VicSuper

one of the worst performing super funds, since aligning with aware super the return has been pathetic and fees unrealistic for the service provided. they send an email trying to blame the markets for their poor performance, give me a break!!! to add insult to injury they then go and join Victorian government in the sell off of Vic Roads, to the Chinese no less!!!! no one asked me for my approval to use my money in this rort. As a long time government employee, with my funds being invested over 17 years, planning on retiring next year, I am less than impressed with this company and will not be leaving funds in this account.

Been trying for 2 years to download their app to no avail. Even tried with their IT support on many occasions frustrating not being able to access your balances when needed really disappointing.

I have had to contact Vicsuper a few times this year and always been pleased with the information given.
On the last two occasions I have had exceptional help with a person walking me through my problem and assisting me.
The staff are easy to understand and are very patient, as sometimes it's difficult to explain an issue accurately over the phone.
I am very pleased with Vicsuper, never hesitating to praise and recommend them to others.
Congratulations on your Fund and fine Customer service.

I have been a member of Vic Super for ten years. I changed employers and had to sign up with the super fund my new company pays into. I could then nominate my preferred fund once employed.
Doing some research on which fund to go with, l found the new fund to be very helpful and informative, (at the time l was intent on closing that and continuing with Vic Super). I then contacted Vic Super and found the customer service absolutely appalling. The telephone consultant wasn't even willing to give me a ball park quote on income protection insurance. She kept telling me to go to their Web site and use the calculator. We keep these companies in business!
What happened to customer service?

I've been with Vicsuper for nearly 40 years. Their service to members is now appalling. They don't answer calls, reply to emails. What are my admin fees paying for? Does anyone actually work there?
I used to get worthwhile and valuable advice. Now all that is provided are multiple choice questions and a summary an economics 101 student could deliver .

I have been with State Plus/Aware Super for more than thirty years. I am very pleased to have Sam Shah assisting me recently. We were fortunate to have Sam review our superannuation and believe in Sam's good advice and recommendations. We were given very good information regarding updates to our Super account. We highly recommend Sam Shah as he is very approachable, clear in his presentation and knowledgeable in his field of work. He is a excellent financial adviser whom we have the upmost respect in his approach in dealing with people and knowledge...Keep up the good work Sam from Domenico & Ann

Re:- Sam Shah (AWARE Financial Planner)
My name is xxxxxxxxx where I was assigned to Sam Shah as my AWARE Financial Planner around the last quarter of 2020. Due to the COVID issue, Sam and I have never met, and this is my unsolicited recommendation of Sam – I have done it because I want to do it.
It is my understanding from the news that AWARE is reviewing how many financial planners that they need. This is my recommendation that Sam be one of those retained, for the following reasons:-
1) He listened to me, understanding and adapting to my pe...

I have been with Vic Super for more than twenty years. I am very pleased and fortunate to have Sam Shah assisting me throughout these years. We were delighted to secure Sam to review our superannuation after being static for four years. Through Sam's good advice and recommendations, we were informed vital steps to update our Vic Super account by streamlining it, making it productive and efficient. We highly recommend Sam Shah to friends as he is very approachable, clear in his presentation, knowledgeable in his field of work with his remarkable experiences. He is indeed a spectacular financial adviser whom we have confidence and satisfaction in his great service.
by Serena & Stephen A. on 14 April 2021

This is the first time we have left a meeting or information session with a financial advisor actually feeling informed and understanding the advice and path forward.

Sam is down to earth, knowledgeable and explains his financial advice and strategies clearly, ensuring you fully understand.

We would have no hesitation recommending Sam to all our family and friends.

For many years, Sam Shah has assisted me to plan for retirement and post retirement. He's why I have recommended VicSuper to others. Sam's experience/approach should be the standard for all superannuation advisers.

Twice now I have left a meeting with Sam Shah, smiling a very happy smile. Sam is a financial guru, going beyond the usual to tailor a package that will keep my wife and I very comfortable in retirement. I can highly recommend his excellent service.

A phone call after 7 on a Friday night to clarify information I had received
As always Sam was patient, knowledgeable and helpful. Happy to recommend Sam to others. Excellent service.

I was very confused about what to do after I retired. Sam was very helpful and patient, specially since I had many questions.
He went through everything step by step. He even went out of his way to look at options that could save me and my kids money.
It was a pleasure working with Sam and i would recommend him to my family and friends.

I have been with VicSuper (Aware) for many years but had never undertaken any planning for retirement. I left everything to the last minute. Sam was very professional and walked me through the options and process to follow. His patience was never ending and he answered all my questions in a way that made it easy for me to understand. He made certain that I was clear about any actions that I had to undertake to make my transition to retirement as smooth as possible. Very happy with Sam as my advisor.

When I retired in 2018 I had Sam Shah work with me through the process of planning for the future and how best to arrange my funds with VicSuper. After our first meeting I felt confident of that he had a very good understanding of my situation and that he had the knowledge and skills to help me set up a financial plan for my future. In particular, I was grateful for the time that he took making sure that I fully comprehended each of the options that I had with VicSuper so that I could make the decisions required at the time. This not only to...