Oz Trampolines Summit Round

Absolutely terrible experience from start to finish. The issues began immediately with shipping, delays and missing parts meant we couldn’t even properly assemble the trampoline when it first arrived. For a brand new purchase, this was already frustrating and disappointing. Once we finally got it set up, the real problems started. The trampoline… Read more

has been unstable from the beginning, with the legs bending during normal use. This is not just poor quality, it is a serious safety concern, especially for children.

We have been going back and forth with the company for months trying to resolve this. Instead of taking responsibility, they have repeatedly sent out replacement parts that do not fix the underlying issue. It has been nothing but ongoing “band-aid” solutions rather than addressing the fact that the product itself is faulty.

Despite clearly explaining that the trampoline is unsafe and not fit for purpose, they have refused to provide a refund and continue to push more parts instead. This has been incredibly frustrating and a complete waste of time.

For such a significant purchase, you would expect a safe, reliable product and proper customer service. Unfortunately, we received neither.

I would strongly caution anyone considering buying from this company, based on our experience, the product quality and after-sales support have been extremely disappointing.

Online ordering was easy, and delivery was very prompt. Setting up instructions were easy to follow, and it didn't take too long. My grandchildren aged 10 and 5 are delighted and use it every day. Sometimes they are joined by their cousins, who are… Read more ·  1

similar ages. Occasionally their father joins them on it. It appears very stable and is safe for all users. The whole family is very happy and pleased. Well done.

Perfect upsize for our yard – Now that the kids are a bit older, the 12ft round Summit is the perfect addition to the back yard. Fast free shipping was definitely a plus. The 200kg weight limit means it’s good for adults too, so we can have some fun with the kids. Assembly was relatively straight forward (takes a bit of effort to get the springs on as you’d expect).… Read more ·  1

Everything fit without hassle, construction quality seems good. I like the provided clamps for the net poles too (much better than standard hardware you get with some trampolines). All required tools are included.

They also use a bunch of extra pole sponge lengths to protect the kit while in transit, so if that deteriorates due to weather, you have spares (great idea). And there’s a bunch of spare parts too. *thumbs up*

Wasn’t 100% sure on how to configure the entry door as the instructions were a little vague there, but that’s just a minor detail.

Follow up service was also good.

All things considered, perfectly happy with the purchase.

Great quality trampoline and outstanding customer service – My 3 year old daughter wanted a trampoline for Christmas. We did loads of research, before settling on an Oz Trampoline. We're so pleased with our choice! The customer service we received was outstanding - from answering email queries, to updates and communication about the order and delivery process. What I also loved is that they have… Read more ·  1

thought of everything - comprehensive instructions, and a 'just in case' pack included, which is just brilliant. They also sent us a reminder to check the boxes when they arrived and let them know if anything was missing/wrong - to avoid any last minute issues on Christmas Eve, which I thought was a great idea.

The trampoline itself is great - its sturdy, secure, and safe. It was straight forward to put together, with clear instructions. It has a high weight rating, so you can easily have a larger adult and child on the trampoline together. The safety pads and net are high quality and work well.

What we also love is that everything came with the trampoline that you needed - ie the ladder, safety net etc (not all companies do this, some charge for the ladder).

Although its early days, we love this trampoline and it's going to bring my daughter years of fun and enjoyment. Great quality, great product and great company!

Not suitable for children 4 and under – I am not one to write negative reviews but I really am annoyed with myself with this purchase, I have a 16month old , 4 yr old and close to 7 yr old, and this trampoline is not fitting for kids younger then 4 or 5. There is a huge risk of the child walking out from the entry gap , it is wide open and no tight security. I speak first hand… Read more

experience after spending my night in emergency with my 16month who fell straight on to the pavers head first. Resulting with grazes and massive bump to the head. I think it is important to note to parents to look for much safer tampolines in the market for younger children.

Also the entry point looks nothing like what you see in the videos and photos, or what they say

"Effective and very safe overlapping enclosure system that is zipper free for longevity"

Instrad it curves up and leaves gaps, it does not sit flush against the trampoline, this was the first thing I complained about to the manufacturer, they originally claimed we didn't pull the net down properly, believe me I tried everything to have it sit right, and after back and forth discussion it was evident we did the right thing and they eventually sent me a new net. But that wasn't the point, there should never have been any gaps to begin with.

I also found there is not enough net to wrap under the trampoline to prevent a young kid getting the leg wedge between the net and the outer bit of the blue mat, which happened to my niece who nearly fell through. As well as that young kids can easily lift the blue mats and put their hands under and touch the springs as there is nothing to hold it down. In fact that was the other issue with the entry, when you tied the net on the pole, if you really wanted to have it sit flush against the trampoline it will mean the blue mat would lift entirely up.

