Westinghouse 700L Side by Side WSE7000WF (White)

Black tar – This fridge freezer is fine apart from the black tar forming on the seals had it fixed under warranty but it is back again even worse so obviously was not fixed correctly if they can't fix it they should replace it Show details

Fridge with balck tar stuff but the sunshines again – Hi we had a big Christmas coming up with 38 for dinner,and when I came hone from working away I saw the black tar ,sticky ooze at the bottom of the door. Had someone have a look he had no idea fridge is only 5 years old. But it would be too expensive to repair and it was Christmas. We went back to Harvey Norman and all the fridges were silver… Read more

or grey...not our style.

So to all of your surprise we bought another westinghouse the same...believe it or not.

I guess the way we look at it we have been in this house 20 years and bought only two fridges both Westinghouse.

So 10 years each if you look at like us.

The main aspect of the saga is that the fridge was working perfectly, just didn't look that great.

But I think stick with the brand you know that works and hopefully this one will go another 10 years and more than that I hope I go more than 10 years and let you know the next part to the saga.

Go westinghouse this new one is a ball tearer.

Dean Bateup

Waurn Ponds

Vic.

Plastic on inside back of fridge cracking – Dear Westinghouse / Electrolux Support, I am including to a link picture of our WSE7000WF white fridge that we purchased about 3 years ago: The picture shows cracks appearing at the back of the fridge wall. I am wondering if you have seen this before and if we can put something on the cracks to ensure the fridge functions as designed. There… Read more ·  8

are more cracks below this that are not evident in this picture.

I have been really happy with the fridge to date - the centre dividing part between the fridge and freezer gets a little hot and it could be a little quieter - but otherwise its ok. I really just want a functioning fridge - so whatever you can do to help would be appreciated.

I will be posting this and your replies on product review and google reviews so other customers can use it as a reference since i could not find the same issue online.

***** Updated 4th August 2021*****

I am updating this as Westinghouse replaced our fridge free of charge and out of warranty period. Our new fridge is working and has been working since we got it years ago - Thanks Westinghouse - great job on standing by your customers!

Sincerely, Stuart

Very happy – Had for approx 10 years still works well no problems occasionally noisy but have had louder when replacing will stay with same brand and with grandchildren it gets a good work out in 40 plus temps in summer easy to clean with all parts easy to remove for cleaning good value  Show details

Fantastic fridge freezer – Purchased this from retravision approx 6 months ago after our last fridge died. Had read up on this fridge with a few others via numerous reviews. We had always known Westinghouse quality generally good. Main comparison was Fisher and Paykel. Once in store we directly compared about 3 or 4 models. The model we got just simply outdid the others in… Read more

size, space and price overall. Fisher and Paykel charged 300 more for less features and specs.

6 months in, still running perfectly

Has beencame and told me there was nothing he could do except clean it! Which he tried to do a bit b – Has been great but now have sticky black goo oozing from the bottom interior cabinet joins which stick to the seals and these due to the rubber are almost impossible to clean.. Was advised by Electrolux to contact their local technician but he came and told me there was nothing he could do except clean it! Which he tried to do a bit but I sent him… Read more

on his way after asking him if it would stop. He said he expected so?! When this sort of thing happens, it is infuriating. I chose this appliance because it was Australian made!

Black goo – Thought it was just me. I can see plenty of other have the same crap flowing out the bottom of there fridge door. How to get it off? Door not sealing and its exactly the same as all other reviews here. Please advise best solution. Both doors but fridge is worse.  Show details

Black goo oozing from bottom of fridge – We also have this problem of the black goo oozing from the bottom of the fridge seals. I clean it up every other day and it’s oozing out again the next day. Very disappointing that this is happening to so many fridges & nothing is being done about it.  Show details

Faulty – Black sticky goo seeping from fridge after only 3 years. Was free standing with plenty of air flow. Now freezes things and doesn't seal properly. After reading other reviews I find it seems to be a common fault, Show details

Black Tar leaking from bottom corners of both doors – This fridge is terrible had it for the last 6 years and for the last few years black goo has been leaking out of the bottom of the fridge and freezer doors.It also seems to generate alot of hot air from the bottom and back of the fridge and is very noisy i Would not recommend this fridge it should of been recalled this is a real problem the black… Read more

goo needs to be cleaned off every few days otherwise I can't open the doors.Electroulx has been contacted and they are sending out somebody.

