Best Baracuda Robotic Pool Cleaners

Poor cleaner – After 15 months the robot will not reverse. Will go forward to wall and stop start in same direction. Show details

Buyer Beware: Serious Quality and Customer Service Issues with Barracuda/Zodiac Robotic Cleaners and anything to do with the associated myfluidra… Read more

brand. ​ ​I am writing this review to warn potential customers about critical issues with product longevity and customer support. ​1. Consistent Failure Just After Warranty Expiration ​I have now owned two top of the range robotic pool cleaners from this brand, and both have failed shortly after the warranty period expired. ​My most recent unit, the Barracuda Adventura, has stopped working entirely, displaying the flashing 'i' light error. After troubleshooting, the core issue appears to be an internal failure. When I contacted the company for assistance, they immediately quoted their policy, stated the cleaner was out of warranty, and offered absolutely zero support or repair options. ​This pattern strongly suggests a serious quality control issue where the product is designed to fail shortly after the coverage ends. ​2. Absolutely zero customer service and no care factor ​The response from the customer service person (both via email and phone) was cold, unhelpful, and purely transactional. Despite clearly explaining that this was my second unit to fail in the same manner and asking for genuine troubleshooting help or discounted repair, I was met with boilerplate responses quoting policy, terms and conditions, almost robot like reading from a list bullet point responses. ​There was no attempt to understand the history of the product, offer a pathway to a resolution, or even show basic customer care. This lack of support for a premium-priced piece of equipment is unacceptable. They simply do not stand behind their product or value repeat customers. ​ ​​You are better off buying a cheaper, no-name brand with similar features, as the level of support you will receive from this company is effectively zero anyway. Lesson learnt, i'll never purchase another product from MyFluidra,Barracuda,Zodiac Pool Systems again.

Average – The cleaner works great but we have had 3 in 3 years bunnings have been fantastic and they replaced each time I suggest buying a better brand

Ok so I had a previous barracuda gotcha cleaner and it worked well for 5-6yrs before it died.Thinking I would get 5-6 yrs service I decided it… Read more

purchase another one .So in 2023 I purchased a new one (paid $1230) got it home and parts were missing as box was open . That wasn't a problem as store exchange it two weeks later.for another one. Well that one lasted 10mths , I took it back and store exchanged it for another one under warranty Now that one has just died ............and now out of warranty as warranty starts with the original purchase. Won't be buying another ........