Best Samsung Robot Vacuum Cleaners

I dont know which was the bigger disaster - buying the hopelessly flawed unit, or buying it direct from Samsung and having to deal with their… Read more

customer service. On reflection, at least we had a few months decent use out of the unit, so that was a better experience than dealing with Samsung which has been overwhelmingly unsatisfactory.

The unit would be awesome if it wasn't inherently flawed, there are plenty of threads online with people trying to work around the problems with it.

So having taken the unit out to their authorised service people and having been told to expect it back in a week to 10 days, Samsung had no contact for about 3 - 4 weeks, after following it up it gets escalated and oh yes it needs a new motor but there are none in Australia and none on the way. Samsung wont replace it as they have no stock (as at Feb '26) and they wont organise it from a retailer like Harvey Norman who seem to have stock albeit at a higher price, and Samsung will only pay back the purchase price paid to them and not the cost of any aftercare warranty etc.

The kicker is to get the refund they seem to need up to 30 business days (6 weeks) to be able to make a payment, after the customer has satisfied all of their requirements.