Best Star Vision Campervans, Trailers, & Caravans
Nightmare experience – I wish I could leave a 0 star rating. I was not going to leave a public review of our experience with Star Vision, hoping that someone in management… Read more
would come to their senses and make things right but it seems that is not going to be the case here. After 7+ months of trying to get a refund people should know the quality they're investing in.
We purchased a 2022 PX3 Hybrid Camper in March 2022. Since then we have spent a total of 28 nights in our van. The rest of the time it has been in the work shop at Star Vision or under a garage... the list of problems includes: - Roof leak (attempted to be "fixed" or denied existed on 3 occasions by Star Vision) - Shower leak - All plastic fittings on water tanks snapped off (so we had no water) - TV fell off the wall - Shower tap fell off - 2 shocks (upgraded at time of purchase) damaged - Rear bar cracked - Inadequate seals for any dust suppression leaving a thick layer of dust on all surfaces inside the van and all through cupboards (we acknowledge the PX3 was never intended to be dust proof but we may as well have driven around with the door open) - Fridges unable to maintain any cooling temperatures due to inadequate ventilation (unsafe for food storage so lost all our cold food) - Bolts fell out of the drawer in the kitchen and would not return to original position - Awning causes roof to sag on one side/struts aren't strong enough - Audio system wired incorrectly - Table/Bed snapped off at the hinge - Fly screen in sky light no longer retracts - Roof lifter motor ceased functioning and manual tool didn't fit (upon opening it up to fit new motor, appears the whole unit is water damaged and corroded) - Floor warped, sags and signs of water damage - Peeling edges on surfaces of the tables
Star Vision has been given 3 separate occasions to rectify these issues (especially the roof leak which was noted on the very first service!) and their solution is to give us $3000 and sell the van to someone else.
The ACCC clearly states we are entitled to a full refund of our purchase price if there is a major fault or multiple minor faults. I believe our van has both. The quality is just not what you'd expect for $63000.
Please spend your money elsewhere.
Star Vision PX1 Deluxe model absolute trash – Following 8 months old returned with the below defects after Starvision had camper for over 6 weeks only repaired 3-4 defects still waiting for them… Read more
to pick camper up been another month sitting idle no response still over 40 issues need repairing. Rust throughout still not repaired they suggested to paint over ???????? entrance door damage still not repaired faulty awning/tearing bolts fell out etc........ kitchen door failed had to break to open whiles in outback after returned from warranty repairs still left with damage photos to prove. Water leaking from one of the windows still leaking. Electric motor that lifts roof failed after 2nd use whiles travelling would not close fixe after 6 weeks at starvision. 6 Months old rust formation throughout whole camper photos to prove..... these campers are not designed for off road i have only used for 4-5000ks and is failing apart. I could list another 30 plus defects. trying to source refund but again no response from starvision, over 6 emails sent with photos to starvision.