Best Hozelock Garden Hoses

It was great for just under four years, but it is now cracked and shoots water out of various spots. This is disappointing as it has a 30 year… Read more

warranty and didn't even make it to five years (and claiming on the warranty seems difficult or impossible unless the warranty was registered within 30 days of purchase). When it worked it was great, which is why I have given this review two stars rather than one.

Absolutely pathetic customer service – I purchased a Hozelock 20m Auto Reel in 2019. It stopped retracting the hose in September 2023. As I am in Australia, I contacted Hozelock via the… Read more

'Contact Us' form on www.hozelock.com.au on 13 September 2023. I asked for help to fix the problem. Instead of offering suggestions to fix the hose, I was told to fully retract the hose and cut it off at the letterbox opening and send a photo to receive a full replacement. I did as I was told, completely destroying our hose in the process. I was then told that 'another colleague didn't realise I was in Australia and Hozelock no longer operates in Australia'. Why do they have an Australian website and multiple Australian retailers then? I was offered a refund which I accepted as my hose was destroyed. My bank details were submitted on 1 October 2023 and I was told it would take up to 21 working days. It is now 18 December 2023 and I still have not received my refund. I have contacted Hozelock multiple times and '[Name Removed]' says it is a hold up with the Accounts department. Now no one is answering my emails at all. Funny that! I never asked for a replacement hose or refund - I was offered both and have received nothing. Avoid buying anything from Hozelock, especially if you are in Australia. Absolutely pathetic customer service.