Westinghouse Canopy WRC904SD 90cm

Wow, the absolute worst service I have ever had as a customer. I sit next to the oven (still in box) I purchased to replace my broken one from Appliances online. I bought the matching rangehood too. The rangehood was installed a few weeks ago... it had not been put together properly and the parts fell out having not been glued in place correctly. The installer told me "this is a warranty replacement". Great $700 to install something broken. Electrolux need their own service person to check. Cool, took the day off work. Serviceperson didn't turn up... they decided to order parts last minute....but they have not seen the rangehood and what it wrong? All parts were there... just not put together properly. After many calls, finally serviceperson comes out. "This is a warranty replacement job". SHOCK! Now a few weeks in to trying to have the Service company email through the report to electrolux. Initially, they hadn't sent it (as promised that day) as they were ordering parts they didn't need. Once we ironed out that the report said "warranty replacement" not "get the parts we don't need to fix" they sent the report to Electrolux. about a week passes..... I follow up with Electrolux. No report had been sent.

After Electrolux "trying to contact their own Service team" for about another week, I am at my wits end. I don't have a working oven as I was not installing the oven till the rangehood was sorted. The plumber (installer) had been stalled 4 times now and doesn't return my calls. (thanks electrolux). Everyday I cannot cook food for my family, so it costs me money. Chasing up these people to get them to actually speak to each other is also taking time away from work. In the end, the report had been sent 3 times! Electrolux had not received it. They sent again! Nope, we don't have it.

I was the one who had to work all this out.... not the two companies who work together. Meanwhile, I am told to wait for updates... 24 - 48 hrs each time. It should take 5min to forward an email..... My favorite was when I set up a conference call to make sure they were going to talk to each other. As soon as the Service company heard they were on with Electrolux, suddenly they couldn't hear us (they had been hearing me just fine) and they immediately hung up..... That was very annoying.

So you know ONLY ONE time after begging, did someone update me. They did, the next day bless them. They told me to "wait"....

Where are we today? Almost a month in to this?

Service company WILL NOT send the report to a different email address than the one they have..... Electrolux still do not have the report. Appliances online have told me their team is chasing this information.... and.... to wait. My "ticket and case" has been "Escalated" several times between the 3 companies. Yet here I sit, next to a new oven in a box, broken oven in my house, under a brand new broken rangehood from Electrolux/Westinghouse. Costing me about $100 in uber eats a day if my family doesn't simply eat sandwiches. I can't cook anything. I had even tipped the delivery drivers. Its the worst runaround I have ever had after finding a fault. I have asked for a Refund and for us all to move on.

Apparently they will do that......once they get the report. Which we know... is not happening.

DO NOT buy from Electrolux/Westinghouse!!!