Hi, I'm considering purchasing a Vege Pod but have been put off by the defensive/reactive replies to customer feedback from the company. I would suggest Vege pod appoint a representative to manage negative comments, someone who understands and empathises with customer feedback.

Received so fast. Grandson set up large unit in an hour, no issues! Very pleased with instructions. So easy to do. Can't wait to see veggies growing. Thank you so much

This is the second large Vegepod I've bought. I was happy with the first but this last one has left me depressed. Since it took weeks to be delivered I've tried my level best to fit the material over the canopy frame rather than request a replacement. I've been at it for two days.
I am not sure a custodial sentence is appropriate, but whoever made these frustratingly small pieces of material needs to at least do a couple of days hard labour, as I have done.

Absolutely thrilled with our LARGE VEGEPOD and truly blown away by the 24 hr turnaround in replacement of two of the pods that had been damaged in the delivery process. The staff were extremely helpful and apologised for any disappointment and inconvenience that we may have suffered and immediately took steps to rectify the problem. You will go far with this wonderful level of customer service, Vegepod. Many thanks, Sue

We purchased 2 medium and 1 large Vegepod 2 days before NZ went into our covid 19 lock-down. We already had punnets of Bok-Choy, Broccoli, carrots, silver-beet, Spinach etc. 3 weeks later we are taking leaves off the silver-beet and spinach and have also pulled and eaten 2 Bok-Choy. The growth and health of the plants is amazing, with little to no time spent looking after them, just a quick watering. Totally recommend these pods. Wayne NZ.

I used the video to assemble my pod and trolley with no problems. Easy to follow. Unfortunately the video talks about putting together the wicking drains using holes and notches to click together. My pack contained 6 drains all with holes, none with notches. Have since found out that this is old stock that uses zip ties to connect them. People at Vegepod, could you just update your instructions please as I thought I’d been given a pack which was faulty. I can now finish completing the pod assembly using the ties to put them together. Other than this, so far, so good! Looking forward to planting!
And also, I didn’t have any written instructions to follow in my pod, so maybe need to look into this as well.

The exceptional Customer service received by Pete at Vegepod is to be congratulated. Very prompt emails and positive responses each time. He thinks of the customer first and endeavours to rectify any issues or problems in a positive and polite manner. Thank you

Haven't had the chance to use it yet, but the bolts and wingnuts were loose in the box, and the box was damaged when we received it. Lost some of that hardware out of the box opening I suspect. Also the instructions were missing how to put together the wicking wells. Luckily I was intelligent enough to figure it out on my own. Some of us prefer to follow written instructions, not video instructions.

I have the medium unit with stand. I used to have an allotment and, subsequently grew veg. in the odd bits of free space in my garden. The vegepod has vastly improved growing. In my first year I even grew a successful Brussels sprouts plant (though not the best in terms of use of space). The ease of watering and crop protection from pests is excellent. When one of the misting nozzles started dribbling, instead of spraying, Vegepod quickly sent me two replacement nozzles - and even two packets of seeds!! Thank you. All in all an excellent buy.

Bought a full size Vegepod with the stand few weeks ago for my mum (paid $535). It's only a show piece, not worth for the price.
As the area of planting not enough, I went and bought few 73L plastic crates ($15 each) from Bunnings and made a raised timber frame to keep. This works well compared to very expensive Vegepod.
Regret and feel shame spending $535 on this expensive piece. I wish I could get refund.

This is a fantastic product. We purchased the medium with the stand. The ability to wheel it around was great especially if you have to chase the sun. Wish the clips were better quality and the attached hood line was more sturdy. A few extra hoses in the lid would make for better overall misting. We will be purchasing a another one this year !!!!

I purchased a large VegePod some time ago. I needed some help and advice regarding the Winter cover. When you ring, you talk to a 'real person' with excellent product knowledge. On this occasion I spoke with Paul Harris. He gave me several tips to help my particular needs. With so many companies not wanting to know you after the sale is made VegPod is so refreshingly different. Customer service is awesome, as are the excellent products they sell. I would recommend VegePod as being unique and makes keeping pests of your produce a breeze. No horrible chemical sprays are necessary. We often go away for a week or more at a time so the self wicking watering takes care of that during these times. Thanks to Paul at VegePod.

I tried to assemble the base today, but found the cross braces had the pre drilled holes in the wrong place and didn't align with the corner brackets. The result .. break out the clamps and 7 mm drill bit, and realign the holes. You must be skilled at drilling through steel for this one. As for the instructions, I found the photos blurry and unclear. Good luck I say, as I'm a qualified carpenter/handyman who spends his whole day solving problems, and on the tools. Give me an IKEA instruction book any day. And no, I didn't call the help desk, and the videos weren't much chop either. No flowery apology required from the customer service team.

Absolutely brilliant piece of kit rotating crops all summer will use this to put trays off seeds in to start of over the cold weatherfeaxy for planting on next season

I received the large vegepod as a gift from my husband and son I suffer from rheumatoid arthritis and can’t kneel or bend I also purchased the stand and winter cover so I could get started straight away with planting from seeds after 5 weeks I was picking lettuce and week 8 had some dwarf peas it’s amazing all growing nicely like they are in a glass house due to the winter cover so I can highly recommend the vegepod and you don’t get garden pests eating your vegetables so no nasty pesticides you have to love that the photo on the left is as of today

Purchased the large VegePod the night of 20th May and it arrived first thing in morning on the 22nd May. Veggie gardens are my wife's domain but i can say from the husbands point of view as i assembled it for her i was very impressed with the quality of products supplied and how easy it was to assemble. All holes lined up perfectly and everything fit nicely. Very impressed. Thanks Vegepod.