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As of July 1st 2020, VicSuper has merged with First State Super.
- 3 reviews
- 1 like
shocking service worst returns
one of the worst performing super funds, since aligning with aware super the return has been pathetic and fees unrealistic for the service provided. they send an email trying to blame the markets for their poor performance, give me a break!!! to add insult to injury they then go and join Victorian government in the sell off of Vic Roads, to the Chinese no less!!!! no one asked me for my approval to use my money in this rort. As a long time government employee, with my funds being invested over 17 years, planning on retiring next year, I am less than impressed with this company and will not be leaving funds in this account.
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Use of their App
Been trying for 2 years to download their app to no avail. Even tried with their IT support on many occasions frustrating not being able to access your balances when needed really disappointing.
- Incentivised Review No
That has been attempted before with your organisation to no avail- totally ran by incompetents!
- 8 reviews
- 2 likes
Great Customer Service
I have had to contact Vicsuper a few times this year and always been pleased with the information given.
On the last two occasions I have had exceptional help with a person walking me through my problem and assisting me.
The staff are easy to understand and are very patient, as sometimes it's difficult to explain an issue accurately over the phone.
I am very pleased with Vicsuper, never hesitating to praise and recommend them to others.
Congratulations on your Fund and fine Customer service.
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What happened to customer service?
I have been a member of Vic Super for ten years. I changed employers and had to sign up with the super fund my new company pays into. I could then nominate my preferred fund once employed.
Doing some research on which fund to go with, l found the new fund to be very helpful and informative, (at the time l was intent on closing that and continuing with Vic Super). I then contacted Vic Super and found the customer service absolutely appalling. The telephone consultant wasn't even willing to give me a ball park quote on income protection insurance. She kept telling me to go to their Web site and use the calculator. We keep these companies in business!
What happened to customer service?
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Hi there,
Thank you for reaching out. We’re sorry to hear about your recent experience with us. ...
Read more We would like to take the time to better address these concerns with you. We kindly ask to send us a private message with your member number and contact number so we can reach out to you directly. We hope we can work together to address and resolve the concerns you have. Thank you, Vic SuperFind out how VicSuper compares to other Public Sector Superannuation Funds
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- 5 reviews
- 3 likes
Pathetic contact system
I've been with Vicsuper for nearly 40 years. Their service to members is now appalling. They don't answer calls, reply to emails. What are my admin fees paying for? Does anyone actually work there?
I used to get worthwhile and valuable advice. Now all that is provided are multiple choice questions and a summary an economics 101 student could deliver .
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Hello,
Thank you for reaching out to us. Your concerns are important and we would like to take the time to better understand your recent experience. ...
Read more We kindly ask to please send us a private message with your best contact number and membership number so we can reach out to you directly. (For your own privacy please do not reply directly to this message with your contact details as these messages are made public) We hope we can work together to address your concerns. Thanking you, Vic SuperThanks Sam
I have been with State Plus/Aware Super for more than thirty years. I am very pleased to have Sam Shah assisting me recently. We were fortunate to have Sam review our superannuation and believe in Sam's good advice and recommendations. We were given very good information regarding updates to our Super account. We highly recommend Sam Shah as he is very approachable, clear in his presentation and knowledgeable in his field of work. He is a excellent financial adviser whom we have the upmost respect in his approach in dealing with people and knowledge...Keep up the good work Sam from Domenico & Ann
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Sam Shah - Fantastic Financial Planner
Re:- Sam Shah (AWARE Financial Planner)
My name is xxxxxxxxx where I was assigned to Sam Shah as my AWARE Financial Planner around the last quarter of 2020. Due to the COVID issue, Sam and I have never met, and this is my unsolicited recommendation of Sam – I have done it because I want to do it.
It is my understanding from the news that AWARE is reviewing how many financial planners that they need. This is my recommendation that Sam be one of those retained, for the following reasons:-
1) He listened to me, understanding and adapting to my pe...
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Related Articles
Spectacular Sam Shah Vic Super Star
I have been with Vic Super for more than twenty years. I am very pleased and fortunate to have Sam Shah assisting me throughout these years. We were delighted to secure Sam to review our superannuation after being static for four years. Through Sam's good advice and recommendations, we were informed vital steps to update our Vic Super account by streamlining it, making it productive and efficient. We highly recommend Sam Shah to friends as he is very approachable, clear in his presentation, knowledgeable in his field of work with his remarkable experiences. He is indeed a spectacular financial adviser whom we have confidence and satisfaction in his great service.
by Serena & Stephen A. on 14 April 2021
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- 2 reviews
Sam Shah - A real advisor.
This is the first time we have left a meeting or information session with a financial advisor actually feeling informed and understanding the advice and path forward.
