It turns out it's not as easy as you might hope, ordering groceries to be delivered to a sick friend from another continent. In fact, YourGrocer was the only one I could find that could do a same day delivery with the range of products I wanted, and they knocked it out of the ballpark with their customer service. I'd filled my cart and was ready to place the order, but the payment page kept glitching on me so I couldn't complete my order. Being as how I was ordering at the wee hours of the morning in Australia (I'm in the US), I was worried cus...

I placed an order with YourGrocer, and then received strange text messages and emails requesting my personal details. This is the text from the sms "... Can you please send me a photo with your drivers license or ID? We'll immediately delete the photo after receiving it". It looked like an online scam. I do not think it is a normal business practice to ask for the personal information to be sent via an unsecured channel.
The company cancelled the order today (as they have not received the ID). I found the whole experience very frustrating. A waste of time.

Your grocer came to the rescue in lockdown when I was in mandatory quarantine and regular big chain supermarkets failed. I ordered at 11 am on a Sunday and by 3.30pm on the same day I had the highest quality fresh produce, meats and even toilet paper (we all know finding toilet paper in a lockdown is rare!) delivered to my door. There was a tiny mistake with one of the items delivered so I emailed your grocer and someone got back to me in about 30 mins and issued a refund for that product, no hassles. I’m seriously impressed by this service - enough to write this interview with no incentives. Highly recommend this service.

Honest, eco-friendly, charming customer support, almost 4 years, and faultless & consistent service. Supports Australian economy!
Thank you from all of us here. These guys have increased the quality of our lives beyond what ndis services have provided. They have been THAT essential and consistent even before isolation (and kept it up during that too, kudos).

Can’t fault this service. Enabling access to out favourite Melbourne products from St Davids, Dench and Piedimontes despite current restrictions on travel. Clear on delivery times. Keeps to these. Friendly delivery person. Highly recommended.

It was a very easy process to do up a shopping list then choose a delivery time and to actually receive in the time frame fantastic, with a friendly delivery the products I bought outstanding in freshness and excellent quality.
I actually can't wait to order next week's shopping!!!!

I was really impressed with how easy this was, and quick. Huge range and the delivery was excellent. I got a mix of butcher, deli, fruit and vegetables and grocery items and I only had one substitute which was still pretty good but not the same amount. Compared to other online grocery shopping experiences, this was hands down the best for me. And I highly recommend the pate from Meatsmith.

Since we have been restricted to our 5km radius I have been missing going to South Melbourne Market and in particular buying the fresh seafood. I had my first order delivered yesterday and from ordering to delivery I couldn’t fault the service of Your Grocer and the seafood I got delivered was beautiful. Thanks!

Contact free delivery arrived on time with SMS notification and a wave from the operator. All items delivered, beautifully fresh, well packed and wonderful to see paper rather than plastic wrapping and bags. I only had a relatively small order of 9 items but spread over several specialty stores. No problem for YourGrocer. There is a wait list but well worth it.

Sue

Every week, I'm impressed with Your Grocer. The service is so easy to use and customer focused. The quality of the food is fantastic. The customer service team exceed my expectations every time. The delivery crew are delightful. I absolutely recommend Your Grocer.

Since moving to the edge of the metropolitan area some years ago, one of the things I most missed was being able to buy fresh fish from a top seafood seller at Prahan or Camberwell markets. I thus jumped at the opportunity to order from Claringbolds Seafoods at Prahan Market through YourGrocer as soon as I discovered this possibility. Upon taking delivery of my first order last Saturday, I can confirm that the fish was as hoped: very fresh and well packed and of course delicious to cook and eat. The delivery arrived within the promised two-hou...

I had my first delivery from YourGrocer today and wasn't disappointed. The food was all of a very high quality. Right from the beginning I was impressed with the philosophy of YourGrocer. I found the website extremely easy to use and appreciated being able to compare products and prices from the various providers. It is great that changes can be made to the order up until midnight the day before the delivery. Being able to have as many deliveries as you like for only $16.99 per month is excellent, with a very reasonable $60 order minimum. Very satisfied customer!

Just received my first order. Very happy. Great communication. Brilliant fresh produce. Very convenient. Them order arrived within the specified time a slot and I received a text message as the order was approaching. Very convenient and great value delivery fee. I was able to access a great range of different products from range of businesses for a single very reasonable deliver fee.

Great service with good communication, on-time delivery and excellent produce. I appreciated the ability to alter my order even as late as the day before. The only small issue was that I'd like to have been told a couple of items weren't available so I could order substitutes. Will certainly be back for more - keep up the great work!

Really good quality produce with some additional items I didn’t order. Some ordered items were unavailable and I only found out on delivery. Otherwise very happy with groceries and communication about when delivery would happen. Here is dinner prepared with the produce.

Great communication! Great service! Being able to add or remove items from shopping cart up until the day before delivery is fantastic. Very fresh produce! Very convenient! Very happy! Highly recommend.

I just received my first order, I had no idea what to expect. Well I was blown away. The service, the freshness of produce, the communication is second to none. I am sold, this is the only way I will be shopping in the future. Well done to all involved. Another happy customer.

I’ve had about 28 deliveries and I am happy with every aspect of ‘my’ grocer. Excellent communication. Great selection from independent shops. Always top quality.
Delivery staff polite, friendly and helpful.

Regardless of coronavirus issue, cancelling 1 day prior to delivery without offering any solution is still very bad, what are we supposed to do now withour our much needed groceries.

Great communication from the team and awesome variety of products to choose from. Thank you to the team and the constant updates on my order through email and text messages. Extremely happy with my products and love supporting small businesses.