YourGrocer

YourGrocer

 Verified
YourGrocer
4.6

112 reviews

PositivevsNegative
89% · 1008 · 7%

Return Claim MadeYes · No
Value for Money
4.4
Product Quality
4.6

Reviews

112 reviews
Kara
KaraGreater Melbourne (Outer), VIC8 posts
 

this service is WAY to expensive

way way to expensive a chicken in the supermarket for 14 dollars is marked up to 20 dollars with this service.
Pino
Pino
 

Game changing, awesomeness!!!

We have been using them for 5 years and Can’t recommend highly enough. The range and care of delivery people is unbelievable. Show details
cat
catvic
 

scam!

wanted groceries delivered as my family is currently sick and our car is broken down.

They asked for my license or utility bill to be sent via email and then refused my order and accused me of making a 'fraudulent' order with them and then reported my information to police.

BigGirl M.
BigGirl M.
  Verified
Anna
Anna
 

Requested to send them a photo of my drivers license

I placed an order with YourGrocer, and then received strange text messages and emails requesting my personal details. This is the text from the sms "... Can you please send me a photo with your drivers license or ID? We'll immediately delete the photo after receiving it". It looked like an online scam. I do not think it is a normal business practice to ask for the personal information to be sent via an unsecured channel.
The company cancelled the order today (as they have not received the ID). I found the whole experience very frustrating. A waste of time. Show details
Jillian
JillianGreater Melbourne (Metropolitan), VIC4 posts
 

One try and I’m hooked

Your grocer came to the rescue in lockdown when I was in mandatory quarantine and regular big chain supermarkets failed. I ordered at 11 am on a Sunday and by 3.30pm on the same day I had the highest quality fresh produce, meats and even toilet paper (we all know finding toilet paper in a lockdown is rare!) delivered to my door. There was a tiny mistake with one of the items delivered so I emailed your grocer and someone got back to me in about 30 mins and issued a refund for that product, no hassles. I’m seriously impressed by this service - enough to write this interview with no incentives. Highly recommend this service.
Shoshanna Esam
Shoshanna EsamGreater Melbourne (Inner), VIC
  Verified

Once tried- You would organise it for you grandmother/mother/bestfriend

Honest, eco-friendly, charming customer support, almost 4 years, and faultless & consistent service. Supports Australian economy!
Thank you from all of us here. These guys have increased the quality of our lives beyond what ndis services have provided. They have been THAT essential and consistent even before isolation (and kept it up during that too, kudos). Show details
Edward
Edward
 

A must when your favourite produce falls outside of your 5km bubble

Can’t fault this service. Enabling access to out favourite Melbourne products from St Davids, Dench and Piedimontes despite current restrictions on travel. Clear on delivery times. Keeps to these. Friendly delivery person. Highly recommended. Show details
Value for Money
Nicole K.
Nicole K.Greater Melbourne (Outer), VIC3 posts
 

Great choices and variety!!!!

It was a very easy process to do up a shopping list then choose a delivery time and to actually receive in the time frame fantastic, with a friendly delivery the products I bought outstanding in freshness and excellent quality.
I actually can't wait to order next week's shopping!!!! Show details
Value for Money
Tantastic
TantasticGreater Melbourne (Metropolitan), VIC
  Verified

Impressive

I was really impressed with how easy this was, and quick. Huge range and the delivery was excellent. I got a mix of butcher, deli, fruit and vegetables and grocery items and I only had one substitute which was still pretty good but not the same amount. Compared to other online grocery shopping experiences, this was hands down the best for me. And I highly recommend the pate from Meatsmith. Show details
Kerri M.
Kerri M.
 

What a fantastic service

Since we have been restricted to our 5km radius I have been missing going to South Melbourne Market and in particular buying the fresh seafood. I had my first order delivered yesterday and from ordering to delivery I couldn’t fault the service of Your Grocer and the seafood I got delivered was beautiful. Thanks!
Sue
Suemelbourne2 posts
 

Smells like a fresh Melbourne market

Contact free delivery arrived on time with SMS notification and a wave from the operator. All items delivered, beautifully fresh, well packed and wonderful to see paper rather than plastic wrapping and bags. I only had a relatively small order of 9 items but spread over several specialty stores. No problem for YourGrocer. There is a wait list but well worth it.

Sue Show details

Value for Money
Larissa B.
Larissa B.Greater Melbourne (Inner), VIC
 

Great quality food, exceptional customer service

Every week, I'm impressed with Your Grocer. The service is so easy to use and customer focused. The quality of the food is fantastic. The customer service team exceed my expectations every time. The delivery crew are delightful. I absolutely recommend Your Grocer. Show details
Helen
HelenGreater Melbourne (Outer), VIC
 
VSC
VSCGreater Melbourne (Inner), VIC
 

Perfect

I had my first delivery from YourGrocer today and wasn't disappointed. The food was all of a very high quality. Right from the beginning I was impressed with the philosophy of YourGrocer. I found the website extremely easy to use and appreciated being able to compare products and prices from the various providers. It is great that changes can be made to the order up until midnight the day before the delivery. Being able to have as many deliveries as you like for only $16.99 per month is excellent, with a very reasonable $60 order minimum. Very satisfied customer! Show details

Questions & Answers

Colin Jones
Colin Jones

Why do you continue to charge me membership fee of$16.99 when I no longer use your service Regards Colin Jones

The Reviewer
The Reviewer  

Why not simply contact them directly rather than ask in a review site.

Drew
Drew

Hi, I have just been introduced to your grocer. I have had a look at meat prices across the various butchers and find that they are much higher than local supermarkets and significantly higher than ALDI. Im wondering if you have super specials on meat at any time as this is when I might consider buying. Is there a category for specials or an alert service such? Many thanks Andy

YourGrocer
YourGrocer   DM   
robyn
robyn

What areas in Nsw do you deliver to??

YourGrocer
YourGrocer   DM   

Hi there! Sorry for the late reply! We currently deliver to the following postcodes in Sydney: 2204, 2130, 2049, 2042, 2048, 2044, 2205, 2206 & 2203.

Have a great day!

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