Harris Farm Markets

Love Harris Farm Albury. However I am disappointed today to find that they are no longer making the store ground almond butter and peanut butter. Please bring it back.

Order arrived the same day, it were missing just one thing, I just called for the customer service to have a refund and they were super fast at replying and made me notice that in the invoice they already have started the refund procedure for the missing item. Super efficient

Overcharging or misleading advertising – I think the products are generally good quality. I bought Portabello Mushrooms because they were on special at $7.99/kg. I was charged as if they were flat mushrooms at $16.99/ kg. I did not see this until I got home. I was also charged $7.99/kg for… Read more

imperfect granny Smith apples that were in a green bag and advertised at $2.99/ kg. I picked this up at the checkout and was then charged the correct price. However I was busy packing my bags when the mushrooms were scanned so did not see the overcharging. Two overcharging mistakes in one transaction is too (two) many. I have noticed this type of occurrence before at HFM. It is a shame because it deters me from shopping there. Boronia Park was the store. I did get reimbursed the overcharged amount the next time I went to the store after presentation of the receipt.

Just had the most disgusting prawns ever. Soggy. Impossible to peel. Impossible to devein. Absolutely tasteless. I will never buy prawns here again. They weren’t even packaged with ice. Unbelievable. Yuk. Yuk. Yuk. Yuk. Yuk.

Great quality produce and delivered to my door. Packed nicely into boxes.Always little added bonuses make you smile

The food provided was excellent and fresh. However, the delivery experience was not optimal. The package was delivered to Unit 3 instead of Unit 2, despite clear instructions provided in my delivery notes and during a phone call with the delivery personnel. Please be advised that Unit 3 is situated at the top of a substantial staircase. Due to… Read more

my current health condition, which necessitates a hip replacement, I was unfortunately unable to receive the delivery. However, I am grateful to the gentleman who works at the coffee shop across the road for his assistance. He was able to retrieve the delivery for me so that I could take possession of it. It is often the small details that are most significant. Thanks Tony

As a Canadian traveling in Australia for extended stays, the meal kits available for order online are such a convenient way to meal plan. The meal offerings are varied so you can please your family. We’ve ordered about 6 meal kits from Harris Farm and we’ve been satisfied with each one.

I gave up on getting produce, milk and meat from Woolies online because it was last in first out for online shoppers (i.e. about to go off in 1 -2 days). Thought I'd give Harris Farm a go, even though on average things are a bit more expensive (but I'm a time poor mum!). I was very pleasantly surprised at the quality of everything received (good… Read more

quality, tasty, and with at least 1 week expiry on fresh items). Insofar as this quality continues, I'm happy to pay the premium and be a repeat customer!

I am extremely disappointed with my recent Harris Farm online order and the customer service that followed. I specifically ordered premium products because quality matters to me. I ordered organic minced meat and selected products made with better-quality ingredients, yet these were replaced without my approval. My avocado oil chips were… Read more

substituted with regular classic sea salt chips cooked in seed oils, which completely defeated the purpose of my original selection. I also ordered a specific bread, which was replaced with a different product without any notification or approval.

When I noticed the substitutions, I contacted customer service and clearly explained that I did not want the replacements and would rather wait for the correct products. I was assured that my order would be delivered the following day with the correct items instead of substitutes. However, the next delivery arrived with several items still missing, and no automatic refund was issued for the products I never received.

To make matters worse, I had to contact customer service again to request a refund. The representative I spoke with was extremely rude and dismissive, repeatedly telling me to "just wait" rather than listening to my concerns or providing clear assistance. The level of customer service was unacceptable.

I requested an updated invoice showing what I had actually received and was told this could not be done. I then asked for written confirmation of the refund, which was eventually emailed to me. Even then, the refund amount was incorrect, and I had to point out the error and ask for it to be corrected.

What should have been a straightforward grocery order turned into multiple phone calls, incorrect substitutions, missing items, refund mistakes, poor communication, and frustrating customer service. Customers who pay premium prices for specific products should not receive lower-quality replacements without approval, nor should they have to chase refunds and corrections themselves.

This experience fell far below the standard I expected from Harris Farm, and I will be seriously reconsidering whether I use their online ordering service again.

Utterly disgusted bought two chickens today 14.6.26 , expiry date 16.6.26. Got home an hour later and opened them. The stench was appalling as both were clearly off. I attempted to contact store but contact details incorrect - one call went to security the other star car wash. Ive e mailed but no response as yet Not good enough. Selling poultry that is off is extremely dangerous. Will never purchase from this shop again Extremely disappointed.

Went to the fish section at 6.30pm. Harris farm close 10pm. Bought a whole 2kg salmon. they cleaned it roughly. bought a kilo whiting. they refused to clean it and said they were packing up. all the fish were set up as usual. No packing up. the two guys there were just talking. the signs say we will clean for you. I wrote as complaint but Harris farm ignored it. Fish is good there but service can be a challenge depending on who you get.

In this order I received an out of date product: Yalla hummus with an expiry date of 26 April. Sent on the 1st of May. Not too happy about that. I’m a constant customer. Thank you for your attention.Best regards.

