VidaXL Garden Tool Shed 225x89x161 cm
Verified1 review
Appalling….nothing fits together…parts are incorrectly labeled…terrible quality! Hubby is a retired builder & he is having problems…this is 3rd day trying to get it erected! Metal is SO thin & sharp…totally dangerous! We feel like we want to just bin it all & go to Bunnings!
Hi Marie! I hope this message finds you well. I wanted to follow up as I haven’t heard back from you, and I just wanted to check in to see if you still need any assistance. I’d be more than happy to help in any way I can, so please don’t hesitate to reach out if there’s anything I can do to support you or if you have any questions. Looking forward to your reply. Catalin - vidaXL
Hi Marie, We've tried reaching out to you multiple times without success. Please don't hesitate to get in touch with us when you're available, and we'll be glad to assist you. Our email address is feedback@vidaxl.com.au - Catalin - vidaXL
Because hubby is a retired builder he did get the shed together….he eventually threw the instructions away & assembled it drilling his own holes etc!
Dear Marie, Please accept my apologies as the instructions were of no use. This is certainly not the level of service we strive to provide. If you'd like to discuss this further, please email us at feedback@vidaxl.com.au
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Hi Marie. Thank you for taking the time to leave us a review. Please accept my sincere apologies that the product was not fit for purpose. This is not the level of service we aim for. The assembly process should be simple and straightforward. The quality of the product should certainly be higher than what you've described, and it should by no means pose any risk to your safety! I am here to assist and will do my utmost to resolve the issue. I have sent you a private message asking for some information so I can find your order in our system. Kindly respond at your earliest convenience. Kind regards, Catalin - vidaXL