Black goo , (polyurethane sealant) leaking out of centre section onto door seals – Black goo , (polyurethane sealant) leaking out of centre section onto door seals. I can onlyh assume it is getting so hot in that section the urethane is going to liquid and running out. Somewhat concerned this may be a safety issue Show details

fault in fridge – I also have black sticky fluid coming from joins not happy only 5 years old. the seals do not seal properly am very disappointed paid around $1700 cannot go back to he store we purchased as it has shut down. Show details

Its.... average – Its ok.. ish. Does the job its supposed to.. eg it freezes and keeps things cool. But i find it to be noisy. Also the part in between the fridge and freezer door gets very hot. Not sure why. The fridge has an obnoxius beep of you leave the door open for so long. I hate how the light inside comes on so slowly. You have to wait 2 seconds before you… Read more

can see what u are doing. Which is annoying if you are in a hurry.

I also find you can fit much less in this fridge and freezer than you can in one of the rival brands similar models.

Will definitely be shopping around next time

Black goo – 2013 I bought this item, and had an issue with the freezer. Reported it and got a replacement. We noticed after 2yrs black sticky goo on both doors. And problem with the seal. I should of went with my discernment (faulty freezer) I should of ask for my $ back and may be look at another brand instead of westinghouse.  Show details

All Good 'Till Yesterday – Alarm to warn of temperature drop didn't work. Nothing in fridge cold, all frozen food fully defrosted (including all the Christmas food I'd already bought!). Turn fridge off & clean condenser, turn back on after 5 min. Control panel doesn't work, turn off for 10 min, running now. Westinghouse service centre gave me details of my nearest service … Read more

person to get it checked, $90 call out fee plus travel, then $90/hour, I can't afford this outrageous cost, so hopefully it keeps going.

Black goo leaking – This fridge is terrible had it for the last 5 years and for the last few years black goo has been leaking out of the bottom of the fridge and freezer doors. Would not recommend this fridge when we contacted Westinghouse we were told that it was not a problem. It is wrecking g the seals and the black goo needs to be cleaned off every few days.  Show details

Black tar/ooze/sticky substance oozing from the bottom centre corners of both freezer and fridge se – Same issue as reported here by many consumers. Purchased in August 2013. Started appearing in last year or so. Doors would begin to "stick" to the door seals as large amounts of ooze(melted insulation?) began to accumulate in the corners of the centre fridge pillar. I would then have to clean and remove this black tar like substance once the… Read more

doors began to "stick". Used to require cleaning monthly, then weekly, now every 3-4 days! In other words the amount of black substance oozing out is accelerating!

Black Goo Leaking – Had this fridge for just under 5 years and noticed about 2 years ago some black sticky goo leaking from the bottom corner of the fridge door. Then today noticed it coming out of the freezer door. The seals are next to useless now as the goo has damaged them. Have ordered new seals but worry they will perish again due to the goo. Did a search and… Read more

noticed I am not alone with this black goo problem. I sent an email to the customercare email address and received a prompt response and they have made arrangements for repair and seals.

Just a fridge, not really fit for purpose – Bought the fridge in 2011, worked ok until yesterday when it tripped the safety switch. Contacted a repair man, did not bother with Westinghouse as I knew the fridge was ‘out of warranty’ and reckoned that they would not be that interested in being able to help. Repair man came and checked fridge, found that the defrost heater element was not… Read more

working and that the compressor fan was u/s. Very disappointed. The fridge had many of the symptoms mentioned in this forum, particularly the very hot centre piece of the fridge, the failed condenser fan and the defrost element failing.

Did eventually contact Westinghouse to see if they might like to consider some assistance with the repair job but basically got that there were no recalls on this particular model and it was out of warranty. Wasn’t at all surprised with the response from Westinghouse when I did ring them, was exactly as I expected! Told operator that fridge was not fit for purpose as only 7 years old and that a reasonable person could expect a fridge to last longer than that. In the end I was told to contact customer care via email and give all details, including that of the repair man and whether he was ‘accredited’ by them! I have done that and have asked for a response by next week as in the meantime we are making do with friends freezer and esky until the parts turn up and get put in.

Will post response if and when I get one?

Update 16/4/18. As expected negative response from Electrolux because the problem I encountered, faulty defrost heater element (this shorted out causing the fridge to stop totally) and a faulty condenser fan are not considered to be a major problem. Electrolux were unable to state what does constitute a major problem and they do not believe that when a fridge stops working that that is a major problem!!

So at this point they flatly refuse to provide a refund of the costs of the repair to the fridge even though they deny that this is a known problem with this particular product. They did suggest that if they had 'seen' the fridge prior to this episode then they might have had a different opinion as to whether it was a major fault.

Will definitely not be buying another product from Electrolux!!

