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Vietnam Airlines

Vietnam Airlines

2.6 from 69 reviews

Reviews

2.6

69 reviews
5
(17)
4
(10)
3
(4)
2
(5)
1
(33)
  • Value for Money
    2.3 (17)
  • Transparency
    2.3 (15)
  • Seat Room
    3.1 (14)
  • Food
    3.2 (14)
  • In-Flight Service
    3.4 (14)
  • In-Flight Entertainment
    3.4 (14)
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Jason

JasonGreater Melbourne (Inner), VIC

  • 2 reviews

refusing to give refund

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureHo Chi Minh City, Vietnam
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Through Airline
See all answers
CBlack

CBlackSydney, NSW

  • 2 reviews

Confirmed for refund but now my emails are being ignored

published

Booked a return trip to Europe and our flights were changed/cancelled multiple times due to COVID. Emailed them multiple times and a few weeks later I got a response saying that I will be receiving a refund. It's been months since that refund confirmation email came through and I have yet to receive a refund + all the follow up emails I've sent have been ignored.

Now I am stuck as any email I send is ignored and I have no refund. It's been months and this hasn't been resolved. Very very frustrating

Transparency
Value for Money
ClassEconomy
Booking Through Airline
See all answers
1 comment
Vietnam Airlines
Zack P.Vietnam Airlines
Lynn D.

Lynn D.Greater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Pleasure to travel with Vietnam Airlines

published

Have travelled with VN airlines several trips both international and domestic. We are satisfied with their good service, friendly and attentive, good meal menu, wide selections of in flight entertainment. It is worth to join their frequent flight Lotus membership with benefits as priority check in, free upgrading, lounge access. Good job Vietnam airlines!

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
DestinationHo Chi Minh City, Vietnam
ClassPremium Economy
Booking Third Party
See all answers
1 comment
Vietnam Airlines
Zack P.Vietnam Airlines

The reviewer stated that an incentive was offered for this review

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Jason

Jason

  • 2 reviews

Impossible to get hold of

published
Transparency
Value for Money
ClassEconomy
Booking Third Party
See all answers
1 comment
Vietnam Airlines
Zack P.Vietnam Airlines
Tom Vuong

Tom VuongGreater Melbourne (Outer), VIC

  • Verified customer

Amazing Flight

published

I was flying from Ho Chi Minh City to Melbourne on an A350. The service is amazing in economy class and the IFE is really good. I love to take the airline for the flight back soon in April

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureHo Chi Minh City, Vietnam
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Through Airline
See all answers
1 comment
Vietnam Airlines
Zack P.Vietnam Airlines

Thank you for your feedback Tom and for your loyalty. We are delighted that you are enjoying our services.

The reviewer stated that an incentive was offered for this review

Karen H.

Karen H.Greater Melbourne (Outer), VIC

1st class airline

published

We have flown with Vietnam Airlines twice and cannot fault your attention to quality service and friendly staff. Both internationally and locally, all flights were on time and the staff very accommodating. Thank you for making our trips to Vietnam safe and enjoyable.

Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
DestinationHo Chi Minh City, Vietnam
ClassEconomy
Booking Third Party
See all answers
1 comment
Vietnam Airlines
Zack P.Vietnam Airlines

Thank you for your feedback Karen. We are happy you enjoyed our services:) We hope to welcome you onboard again soon!

  • Verified customer

Web booking system is completely dysfonctional

published
Transparency
Value for Money
DepartureLondon, UK
DestinationHo Chi Minh City, Vietnam
ClassEconomy
Booking Through Airline
See all answers
1 comment
Vietnam Airlines
Zack P.Vietnam Airlines
Ray

RayIllawarra, NSW

Baggage Allowances

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureSydney NSW, Australia
DestinationHo Chi Minh City, Vietnam
ClassEconomy
Booking Third Party
See all answers
1 comment
Vietnam Airlines
Zack P.Vietnam Airlines
Kel

