1 photo
Wertheim Animal Pro SE9500

Wertheim Animal Pro SE9500

MPN: SE9500
4.3 from 11 reviews


Review distribution

5 star
4 star
3 star
2 star
1 star

David J. Mallett

David J. MallettMetropolitan Adelaide, SA

  • 26 reviews

Post Warranty Customer Service from Wertheim and Godfreys -Wertheim 5030 Vacuum cleaner


Whilst using my older Wertheim 5030 the power brush unexpectedly began making a loud cluttering sound. I then open up the power brush to find a L shaped bracket (Motor Belt alignment/guide) that was begin knocked at force almost damaging components within my power brush. Upon looking more closely at the bracket I realised it was purpose built and needed to be reinserted, however was unable to ascertain the correct reinsertion position. I took a photo and forwarded to Customer Service at Wertheim (Peter ) who was wonderful, Wertheim/Peter and Godfreys/ Le Luu prudently forwarded the photo to technicians that in turn provided a return photo of how to insert the dislodged Motor Belt alignment/guide

Date PurchasedJun 2007

Greg N.

Greg N.Murray Region, NSW

  • 21 reviews

People . . . We NEED more stars . . .

Date PurchasedApr 2018

HeidiGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like
  • Verified purchase

Fantastic, absolutely love it!


I purchased the Wertheim 9500 from Godfreys Fountain Gate store yesterday, the boys were very helpful and they weren’t wrong it is the best. I have old carpets, 2 puppies that have had the occasional accident and a teenage girl that somehow manages to get makeup on her bedroom carpet. After cleaning the carpet in one room yesterday I couldn’t stop they look and smell amazing, really didn’t expect half the stains to come out and most of them did. Carpeted stairs with heavy traffic came up great as well, I think I can put off buying new carpet for a few years. Could not be happier with results, easy to use and easy to clean.

Date PurchasedJan 2018

pushpitaSydney, NSW

  • 4 reviews

more than what i expected


i have 5 bedroom houses with carpet and it was very dirty with stains, coffee mark.. i was renting profesional for cleaning it but never satisfied with the cleaning ...i went to crossroads godfreys for buying some stain removal chemincal .. but the sales man of crossroads asked me for whether i was happy with the cleaning or not? then recommended me this se9500 ...his demonstration was mind blowing ...i just bought it with interest free plan .. only $21 a week. since then i love this shampooer .

Date PurchasedFeb 2017

Best of the best


Love this shampoor...made my old carpet like new.. best for pets ..great to remove the old stain .a lot of accessories. Bought it from Godfreys crossroad.
Came into the store for a cheap shampoo machine but was convinced by the salesman to get this machine.Great service, salesman solved all my problems and an amazing machine. 10/10.

Date PurchasedMar 2016


PrabsGreater Melbourne (Outer), VIC

  • 9 reviews

Loved it


I bought this machine in 2016 . Usually I used to hire some one to come to clean my carpet because of my messy dog . my friend recommended me this . Now I got this monster cleaner a very good stuff cleans all the stains even the wine stains from my girlfriend is gone now from my carpet.

Date PurchasedJan 2016

SE9500 Clean up after your dog.....


The instructions for assembly were quite clear and it is really important to vacuum before you apply the machine or you will make a sticky mud. The stains we had from dog vomit and worse were a little old but the highest setting worked well and the colour of the waste water bore testament to its effectiveness. We have a thick pile rug, as well as three others, and this also cleaned quite well though drying took a little longer. I found it easy to use but it needs slow patient application for the best effect. Quite pricey though!

Date PurchasedJun 2017



  • 2 reviews

Doesn't suck nearly as hard as it should - Best look elsewhere at this price

Date PurchasedMay 2015


  • 12 reviews

Wertheim SE9500 Pet...something


Wertheim SE9500




  • 3 reviews

Wertheim shampooer

1 comment

Just an update. the assessment came back as having a faulty pump. So I did get my refund. I was lucky that It started to malfunction within the 10 days and not two weeks after.

Questions & Answers



My Pet Pro SE950 is relatively new but had a problem with it just before warranty expired which, hopefully, was fixed however I have used it only once since then until last week when I wanted to use the machine again. I found that the fluid was not coming through and I think the 'jets' might be clogged. I am again taking it into be 'looked at' this morning but obviously if the jets are clogged then I would like to know how to fix the problem without having to do a 120km round trip (and I don't doubt that this one will cost me $$$ as well.

I also find the machine difficult to clean and to put together again!
Y A King

2 answers
Greg N.
Greg N.

I find the jets can get blocked if you don't regularly wipe the bottom stainless plate while using the unit. I personally find it very easy to put together again. Hope it is only a simple thing.

Best of luck.

Godfrey G.Wertheim

Hi Vonne,
The staff at the store can show you how to easily clean the machine yourself at home and how to take apart and put the machine back together.
If clogging is occurring it may be that the machine is not rinsed all the way through after use, we recommend to run the machine with just clean water to rinse out all the pumps and tubing after use.
The Wertheim Team

Rodney S.

Rodney S.asked

my rollers have stopped turning but the rest of it is still working

2 answers
Greg N.
Greg N.

I suspect your belt has snapped.

John G
John G

Where can I get spare parts from in Western Australia, need to replace the water container for me SE9500

Donna K.

Donna K.asked

How do I open the red filter

1 answer
David J. Mallett
David J. Mallett

You may have a different model so its best to download the operating manual for your model to learn how to open the filter

Get an answer from our members and Wertheim representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.