Optus Household Utilities in New South Wales Sydney, Newcastle and Wollongong

Wifi out for around 2 weeks with less than one week's notice. Impossible to work from home and very stressful reorganising all appointments at last… Read more

minute which require connectivity. When it actually does work, it is unstable and slow. NEVER will use Optus again and can't wait for my contract for my mobile phone to end so I can let go of the appalling Optus experience.

I subscribed for a new Optus service at my new address NBN 500 in December 2025 and download speeds were over 250mbps from the start, very good. A… Read more

second bill was sent to me that included Optus modem and booster for over $400 on top of my Internet bill. I called them multiple times and had to explain that from my previous address, the modem was sent by Optus to replace a faulty one and they waived the fee. They read all the previous comments left by their colleagues and agreed. Then my Internet speed went down from there to under 50mbps. I called to get it resolved and a support guy got me to power cycle and hard reset and tweaked the speed on his side for a few minutes to show me that I was getting 500mbps and then it was back again to under 50mbps after 10 minutes. He claimed that I have not power cycled my modem for a long time and I asked how long is a long time and he said 30 days, that I must hard reset my Optus modem 2 times every 30 days. This is such unethical practice from their staff, I hope that many others have had similar experience and build a class action lawsuit against Optus to face and get a big fine to pay, lose customers to competitors, and it is unfortunate that you are earning a bad reputation on account of your staff malpractice. Btw Optus blocks productreview.com.au.

Avoid Optus. Landline not ported for 2 months. Only resolved with escalation to TIO and ACCC – Optus failed to complete the porting of a landline number held for over 20 years, despite repeated requests. Multiple Optus staff provided incorrect… Read more

information, stating porting was "not possible" to the new carrier, even after being reminded of Optus' Local Number Portability Code obligations. Optus' suggested solution was to create a new landline number! Escalation to Optus' Customer Resolution Team (sic) was ineffective. The inability to receive and make calls persisted for two months, creating immense stress for an elderly customer and the landline was only ported after escalation to the Telecommunications Industry Ombudsman (failure to comply with the Code) and the Australian Competition and Consumer Commission (anti-competitive behaviour), along with follow-up by the new carrier.