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YourGrocer

YourGrocer

4.7 from 97 reviews

Reviews

(85)
(3)
(3)
(1)
(5)
  • Value for Money
    4.4 (16)
  • Product Quality
    4.6 (16)
  • Return Claim MadeYes (0) · No (15)
HHP74

HHP74Greater Melbourne (Metropolitan), VIC

Very Happy. Highly recommend this service.

published

Just received my first order. Very happy. Great communication. Brilliant fresh produce. Very convenient. Them order arrived within the specified time a slot and I received a text message as the order was approaching. Very convenient and great value delivery fee. I was able to access a great range of different products from range of businesses for a single very reasonable deliver fee.

Value for Money
Product Quality
Return Claim MadeNo

Great stuff!

published

Great service with good communication, on-time delivery and excellent produce. I appreciated the ability to alter my order even as late as the day before. The only small issue was that I'd like to have been told a couple of items weren't available so I could order substitutes. Will certainly be back for more - keep up the great work!

Return Claim MadeNo
Rosalind

RosalindGreater Melbourne (Inner), VIC

  • 2 reviews

Good quality produce would have liked a bit more notice about unavailability of items

published

Really good quality produce with some additional items I didn’t order. Some ordered items were unavailable and I only found out on delivery. Otherwise very happy with groceries and communication about when delivery would happen. Here is dinner prepared with the produce.

Value for Money
Product Quality
Return Claim MadeNo
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Viv

Viv

  • 2 reviews

Excellent service

published

Great communication! Great service! Being able to add or remove items from shopping cart up until the day before delivery is fantastic. Very fresh produce! Very convenient! Very happy! Highly recommend.

Wannit2day

Wannit2dayGreater Melbourne (Outer), VIC

Support local business.......YES

published

I just received my first order, I had no idea what to expect. Well I was blown away. The service, the freshness of produce, the communication is second to none. I am sold, this is the only way I will be shopping in the future. Well done to all involved. Another happy customer.

Value for Money
Product Quality
Return Claim MadeNo
Stephaniej

StephaniejGreater Melbourne (Inner), VIC

I think I love you

published

I’ve had about 28 deliveries and I am happy with every aspect of ‘my’ grocer. Excellent communication. Great selection from independent shops. Always top quality.
Delivery staff polite, friendly and helpful.

Value for Money
Product Quality
Return Claim MadeNo
Josh Pramana

Josh PramanaGreater Melbourne (Outer), VIC

Last minute cancellation

published

Regardless of coronavirus issue, cancelling 1 day prior to delivery without offering any solution is still very bad, what are we supposed to do now withour our much needed groceries.

Value for Money
Product Quality
Return Claim MadeNo
Helena

HelenaGreater Melbourne (Metropolitan), VIC

So happy to support local businesses

published

Great communication from the team and awesome variety of products to choose from. Thank you to the team and the constant updates on my order through email and text messages. Extremely happy with my products and love supporting small businesses.

Value for Money
Product Quality

The reviewer stated that an incentive was offered for this review

Tanya K.

Tanya K.Greater Melbourne (Metropolitan), VIC

Outstanding Service

published

The customer service is exemplary. Every question is answered promptly & problems solved super fast. The produce is fresh & of the highest standard. Give them a try, you won't regret it.

Value for Money
Product Quality
Return Claim MadeNo
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Kathryn

KathrynHunter Region, NSW

Christmas Day done right

published

If I could add 'stars' in the rating I would. Your Grocer absolutely made our Christmas Day (week) stay in Melbourne an absolute success. The ease of ordering, the reassurance we received from the staff, the delivery to our hotel and then the amazing quality of the produce. If your coming to Melbourne and want the flexibility of cooking delicious fresh produce then Your Grocer is for you. We ordered lobsters, oysters and pork belly (plus cheeses and other smaller items) and all were perfect. If I lived in Melbourne would have no hesitation on using this service as a regular event.

Value for Money
Product Quality
Return Claim MadeNo
  • Verified customer

Fast. Local. Caring.

published

I love Your Grocer, they're a well run operation that is both effecient and easy-to-use while also being focused on my community and caring for me as a customer. After going with Your Grocer I won't be going back to Coles or Woolworths - it really is worlds apart.

Value for Money
Product Quality
Return Claim MadeNo
Chris Z

Chris ZGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • Verified customer

Hassle free shopping

published

I've only used Your Grocer once but will be deffinetly using again. They provided a quick an easy way to shop online from multiple local and privately owned shops. The produce was excellent and the staff kept me informed at every step of the progress of my order. They delivered when they said they would and the delivery fee was very reasonable.