Wanted to buy meat, I was completely ignored at counter whilst staff joked and mucked around, I wasn’t in a hurry so patiently waited for about 4 minutes or longer, they knew I was there they could see me so I decided put my hand up and I asked… Read more

for service, the staff made fun of me and behaved like school yard bullies. There at work, all they had to do was be nice and be respectful instead they chose to be ugly. I pushed my trolly to the side and left there store and will never return. Zero stars

To Harris Farm Team, Re: Pricing Discrepancy at Pittwater Road Store Hi, I've noticed discrepancies between shelf prices and what I'm charged at checkout. Moving forward, I'd like to ensure prices match the shelf. If I'm overcharged, please adjust the price accordingly. Thanks for sorting this out. Cheers, Siavash

I’ve been using Harris Farm online shopping and overall I’m very happy. The produce is fresh and good quality, and the website is easy to use. I like that they offer both organic foods and Imperfects. Deliveries have been very reliable and well packed. I’ll definitely keep ordering.

Wanted to pass on a HUGE thank you and appreciation to Blake who was working today, Thursday the 1/4/26. He was attending to my click and collect order and when I needed the last items to be done really quickly he was amazing! I was running late to be able to drive the hour to pick up my children from the school bus, and everything else I was… Read more

doing in Albury was running late, and he was super amazing. Thank you Blake for your wonderful service this mum really appreciated your efforts despite how stretched you were today.

Harris Farm Lane Cove is my local and I genuinely love it, but I have to single out a team member named Zeron for going so far above and beyond. I was in a mad rush to get to my daughter's school musical and had picked up a gorgeous bunch of roses with coloured baby's breath. The flowers had been sitting in water and the bottom half had no… Read more

wrapping — which was a real issue, because we were giving them to one of the show's lead performers who wouldn't be finished on stage until 9pm. It was only 5:45pm, so those flowers needed to stay fresh and hydrated for over three hours before they'd even be received. The in-store florist had already packed up for the day.

Zeron didn't hesitate. He grabbed a freezer bag from the fruit section, filled it with water, wrapped the stems in tissue paper, used a rubber band to hold everything together, then wrapped the whole bunch in beautiful florist paper with a lovely tie to finish. It looked absolutely professional.

He was fast, warm, creative and calm under pressure. We made it to the show on time and the flowers were still gorgeous when presented after the performance. Zeron is a credit to the Lane Cove team. Thank you! ⭐⭐⭐⭐⭐

I have been an online shopper for past few months ... love the fresh delicious fruit and vegetables that are chosen for me ... plus all the other treats available... big fan

Terrible Service – I use the Bathurst IGA/ Harris farms regularly including early in the morning when there are few customers to more busy periods in the afternoon and evening. The service is consistently terrible. Constantly lined up waiting for staff, checkouts unattended or too few people at the express service aisle. The best evidence of the service failure is… Read more

that it does not matter what time of the day or the number of customers. Produce is fine if you don't mind waiting. Four years on no change in my experience

The products are good. The veggies and fruits is fresh. Good diversity of products to cover your needs. The workers always are really friendly and helpful. The butcher section is amazing and well knowledge. It’s is a shame that the only thing we might need to adjust is the packing of the online order. Multiple times I had to call cause they… Read more

replace the product for something that is not even close to what I ordered. Or they said that they don’t have it so I proceeded to canceled my delivery and go to the store by myself to pick up my package. And, also choose an alternative for that product.however, I found to my surprise the product that supposed to be out of stock. So, moreover, they send less amount of veggies. If order 200 gr of rocket and I got 120 for the same price. Or if I ordered 1k potato I got 600 gr. Unfortunately to me it’s not making sense these basic mistake or poor communication with the customer. Because at the store everyone is so lovely and helpful but the online order needs to improved. I’m still laughing when I ordered kennel popcorn to make at home and they sent me as a replacement a small package of salty popcorn like.. yeah this might work? Good try but not. If we want to make popcorn it’s for a reason. You are not going to replace smoke salmon for a raw salmon. Just one time one lady from the staff messaged me about if the product about to replace it was okay. And I found absolutely marvellous and smart. Anyway, thank to the team of isle capri and I hope the manager in charge of the ecommerce operations comes with a better plan to fix this issues. This is system and protocol problem than a staff one. Thank you

First time using the Online option at Harris Farm and it was an amazing experience ,From the ease of selecting goods ,communication & right through to collection ,The staff were polite and extremely helpful on pick up as well - Service with a smile at the Cooks Hill establishment- Thank you Harris Farms ,What incredible produce and professional service you provide - I will be a returning customer online and in- store - 10 out of 10

Food, staff and product gets 5 stars. I now only buy stuff from the big 2 that I can't get here, and I shop fresh, as needed, 2-3 times per week. Access gets 1 star, or none if available. The carpark is always choking full, often with a queue on the street. That's fine. BUT there is ZERO lockable parking for cyclists. I'm sure you and fellow… Read more

tenants lose trade because people can't get their cars into the carpark. I'm equally sure that cycle parking would encourage people to cycle in, AND increase access/trade, AND promote the eco-friendly mantra that you actually fail to promote on this count. 2 car bays would fit racks for about 16 bicycles. So - today I locked up on the pole between your shop and the coffee bar, after moving your stack of baskets into a car space cos that was the only available place to put them.