KelSydney, NSW

  • 16 reviews

Stop moaning

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
DestinationHo Chi Minh City, Vietnam
ClassEconomy
Booking Through Airline
See all answers
1 comment
Vietnam Airlines
Zack P.Vietnam Airlines

Thank you for your feedback and your loyalty Kel. We hope you enjoy your flight to Phu Quoc with us:)

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Jackie

JackieSydney, NSW

Reasonable service at great price

published

It was the first time travelling with them and travelling to Vietnam. I was lucky to get a good deal online.
Airplane was new, service was great. I was travelling with my child and crew members did their best to make my life easier. I will definitely fly with them again.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureSydney NSW, Australia
DestinationHo Chi Minh City, Vietnam
ClassEconomy
Booking Through Airline
See all answers
1 comment
Vietnam Airlines
Zack P.Vietnam Airlines

Thank you for your feedback Jackie. We are delighted that you enjoyed our services and hope to welcome you during your next journey:)

  • Verified customer

Disgusting/Racist and Despicable behaviour

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureHô Chi Minh-Ville, Ho Chi Minh City, Vietnam
DestinationSiem Reap, Cambodia
ClassEconomy
Booking Through Airline
See all answers
1 comment
Vietnam Airlines
Zack P.Vietnam Airlines
Rita C.

Rita C.Greater Melbourne (Outer), VIC

  • Verified customer

Confusing online booking system!

published
Transparency
Value for Money
DepartureBangkok, Thailand
DestinationHanoi, Hoàn Kiếm, Hanoi, Vietnam
ClassEconomy
See all answers
3 comments
Vietnam Airlines
Zack P.Vietnam Airlines
Rita C.
Rita C.
Vietnam Airlines
Zack P.Vietnam Airlines
smiley

smileyWestern District, VIC

  • 2 reviews

reasonable flight with issues.

published

MY name is Ann and we flew to HCM on Flight no VN780 on October 5 2019. the flight was good but the arm rests between the seats are not good because my husband needs to rest his arm and because the controls for the TV screen are on the arm rest he kept putting then light on and off and changing the tv program. Perhaps a hard plastic cover over the controls would be helpful. On the return flight VN 781 21 oct please make sure that immigration forms in English are on board. Not easy to fill in forms after we had landed after an all night flight and nowhere to sit and write on the forms. Otherwise a pleasant flight,

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
DestinationHo Chi Minh City, Vietnam
ClassEconomy
Booking Third Party
See all answers
1 comment
Vietnam Airlines
Zack P.Vietnam Airlines
Matt

MattSouth-Eastern Region, NSW

  • Verified customer

Worst Experience

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureHo Chi Minh City, Vietnam
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Third Party
See all answers
1 comment
Vietnam Airlines
Zack P.Vietnam Airlines
Eric Kleiman

Eric Kleiman

  • 3 reviews
  • 1 like
  • Verified customer

Terrible experience with this airline

published

I flew from Sydney to London via Hanoi. Every flight leg was delayed between 1 and 4 hours, with the worst being in Hanoi where we waited about 4 hours without know if our flight would be going at all as they removed it from all the TV screens. Luggage arrived to London completely soaked with damaged items. On the return route they managed to lose our luggage and we had a very stressful layover. They were very unresponsive and needed to be called nonstop to do anything. They finally found our luggage at the airport a few hours before our flight. The complaints department is virtually non-existing. Avoid flying this airline

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationLondon, UK
ClassEconomy
Booking Through Airline
See all answers
2 comments
Vietnam Airlines
Zack P.Vietnam Airlines
Eric Kleiman
Eric Kleiman
International Airlines

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  • Verified customer

We won't fly with Vietnam airlines again

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassBusiness Class
Booking Through Airline
See all answers
1 comment
Vietnam Airlines
Zack P.Vietnam Airlines
Andrew

AndrewHunter Region, NSW

  • 3 reviews
  • 1 like

overall below average -changed schedule / very poor service & boarded via bus when gates were empty

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationHo Chi Minh City, Vietnam
ClassPremium Economy
Booking Through Airline
See all answers
3 comments
Vietnam Airlines
Zack P.Vietnam Airlines
Andrew
Andrew
Vietnam Airlines
Zack P.Vietnam Airlines
Stopsie

