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Virgin Super

Virgin Super

1.0 from 12 reviews

See the Best Retail Superannuation Funds in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

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12

Melissa

MelissaSouth East Queensland, QLD

Don't care

published

Been with them for 6 years , I'm now on the verge of homeless with a child need my super to be released and was told no your not of age nor it's not for medical reason, no it's not it's so my son has food and a roof over his head but that doesn't mean crap to them.

Transparency
Customer Service
Rates and Fees

Scott M.

Scott M.Perth, WA

  • Verified customer

WARNING: Good luck trying to withdraw your funds!

published
Transparency
Customer Service
R Bee

R BeeGreater Melbourne (Inner), VIC

  • 3 reviews
  • 2 likes

Pathetic service or lack of.

published

Have been with Virgin over 10 years but due to complete lack of service or any response at all after 10 weeks of trying to increase my insurance, I was left with no choice but to change to a different provider all together. Multiple emails, calls, online chats resulted in absolutely nothing but a waste of my time, and still in JULY I have not had a response since I sent off the application in FEBRUARY. Am with Australian Super now hopefully they are better.

Transparency
Customer Service
Insurance Options
Income Protection
See all answers
Bruce

Bruce

  • 2 reviews
  • Verified customer

Virgin Super

published

I transferred to Virgin Super 7 months ago, thinking I was doing a good thing,in that period of time I have seen my portfolio lose money for 6 out of those 7 months, even after my own contributions. The arrogant consultant I spoke to told me that I was being unreasonable and that I should only expect returns over a 5 to 10 year period? (This also happened to my partners account) They advised me after 5 months to go to a more conservative portfolio structure, so I did and they still lost money. They also rip you off $100 for any withdrawal you make, thats right - $100 to withdraw your own funds to make a payment on insurance for example. My suggestion - stay away from these thieves.


herlinc69

herlinc69Greater Melbourne (Outer), VIC

  • 11 reviews
  • 16 likes

Do not trust Virgin Money. Thieves!!!

published

Ross R

Ross RSydney

  • Verified customer

Virgin Super is now hopeless - after 10 years I have to remove all my funds from them

published

Used to be good - but not any more

published

Virgin used to pride themselves on offering exceptional customer service. After a succession of changes in their fund managers, it's now not even good - it's barely adequate at best.

EOFY statement? You can have it *just before* the regulator demands it, and not a minute sooner. They're not even *trying* to be good any more.

It's a real pity, as I've had occasions in the past where they've offered very good personal friendly service, but those days appear to be long gone.


Mark

Markperth

Inconsistent (at best) stories and excuses

published
Franklin Magana

Franklin MaganaManila, Philippines

This is Disorganize and Very Bad Company

published

Australian Tax Office release my funds and sent to Virgin Super on 21-Oct-2015 but until now my money are still out of no where.
They are lazy and very bad costumer service. If you want stress free retirement life, avoid avoid avoid! Virgin Super. I experience anxiety, depressed, stressed and very awful situation hot to deal and communicate with this crap company.
If you have 100k dollars with your superannuation and this crap company used your money for monkey business for two or three months before they release and send back to you, how much they earned from their business?
I have two Thumbs Down!!! for Virgin Super, Shame on you Virgin Super!

1 comment
Franklin Magana
Franklin Magana

I will give more two weeks, then I will write my official complain to APRA. This is unacceptable.

Virgin super slow

published

They say you can get your super under Severe Financial Hardship , Sure after you get like a pile of paper work filled out then get it all witnessed by a JP . To then be told have to wait for the Trustees who Take so long to Say approved then Virgin have to Process the payment then you still have to wait till it arrives in your bank account .still waiting and waiting and waiting ...
Aussies answer the phone
Too much red tape


Red Budgie

Red BudgieBrisbane

  • 2 reviews

Was without access to my account for around nine months - awful, awful, awful service

published

Terrible

published

Effecting a rollover from Virgin Super to another fund or just getting money out of the Virgin Super (having reached retirement age) has proven difficult.

In my wifes case (hers was a rollover to another fund) it took us 3 months and a mountain of correspondence to get the money transfered over to her new fund. In my own case (getting money out of the fund, having myself reached retirement age) is also proving difficult. Three letters to Virgin Super so far and no reply !
Membership No. [number removed]
From my experience I cannot see any reason why anybody would reccomend this fund
Disappointing - See experience outlined below

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