Sam is down to earth, knowledgeable and explains his financial advice and strategies clearly, ensuring you fully understand.
We would have no hesitation recommending Sam to all our family and friends.
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Find out how VicSuper compares to other Public Sector Superannuation Funds
Know better, choose better.
- 2 reviews
- 1 like
Review of Sam Shah - superannuation adviser.
For many years, Sam Shah has assisted me to plan for retirement and post retirement. He's why I have recommended VicSuper to others. Sam's experience/approach should be the standard for all superannuation advisers.
- Incentivised Review No
Financial advice from Sam Shah
Twice now I have left a meeting with Sam Shah, smiling a very happy smile. Sam is a financial guru, going beyond the usual to tailor a package that will keep my wife and I very comfortable in retirement. I can highly recommend his excellent service.
- Incentivised Review No
Service above and beyond Sam Shah
A phone call after 7 on a Friday night to clarify information I had received
As always Sam was patient, knowledgeable and helpful. Happy to recommend Sam to others. Excellent service.
- Incentivised Review No
Find out how VicSuper compares to other Public Sector Superannuation Funds
Know better, choose better.
Sam Shah is a great retirement advisor
I was very confused about what to do after I retired. Sam was very helpful and patient, specially since I had many questions.
He went through everything step by step. He even went out of his way to look at options that could save me and my kids money.
It was a pleasure working with Sam and i would recommend him to my family and friends.
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- 2 reviews
Sam Shah
I have been with VicSuper (Aware) for many years but had never undertaken any planning for retirement. I left everything to the last minute. Sam was very professional and walked me through the options and process to follow. His patience was never ending and he answered all my questions in a way that made it easy for me to understand. He made certain that I was clear about any actions that I had to undertake to make my transition to retirement as smooth as possible. Very happy with Sam as my advisor.
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Sam Shah - A Great Help At The Start Of My Retirement
When I retired in 2018 I had Sam Shah work with me through the process of planning for the future and how best to arrange my funds with VicSuper. After our first meeting I felt confident of that he had a very good understanding of my situation and that he had the knowledge and skills to help me set up a financial plan for my future. In particular, I was grateful for the time that he took making sure that I fully comprehended each of the options that I had with VicSuper so that I could make the decisions required at the time. This not only to...
Read moreok a lot of stress out of the situation, but also helped me feel that I could personally deal with many aspects of my super planning in the future. In the years since setting up my financial plan, there have been a number of occasions where I have needed Sam's help managing my VicSuper accounts. In every instance he has been able to help me sort out these management issues and he has always been very prompt in replying to messages left by phone or email.- Transparency
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- Incentivised Review No
Questions & Answers
Received message from VicSuper about fee changes.
What does this mean overall?
What’s changing from 30 September 2022?
We’re removing the Management fee for the diversified investment options (previously 0.15%).
We’re removing the Management fee for the single asset class investment options (previously 0.06%, excluding the cash investment option where no Management fee was applicable).
We’re including some of the Management fee in the Administration fee, which means a small increase from 0.20% to 0.23%.
The Government has dropped the work test as of July for people aged between 67 to 75 incl. Existing money in a fixed term deposit generates, at present, little or no returns. Where in a super fund would you put this money to gain best returns? I am a married male aged 70. Please advise.
Vicsuper has a few different investment options, you can mix and match the percentage of each to your liking.
There is a lot of information on the internet. You need to analyze them carefully.
The bot...
Hi Dexta,
Thank you for taking a proactive approach to your superannuation. ...
Read more So we can get a better understanding of your needs and best assist you further we would welcome a call on 1300 366 216. Our consultants can go over your account with you and refer you to our advice services team to help identify which investment option is best for you. We're here to help. Thanks again, VicSuperHow can this fund be high rating in stars when it is under performing a balance which was high in Dec and now is low then??
let me guest Markets and not vicsuper and been told if i do not like there is the door??
no real answer when i was speaking with them i am looking else where
The reason I rate VicSuper is because they are open and transparent, and they help me if I have any difficulties or questions.
My transition into retirement was made possible for these reasons (for me...
Hi Mangi,
Thank you for reaching out. Your Super is invested in the financial markets and the movement of these markets will affect the value of your super. While you can choose your investment opti...
Read moreons ranging from very low to very high risk, all types of investments are subject to the risk of loss and their value can change quickly.A standard response for a poor performance blame the market!!
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Hi Gavin,
Thank you for taking the time to provide a review. We understand your concerns and would like to go over your account with you....
Read more We kindly ask to please send us a private message with your membership number and best contact number so we can arrange a call. We hope we can work together to address the concerns you have.We're here to help. Thanks again, Vic Super