Hell no to Costco. Don’t do it. Ten days after money paid and still waiting for goods with despatch of all just two days ago with four separate mail outs. Disgusting customer service. The goods will most likely arrive about two to three weeks after ordering. All goods were sold as “in stock”. Show details
Not noticeable savings particularly with fuel costs (our local is the same price for most food items and fuel). The vegan butter and fuel previously covered our membership costs when we lived 15 minutes away. With over 1.40 per litre fuel price today, increased costs of certain products and the hour drive…not worth our money or time. They asked… Read more
why i had also cancelled 6 years ago. In our case it was due to relocating interstate and there was no costco within 2hours at the time. They state you can cancel any reason at any time; though it appears as though they flag the accounts and may even apply some kind of penalty. As it is there is a two year minimum before we can rejoin regardless of whether we move closer. Dont treat people like criminals, fix your prices or if it is a huge concern do not offer a refund and skip the interrogation and membership limits. Being asked about the past cancellation in early 2020 was what got me, if there was a saving i would keep paying your membership or let it lapse; though with fuel prices higher than my local i would rather ask for a refund than drive an hour for the few items that save a dollar or two. If you have needed to cancel a few times like us, may be best to let the membership lapse if you have gotten your money worth for the year.
It’s good especially they have my favourite snack called the Snack Charmer. The Banana Plantation Strip made in Cambodia is the best. Can’t stop eating. I usually buy 4 or 5 packets. Yummy Show details
Reviews with attachments
Tasteless – Hot chicken was disgusting, no seasoning, no stuffing, watery and undercooked, tastes like was cooked in a microwave. Yuck. Cheap garbage to feed to your dog.
The whole grill chicken is awful, under cook and taste like a rubber! Today I told it to the lady that every time I’m buying the chicken is undercooked and very jelly.. she told me take this is just came out of grill after I advised her the chicken in uncooked. I took one as she is advised me got home cut it.. very uncooked and taste like… Read more
plastic! I really don’t know where they are getting those chicken and what they inject them with. Is should not pass to put on shelves!!
Today I went Costco to buy some stuff for my big Christmas party I have bought Cinnamon rolls As I usually trusted big organisations like Costco I just grabbed cinnamon rolls and didn’t check When I arrived home I saw it’s open and one eaten It’s not hygiene any more what should I do now ? Show details
What happened to this years xmas cake?????After buying the xmas cake both for my household an as it used to be so great I would also gift it. Everyone one loved it. Well this year it seem the recipe has changed will not be buying the xmas cake anymore ☹️ Show details
Stock rotation appears to be an abstract concept - 2 items purchased on the same day have expiry dates no less than 3 months apart. Provolone cheese purchased from here in September displays a best before date in December, yet grows green mould after being opened and stored in an air tight ziplock (also purchased from Costco) less than 2 weeks… Read more
from opening.
I have also had white mould on low carb wraps less than a week after purchasing, with the best before date apparently weeks away. Note, these are sold in a 2 pack and only one package spoiled. Again, each package had very different best before dates listed from the other.
Costco lets down its suppliers by not managing basic stock rotation in its stores, therefore giving a poor impression of product quality.
Do better, you've wasted enough of my money.
I am not sure how fresh the fresh products are. not long ago, we bought some chicken breasts, kept in the fridge, two days later, opened the box, it smelled strong off smell and sticky. Most recently, bought some bread rolls, kept in the fridge, next day, they were modly.
Purchased fish from Costco Gold Coast and was shocked by the foul smell upon opening—clearly spoiled despite being within the expiry date and properly stored. This isn’t just poor quality, it’s a serious food safety concern. When I requested a refund on behalf of my friend—who is recovering from hip surgery—the manager refused unless he came in… Read more
personally. This is not just poor service, it’s a complete disregard for accessibility and compassion. Shame on Costco for making recovery harder than it needs to be.
I want to make a complaint to the staff member [Name Removed] that stood at the gates at Costco Marsden park on the 20/07/25 at about 5:00pm for discrimination. We had a family coming from overseas to visit cosco as one of the biggest and cleanest location. Unfortunately this incident has left us very very disappointment and we will never visit… Read more
again or recommend any family to go.
