Intercheck Australia

Intercheck Australia

 Verifiedpolicecheckexpress.com.au🏆 2024 Award
Intercheck Australia
4.7

3,841 reviews

PositivevsNegative
96% · 3,67875 · 2%
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Reviews

3,841 reviews
Wayne K
Wayne KGreater Melbourne (Outer), VIC
  Verified

Check

Time frame was a little slow , and lack of communication in the early stages and not being able to talk to someone on the phone, but quickly resolved when contact made
Disappointed
Disappointed
  Verified

Would never use this company again

It took 13 days for Intercheck to look at my application, held up for manual review so nearly a month until I received it. Could not contact by phone as I received an automated message stating they were too busy and then cut off. Email contact received out of office message stating they would get back within 24 hours, they did not. Customer Service was extremely poor and cannot meet their own timeframes, as stated on their website.
Legrope
LegropeGreater Melbourne (Outer), VIC87 posts
 

into third week no response

application proces was ok but now into my third week and radio silence - no check
Legrope
Legrope  
More

update: Intercheck told me they hadn;t even submitted the check but didn;t notify me that they wanted more information, so I wasted 2-3 weeks with these scammers. Avoid at al costs

Mericourt
MericourtGreater Melbourne (Inner), VIC8 posts
 
Colcom
ColcomPerth, WA2 posts
 

SCAM site. Do not use

This company is still accepting credit card payments while no longer in business
Vanessa
Vanessa
  Verified

Overall experience

No response upon first email sent.
Later I appreciated the quick response and detailed explanation via chat regarding the lack of response on their part, and team members were apologetic about the delay of the process. I also appreciate the follow up to finalize it.
Aside from this, responses were very helpful and done kindly.
Thank you so much!
Dr D.
Dr D.
 

Ridiculous service

Don't have actual phone lines so have to email and wait 4-5 days for a generic response. Been waiting three weeks now and still not cleared. Very frustrating when it's the only thing you need before I you start work - would not recommend at all
Neil
NeilPerth, WA
 

Scam scam scam

The site is a scam. I’ve added 4 id’s to my application and I haven’t heard anything back after 3 days. You can’t talk to anyone via phone as it is automated plus to email is automated. Go elsewhere everyone.
Sean F.
Sean F.Metropolitan Adelaide, SA
 
S murphy
S murphyPerth, WA
 

Terrible scammers

Can't do no stars or I would!! DO NOT USE INTERCHECK!! Was given their link through school to get a police clearence. The website and application look genuine but they take the payment and 3 weeks later still no police clearence! Cant get in touch with them as phone number is pre recorded msg saying they're not answering phones. You email the help desk .. again automated reply and no one gets back to you. Mamy areas on the website links dont work and there's no way of getting in touch with them. Have an ABN but the company is dodgy. Do not use this 3rd party company. The are linked with the company CERTN Australia who also dont have any way of getting in touch.
AVOID and dont get scammed!!
WiniataW
WiniataWSydney, NSW
  Verified

Great service, perfect

Prompt and thorough. Excellent service, will be recommending to friends.
dirtygertie
dirtygertieMoss Vale
 

Only 1 issue

It would be extremely beneficial if when you are requesting additional information that you ask for everything that you need in one go instead of 1 by 1, prolonging the outcome by days instead of a day
Andrew Crafter
Andrew Crafter
  Verified

Prompt service

I required a police clearance to get a job and this is what was provided promptly. Issues were raised on my photos and when they were rectified I was not put at the back of the cue, the clearance proceeded quickly, thank you.
gothik
gothik2 posts
  Verified

Two month "outage"? Do they take us for mugs?

Applied for a police check 2 months ago and thought they had sent the response to my employer, who told me they had received nothing. When I emailed them yesterday, they said their system had an "outage". couldn't process my application and would give me a refund. Have just applied with Crimcheck and they got the check back to me overnight with the certificate. Despite this, Intercheck are still offering their Police Check service. Don't know whether this mob are a scam or just incompetent, but either way, I would avoid them.
andrewc
andrewcGreater Melbourne (Metropolitan), VIC3 posts
 

Rubbish service

Applied for a police check late November have paid for it its now January still no check due to an outage when you call them its a pre recorded message absolute crap service

Questions & Answers

Doug . K
Doug . K

how much does it cost

Kim F
Kim F  

Hi Doug, cost is $44.91.

Shell
Shell

How long did it take for them to get back to you to cancel an application?

Kim F
Kim F  

In general, it's taken 2 weeks, they also keep you update as to where process is at.

Deborah dinon
Deborah dinon

Im not sure what I am meant to do with the information concerning police clearance..I need a certificate and am not sure where the certificate is..or do I take to police station

See all Intercheck Australia questions

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