3,936 reviews
AI reviews summary
Pros
Cons
Verdict
Overall, customers express strong satisfaction with Harris Farm Markets, frequently praising the exceptional freshness of the produce, the convenience of the online ordering platform, and the prompt delivery service. While a small subset of reviews indicates occasional challenges with online order accuracy, missing items, or unapproved substitutions, the general sentiment remains highly positive. Consumers appreciate the unique product variety and quality that differentiates these markets from traditional supermarkets.
Loved the service ordering online was easy, the only thing I didn’t like was initially I ordered from Harris Farm thinking it was all aussie fruit but I received 1 packet of berries that we warned about. Not happy
The people in store have no idea on what they have in stock or where you could find it although I called the day before to be sure they had it so I had to find it myself. The produce that I bought was fresh but compared to the price I pay at my usual grocer this store is about 20% higher. The store is now as franchise store and not as good as originally operated by Harris Farm.
Best Fruit and Vegetables in Australia. 99.9 Percent Australian grown. Available while in season. I recall while walking the shop another customer saying to me you are so lucky to have a shop like this in your area.
Reviews with attachments
The best on-line order experience. The website is easy to navigate. The produce received was great quality, everything was in stock and packed exceptionally well. Thanks HF!!
Superb box of fruit & Vegetables and some excellent meat I will never buy from the supermarket again so generous serve too thank you
Always we buy in Harris farm (isle of capri). Good service, products and prices. Good customer service and care. Even if there is a problem they fix the situation. Like last night one of packages was delivered to the wrong house and they responded and delivered us today with some goodies and a note for the mistake. Thanks
Highly recommend the fruit and veg boxes!!! Beautiful quality. The best.
Convenient ordering system, quality produce was delivered and fast - very impressed, thank you
Dural store- fantastic thanks so much. Very happy with the order.
I was surprised and a little let down when I paid ~$24 ea for bavette steak and only got given $15 ea packets. I think that’s a bit unfair given we pay a hefty service and delivery fee. I probably won’t use the delivery service again because of this. The delivery driver was very prompt and a good communicator.
Only placed a small order but 5 of the 15 items had issues. Most were incorrect. Some had been substituted but the substitution was unsuitable. Almonds had been swapped for smaller quantity with no refund. Only vegetable I ordered was clearly old and damaged (pictured). The website stock needs better management to make sure items ordered (and… Read more
showing as available) are actually available - I placed my order at almost 9pm Sunday for delivery between 8-9am next day so clearly not a lot of opportunity for the items to sell out. Acceptance of substitutions check box needs to be compulsory field so it can't be missed and taken as agreement. When I called to rectify the problem customer service was also very poor, but they did agree to a refund. Fingers crossed. Won't be shopping online with Harris Farm again regardless.
When you stop going to Coles and Woolworth because all of their so called foods are toxic and made in lab even produce items are covered with pesticides and decide to go to local market like Harris Farm and pay premium higher prices, you think it must be worth it or great quality but in my experience not only Harris Farm is overpriced and items… Read more
go bad and they leave it on shelves or mostly their system always fail to scan the items as it is on special and overcharge you but also you never know what will happen if you buy a single ingredient item could be that toxic or fake and mislead the shoppers. Look at the photo I took thinking oh I buy fish and it’s healthy no additives or chemicals but this says tuna but it is not actually tuna. In restaurants or sushi bars, cheap or "white tuna" (or escolar) is sometimes sold in place of true tuna. The Health Risk: Escalar contains indigestible natural wax esters that human bodies cannot break down, which can lead to severe digestive issues or gastrointestinal distress.I had pain and diarrhoea for weeks ended up in hospital and ultimately blood coming out my colon like running water. Fake tuna fish is banned in other countries but Australia. Look at that photo and do not buy that fish unless you want to hurt yourself and your family. It is toxic and not for human consumption.to the moderator : stop asking for receipts nobody hold on to receipts weeks after shopping I was in hospital and me and my family suffered and I want to help people to not make the same mistake as I did. My colleagues told me don’t you know seafood fraud is a huge problem in Australia? Because cooking does not remove wax esters, food safety authorities advise retailers and restaurants to accurately identify the fish and explicitly warn consumers about potential laxative side effects But they don’t. It is time for us people to take care of each other so moderator it is good for your own health too so don’t stop my voice to reach people.
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I’ve paid $54.99 for a butterfly lamb shoulder, uber delivered the Harris farm order but it wasn’t in the package? Please tell me how you can get this - will you deliver? If not - please refund.
Further to my previous issue on not having the lamb shoulder included in my order - whoever packed this order provided the wrong grapefruits - look here… 2 normal and 1 tiny? I can’t be charged for the 3rd small grapefruit.
Latest follow-ups
they sent the wrong chocolate, I asked for Ritters marzipan dark chocolate and they sent butter cream
Follow-up · Noone contacted me, so I don't know. disappointing
Fast delivery from uber drivers. Great selection of products. Need access to local products online next please eg uprising products
Follow-up · I’d like to access Naked uprising products via online ordering. Kommunity brew tropical ale is often out of stock. I’d like to order that each time too. Great saurkraut selection. Delivery was within time frame and fast turnaround (2-4hours). Free delivery. $5 service fee. Products are sometimes too close or past expiry (especially dairy). Pickers need to check. Veg great quality.
Overcharging or misleading advertising – I think the products are generally good quality. I bought Portabello Mushrooms because they were on special at $7.99/kg. I was charged as if they were flat mushrooms at $16.99/ kg. I did not see this until I got home. I was also charged $7.99/kg for… Read more
imperfect granny Smith apples that were in a green bag and advertised at $2.99/ kg. I picked this up at the checkout and was then charged the correct price. However I was busy packing my bags when the mushrooms were scanned so did not see the overcharging. Two overcharging mistakes in one transaction is too (two) many. I have noticed this type of occurrence before at HFM. It is a shame because it deters me from shopping there. Boronia Park was the store. I did get reimbursed the overcharged amount the next time I went to the store after presentation of the receipt.
