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Time frame was a little slow , and lack of communication in the early stages and not being able to talk to someone on the phone, but quickly resolved when contact madeWould never use this company again
It took 13 days for Intercheck to look at my application, held up for manual review so nearly a month until I received it. Could not contact by phone as I received an automated message stating they were too busy and then cut off. Email contact received out of office message stating they would get back within 24 hours, they did not. Customer Service was extremely poor and cannot meet their own timeframes, as stated on their website.into third week no response
application proces was ok but now into my third week and radio silence - no checkWho is the criminal?
Another attempt at obtaining a police check. This time I had the list from CVCheck so I knew exactly which documents to use and the format required. I didn't have my money back from CVCheck, so no lunch this week! Once again I had to pay at the start of the service but I was organised so I was willing to take the risk. But guess what, Intercheck has a different list of documents, and mine won't cut it. So, once again I am out about $60 and cannot submit enough documents to complete the task. This time I can't even talk to anyone, just a voice t... Read moreelling me that are very busy and cannot take my call. Too busy taking my money I guess. And I am supposed to trust these people with my private documents? I completely understand the need for police checks for certain jobs however it's starting to feel like a money-making exercise. The closing date for the job I want draws ever closer. Is there any organisation for individuals to obtain their police check without being taken advantage of? Does anyone have any integrity anymore or is it all about the mighty dollar? I don't like this world we have created. Also, they do not give you a refund if you: Change of mind after partially or fully completing the application process. Failure to provide the required identity documentation and/or informed consent [they don't tell you the documents required until AFTER you have paid]. Absolute crooks. Someone should complete a police checkSCAM site. Do not use
This company is still accepting credit card payments while no longer in businessOverall experience
No response upon first email sent.Later I appreciated the quick response and detailed explanation via chat regarding the lack of response on their part, and team members were apologetic about the delay of the process. I also appreciate the follow up to finalize it.
Aside from this, responses were very helpful and done kindly.
Thank you so much!
Ridiculous service
Don't have actual phone lines so have to email and wait 4-5 days for a generic response. Been waiting three weeks now and still not cleared. Very frustrating when it's the only thing you need before I you start work - would not recommend at allScam scam scam
The site is a scam. I’ve added 4 id’s to my application and I haven’t heard anything back after 3 days. You can’t talk to anyone via phone as it is automated plus to email is automated. Go elsewhere everyone.ZERO STARS AVOID!!!!!
DO NOT USE THIS SERVICE EVER! ZERO STARS!!!!!!!!!I attempted to utilize this service for my employees' police checks, and it has been an utterly hopeless experience. The last batch of 4 employees I submitted in November 2023 has not yielded even a response from them regarding the delay, as of February 2024. The previous batch of employees took over 2 months to process with no explanation or apology.
Attempts to contact them by phone have been futile, as there is no option to speak to a live person, and emails to the help desk only result in ... Read more
automated responses. Their business practices are unbelievably appalling. I strongly advise staying as far away from them as possible. I have since processed these employees through a different police check site and received their results within 48 hours. Trust me, stay away from this service!Terrible scammers
Can't do no stars or I would!! DO NOT USE INTERCHECK!! Was given their link through school to get a police clearence. The website and application look genuine but they take the payment and 3 weeks later still no police clearence! Cant get in touch with them as phone number is pre recorded msg saying they're not answering phones. You email the help desk .. again automated reply and no one gets back to you. Mamy areas on the website links dont work and there's no way of getting in touch with them. Have an ABN but the company is dodgy. Do not use this 3rd party company. The are linked with the company CERTN Australia who also dont have any way of getting in touch.AVOID and dont get scammed!!
Great service, perfect
Prompt and thorough. Excellent service, will be recommending to friends.Only 1 issue
It would be extremely beneficial if when you are requesting additional information that you ask for everything that you need in one go instead of 1 by 1, prolonging the outcome by days instead of a dayPrompt service
I required a police clearance to get a job and this is what was provided promptly. Issues were raised on my photos and when they were rectified I was not put at the back of the cue, the clearance proceeded quickly, thank you.Two month "outage"? Do they take us for mugs?
Applied for a police check 2 months ago and thought they had sent the response to my employer, who told me they had received nothing. When I emailed them yesterday, they said their system had an "outage". couldn't process my application and would give me a refund. Have just applied with Crimcheck and they got the check back to me overnight with the certificate. Despite this, Intercheck are still offering their Police Check service. Don't know whether this mob are a scam or just incompetent, but either way, I would avoid them.Rubbish service
Applied for a police check late November have paid for it its now January still no check due to an outage when you call them its a pre recorded message absolute crap serviceQuestions & Answers
how much does it cost
Hi Doug, cost is $44.91.
How long did it take for them to get back to you to cancel an application?
In general, it's taken 2 weeks, they also keep you update as to where process is at.
Im not sure what I am meant to do with the information concerning police clearance..I need a certificate and am not sure where the certificate is..or do I take to police station
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update: Intercheck told me they hadn;t even submitted the check but didn;t notify me that they wanted more information, so I wasted 2-3 weeks with these scammers. Avoid at al costs