Lots of small disappointments
I really want to love this service but I just can't. So many of my deliveries have missing items. Once, they told me toilet paper and bread were out of stock at an IGA – really!? It defeats the purpose if I just have to go out to the shops myself to pick up whatever they've missed. I also recently signed up (again) to give them another shot. They claim that the monthly subscription is for "free unlimited delivery" but it turns out that's only for orders over $60. I don't recall that being mentioned anywhere when I signed up for "unlimited delivery" which feels dishonest and exploitative.
too late and not there.
HI - I have been happy with YourGrocer for the past two deliveries. However - Sunday evening I had an
order for 4-6pm. Late delivery at 6.50pm, excusable because of traffic etc.
BUT Someone's Else's order in the box. Only two items of my long list.
The poor delivery guy was as dumbfounded as I as we went through my actual
list on his phone. Nope, only two items of mine.
I needed my delivery as I have a busy week.
This was unacceptable.
It is now Monday morning and I cannot access the company before 9am.
Not happy and will probably not use again. This appears to come down to the two main stores
that were involved or the co-ordination of the order for those stores.
Best service, life-changing convenience
Your Grocer makes online grocery shopping fun and convenient. I can get a weekly shop done in 10 minutes on my phone, and have access to some of the best local butchers, bakers, green grocers in Melbourne. If I ever have a issue with an order it is promptly resolved.
Your Grocer just become my Grocer
First time user and will be using always .... very happy with service and quality of products .... Big plus they shop at all our favorite stores thanks all for great service
YourGrocer is fantastic with the variety of shopping options for fruit and veg and other produce. I like the fact that it’s supporting local retailers and knowing you are getting the freshest produce. Definitely saves me time not having to go through all the hustle and bustle of shopping myself. Customer service is great and I am one happy customer. Will be using YourGrocer for the future.
The future is here for grocery shopping
We love YourGrocer, and it ticks so many boxes. The selection of food is great (including ethically sourced produce), the prices are very competitive, and the communication is exceptional. It's also been a huge time saver as it has forced our household to plan meals ahead, freeing up time for more exciting things during the week!
Great service, wide range of choice, high quality food and produce.
Friendly, helpful staff. Very pleased. Will continue to use.
Less time shopping and more time living. Eat well and buy local.
I would rather spend my weekends relaxing with my family and exploring the neighborhood then frantically trying to fit in the weekly shop. At the same time I care about where my produce comes from and quality matters.
YourGrocer fulfills my needs for fantastic produce sourced from some of Melbourne's best butchers/fishmongers/greengrocers and it's great how it's not limited to a particular suburb. It's so convenient to be able to have one service do all the shopping and packing from all different shops (saves us from delivery fees) and I love how they can leave the package at your door.
The weekly subscription price along with no delivery surcharge if you do a min. shop is great value. I've been making the most of it by planning ahead and getting almost all my weekly shopping done through YourGrocer and it's freed up a lot time that I'd otherwise be spending thinking of what to make for dinner and running around buying it. This is a great time saving service, that gives you access to fantastic fresh produce and helps you support local small businesses.
Highly Recommended and give it a few weeks it will grow on you and you won't know how you did without it.
Love this service as an alternative to Aussies Farmers Direct - in fact it’s better with more flexibility around orders & deliveries. Convenient, good quality products & fair pricing. Plus a commitment to reducing waste & packaging
Best service ever
I was delighted with my first order with Your Grocer and will using them regularly. As an ex Aussie Farmers customer I was keen for an alternative to the big supermarkets. Groceries are easy but you never know what you are going to get with fruit and veg and I was delighted with the quality that I received through Your Grocer. Not only did I get free same day delivery with a 4-6pm delivery window, I got a friendly text message when they were on the way to narrow that down to a minute window! Why can't Aussie Post, Amazon and TNT do that? Well done guys, I hope you are a huge success.
A great friendly service delivering market quality produce to your door. It’s so hard to find time to get to the market and keep a steady supply of fresh fruit and veg for my kids lunchboxes and snacks. The prices are consistent with the prices I normally pay at Prahran Market.
I'm so pleased to have found your service as it's near impossible for me to shop at these stores due to illness. I have received my order efficiently and exactly what I ordered fresh and delicious
I’ve been missing Aussie Farmers and decided to give yourgrocer a try. I am extremely happy with the service; in fact, it’s even better than Aussiefarmers. The range of suppliers you can order from is brilliant and I love that they deliver at requested times, even sending an sms when they have a precise ETA.
Convenient - Great produce
Right on time with delivery and the produce was great! Will use again for sure. Thanks again YourGrocer! I’ll be back!
Have been using this service for a little while now and it just keeps getting better. Delivery drivers are always prompt and friendly, assisting me to unpack. Communication around substitutes is perfect. Getting same day delivery from independent grocers, deli's bakeries and markets is pretty amazing! The green grocer at MnM Fruits at Preston Market packs a fruit & vege box that is fresher than I've ever seen and is so lovingly presented I almost don't want to unpack it!
Total rip off
This service is a total rip off - some of their markups are over 100% of instore prices. Plus they charge delivery! Be careful!!
Such a great service!
We’ve been using your grocer for a couple of months now & absolutely rave about it. Incredible service, always in delivery window, communication clear if substitutes not available, great customer service via email & the best bit - really great groceries from all your favourite stores. I love that there is no minimum per store & that I can access the markets. All it needs now is terramadre on the store list!
I'm so happy
I'm so happy that I can get beautiful groceries from the south Melbourne market without having to do any of the running around with two kids. This is going to have a very positive impact on my shopping. The produce was so fresh. I'm a very happy first time customer
Fantastic reliable service, excellent produce
I am about 5 weeks into using YourGrocer after Aussie Farmers’ sad demise - and I just love it! Always delivered in the delivery window, the drivers are friendly and happily carry all my Groceries up the stairs. I love being able to access the markets and small business all in one order. Totally worth the small membership fee.
I'm searching for a replacement for my old Aussie Farmers Direct service and YourGrocer is almost fitting the bill. Great range of products with some I find hard to get elsewhere which is wonderful. The service from all the staff I've spoken with so far , have all been efficient and helpful. I'm still getting used to a few things on the site and hoping that the products will get more information ie: Australian, non -Australian, loaded about them as the company grows but other than that we are very happy with YourGrocer. Thanks
- ‹ Prev
- Next ›