Follow-up · I did get a refund when I next returned with the receipt. It would be better not to be overcharged though. I rarely shop at HFM now as this was not an isolated case of overcharging.
Positive reviews
Veggie value box was amazing. Great quality with a huge amount and selection. Only downside was there was no onions or potatoes which are staples but the variety and quality I received well and truly made up for this. I would order again without hesitation. Delivery was quick and seamless.
Love Harris Farm Albury. However I am disappointed today to find that they are no longer making the store ground almond butter and peanut butter. Please bring it back.
Order arrived the same day, it were missing just one thing, I just called for the customer service to have a refund and they were super fast at replying and made me notice that in the invoice they already have started the refund procedure for the missing item. Super efficient
Negative reviews
I have shopped at Harris Farm, Mosman, over many years, mainly because of the quality of their (Pirovic) eggs. They have always been really fresh and really tasty, even if they cost a bit more. However, the last two times I have purchased them they have been really "off" even though the expiry date is given as a month ahead of the date of… Read more
purchase. I do not know if this is a problem with the supplier holding them too long before supplying them to the store and fudging the date, or the store holding them in reserve too long. While in the store I usually buy other groceries, vegetables and baked goods. Again, butter I have bought there has been rancid. Next week I will shop upstairs at Aldi for eggs, which are usually fresh but smaller and not particularly tasty and pick up vegetables etc with my shop at Woolworths and other stores. It is disappointing to lose one last source of fresh eggs and what are frequently good quality vegetables though they have become seriously overpriced this year, unless there are specials on offer, which are usually good I would also like to say that Harris Farm check out staff are reluctant to take cash and if you give them cash they do not give you time to take your change and groceries before they swipe the next customer's groceries down on yours. Lately I have used the self-check out just to avoid discourtesy at the checkout.
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I have found a noticeable drop in the quality of fruit supplied when i take the home delivery option...bruised apples and premium blueberries going mouldy by next morning despite refridgeration Best to visit a store and self pick. I never thought i would say it but woolworths home delivery service is superior
Terrible delivery experience. My express Uber order was returned to Harris Farm without the driver even calling me, despite me being home. I ended up having to take my newborn baby to the store myself to get the groceries I urgently needed for my other child’s lunchbox. Absolutely disgusting service.
Recent reviews
Great produce, but the delivery rarely includes all the items that have been ordered which totally defeats the purpose of ordering online because I have to go to the shop to buy what I needed
Bought 1.8kg scotch fillet bulk pack on the 6/9, with an expiry date of 22/9 ($46, including $10 off per kg promotion). Upon opening the bag, the smell was atrocious. I have never smelt anything like it. It immediately made me ill. The date is either incorrect, or there are larger problems here. I’m not from the area of the store I visited (Bondi); I have reached out several times via phone, chat AND email and no response. Crickets.
2 things not supplied. Not notified. Not refunded correct amount. Email sent but not answered. Not good enough Harris Farm. I won’t be ordering from you online again!
I am extremely disappointed with my recent Harris Farm online order and the customer service that followed. I specifically ordered premium products because quality matters to me. I ordered organic minced meat and selected products made with better-quality ingredients, yet these were replaced without my approval. My avocado oil chips were… Read more
substituted with regular classic sea salt chips cooked in seed oils, which completely defeated the purpose of my original selection. I also ordered a specific bread, which was replaced with a different product without any notification or approval.
When I noticed the substitutions, I contacted customer service and clearly explained that I did not want the replacements and would rather wait for the correct products. I was assured that my order would be delivered the following day with the correct items instead of substitutes. However, the next delivery arrived with several items still missing, and no automatic refund was issued for the products I never received.
To make matters worse, I had to contact customer service again to request a refund. The representative I spoke with was extremely rude and dismissive, repeatedly telling me to "just wait" rather than listening to my concerns or providing clear assistance. The level of customer service was unacceptable.
I requested an updated invoice showing what I had actually received and was told this could not be done. I then asked for written confirmation of the refund, which was eventually emailed to me. Even then, the refund amount was incorrect, and I had to point out the error and ask for it to be corrected.
What should have been a straightforward grocery order turned into multiple phone calls, incorrect substitutions, missing items, refund mistakes, poor communication, and frustrating customer service. Customers who pay premium prices for specific products should not receive lower-quality replacements without approval, nor should they have to chase refunds and corrections themselves.
This experience fell far below the standard I expected from Harris Farm, and I will be seriously reconsidering whether I use their online ordering service again.
Utterly disgusted bought two chickens today 14.6.26 , expiry date 16.6.26. Got home an hour later and opened them. The stench was appalling as both were clearly off. I attempted to contact store but contact details incorrect - one call went to security the other star car wash. Ive e mailed but no response as yet Not good enough. Selling poultry that is off is extremely dangerous. Will never purchase from this shop again Extremely disappointed.
The food provided was excellent and fresh. However, the delivery experience was not optimal. The package was delivered to Unit 3 instead of Unit 2, despite clear instructions provided in my delivery notes and during a phone call with the delivery personnel. Please be advised that Unit 3 is situated at the top of a substantial staircase. Due to… Read more
my current health condition, which necessitates a hip replacement, I was unfortunately unable to receive the delivery. However, I am grateful to the gentleman who works at the coffee shop across the road for his assistance. He was able to retrieve the delivery for me so that I could take possession of it. It is often the small details that are most significant. Thanks Tony
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