Best Virgin Money Retail Superannuation Funds in Western Australia Perth

The worst service I have received! I will never use any Virgin products or services again. I set up an account with Virgin Super and started the… Read more

roll over. Two days after setting up my account I decided to change my email. I then receive a strange email from Virgin Super saying that my password had been changed when I hadn't! And I couldn't even log into my account.

I then had to put a freeze on my account and start a ticket with their IT team. I was told it would take 3 business days. After 3 business days I call them and I'm told I have to wait 5 business days. I call them again and I'm told they've escalated it with their IT team and have to wait another 2 business days. All the while I have no access to my account. I have no idea if my money was safe. Several customer service agents on the phone just couldn't give me any information, all they did was tell me to wait and wait.

Whatever is going on with Virgin Money Super is not right. They were slow, unable to communicate what was going on and just terrible to deal with.

I've signed up with Uni Super now and will transfer to them.