Delays in refund
We booked business class return fares through Traveldream with Vietnam Airline's in 2019 for travel in 2020 which Covid cancelled. We were promised a refund with in 3 - 5 months of cancellation. Now in month 7. No urgency nor explanation for delays or even a date for we could rely on. Wouldn't recommend either outfit.
Vietnam Airlines Misrepresent Their Words.
We were unable to travel due to COVID-19 travel restrictions (which some 14 months later are still in place). I’ve lost count of the amount of times I’ve emailed VN in Vietnam directly and never receiving a response. I contacted the local Australian office who did this and received some communication. The Vietnam Head Office said refunds had been processed ( there are 6 of us with varying fares and routes)
We have so far received about $6 of the $1000s due. I’ve continued to attempt to get information with absolutely no luck. So so disappointed by VN.
It’s been almost a year. I haven’t received the refund
My flight in June 2020 was cancelled due to the Covid 19 pandemic. I have emailed them like 20 emails regarding the refund. In Mar 2021, they email me saying the refund of my tickets has been processed, but I haven’t got the money. Im really disappointed about the service. I WONT fly with Vietnam airline ever again!!!
LỪA ĐẢO MÙA COVID 19
Mình xin khiếu nại về việc cô Nguyễn Thanh Hùng mang mã số 506.
Mình đã gọi lên tổng đài Vietnam Airline ngày 23/03/2021 về vụ việc huỷ vé để lấy lại tiền, mình nói chuyện rất lịch sự với cô nhưng có vẻ cô ấy luôn nghĩ mình lừa đảo như muốn lấy lại số tiền mình đã bỏ ra mua một cái vé dự kiến từ Tp. HoChiMinh đến Melbourne vào ngày 01/4/201-02/4/2021.
Mình đã dự đoán biết vé Vietnam Airline sẽ bị cancel khi đến ngày bay nên mình đã chuẩn bị liền ngay vé khác của Singapore để đi vì công việc của mình. Khi mình tới Melbourne mình gọi v...
The reviewer stated that an incentive was offered for this review
Just got an email from this airline, stating that due to the Covid19, any flights from Ho Chi Minh to Sydney are suspended between 27Mar to mid of Apr 2021. Quite suspicious whether it is the case. Covid 19 started in Mar 20. How can they have no plan for this? Never heard Sydney only banned a single flight in this airline from just Ho Chi Minh. Are they are playing a sort of business? Seeing all the other comments, I started to worry whether I can get money back, though the agent said they would refund to me in 6-14 weeks. I am going to raise a dispute with my credit card organisation to see how it is going.
No refund even though Vietnam Airlines changed the date and then cancelled flight
Vietnam Airlines flight booked for 24 June 2020 was twice changed by airline, including changing the date, and then completely cancelled. Vietnam Airlines initially offered about half of fee paid. I reluctantly accepted this offer, but now the airline just refuses to respond to emails asking for an update. Relatively small amount of money involved, but it is the principle. I cannot recommend Vietnam Airlines based upon this service.
Money for nothing.
I would advise not booking Vietnam Airlines. Due to COVID we have not been able to travel but after 6 months of asking for a refund of $16,000, we still haven’t received one, despite recent promises.
5 Months and still no refund. Not good enough Vietnam Airlines
Our flights were cancelled due to Covid 19 in Feb 2020 and the terms and conditions of our ticket entitled us to a full refund. Despite numerous phone calls, multiple emails and much frustration, we still have not had the money we paid returned. The Australian Office in Sydney recently informed us that the Flight Booking is showing "Refunded" but numerous checks and a direct search with our bank confirmed that this is not the case. Unfortunately it looks like VA will delay this matter even further and stuff us around even more. They need to be ...mindful of the reputational damage this is causing the Airline moving forward beyond Covid 19. They are promising a lot and delivering very little, if at all anything. I will not be using them again in the future and I suspect I am one of many who has had the same treatment. Extremely Disappointing to say the least.
No Voucher yet. No response to emails and phone calls
I bought return tickets online from their website scheduled to fly in January. Flight were cancelled due to virus in Wuhan. It then took more than 1 month to complete a travel voucher request, and the request is then scheduled to be done in 3 months. Almost 4 months have past but I have not received the voucher yet.