Very disappointed with the life of this expensive fridge – I filled my home with all new appliances and bought a Westinghouse WSE7000WA just over 7 yeas old and it is rubbish and I need to buy another fridge. Had service man around today to see what was wrong with it. Right door was hanging down and no longer closing easily, the LCD screen and buttons stopped working, the central panel between the… Read more

doors is so hot you cant touch it. And apparently the condenser fan motor is shot as well. Most people expect to get a good quality product from Westinghouse and something that was a reliable product to last for years and not only 7 years. To repair this fridge is over $800.00,

Now I know why it was discontinued.

Black goo (insulation) oozing out doors – Got a techo in as could get no help from Brand. They replaced the seals and scrapped off the black goo, but it is all back again. Doors also seem to overheat. Only 4 years old! Will I try another tech at $160 or just try a new fridge. Certainly won't get a Westinghouse or Electrolux ever again.  Show details

Don't buy one – 6 years old and the compressor expired. I took out the extended warranty (+3 years) hoping all would be good but I am now left with an expensive white storage cabinet ! Go buy a fridge with a 10 year warranty like LG or Samsung or Mitsubishi . Made in Australia pigs butt.  Show details

Seals melting – Purchased only 4 years ago - the seals have melted due to heat on the front strip between freezer and fridge and we now have a black substance at the bottom of both fridge and freezer similar to other complaints. I am worried that this heat will cause a fire. Also with the seal not working properly it has to work harder to keep cool. I paid $1600… Read more

for this fridge only 4 years ago and as a single mum I simply can’t afford to repair or replace it and feel that I shouldn’t have to as it is obviously a manufacturer defect. Why has it not been recalled? And why can I not get a replacement fridge? I believed I was going with a good brand but there is no way I should be having problems like this so soon after purchase. before this issue I was very happy with my fridge.

Disappointing longevity – Our fridge was purchased new April 2012 - only lasted 5 years. We had noticed that the middle pillar was hot for some weeks and that the fridge was not keeping the food as cool. Then the frozen food started semi defrosting. . Then both fridge and freezer stopped cooling. Lost all items from freezer and fridge as we were away for the weekend when… Read more

unit spat the dummy. We do not have children opening and shutting the fridge so it has been maintained and handled with care. This is a very disappointing result from a Westinghouse product. Our previous Westinghouse fridge (one door, freezer on top) lasted for 20 years plus - we only replaced it because it would have been using a lot of power. One question - is it a waste of money to get a fridge mechanic out to look at this model?

So very disappointed – Disappointed this fridge failed after 6+ years, happy that Westinghouse looked after me. , was a great unit when working, a bit noisy at times but that is normal, my advice to anyone buying any type of fridge these days , what with all the electronic components etc that run and control the operation is to get yourself a good surge protector , now… Read more

not a el'cheapo as such but one that can handle a fridge, like 1100 Joule, i have a Monster brand AP 100.

In saying that I am not sure a surge caused my fridge to stop working but it does have an electronic control box.

Thank you

6 years+ and still going fine – I haven't had any issues with the temperature control from this fridge. It isn't a "loud" fridge/freezer, though guests sleeping in the same room as it do find i annoying as it turns itself off and on. Cleaning is fine on it. Only things that annoyed me was the freezer side is quite narrow. I probably would get an upside down fridge/freezer next time for the ergonomics.  Show details

Good fridge but!! – Actual cabinet temps are ok but do not ever store things you want to last in the freezer or fride doors as they ar3 degrees warmer. As we know most keep milk in the door shelves which is not always a good move. I tested it over 12 months ant it actually used less power to run than specified. However it is noisy and can be heard in every room of the house.  Show details

Black tar – Purchased this model 10mnths ago pushed into it more because it was last of the "aussie made". At times have noticed food spoils very quickly and have adjusted the temp to try and accomodate with little difference. The bottom inside corners of not only the fridge part but also the freezer have now been releasing a substantial amount of black… Read more

sticky tar substance and am very disappointed. I didnt realise it was an issue till i looked up on here. I have emailed through and am hoping customercare will help me out as the fridge isnt even a year old!

The Ooze/Cracks – Fridge works...BUT door seal heaters are very hot in summer not as noticeable in winter fridge is 5yrs+ old i too have the OOZE but mine is a more beige colour ooze not black but it's only in fridge side not freezer side and we too have the cracks in the plastic on the inside bottom of both sides. We too are very disappointed in a highly reputable… Read more

name allowing rubbish products that are made in China to be included in their line up. We had a GE Americana before this garbage and lasted 40yrs with only a cracked water tank that i cracked myself... I too will avoid Westinghouse/ Electrolux like the plague.