Best Asko Freestanding Dishwashers

ASKO Dishwasher Review: $2,500 Wasted. STAY AWAY. Six service attendances in 11 months. The same recurring fault. An unusable dishwasher. And after… Read more

more than three weeks of chasing, ASKO refuses to replace it.

I paid approximately $2,500 for this ASKO dishwasher, and the same fundamental door problem has persisted through six service requests/attendances. Multiple repairs have been attempted, components replaced, including the entire door, and it still hasn’t been fixed.

At the latest attendance, the technician told me the dishwasher was “UNFIXABLE AND UNUSABLE."

For over three weeks, I have had to repeatedly chase ASKO and Harvey Norman for a decision. After weeks of waiting and following up, ASKO has finally come back to me refusing to replace the dishwasher and offering a refund instead.

Their explanation? My cabinetry is allegedly not square, and the dishwasher supposedly works correctly when pulled out of the cavity.

ASKO stated in writing: “When tested outside of the cabinetry, the door operates and closes correctly.” This is absolute rubbish. I was there. The door would not close!

The technician pulled the dishwasher out and attempted to close the door. It could not be closed. He then pushed it back into the cavity and left without reinstalling the fixing screws securing it to the cabinetry.

Because the dishwasher was left unattached to the cabinetry, I have video evidence showing that the door does not close, contradicting ASKO’s written claim. I will be sharing that footage as widely as possible!

And ASKO’s cabinetry explanation makes even less sense when you consider the history. My previous AEG dishwasher worked perfectly in the exact same cabinetry for approximately six years. My home is also a late 2019 new home build. The cabinetry has not changed since the ASKO was installed.

This is particularly difficult to reconcile with ASKO’s own claims that its dishwashers are:

“renowned for their quality, durability and flexibility.”

And:

“A trusted companion. A lot can happen in 20 years. No matter what happens in your family, career or lifestyle, rest assured that your ASKO dishwasher can see through alongside with you. A constant among the change, a dependable assistant.”

Quality, durability and a dependable companion for 20 years Mine has failed repeatedly within just 11 months. It is now unusable, and after weeks of chasing, I’m being refused a replacement and told my cabinetry is the problem.

Those marketing promises are a joke compared with my actual experience.

We chose this dishwasher because we are a large family and needed a large-capacity appliance that suited our needs. Instead, I have a $2,500 unusable dishwasher, six service attendances, weeks of wasted time and a company that has failed to resolve the problem.

I have now referred the matter to Consumer Affairs Victoria and will be providing the service history, correspondence and video evidence.

My advice: STAY AWAY FROM ASKO. I would not buy from them again, and I strongly recommend looking elsewhere.

ASKO, this is my experience with your product and your handling of this complaint. I will be sharing the video so prospective customers can see the door failure, the quality and durability of your dishwashers, and your renowned customer care for themselves.