They want to hold onto your money
The quality has been good but they lost my respect from now on. I bought return tickets online from their website scheduled to fly in April. Flight were cancelled due to virus in Wuhan. It then took more than 1 month to complete a refund request, and the request is then scheduled to be done in 3 months. Almost 4 months have past but I got no refund yet. They want to hold onto other people's money in return for their reputation in the past years.
To VNA: Please issue a refund and don't wait until people contact you and still make it hard for the...
refusing to give refund
I called the number here in Australia and was told to contact Vietnam number 842438320320 (which cost me a lot of money) just to be told that I need to email email@example.com. I emailed now twice and still you have not got back to me about my refund. I already making a loss for getting refund on my ticket (Paid 1000 and you're only refunding me 200 as per the girl on the phone) so I do hope that you will try to make things right from here.
I contacted your office here in Australia requesting for refund of my ticket as you are...NOT honouring my return ticket as Australia had border lock down. I manage to find another airline to Return home. I was unable to get home due to the lock down (Clearly was not my fault) and now you want me to buy a new ticket which cost me thousand of dollars and have to pay the fare difference. I told you that I already renew my visa until the end of the year and yet we are unable to come to mutual agreement. I want my refund back so I can book another ticket home. This is clearly day light robbery as you have not respond to my email. I am furious and I hate your company.
Confirmed for refund but now my emails are being ignored
Booked a return trip to Europe and our flights were changed/cancelled multiple times due to COVID. Emailed them multiple times and a few weeks later I got a response saying that I will be receiving a refund. It's been months since that refund confirmation email came through and I have yet to receive a refund + all the follow up emails I've sent have been ignored.
Now I am stuck as any email I send is ignored and I have no refund. It's been months and this hasn't been resolved. Very very frustrating
Pleasure to travel with Vietnam Airlines
Have travelled with VN airlines several trips both international and domestic. We are satisfied with their good service, friendly and attentive, good meal menu, wide selections of in flight entertainment. It is worth to join their frequent flight Lotus membership with benefits as priority check in, free upgrading, lounge access. Good job Vietnam airlines!
The reviewer stated that an incentive was offered for this review
Impossible to get hold of
I booked my flight with a travel agent on 04/10/19 to Japan via Vietnam because my mum loves this airline and wanting to support Vietnam. Ok, cool what ever. Paid $1000ish for it while direct only 600-700ish at the time.
Now theres a COVID-19 out break, trying to contact them in Melbourne office and Vietnam office is impossible. After 2 minutes on the phone holding, the automated machine on the phone tell you to call back later and hung up the phone EVERYTIME.
I went online to message them on their Facebook fan page. Great reply but unable to...
I was flying from Ho Chi Minh City to Melbourne on an A350. The service is amazing in economy class and the IFE is really good. I love to take the airline for the flight back soon in April
The reviewer stated that an incentive was offered for this review
1st class airline
We have flown with Vietnam Airlines twice and cannot fault your attention to quality service and friendly staff. Both internationally and locally, all flights were on time and the staff very accommodating. Thank you for making our trips to Vietnam safe and enjoyable.
Web booking system is completely dysfonctional
*** do not book flights with Vietnam airlines. In case of error on their website, and this is very frequent, you will be forced to pay twice for your flight ***
Hi, I have flown a return flight from London to Ho Chi Minh in December - January 2019/2020. This was my first time dealing with Vietnam airlines. I booked the flights in November through the Vietnam airlines website and the process resulted in multiple unreliabilities and errors and which made me end up with 2 tickets unbeknownst to me.
The website was painfully slow and unreliable to...
