracted large numbers of bush cockroaches which I have since learn...
We purchased 2 medium and 1 large Vegepod 2 days before NZ went into our covid 19 lock-down. We already had punnets of Bok-Choy, Broccoli, carrots, silver-beet, Spinach etc. 3 weeks later we are taking leaves off the silver-beet and spinach and have also pulled and eaten 2 Bok-Choy. The growth and health of the plants is amazing, with little to no time spent looking after them, just a quick watering. Totally recommend these pods. Wayne NZ.
Holes, notches or zip ties
I used the video to assemble my pod and trolley with no problems. Easy to follow. Unfortunately the video talks about putting together the wicking drains using holes and notches to click together. My pack contained 6 drains all with holes, none with notches. Have since found out that this is old stock that uses zip ties to connect them. People at Vegepod, could you just update your instructions please as I thought I’d been given a pack which was faulty. I can now finish completing the pod assembly using the ties to put them together. Other than this, so far, so good! Looking forward to planting!
And also, I didn’t have any written instructions to follow in my pod, so maybe need to look into this as well.
Purchased in April 2020.
Impressive Customer Service
The exceptional Customer service received by Pete at Vegepod is to be congratulated. Very prompt emails and positive responses each time. He thinks of the customer first and endeavours to rectify any issues or problems in a positive and polite manner. Thank you
Poor packaging, poor instructions
Haven't had the chance to use it yet, but the bolts and wingnuts were loose in the box, and the box was damaged when we received it. Lost some of that hardware out of the box opening I suspect. Also the instructions were missing how to put together the wicking wells. Luckily I was intelligent enough to figure it out on my own. Some of us prefer to follow written instructions, not video instructions.
Purchased in February 2020 at Indianapolis Home Show.
Questions & Answers
I was wondering how often the potting, compost mix needs to be changed or topped up. Mine has been growing greens for about 6 months. Everything was fine however, my last lot of rocket seeds didn't do so well, they look very scraggly and now they are being attacked by some type of minute insect. There are, what looks like, heaps of eggs on the bottom of the leaves and some minute insect that is crawling over the leaves. The leaves also feel a bit sticky. As I said, have been growing greens but was thinking of trying radishes in the hope of adding some nitrogen or ? to the mix to help it. Should I refresh the soil first? Any ideas?
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