StopsieCanberra 2600, ACT

  • 2 reviews

Promised a partial refund and delivered zero...zero star rating

published
6 comments
Vietnam Airlines
Zack P.Vietnam Airlines
Stopsie
Stopsie
Stopsie
Stopsie
AngryGranny

AngryGranny

  • 3 reviews

Fabulous Business Class at a great price

published

Travelled to London in October and returned end of November. Fabulous staff, excellent food, great leg room, flat bed - what more could you want. Will definitely travel with them again.

1 comment
Vietnam Airlines
Zack P.Vietnam Airlines

Thank you for your feedback AngryGranny. We all at Vietnam Airlines are happy that you enjoyed our services and we hope to welcome you onboard again!

  • Verified customer

Excellent services! Good food and the wine, and Sai Gon Beer are very nice!

published

I travel around 6 times per year! I also travel a lot of other airlines but VNA is the best!

1 comment
Vietnam Airlines
Zack P.Vietnam Airlines

Thank you for your feedback Dave. We all at Vietnam Airlines are happy that you enjoyed our services. We can't agree more with you - we are the best:) We hope to welcome you onboard on each of your journeys!

Page 1 of 4

Questions & Answers

Sally

Sallyasked

Im thinking of booking London to Sydney Business class one way in Feb. I’m concerned with the 15 hr lay over. Does the airline proved free hotels to business class passengers?

1 answer
Vietnam Airlines
Zack P.Vietnam Airlines

Hello Sally,
Thank you for your question.
Yes, we offer stopover program to our passengers, which includes hotel, meals, excursion, transfers and even visa for most tickets. (certain limits exist on promotional fares)
This service is free of charge, however it should be booked at least 48 hours in advance and you need to provide your passport details.
If your travel agent has any questions regarding this service, - we are more than happy to explain - he just needs to contact us. .

Ariella

Ariellaasked

we are flying 2 adults and one 8 year old child this weekend from Melbourne to Ho chi Minh before continuing to Paris. We ordered kosher meals and now they tell us it is not available. This is really not acceptable. Also we were told the seats are 2,4,2 and we booked the front premium economy to find out we are scattered all over and seating is 2,3,2...I would like someone to provide a solution to our problem please. thanks

2 answers
Matt
Matt

Good luck !!!!, Vietnam airlines only offer empty apologies and nothing else. My wife and I had a horrendous experience 2 months ago with them, it bordered on racism. Only to get a we are sorry and hope you have a better experience next time. There will never be a next time, I advise no one to fly Vietnam airlines ever.

Vietnam Airlines
Zack P.Vietnam Airlines

Hello Ariella,
Thank you for your request. Its hard to say anything as I do not see your reservation.
Please note, for future services you need to kindly contact your travel agent where you purchased your tickets and request to book your seats. Alternatively, you can login your reservation at our website and choose available seats 24 hours before departure.
Regarding meals, we do not offer Kosher Meals from Australia, We are sorry about that. We can offer vegetarian meals instead (they do not violate Kashrut, however we do not guarantee that kitchen equipment that we use was never in contat with milk or meat). If you are very careful about keeping kosher. you will need to take care about your own food.
Please note, Kosher food may be available on your flight from Paris to Vietnam, it should be requested by your agent in advance.

Mara

Maraasked

I’m flying economy, Melbourne to Ho Chi Minh City. It says my meal is included. Will I need money for drinks etc.?

3 answers
Brian L
Brian L

No, drinks should be included. VN Airlines is great when it comes to providing food and drink in the cabin.

They just suck at not making last minute changes to people’s schedules.

The Y-man
The Y-man

Agree with Brain L - they are a "full service" airline, not a budget carrier. No need to buy anything on board. Only issue sometimes is finding the crew to help you - so don't be afraid to get up and walk to the galley to look for them.

Jockeygirl
Jockeygirl

No you don’t need money though they run out of European food even breakfast and are never hot

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