2Vietnam Airlines

Vietnam Airlines

 Verified
2Vietnam Airlines
2.2

122 reviews

PositivevsNegative
29% · 3581 · 66%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Value for Money
2.2
Transparency
2.0
Seat Room
2.8
Food
2.7
In-Flight Service
2.8
In-Flight Entertainment
2.6
Wi-Fi
1.3

Reviews

122 reviews
Rakesh S.
Rakesh S.Central, TAS
  Verified

Avoid at all cost !

Aweful customer service, cant provide simple answers to a question just want to charge you money. No way off escalting or raising complaints. Stole my money and no response, AVOID AT ALL COST... Use Vietjet instead Show details
Paul T
Paul T7 posts
 
Value for Money
Transparency
Seat Room
In-Flight Service
Baron K.
Baron K.
  Verified

Luggage damaged beyond repair

My luggage was damaged beyond usable condition. After all the fuss, I got the claim report and I asked how to proceed with the claim. The staff only said I can do it by myself without much explanation. No matter how I search in google or by email, there was no further resolution as days passed by. It been 28 days since the incident happened. I suggest to all re-consider again when you are looking at their airline. Their insurance may not be as effective due to their service level. Show details
  • Thumbnail
  • Thumbnail
  • Thumbnail
Juliana D.
Juliana D.
 

Appalling staff

Horrible rude staff at Sydney airport. Appalling wait times. No communication. Was there 3.5 hours early, Almost missed our flight due to their Appalling service . Blonde Australian lady on the help desk was extremely rude. Show details
Lana
LanaGreater Melbourne (Inner), VIC2 posts
 

Disgraceful

Worst airline to travel with for parents. We were traveling with our 10month old and arrived 4hrs early hoping to secure a bassinet seat (you can only reserve one for a baby less then 6month old). We were told all bassinet seats have been booked out. Come time to board we noticed all the bassinet seats was allocated to people who weren't even using them. Clearly they preferred to allocate these seat to people who would pay for the extra leg room instead of prioritising young babies. Disgraceful!! Never travel with them if you have young children. Show details
Value for Money
Seat Room
Lam P.
Lam P.Greater Melbourne (Inner), VIC9 posts
  Fair Incentive

aware packing the baggage

Last week I flew from Melbourne to Hanoi Vn 29/1/2024 with my kids 1 kid 26 months and other 5 months , we was allowed bring 2 bags 23 kg each one and 1 bags 10 kg totally 56 kg
23 kg is heavy for me because i have carry a kid on my back so I divided it into three bags of 17 kg each. however i checked in the staff did not accept and the force me pay for extra 7 kg around $320 Show details
Value for Money
Transparency
Legrope
LegropeGreater Melbourne (Outer), VIC87 posts
 

The best to fly to Vietnam

Fly them all of the time but the odd hiccup. Prone to change or cancel flight
Have me a good card after a few trips and nice lounges Show details
Seat Room
Food
In-Flight Service
Rick B.
Rick B.8 posts
 

Good experience

Travelled Sydney to Da Nang via Ho Chi Minh in Oct 2023, economy class on Vietnam Airlines. Absolutely no issues, fuss-free flights, all flights departed and arrived on time, onboard food was fine, service was good, infotainment could use a bit more variety eg some more of the latest Hollywood movies but other than that, would be happy to choose Vietnam Airlines again. Show details
In-Flight Entertainment
  • Thumbnail
  • Thumbnail
hans bos
hans bos
  Verified

Delay after delay after delay

From Ho Chi Minh to phu quoc by Pacific Airlines
More than 5 hours delay in total. They said because of the weather. But the weather was very good. No wind no rain no snow
Very bad communication
No compensation
No drink food eg Show details
Seat Room
FJ1960
FJ1960Sydney, NSW28 posts
 
Seat Room
Food
In-Flight Service
Mezza
MezzaGreater Melbourne (Inner), VIC
 

Excellent. Couldn't fault

- Excellent flight Australia to Vietnam. 7.5 hours
- Excellent Vietnam domestic flights - HCMC to Hanoi, Hanoi to Danang, Danang to HCMC.
- Premium Economy way to go.
- Current movies
- Very good food.
- Cater well for gluten free.
- Cabin staff attentive & courteous. Show details
Paul
PaulGreater Melbourne (Outer), VIC2 posts
 
Seat Room
In-Flight Entertainment
Salar A.
Salar A.Sydney Surrounds, NSW2 posts
 

Terrible experience trying to change my flight. So bad it is actually funny

I wanted to change my flight from HCM to Saigon, to Can Tho to Saigon, for the same day.
First, the price over the phone to change flights was quoted as AUD120, Then via email confirmation immediately after it increased to $162. Then when I queried why I should do this when their website shows it is roughly the same price just to book the new flight, they emailed again saying it is actually $262 to change it, with the other option being that I pay a fee, yes you read correctly, I pay a $30 fee to cancel the HCM to Saigon flight and then I can just book and pay for another separate flight on my own. LOL Show details
Leanne
Leanne8 posts
 

Disgraceful

We are travelling for our honeymoon,
From after we booked flights have been changed over 10 times. We have tried calling & emailing to change 1 of the flights can’t get through on the phone you just sit on hold for hours. No reply to emails our travel agent has also tried and she gets no where either.
We get to the airport today to start our trip. Staff are rude and far from friendly, 1 even talked over our shoulders to other customers.
We asked them to help change 1 of our flight they were like bad luck just keep ringing yourself.

Hopefully their service improves from here.
But after reading reviews I’m not holding my breath Show details

Peter
PeterSydney, NSW
  Verified

Questions & Answers

Christine Y.
Christine Y.

Hi I’m traveling from Kl to Hk transiting in Ho Chi Minh for 20 hours was wondering would my luggage be check through my second flight from Ho Chi Minh to Hk? Or is it possible to collect my luggage and check it in later for the second flight?

Simon
Simon

Hi My wife and I booked business flights Mel to Siem Reap 14/01/2024 Siem Reap to Mel 30/01/2024 and paid back in June. Our concern is every time we try to look up flight VN812 from Siem Reap to Ho Chi Minh 30/01/24 it doesn't appear only one flight VN814 does but this leaves at 21.35 arrives at 22.55 when our ticket for VN0871 departs at 21.25. Can I ask is VN812 30/01/2024 still available as per our ticket ???

Sharyn H.
Sharyn H.  
Lynny
Lynny

We have been affected by a change to our schedule where we arrive from Sydney into Ho Chi Minh City on VA0413 arriving 16.10 on 7/9/23. We now have to stay there overnight and fly to Siem Reap the following day on VN0772 departing at 16.15. We would like to stay at the Ibis Saigon Airport Hotel overnight, but our visas do not cover that night, rather they cover the period 14/9/23 to 29/9/23. We have visas for Cambodia from our arrival to the 14/9/23. Are we able to stay at the Ibis Saigon Airport Hotel without additional visas?

Graton
Graton  
See all Vietnam Airlines questions

Details

CategoryDomestic Airlines and International Airlines
Home CountryVietnam
RouteDomestic and International
Airline Type Budget
Domestic
Economy Included Carry On Luggage Limit 12 kg
Economy Included Checked In Luggage Limit 23 kg
International
Economy Included Carry On Luggage Limit 12kg
Economy Included Checked In Luggage Limit 23kg
Visit official website

Contact info for Vietnam Airlines

Mon24 hours
Tue24 hours
Wed24 hours
Thu24 hours
Fri24 hours
Sat24 hours
Sun24 hours

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.