Value for Money
Product Quality
Return Claim MadeNo
Nic

NicGreater Melbourne (Metropolitan), VIC

I’m probably never going grocery shopping again!

published

I was getting into the habit of just ordering takeaway because I’m too lazy to go grocery shopping. Now I can order from 3 different speciality shops at the markets and have it at my door around dinner time. They even unpacked it all for me.

Value for Money
Product Quality
Return Claim MadeNo
Julie

JulieGreater Melbourne (Inner), VIC

  • Verified customer

Wish I had tried this earlier!

published

Fantastic Service, so super easy and convenient.
Courteous service and delivered all my favourite items from Maria’s Pasta when they said they would. I Will definitely be using this service again.

Value for Money
Product Quality
Hanna B

Hanna BSydney

  • 2 reviews

Lots of small disappointments

published

I really want to love this service but I just can't. So many of my deliveries have missing items. Once, they told me toilet paper and bread were out of stock at an IGA – really!? It defeats the purpose if I just have to go out to the shops myself to pick up whatever they've missed. I also recently signed up (again) to give them another shot. They claim that the monthly subscription is for "free unlimited delivery" but it turns out that's only for orders over $60. I don't recall that being mentioned anywhere when I signed up for "unlimited delivery" which feels dishonest and exploitative.

Value for Money
Product Quality
Return Claim MadeNo
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Tanya

TanyaGreater Melbourne (Metropolitan), VIC

too late and not there.

published

HI - I have been happy with YourGrocer for the past two deliveries. However - Sunday evening I had an
order for 4-6pm. Late delivery at 6.50pm, excusable because of traffic etc.

BUT Someone's Else's order in the box. Only two items of my long list.
The poor delivery guy was as dumbfounded as I as we went through my actual
list on his phone. Nope, only two items of mine.
I needed my delivery as I have a busy week.
This was unacceptable.
It is now Monday morning and I cannot access the company before 9am.
Not happy and will probably not use again. This appears to come down to the two main stores
that were involved or the co-ordination of the order for those stores.

ErinV

ErinV

  • 2 reviews
  • 1 like
  • Verified customer

Best service, life-changing convenience

published

Your Grocer makes online grocery shopping fun and convenient. I can get a weekly shop done in 10 minutes on my phone, and have access to some of the best local butchers, bakers, green grocers in Melbourne. If I ever have a issue with an order it is promptly resolved.

Value for Money
Product Quality
Return Claim MadeNo
know

knowVictoria

  • 3 reviews
  • 1 like

Your Grocer just become my Grocer

published

First time user and will be using always .... very happy with service and quality of products .... Big plus they shop at all our favorite stores thanks all for great service

Value for Money
Product Quality
Return Claim MadeNo

Exceptional Service

published

YourGrocer is fantastic with the variety of shopping options for fruit and veg and other produce. I like the fact that it’s supporting local retailers and knowing you are getting the freshest produce. Definitely saves me time not having to go through all the hustle and bustle of shopping myself. Customer service is great and I am one happy customer. Will be using YourGrocer for the future.

  • Verified customer

The future is here for grocery shopping

published

We love YourGrocer, and it ticks so many boxes. The selection of food is great (including ethically sourced produce), the prices are very competitive, and the communication is exceptional. It's also been a huge time saver as it has forced our household to plan meals ahead, freeing up time for more exciting things during the week!

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Questions & Answers

Drew

Drewasked

Hi, I have just been introduced to your grocer. I have had a look at meat prices across the various butchers and find that they are much higher than local supermarkets and significantly higher than ALDI. Im wondering if you have super specials on meat at any time as this is when I might consider buying. Is there a category for specials or an alert service such? Many thanks Andy

1 answer
YourGrocer
YourGrocerYourGrocer

Hi Andy,

Welcome to YourGrocer!

The meat prices from our butchers do vary from ALDI and the big supermarkets. It depends which butcher you purchase from though, we have higher and lower end butchers to chose from. We’d be happy to recommend one to suit your needs, you can reach out on chat or call us on 1300 851 343.

We do have a 'specials' filter in our sidebar under 'Category'. Here there a number of meat specials that are marked in orange print.

All of our specials and prices are up to date on the website although I love your idea about an alert service. I'll pass this suggestion onto our team.

Thank you so much for getting in touch.

Isla

robyn

robynasked

What areas in Nsw do you deliver to??

1 answer
YourGrocer
YourGrocerYourGrocer

Hi there!

Sorry for the late reply! We currently deliver to the following postcodes in Sydney: 2204, 2130, 2049, 2042, 2048, 2044, 2205, 2206 & 2203.
Have a great day!

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