I have flown with Vietnam Airlines direct Sydney to HCMC for the last five years, generally 5 times per annum. The recent change in baggage allowance for both Economy and Premium Economy from 30kg to 23 kg raises a few questions on why. The simple fact is profit. By reducing this by 7kg per passenger x 280 passengers on a full flight is around 2,000kg. Might not sound like much but one of the airlines biggest expense is fuel. Less kg = less fuel needed. The other issue here is extra luggage and as we all know aisians like shopping particularly ...premium products and given Oz is way cheaper than Vietnam for premium products they buy up, which equals extra luggage. It costs AUD257 for an extra bag of 23kg and as an example if you have 50 people paying for extra luggage a flight $12k goes to the airline which increases profit margin. VA isn't a bad airline though given their pricing and luggage allowances, they may lose some western customers, maybe not Viets as they are brand loyal, especially VA. Think I might fly Jetstar who fly direct Sydney-HCMC for half the cost.
I have flown twice to Vietnam using their national carrier out of the 8 times we have been to Vietnam since 2003 and we have flown dozens of time domestically with VA and the moaning here is obnoxious.
What you have to realise is that the offhanded, frank manner of the Vietnamese is a national trait. They are not being angry or racist (how pampered white people can claim that is beyond me), they are simply being honest. Before you get too upset learn a few Vietnamese words of greeting and thanks and you might get some different reactions.
Fo...r a start learn to say em oi (or anh oi or chi oi for males and females older than you) The staff will answer you and will bring whatever you want. Secondly travel business class domestically. It costs not much extra and it stops a lot of unpleasantness. Check in avoiding all the economy class people with their cardboard boxes and you get to go through the VIP queue which is always sparse. The flights might only be an hour or less but they bring you good food a beer or whatever and a special bus meets you at your destination or you get off before the hoi polloi. Air Vietnam have a lot of staff who do not speak good English but it will nearly always be better that your Vietnamese so be patient and stop moaning.
Reasonable service at great price
It was the first time travelling with them and travelling to Vietnam. I was lucky to get a good deal online.
Airplane was new, service was great. I was travelling with my child and crew members did their best to make my life easier. I will definitely fly with them again.
Questions & Answers
Im thinking of booking London to Sydney Business class one way in Feb. I’m concerned with the 15 hr lay over. Does the airline proved free hotels to business class passengers?
Thank you for your question.
Yes, we offer stopover program to our passengers, which includes hotel, meals, excursion, transfers and even visa for most tickets. (certain limits exist on promotional fares)
This service is free of charge, however it should be booked at least 48 hours in advance and you need to provide your passport details.
If your travel agent has any questions regarding this service, - we are more than happy to explain - he just needs to contact us. .
we are flying 2 adults and one 8 year old child this weekend from Melbourne to Ho chi Minh before continuing to Paris. We ordered kosher meals and now they tell us it is not available. This is really not acceptable. Also we were told the seats are 2,4,2 and we booked the front premium economy to find out we are scattered all over and seating is 2,3,2...I would like someone to provide a solution to our problem please. thanks
Good luck !!!!, Vietnam airlines only offer empty apologies and nothing else. My wife and I had a horrendous experience 2 months ago with them, it bordered on racism. Only to get a we are sorry and hope you have a better experience next time. There will never be a next time, I advise no one to fly Vietnam airlines ever.
Thank you for your request. Its hard to say anything as I do not see your reservation.
Please note, for future services you need to kindly contact your travel agent where you purchased your tickets and request to book your seats. Alternatively, you can login your reservation at our website and choose available seats 24 hours before departure.
Regarding meals, we do not offer Kosher Meals from Australia, We are sorry about that. We can offer vegetarian meals instead (they do not violate Kashrut, however we do not guarantee that kitchen equipment that we use was never in contat with milk or meat). If you are very careful about keeping kosher. you will need to take care about your own food.
Please note, Kosher food may be available on your flight from Paris to Vietnam, it should be requested by your agent in advance.
I’m flying economy, Melbourne to Ho Chi Minh City. It says my meal is included. Will I need money for drinks etc.?
No, drinks should be included. VN Airlines is great when it comes to providing food and drink in the cabin.
They just suck at not making last minute changes to people’s schedules.
Agree with Brain L - they are a "full service" airline, not a budget carrier. No need to buy anything on board. Only issue sometimes is finding the crew to help you - so don't be afraid to get up and walk to the galley to look for them.
No you don’t need money though they run out of European food even breakfast and are never hot
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