Never respond to customer query
Please please please do not travel with Vietnam Airline ever! This is the worst airline I've ever seen. I didn't get any notice of cancellation until I checked with them. And they promised to refund immediately, after 3 weeks they said they need two more months to refund. Why did they keep lied to me before? Every time I called them I got a reply "We are processing your refund today". But nothing happened at all. I really need to money back right now but I can do nothing. I'm pretty sure they just wanna hold your money to pay their bills. Unacceptable services !!!
Really bad, flight was cancelled due to covid, after one year still no refund.
Really bad! flight was cancelled due to covid, after one year still no refund. Still processing. The flight was cancelled and the Airline is not returning your money. So bad!
All round a great experience
Flights on time all the time x4 flights within the trip. Friendly staff. Meals pleasant enough. Will definitely fly with them again. Upgrade to business next time, seems cheap for the extra comfort.
Delays in refund
We booked business class return fares through Traveldream with Vietnam Airline's in 2019 for travel in 2020 which Covid cancelled. We were promised a refund with in 3 - 5 months of cancellation. Now in month 7. No urgency nor explanation for delays or even a date for we could rely on. Wouldn't recommend either outfit.
Vietnam Airlines Misrepresent Their Words.
We were unable to travel due to COVID-19 travel restrictions (which some 14 months later are still in place). I’ve lost count of the amount of times I’ve emailed VN in Vietnam directly and never receiving a response. I contacted the local Australian office who did this and received some communication. The Vietnam Head Office said refunds had been processed ( there are 6 of us with varying fares and routes)
We have so far received about $6 of the $1000s due. I’ve continued to attempt to get information with absolutely no luck. So so disappointed by VN.
It’s been almost a year. I haven’t received the refund
My flight in June 2020 was cancelled due to the Covid 19 pandemic. I have emailed them like 20 emails regarding the refund. In Mar 2021, they email me saying the refund of my tickets has been processed, but I haven’t got the money. Im really disappointed about the service. I WONT fly with Vietnam airline ever again!!!
LỪA ĐẢO MÙA COVID 19
Mình xin khiếu nại về việc cô Nguyễn Thanh Hùng mang mã số 506.
Mình đã gọi lên tổng đài Vietnam Airline ngày 23/03/2021 về vụ việc huỷ vé để lấy lại tiền, mình nói chuyện rất lịch sự với cô nhưng có vẻ cô ấy luôn nghĩ mình lừa đảo như muốn lấy lại số tiền mình đã bỏ ra mua một cái vé dự kiến từ Tp. HoChiMinh đến Melbourne vào ngày 01/4/201-02/4/2021.
Mình đã dự đoán biết vé Vietnam Airline sẽ bị cancel khi đến ngày bay nên mình đã chuẩn bị liền ngay vé khác của Singapore để đi vì công việc của mình. Khi mình tới Melbourne mình gọi v...
The reviewer stated that an incentive was offered for this review
Just got an email from this airline, stating that due to the Covid19, any flights from Ho Chi Minh to Sydney are suspended between 27Mar to mid of Apr 2021. Quite suspicious whether it is the case. Covid 19 started in Mar 20. How can they have no plan for this? Never heard Sydney only banned a single flight in this airline from just Ho Chi Minh. Are they are playing a sort of business? Seeing all the other comments, I started to worry whether I can get money back, though the agent said they would refund to me in 6-14 weeks. I am going to raise a dispute with my credit card organisation to see how it is going.
No refund even though Vietnam Airlines changed the date and then cancelled flight
Vietnam Airlines flight booked for 24 June 2020 was twice changed by airline, including changing the date, and then completely cancelled. Vietnam Airlines initially offered about half of fee paid. I reluctantly accepted this offer, but now the airline just refuses to respond to emails asking for an update. Relatively small amount of money involved, but it is the principle. I cannot recommend Vietnam Airlines based upon this service.
Money for nothing.
I would advise not booking Vietnam Airlines. Due to COVID we have not been able to travel but after 6 months of asking for a refund of $16,000, we still haven’t received one, despite recent promises.