We had two membership cards and the women - [Name Removed]was obviously discriminating against us with my mother in a wheel chair and my non English speaking family from overseas.
This has made such a bad impression and experience for Australia they vow not to ever purchase cosco products again.
I had a pram and my husband had to abandon me outside the gates for an hour as we were not allowed in despite Having two memberships cards under the wind and cold. This women has no feelings and does not care about customers.
It was cold and lonely and I watched that woman “ [Name Removed]” allow everyone else in. A family with four people. A couple who complaint and just walked in and various families that had more than 3 people, a parent with 3 kids meaning 4 people in total.
Everyone else just walked in and I sat alone with a pram hungry, lonely and very very upset. I can’t believe that cosco employs such terrible staff. It is absolutely disgraceful to even think of going to cosco as a destination to show my family from overseas. It is a big mistake.
We can’t believe that being polite and honest would lead to bullying, discriminatory behaviour from this women [Name Removed].
I will report further regarding this issue to the authorities.
Apparently this isn’t the first time she has harassed people at Cosco. I have attached a photo of her at the entrance and a snap shot of someone else experiencing the same terrible rudeness from her. COSCO you can do better than that. She deserves to be retrained or sacked.
I complaint about the service in costco marsden park. The lady is name Chantelle. She shout of me excuse me where is ur member, I didn't know I'm in the phone I shocked everyone staring to me. After I come back from toilet, I went to her and I said this is my receipt, i put my things to the car. I just go back because I need going to toilet. She… Read more
didn't say apologies she just said you must telling me next time?I said ok. Such very good manner for the lady in the service area didn't apologies and ask me to telling her if i go back for toilet. I don't know is the rules of costco like that?. I have to report if I come back for anything??very rude, She shout of me like I'm stealing something. And everyone staring of me!sigh
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Short beef ribs were full of small bones and expensive
Over 50 people waiting for almost 40 minutes for eggs on Thursday evening. Poor service and no coordination. Show details
Disappointing when you spend $51 on steak and hidden in the middle is a large piece that is as tough as an old leather boot not fit for consumption. Update: Followed up with an email to the casaurina Costco store but they have not even bothered to reply. Show details
Atrocious Coffee ☕. Very disappointed in both Costco & Woolies for selling rubbish coffee such as Coffex, Vittoria & Lavazza. Don't pay $60 for rubbish coffee called Vittoria, I recently discovered 2 awesome coffee ☕ beans you can buy from cherry beans cafe in Carnes Hill & Three stores coffee from the Coffee ☕ club in the Westfield Liverpool.… Read more
The coffee club sells an awesome fresh coffee for $40 a kilo & Cherry beans cafe in Carnes Hill sells another good coffee ☕ for $45 a kilo. You do get what you pay for.
Spent nearly $500 on a new Apple Watch on their online store, auspost has lost my package and Costco are refusing a refund or replacement. Consumer affairs have said they are responsible and if they don’t provide a refund will be lodging a case with consumer affairs and a chargeback with my bank. Absolute scam company claiming they’re not responsible for lost items and expecting you to pay for things you don’t even receive. Show details
- +2
I changed my two tyres in Dockland Costco 4/5/2024, less than one year ago, less than 25000km. One of the tyre is wearing out badly and flat tyre, the other one is also wearing badly. These are my back tyres . I did change my front tyres o 9/4/24, which was 4 days later and did alignment at a local tyre shop, as my front tyres are different size… Read more
from back tyres. The two front tyers still in perfect reasonable conditions with deep grooves, while in comparison, the back tyres changed in Costco at almost same time, both grooves are hardly seen and with the flat one, the tyre fabric like lining is exposed already. In comparison, the quality is poor.
And try to ask about warranty issue on Costco website online bubble, not existing at all. Reconsider product purchased from Costco with warranty , I guess. In case if you need claim warranty, how?
I sent Tyers back to Tyer centre Costco Ardeer yesterday, i guess it will be long process, as being told need waiting for Bridgestone inspection.
