More about the service policy of Apple – I bought an Apple Macbook Air in 2018 when my previous model died. It was so out of date it was almost an antique. Anyway, the new Macbook was pretty terrible from day one, only I didn't realise as it was suffering from a slow mortal disease. It ran hot, way too hot to use on a plane for instance, or sit it on my knees. The keys were alight non-stop. Computer intermittently crashed. Plus I could smell burning plastic. Keys stuck and repeated in long lines. Some not typing at all. So I took it back. I grumbled about how it would be sensible to swap it for a new one but Apple did a full top replacement and that was that. For a few months. Same problem came back, sneaking up on me like a Melbourne heatwave. Again, I took it back and this time begged for a new one. Nope, they said. We can fix it. Again, the top replacement. It was OK, but the keys were clunky, inaccurate and gradually each one started to stay alight like an all-year Christmas shop. Computer crashed every time I moved away from it. I searched for a reason. Finally took it back and lo and behold, the Apple service people said it had to be replaced. They ordered a new one. I took the old one home and backed everything up and very quickly got the call that my replacement was ready. The staff at our branch has to work to a certain policy - 3 strikes and the computer is out. It was certainly fabulous to open up the new one and the keyboard is soft, almost silent, stays on when I want it to and in fact, a perfect computer. I am back to loving Apple after our little lovers' tiff. The kindness and time spent talking me through it all was greatly appreciated. This was the Apple corporate model I fell in love with in the (mumble mumble) late eighties. So the moral of this is that a good company will always deliver but sometimes they make you jump through hoops, and that's OK. But it would have been a lot cheaper for them to have switched it instead of putting me through a few years of torment. I get it - it must be a challenge for them to avoid the many free-loading scammers out there. But I've got Apple loyalty going back years and we genuine fans are worthy of trust. Having said that, the staff have always been faultless - just hampered by a rigid policy.