I am not saying its a terrible trampoline, it definitely does the job, but just not for the younger market, but I think there should definitely be a warning that it is only suitable for children above 5.

Take it from someone who whilst supervising her kid , he still managed to sneak out and fall quicker then I could catch him, it was a terrible experience and just wouldn't want anyone else to go through it.

However please note I am not just writing this based on this incident occurring, I have thought about posting this since purchasing, it was a slight regret of mine, I didn't consider this when I saw how the entry was designed, until once we built it.

If you are going to invest this kind of money, I suggest other safer brands in the market for the younger age group.

Trampoline perfect for my toddler and also my 9 year old, chose this size as we have limited space. Was easy to set up, only took 1 person. We chose this brand as a family member has one and it’s been up for 6-7 years, nets are still intact and everything works great. Show details ·  1

November 2018 my husband and I decided to splurge and get our kids then aged 5 and 10 a trampoline Christmas. For the past 7 years our kids and their friends have enjoyed our huge trampoline. It has been money well spent, and I highly recommend Oz Trampolines to anyone who asks about recommendations for a trampoline. We have also only just ordered… Read more ·  1

a new safety pad to go around the springs — 7 years in the weather, it snows during winter and we regularly get -10 frosts, summers are usually decently on the warmer side. We also get decent storms with strong winds and never once has our trampoline moved — it normally takes several people to shift it which can attest to how heavy it is. After 7 years, our kids are now 12 and 17, our trampoline is still going strong and I 100% 10/10 highly recommend.

We have had the 12ft oz trampoline for two years now and the kids love it, the construction of the trampoline is very strong and the matt is the best one i have ever seen, was very ezy to put together also. If u want a trampoline that lasts give it a go i gota say better then any shop one u will buy. Show details ·  1

Please read this before buying from Oz Trampolines. I bought their Summit trampoline in 2023 and by November 2024 the clamps had already rusted and the top structure kept falling apart — just from normal use and shifting it slightly to mow. It’s unsafe, and I wouldn’t let my kids on it. I followed the instructions exactly. When I raised concerns,… Read more

I was told it was “poor installation” and offered parts that didn’t fix the core problem. I didn’t drag it, I didn’t misuse it — it’s just a badly designed product.

Then I found the exact same model rated as Not Recommended by Choice for safety issues. That says it all. Wish I’d seen that before I bought.

This product is poorly designed and dangerous. Do not buy – I Have purchased 2 of these trampolines and both frames bent within 6 months, the man from support offered to send replacement parts that never arrived and stopped returning emails, he would not give me a refund for just one of the trampolines so I could buy my children another trampoline, he told me I should put star pickets around it to… Read more

stabilize it and blamed us for the way we must have set it up not the poor design of the product. This product is dangerous. Do not buy

Easy to buy, shipping was great and easy to put up. The games to play on the trampoline were fantastic to have handy as well. 8 year old with significant disabilities loves it and plays with it everyday. Show details ·  1

Love it! Got this for my son's 5th birthday gift, small enough for our not large outdoor area but big enough for him and a couple of friends. Very responsive by email and Craig was so helpful with all my silly questions! Show details

We ordered a new bounce mat, springs and padded safety mat for over the springs to replace our old ones on our 12ft trampoline. Great swift service it was sent out the next day. We did receive 2 springs short than what was supposed to be in the box. However a quick email to the sales team and within a few hours they had the springs on the way with… Read more ·  1

no issues at all. Thank you Oz trampoline team for being a positive experience and great customer service. It is greatly appreciated.

Fabulous Customer Service. Very easy to deal with and super quick delivery. We purchased the trampoline for Easter, my kids set the trampoline up (ages 14, 15 and 16) not a problem with easy to follow instructions. It was perfect for our Easter festivities with 4 to 5 kids jumping around. Would definitely recommend this company. Great trampoline. Thank you. Show details ·  1

14ft Sumit Round Trampoline - Great Quality and Long Lasting – 11 (and a bit) Years ago we purchased the 14FT round trampoline. Since then that poor trampoline has been to hell and back, sitting out in the middle of Regional Victoria and it was largely unprotected for it's entire life and was used very frequently. Finally, finally the mat let go (and to be fair there were 2 teenage kids on it at the time,… Read more

which probably didn't help)

11 and a bit years this thing lasted, amazing quality and value, highly recommend.

Excellent Oz Trampoline – We have had our trampoline for over 10 years now and are just replacing the mat and safety net (which Oz Trampolines looked after us for with a great replacement price). It has been a great purchase and used consistently by our boys, their friends and myself since new. We would highly recommend this product and this company for their service. Show details

Customer service kings! – These guys handle customer service so well, They have supported all of the last 3 mats we have bought from them over the last 10 years. A well run and careing company that i would have no problems in recommending to anyone!