The staff tried to brush it off initially and blame me for over fill Tyers and not did alignment every 10000km. To be common sense, why on earth I would fill different pressure to Costco provided Tyers and other shop provided Tyers? I regularly doing my car service. All four Tyers under same running conditions, why both the Tyers provided by Costco wearing so badly, while the other two hardly wearing out at all. I did not do alignment for my previous 4 Tyers since new car, which I changed them last year at 65000km with still fair bit grooves seen while changed. If only one Costco provided Tyer was bad or the same with the other 2 Tyers got from other shop, I might accept due to alignment, but with only both Costco Tyers wearing badly equally, I am not accepting the excuse Costco Tyer centre staff provided. To mention , all 4tyers brand as Bridgestone. Costco back Tyers model is almost $300 more expensive each than front model. So is it worth to use Costco Tyers a bit cheaper than market price but not even half durable .
And the Costco Tyer centre staff also try to avoid my warranty as I am not current member, membership expired 20 days ago. I argued that product warranty is not membership warranty. Moreover, depending on how they deal with the issue, then I will consider whether to become a member or not.
I have to change my both back Tyers on my own cost, as I need the car and can not wait for the long claim process . I definitely Did not change them in Costco this time.
I will update the progress how Costco deal with it.
Latest follow-ups
I am extremely disappointed with Costco’s service. I purchased an iPhone on 20/12/25 as a Christmas/New Year gift for my wife. As of 9/1/26, I still have not received the item. I contacted Costco Member Care on 2/1/26, 5/1/26, and 7/1/26. Every… Read more
single time, the only response I received was to “wait”. No proper explanation, no delivery update, no solution, and no immediate refund for an item that was clearly never delivered.
I have no idea what is going on internally, but from a customer’s perspective, this is completely unacceptable—especially for a high-value item like an iPhone. The lack of accountability and communication is shocking.
This experience has cost me time, money, and unnecessary stress. A gift meant for a special occasion turned into weeks of frustration. I am now seeking a full refund, including my membership fee, as the membership has provided no value at all. Totally disappointed. This has been a complete waste of time dealing with Costco. I expected far better from a company of this size
Follow-up · Very poor — the tracking showed the parcel bouncing between three locations repeatedly without ever being delivered. None at all. There were no updates or notifications after that date. I have to keep calling to chase updates. Yes. I contacted Australia Post and was advised the issue was caused by Costco dispatching the item without completing a required safety declaration form.
I don't usually do this but ,I just love good customer service, so last week I was at Costco and I do like to see if Kathy is working as she always happy and no matter how busy , Anyway for the past 2 years people have been trying to get me to join… Read more
as an executive member, but it was to hard to understand. Until Kathy the super sales person explained it to myself and daughter and made it sound so good.. yes I joined Thanks Kathy for making things so simple and exciting.. Your always make shopping at Costco a delight Paul
Follow-up · Never have had a bad experience
Have been trying to buy XL golf gloves for 3 months. If their waiting for the SML size to sell out, they are going to miss $$$ in sales. Clear the small sizes so you can get a new pallet in. Other than this, I like the store. Show details
Follow-up · Been to Costco twice since review, they got some medium size golf gloves in but still no large or X/large which are the most popular sizes. I was looking for X/large.
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Positive reviews
Big shout-out to Mark in the meat department! Always a gentleman — helpful, accommodating, and genuinely polite. Thanks, Mark. Even with all the Costco chaos, you always look after us. Show details
Been a member for about a decade. Not perfect, but still solid value - and unusually consistent over the long run. Early on, living rural, the savings on tyres and fuel easily justified the fee. Even now, every time I fill up elsewhere I’m reminded how much cheaper Costco’s fuel is. Tyres remain good value for good quality. Groceries are good if… Read more
you buy what you’ll actually use. Fresh produce is generally high quality and lasts well - better than most supermarkets. Meat’s reliable too, both for price and quality. If you want specific brand-name items - Coco Pops, Gatorade, whatever your staples are. Costco often beats retail provided you can store and use it all before it goes off. If you’re not fussed about brand, it’s a mixed bag; not everything’s cheaper.
Electronics have been good buys and the warranty means something. I recently had a $300 item refunded 3½ years after purchase when it failed - well past the manufacturer’s coverage - simply because they valued the ongoing relationship. In a world where long-term customers usually get treated as suckers, that really stood out.
