I received clear information and advice.
PDS and other documentation was very user friendly.
Sam Shah was patient, polite and answered all my questions in a very clear manner. He made sure I understood how my money would be invested, fees and any future withdrawals, etc.

Have been with Vic Super for decades and am now on the Age Pension. Had an appointment with Adam Middlemis last February to set up fortnightly payments to supplement my pension. Adam also suggested a couple of other actions which would get me more tax back in the 2019/2020 financial year, which I would have had no idea about otherwise.
When I got my tax done I was very happy to receive several thousand extra dollars of return. However, my accountant accidentally entered on item incorrectly and I received a letter from the ATO requiring action. Once again Adam was extremely helpful and advised me how to resolve the issue immediately. Feeling very secure about my future with Vic Super backing me up.

I have been with VicSuper for around 18 years and looking to retire in a few years but dreaded the thought of navigating all the legal, financial and tax stuff to do, it seemed easier to just keep working. Thanks to Sam Shah I how have a clear understanding of expectation and now looking forward to my retirement.

We have been with VicSuper for over 20 years.
This year, as approaching age 65 we needed more complex advice.
We saw Sam Shah in Blackburn Office. We found him extremely helpful.
His advice was comprehensive, clear and helped us to plan next steps. In June, despite all limitations due to COVID Sam promptly delivered on agreed plan and smoothly guided us over the phone through the daunting task of filling a big bundle of documents.
Thank you Sam - you are the best!

Lost 15 thousand out of my super due to the corona virus , obviously supers were hit ! Hopefully Vicsuper invest smarter next year and it puts us members into a positive position .. don’t want to see my hard earn money and future retirement plans hit a negative again !

Took out 2020 about 3 months ago. Been quite happy with the results considering COVID. Haven't hesitated topping it up. Easy to used website to check fees and add beneficiaries and check growth

An initial concern regarding protecting my super annuation meagre nest egg from Corona virus economic turmoil resulted in an unexpected bonus following a series of connections with Vicsuper staff.
Thank you Marcus for advising me to partake in a Transition To Retirement strategy and for your patience and encouragement. I am grateful for your care and excellent customer service.

I have been with VicSuper 20 years. Our Son was a VicSuper member and passed in the first 3 Months of 2020. We engaged solicitors and despite numerous jumping through hoops, were advised it would be a further 6 - 8 weeks. The service has been incredibly poor and would appear COVID has been a fortuitous event for the big CORPS. Utterly disgraceful !!!!!

I've been with Vic Super 28 years. They give clear, helpful and friendly advice and are happy to answer questions and explain. They offer free information sessions which are informative too. Switching investment options is easy online. Most importantly, my super has grown well over the years and even in these uncertain times, I feel in a good position as I approach retirement.

I have previously felt loyal and have left Vicsuper 5 star reviews. Since merger all has changed. Advice once given freely and personably or at a low cost is now at a premium. It will now cost you thousands for them to help you with a retirement plan. After 40 yrs with Vicsuper I am so disappointed I am researching other options.

VicSuper have supported me through many instances of needing support throughout my experience with them over the past 8 years. Insurance, income protection, investment, all wonderful. My most recent experience with them has been primarily online, using their Facebook chat feature. Katarina is the rep that I speak to and she is unfailingly helpful, informative and prompt in her responses to my questions, even on Sundays and public holidays. In my opinion Katarina, and by extension VicSuper, go above and beyond to support their members and I look forward to continuing to use them through their merger with First State.

I have been a member of VicSuper for over 20 years and Ben Dunlop as been my Financial Planner for the past five years. I have had face to face meetings with him in both Blackburn and Melbourne and have found his manner and professionalism impeccable. I was impressed with Ben on our first meeting in Blackburn and he has continued to impress. I have recently had several telephone consultations with him due to Covid 19 in regards to a Statement of Advice. Ben was extremely helpful and patient and has the ability to explain the finer details so that I could understand them and he has a sense of humor.

Have been with VicSuper since 2006. Great selection of investment options with clear supporting product information and member communication. VicSuper also has strong investment performance and relatively low fees. The Call Centre has well trained, knowledgeable and very helpful staff. A real asset to the organisation. Our financial planner (Kevin Phoa) has provided an excellent Statement of Advice. He is also very accessible for any questions or further advice. The online access to account information is also first class. VicSuper has excellent super products, customer service and financial advice.

We joined VicSuper 12 years back . We were introduced to Sam Shah as a cosultant at our first visit. He was very professional in advising us about financial strategies we needed to follow in order to prepare ourselves for retirement and how VicSuper could help us achieve that. We have been very happy with VicSuper and the guidance and support from Sam. In times of need Sam has always been there for us. We have recommended Sam to many of our friends and will continue to do so in future. We think Sam is a great asset to VicSuper.

I joined VicSuper from another super fund 4 years back. During this time I had excellent face to face discussion with Sam Shah each year and he is excellent in supporting with all my financial planning. I would like to meet him face to face each year in order to manage my financial needs. Thank you Sam.

I've been with VicSuper for 30+ years and have always found it to be a high performing fund. During the last few years however I have needed to access their advice on a few occasions. In doing so, I've dealt with Sam Shah for this advice and found him to be very helpful. His advice was clear and concise, especially when my comprehension was poor. He responded quickly to phone messages and has helped me immensely to understand the future planning I needed, especially when being close to Retirement age and in a bit of a panic. I'd highly recommend VicSuper as a fund and Sam Shah's services as an adviser.

I joined Vicsuper after moving from NSW 20 years ago. Vicsuper is a fund I would recommend to anyone, primarily because of the personal service given by its staff. Sam Shah gives professional advice and promptly delivers on the agreed plan of action. He communicates clearly and patiently explains and answers my questions.
Thanks Sam - you are the best!