Great until it wasn't! – I purchased this fridge a month and a half ago. Being a Samsung enthusiast, I was excited for our purchase. Funny enough the thing I love most about this fridge is the one thing that has broken. I wish I did more research prior to purchasing this fridge as now it's apparent that this problem we are having is a common occurrence. The Ice dispenser is not dispensing ice and the ice flap that will usually open when dispensing the ice is opening and closing continually. After one night of it opening and closing it is now making this horrid screeching noise along with the noise the flap was originally making. I have called The Good Guys to put in a warranty claim and now awaiting a call from Samsung for someone to come and fix the problem. Quite frustrating as we now have to listen to this extremely annoying sound over the weekend, The Good Guys tell me I should hear from Samsung on Tuesday given it's Friday today. The other thing I'm stressed about is the fact this has happened so early on, how many more times is this going to happen!? I hope not ever but I don't like the odds of that given I have only had this fridge for 1.5 months! My last fridge lasted 16 years before it died on me, I was so excited to start fresh with this new fridge and have a nice long life with it! Now I'm just feeling stressed and anxious about my purchase, is this something I'm going to have to deal with for the life of the fridge!? At the moment I'm feeling really robbed as a customer and honestly, I wish I could just get a refund or an exchange as I have lost all hope in this product. I understand that a refund isn't really on the cards and the company have an obligation to fix it but at this stage all I'm feeling is buyers regret, it's not fair that a customer doesnt have the right to a refund straight off the bat on a product that has a known fault. Extremely disappointed, frustrated and annoyed to say the least.