5 Months and still no refund. Not good enough Vietnam Airlines
Our flights were cancelled due to Covid 19 in Feb 2020 and the terms and conditions of our ticket entitled us to a full refund. Despite numerous phone calls, multiple emails and much frustration, we still have not had the money we paid returned. The Australian Office in Sydney recently informed us that the Flight Booking is showing "Refunded" but numerous checks and a direct search with our bank confirmed that this is not the case. Unfortunately it looks like VA will delay this matter even further and stuff us around even more. They need to be ...mindful of the reputational damage this is causing the Airline moving forward beyond Covid 19. They are promising a lot and delivering very little, if at all anything. I will not be using them again in the future and I suspect I am one of many who has had the same treatment. Extremely Disappointing to say the least.
No Voucher yet. No response to emails and phone calls
I bought return tickets online from their website scheduled to fly in January. Flight were cancelled due to virus in Wuhan. It then took more than 1 month to complete a travel voucher request, and the request is then scheduled to be done in 3 months. Almost 4 months have past but I have not received the voucher yet.
They want to hold onto your money
The quality has been good but they lost my respect from now on. I bought return tickets online from their website scheduled to fly in April. Flight were cancelled due to virus in Wuhan. It then took more than 1 month to complete a refund request, and the request is then scheduled to be done in 3 months. Almost 4 months have past but I got no refund yet. They want to hold onto other people's money in return for their reputation in the past years.
To VNA: Please issue a refund and don't wait until people contact you and still make it hard for the...
refusing to give refund
I called the number here in Australia and was told to contact Vietnam number 842438320320 (which cost me a lot of money) just to be told that I need to email email@example.com. I emailed now twice and still you have not got back to me about my refund. I already making a loss for getting refund on my ticket (Paid 1000 and you're only refunding me 200 as per the girl on the phone) so I do hope that you will try to make things right from here.
I contacted your office here in Australia requesting for refund of my ticket as you are...NOT honouring my return ticket as Australia had border lock down. I manage to find another airline to Return home. I was unable to get home due to the lock down (Clearly was not my fault) and now you want me to buy a new ticket which cost me thousand of dollars and have to pay the fare difference. I told you that I already renew my visa until the end of the year and yet we are unable to come to mutual agreement. I want my refund back so I can book another ticket home. This is clearly day light robbery as you have not respond to my email. I am furious and I hate your company.
Confirmed for refund but now my emails are being ignored
Booked a return trip to Europe and our flights were changed/cancelled multiple times due to COVID. Emailed them multiple times and a few weeks later I got a response saying that I will be receiving a refund. It's been months since that refund confirmation email came through and I have yet to receive a refund + all the follow up emails I've sent have been ignored.
Now I am stuck as any email I send is ignored and I have no refund. It's been months and this hasn't been resolved. Very very frustrating
Questions & Answers
I was assured my refund would be issued in July, I reminded VN at the beginning of Aug that I had not been refunded and have not had a reply. So I've been left with no option but to request a refund through my credit card company. Also I have repeatedly asked if my miles will be credit to my account as I've been a frequent flyer in the past, but the request has been ignored, why? If you wish to retain my custom, please resolve this issue immediately.
I'm sorry for your experience.
As you can understand COVID events made a significant impact on the way how the airline operates including refund processing times. At this moment most of the re...
Im thinking of booking London to Sydney Business class one way in Feb. I’m concerned with the 15 hr lay over. Does the airline proved free hotels to business class passengers?
Thank you for your question.
Yes, we offer stopover program to our passengers, which includes hotel, meals, excursion, transfers and even visa for most tickets. (certain limits exist on promotional fares) ...
we are flying 2 adults and one 8 year old child this weekend from Melbourne to Ho chi Minh before continuing to Paris. We ordered kosher meals and now they tell us it is not available. This is really not acceptable. Also we were told the seats are 2,4,2 and we booked the front premium economy to find out we are scattered all over and seating is 2,3,2...I would like someone to provide a solution to our problem please. thanks
Good luck !!!!, Vietnam airlines only offer empty apologies and nothing else. My wife and I had a horrendous experience 2 months ago with them, it bordered on racism. Only to get a we are sorry and ho...pe you have a better experience next time. There will never be a next time, I advise no one to fly Vietnam airlines ever.
Thank you for your request. Its hard to say anything as I do not see your reservation.
Please note, for future services you need to kindly contact your travel agent where you purchase...
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