Negatives: stock turnover can be frustrating - things vanish and never return. It’s often busy. And recent entry policy changes make it feel more rigid and less friendly. The new scanners are slower, and staff look stressed enforcing gate checks that should just happen at the register. Like if the problem is non-members buying at the canteen, just include a membership card scan at PoS.
Despite that, Costco still feels like one of the few big retailers that earns loyalty the straightforward way - through fair prices, decent products, and remembering who keeps them in business (long term customers/members who come back regularly).
Partly my own fault, my objective when I go into Costco is to get through the human crush asap, thats not their fault, the dude who created Costco came up with a great business model. On my recent visit, I was lured into placing a drone into my trolley, not that I was looking to buy a drone as my wife reminds me, but my interest was because the… Read more
price tag was $199. My fault, got to the checkout and in my desperation to avoid the human crush I didnt pay attention to the reciept or the amount I was charged. Upon my arrival at home, my wife asked me why I spent $2k at Costco. I looked at the receipt and saw that they had charged me $1500 for the drone. I called expecting to be told tough it was my fault, but I was assured that they would refund me for the cost of the drone and acknowledged the placing of the $199 ticket could have caused confusion. I said that I had opened the box, they said that was ok and for me to bring it in. I did, and to their credit they refunded me the $1500. Thank you Costco for doing the right thing and as my wife has reminded me Im not allowed to go to Costco without her.
Negative reviews
shopped at Costco today and there was free tasting of some indian savouries by Costco staff member named Namrata, when i was given a savoury to taste a chutney from a bottle was put on this savoury which tasted very nice, so i decided to purchase, when i asked for the chutney bottle was told it is some where on the shelves between so decided to… Read more
look for it, could not find same so decided not to purchase, then went back to Person Namrata who was cooking and givng to taste, she said rudely you need to find it no help whatsoever, so i said why are you putting a different chutney then the one which is supposed to be included. No response, i feel we are tasting some thing which was not the one included, i am amazed that costco staff are doing this to mislead their customers. I have never come across a person as rude as Namrata, i strongly feel she should be trained to deal with customers more politely.
Parking 1/10 Trolley 1/10 Check out system 0/10 . Lined up half way down the store.. finally get to near where branching off to checkouts, people are pushing in like they are entitled to exit quickly. Disgusting. And its not cheap. Plus the $65 for the year to have access.
I chose Costco Canberra for tyres based on the competitive pricing; however, the experience ultimately proved false economy. Following installation, there were multiple quality-control issues, including an incorrect odometer reading recorded on the service label and tyre pressures set incorrectly for commercial/light-truck tyres. More… Read more
significantly, the vehicle developed pulling and a noticeable vibration at highway speeds (above 80 km/h). In an effort to isolate the fault, I arranged a wheel alignment with my usual provider. This was found to be largely within specification, meaning that cost was incurred unnecessarily, as the underlying issue lay elsewhere. The problem was only fully resolved several months later when the tyres were rebalanced by my primary provider, despite wheel balancing being advertised as included in Costco’s original fitting. The Tyre Centre Manager was polite and responsive and did offer to recheck the vehicle. However, by that stage, confidence in the initial workmanship had been eroded. Re-attending the site and taking additional time off to remedy issues arising from the original installation was impractical. The cumulative impact of follow-up diagnostics, additional work, and out-of-pocket costs negated the initial pricing advantage. The limited tyre range also required compromise on tyre choice and quality. Had I known then what I know now, I would have returned to my previous tyre provider and paid more upfront to have the work completed correctly once. This matter is raised through mediation to acknowledge that the service outcome fell short of what was advertised and that the downstream inconvenience and costs were avoidable.
Recent reviews
With huge number of products on the shelf, Costc must have remarkable IT guys having their jobs well done. But, there is always room for improvement: once ordered meal, you got a reference number to be matching with kitchen's work order. The kitchen will call the number when the order is ready to collect. My question is why not displaying the… Read more
reference number of the ready-to-collect order on big TFT monitor, Instead of having to yell out? Remember the waiting canteen can be quite noise.
I won't recommend Costco online to any members in my community poor communication, Costco member over 15 years order a sofa on the 3/2/26 tracking received its been over two weeks item still not even picked up by the freight department many calls giving run around saying its coming Friday or next day never does such a poor service. request to cancel the order.
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