Sony KD60X6700E (60")
VerifiedMPN: KD60X6700E8 reviews
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4 years old and it's now cactus – We bought the TV in Dec-2017 during the boxing day sales at Harvey Norman Nunawading. It worked fine until a bit more than a month ago. I don't have much to say about the quality of the TV. It was an okay 4K tv. But the software was very slow and would crash from time to time. The Ok button of the remote was damaged after a couple of years of… Read more
regular use.
But the real kicker was Sony's customer service and their utter lack of regards to the Australian Consumer laws. I reached out to Sony's customer care and they asked me to follow a series of simple trouble shooting steps, which I'd already done after googling the problem. It didn't work and they suggested "Since we have exhausted all the available troubleshooting steps for your TV's issue, I would like to offer you our trade-in option". It was only around $200 discount on a new model.
I was even considering that but then it occurred to me that they're not complying with basic ACCC guidelines. I spoke to a few mates and did looked up resources on ACCC and Sony are likely in breach of Australian Consumer laws in this case. So I reached out to them again and politely let them know that I was going to pursue this with ACCC. This was their response "We understand and respect your decision to file a complaint to ACCC.". It shows how much they care about the average Australian consumer.
But then a couple of days later, one of their "customer service" agents reached out to me in a separate email offering better discount again on one of their 65 inch models. But they didn't hesitate to let me know this, "Based off the age and usage, I don't believe it's reasonable to cover a repair for the TV.". WOW!!
So, Sony believe that it's unreasonable to repair a TV that's a bit over 4 year old. Not just that but their customer service responded, stating that it'd be difficult to procure the parts required for the repair because of the "age" of the product. And it wouldn't be economical to repair. Economical to who? They're just blatantly disregarding the ACCC laws.
They definitely believe that it's unreasonable for I (the consumer) to expect a TV to last a bit more than 5 to 7 years. Based on their offer, I'd have to pay another $1049.3 to buy a TV, again from Sony and probably have similar expectations? If this new TV stops working for some reason again in the next couple of years, I'll just keep paying a few thousand dollars to have the privilege?
I've spoken to several friends of mine and asked around on the Internet forums. Heaps people with much cheaper tvs have been enjoying trouble free entertainment for nearly a decade. A lot of those brands cost nearly half of what Sony's products cost. While I looked up the product on this website I found a few reviews with similar issues as mine. Yet I'm in this shit because I thought I'd chosen a superior product. This is a cautionary message to anyone about to buy Sony products. Please don't!
4 years old and it's broken – We bought this tv in April 2018, May 2022 and the tv is totally not working. The service agent for Sony was contacted and the issues due to the number of flashing light on the TV's power button was flashing 6x and.it was diagnosed as a LCD panel issue and the repair or replacement was $1500. We were told to ask Sony Australia for help. We rang and… Read more
emailed Sony Australia multiple times and the situation is still not resolved as they have insisted for us to trade in the old tv bit did not state the value of the trade which seem dodgy as they wanted us to deal with another department. Sony had stated that the parts is either difficult to obtained or they do not have the parts anymore.
We are still awaiting the outcome and a 4 year old tv should not break down to the extend that no replacement or repair is available.
Absolutely awesome. Especially at the price point – This TV is great. Espically for the price. Sounds great. Picture is great. Speed is great. Bit too much plastic but good for the price. Smart TV functions are actually better than expected. This TV could sell for $3k and be a good deal. Would recommend to anyone and I’d buy a Sony like this again. Show details
Best TV – So happy with our Sony TV. The quality of the image is excellent and the apps (Netflix, Amazon Prime, Stan, KODI) that are available are so varied. I love having a smart TV and google play that we can easily watch movies on. Will definitely buy another Sony TV in the future. Show details
Worth buying – Got this for just under $2k which is a bargain. Clear picture sturdy frame Sound is good but the picture quality is amazing. hadn't even planned to buy this TV but at the price it has proved to be a satisfactory purchase All in all a good purchase and very worthy of snapping up for just under a grand. I would recommend Show details
Worthy of buying for under a grand, can do HDR games and stream 4K video well – This is not a long term review as I've only had it (the 60" version) a few months but as I've been behind the times (gave up TV for a while and bought a cheap 32" in 2014) it is a big leap into today's technology. It is 4K, has HDR, has its own operating system with apps. It can stream 4K video seamlessly (my Sony Blu-Ray player is also much… Read more
better at streaming than a laptop). The only niggle is that I can't cast to the TV from an android phone for some reason (I recently updated the TV software so maybe I could try again) while my Blu-Ray player, despite being older, will let me cast YouTube clips to it.
PS4 games look very good but I had to rely on an internet (non-Sony) guide to work out how to turn on the HDMI enhanced mode (ports 2 & 3) so it could receive both 4K and HDR graphics. Otherwise it defaults to 1080p resolution when HDR is on. According to the PS4 the RGB colour format could not be enabled, but hopefully the YUV colour mode does a good enough job.
I don't use the internal speakers on TVs, I am running sound from the headphone jack to a stereo. For internal speakers these aren't too bad though. Netflix works fine also. Whatever hardware is in the TV it is up to the job of today's requirements despite being a more basic non-Android smart TV.
I got it from The Good Guys for $950 (eBay Click & Collect) but at that price they sold out quickly. I hadn't even planned to buy this TV but at the price it has proved to be a satisfactory purchase, I'm sure the Hisense 55N7 I was keeping an eye on would have been good also but the bigger screen size does make a difference. I saw a 55X7000 and it looked a little small in comparison. It dwarfs the 32" it replaced and now that I am used to the gigantic size and the sheer resolution (on PS4) anything less does not cut the mustard.
The pixels are RGB rather than RGBW as cheap LG and Bauhn TVs are reported to have, so graphics look good on these. All in all a good purchase and very worthy of snapping up for just under a grand.
Awesome quality – The picture quality is amazing, it has a great high definition quality which makes it enjoyable to relax and spend quality time with the family. I am quite satisfied with the built-in speakers and I never have to turn it on too loud as it already produces clear sound. It has just enough ports for me personally as I haven't faced any port… Read more
availability issues. It is a great smart TV for the family and contains a range of applications to entertain everyone.
Very slow, turns off randomly and can attract viruses – Quite satisfied with picture and quality The remote sometimes doesn't work as in the receiving part of things It turns off randomly Sometimes I have to turn off then on the TV to reset it for it to work. Even when I click to record my voice on their new microphone option, it doesn't connect Show details
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